Customer Ratings & Reviews
- Model:
- WH1000XM4/B
- SKU:
- 6408356
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are enthusiastic about the phenomenal sound quality, exceptional comfort, and impressive battery life of the product. They also praise its solid bass, lightweight design, good fit, reliable connectivity, and premium aesthetic. Conversely, some users express frustration with the touch controls, perceive the product as overpriced, and wish for higher volume output.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Comfort, Sound quality
Crisp Sound
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love these. I compared them for a while to the Beats before purchasing. I got them for my daughter but loved them so much i just purchased some for myself. The sound quality is amazing. They are comfortable and easy to use. 10 out 10 I definitely recommemd these over the Beats.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi PrettyUnicorn,
You made the right choice with the Sony WH1000XM4! We're glad that you like the sound quality, comfort, and user-friendly functions of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Comfort, Sound quality
Definitely worth the wait to upgrade
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wow! I liked the XM3, it feels and sound good. I’m so glad Sony finally came out with the new XM4 with multi device support. I waited to splurge on this headphone. The sound is still beautifully clear as the XM3. It fits nice and feel really light when wearing for long period of time. Still has best noise-cancelling feature of any headphones out there. Well worth the wait!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jonvsf, good to know that your patience has paid off. We're glad that you like the improvements we made with these headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony. ~Ralph
- Pros mentioned:Battery life, Sound quality
Love them
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love then! They are clear and the noise canceling feature is great! Battery life is also great
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Chan, we're glad you love the noise canceling feature and battery of our product. Thanks for choosing Sony! ~Earl
- Pros mentioned:Comfort, Sound quality
Really Awesome
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wow, I can't believe how great these are. I've had a couple of sets of noise canceling headphones in the past, all were on ear and I never really cared for them, these are so comfortable I could wear them 24 hours a day. The noise canceling is fabulous and they look great. Going to Paris soon and can't wait to use them on that flight.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi barnesrph,
Thank you for the 5-star rating! We added more cushioning to the headband and ear padding. We also changed the outside dimensions of the headphones slightly so they sit more comfortably over your head. The WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony!
Regards,
David
Best Sony Headphones!
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The XM4’s will forever be the best Sony headphones! As someone who loves clear audio and good bass, every time I need a new pair of headphones, (due to my clumsiness) I tend to come back to these.
I would recommend this to a friend- Pros mentioned:Sound quality
Really work for noisy neighbors
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was down to trying these noise canceling headphones (THE BEST) or possibly doing something that would end up in court. Upstairs noise was really getting impossible to live with. As soon as we begin to hear "Henrietta Hippo" begin her baby elephant walk we put on our WH-1000xm4's and cannot hear anything but what comes in from the T.V. or stereo. Peace at last. Use with MEE transmitter/receiver so both my wife and I can enjoy our lives again. Also good when one of us wants to sleep while other listens to or watches something else. WORTH EVERY PENNY and a lot cheaper than moving or hiring a lawyer to work out a plea bargain.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jake,
Awesome! We're glad that you found the perfect headphones for your needs. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony.
~Ralph
- Pros mentioned:Comfort, Sound quality
Amazing sound quality. Very comfortable.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve been shopping around for a pair of ANC headphones for a while. I’ve used the Bose 700s, Bower and Wilkins PX7, and the WH-1000mx3s. I loved the mx3s but the fit was a bit uncomfortable for longer periods of time. That’s not the case with these new mx4s. The extra cushion feels great and they feel very light. Overall an excellent pair of headphones. Best in its segment!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Alex, Great! We're glad you found the perfect headphones for your needs. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location.
To get the most out of your WH-1000XM4, download the Sony | Headphones Connect App. It includes Adaptive Sound Control—which automatically adjusts noise canceling based on your activity and an equalizer—which can be customized to fine-tune your music. Using our advanced noise canceling technology, we designed these headphones so you can block out noise and experience next-level silence. Plus, you have the ability to use the convenient smart features including Quick Attention, Google Assistant/Alexa/Siri compatibility, and touch controls. Thanks for choosing Sony.
~Ralph
- Pros mentioned:Sound quality
Awesome headphones!
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’m not a headphone enthusiast by any means, but these headphones have been well worth the purchase to me! I mainly use them at school, and the noise cancelling feature is great when I really need to focus on an assignment. The equalizer feature on the companion app is nice because you can adjust the sound exactly as you like it. It might be better to wait until they’re on sale if you’re on the fence about getting them, but I personally love and recommend them!!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Lelia, Thank you for sharing your positive experience with the WH-1000XM4! We're thrilled to hear that the noise-cancelling feature helps you focus on your school assignments and that you enjoy the customizable sound through the equalizer on the companion app. Your recommendation and advice to wait for a sale if on the fence are greatly appreciated. Thanks for choosing Sony! -Sam
- Pros mentioned:Sound quality
Looks good, sounds good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent sounds quality. Has a cool feature that pauses your music on the phone when it senses that you take the headphones off.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BrandonJ!
Thanks so much for sharing your feedback with us about your new WH-1000XM4.
We are immensely pleased to hear that you are finding the sound quality so impressive! It is great to know that the auto-pause sensor is a feature you are finding useful during your daily listening.
We're glad you chose Sony!
Best regards,
Estefany
- Pros mentioned:Sound quality
Perfect for Morning/University Commutes
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love these!!!! They block out 90% of regular noises that I would normally hear on buses (light fixture buzzing), arguments, drunk party goers, and etc. They also make it more likely for me to have my own sense of space when I am anywhere. I get to be comfortable and well contained in the spaces that I'm in, like a I'm the only person in the world. The noise cancelling features, atmospheric pressure adapter, and different sound modes are added benefits that you never know you needed until you have it! I also have sound more headphones but these ones best them and I always have them on even in bed. They are also a beautiful black color and I am wearing them out but they aren't really showing signs of wear or waning sound quality. Best impulse purchase ever!
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Maya, Thanks for sharing your experience. We are thrilled to hear that you love your Sony wireless noise canceling headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for your purchase. Enjoy! Vincent
- Pros mentioned:Comfort, Sound quality
Own two pairs
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love these headphones, waited years to buy a set of headphones because of cost and couldn’t find anything I liked. Bought these about a month ago and I have no regrets. Ended up buying my sister a pair as she loved them as much, if not more, than I do. Definitely worth the price you pay for what you get, quality is fantastic, very comfortable to wear, easy to use.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JackLentra,
We're glad that your investment is worth it. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Thanks for choosing Sony.
~Ralph
- Pros mentioned:Sound quality
Sony - The Best
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.At the current price, this is the best device you can get. I’m not an audiophile, but I’m very impressed with the high-quality sound from Sony!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MikhailZ!
Thank you for sharing your thoughts on the WH-1000XM4 headphones. It is truly wonderful to know that you are so impressed with the high-quality sound.
We're genuinely thankful you decided on Sony!
Warm regards,
Estefany
- Pros mentioned:Battery life, Sound quality
Nice quality headphones to spoil yourself with
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I wanted to spoil myself and get a better quality set of headphones for my new tablet and so far I'm pleasantly surprised. They set up very easily with the Sony headphones app and provide excellent surrounding noise cancellation. The battery life seems good as well. The case is nice and charging seems relatively quick.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi krain20, Glad to hear that you are happy with your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tine your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Battery life, Sound quality
Best Bluetooth headphones I've ever owned
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best Bluetooth headphones I've ever owned! The battery lasts forever and they sound great. I've had a couple of strange disconnects during calls but I'm not really using them for that anyway
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Matthew, we're glad you are enjoying our product. We're sorry to hear that you have an issue with your Sony unit. We recommend isolating the issue by following this link:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752755.html
If you require any additional support with regard to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
~Earl
- Pros mentioned:Comfort, Sound quality
Sound goos. Shaking no.
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love the quality of the music and comfort. It did not fit my head as well as i wanted to. However, i bought them to drown out noise while working and when im moving, so for its purpose it did wonderful.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AngelicaS, Thanks for sharing your experience with the Sony XM4 Wireless headphones. We're glad you like the sound quality. Make sure to adjust the headband slider to properly fit onto your head and ears. Thanks for choosing Sony. -Craig
Don’t xm4 headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These work great and are really good for me in the gym since they don’t fall off of my head while working out. Would recommend.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Kyle!
Thanks so much for the recommendation and for sharing your experience.
We are excited to hear that your WH-1000XM4 stay secure and comfortable while you're at the gym! It is great to know they are keeping up with your workouts so well.
We appreciate you choosing Sony!
Best regards,
Estefany
- Pros mentioned:Sound quality
Bought for gym use. Good quality.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought for gym use. Great for blocking out noise during cardio, however will slip off head if doing weight training laying down.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BG312,
We are glad to hear the WH-1000XM4 is performing well for your cardio sessions. To improve the fit during weight training, we recommend adjusting the headband so it sits slightly further forward on your head to create a more secure anchor point when leaning back. Please keep in mind that these headphones are not officially IP-rated for water or sweat resistance, so we suggest wiping the ear pads down after your workout to maintain the material and internal sensors.
Thanks for choosing Sony.
Best regards, Eliab
- Pros mentioned:Battery life, Sound quality
Love them!!!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love these!! Bought for noise canceling and I am very satisfied!! Great sound and holds charge for long period of time!! 100 % satisfied with these headphones!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ccrn, Awesome! We are so glad to hear that you are happy with your new WH-1000XM4 headphones! Thank you so much for choosing Sony! -Carl
- Pros mentioned:Battery life
Worth the cost
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These things are amazing. Haven't had a problem at all. Battery lasts forever and easily connects to my computer and my phone seamlessly. Worth the money, and IMO better than the Bose on my own big head. My only minor complaint is how my glasses push against my head for a longer session, maybe 3-4 hours straight, but that has nothing to do with the product.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Cadavrik,
Were thrilled to hear your 5-star review of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Comfort, Sound quality
Better than the previous
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Definitely when getting these I was a sceptical but honestly I don't regret the purchase. Definitely a huge improvement with the noise cancellation than the xm3. Also the ability to use no with just one but two Bluetooth devices is a plus for me since I do tend to use it with my phone and laptop. Also the comfortably has improved for the ears. Great product! Thanks Sony!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JDog, we're happy to hear that you made the right choice. Sony’s industry-leading noise cancellation evolves to further immerse you in your music. The addition of Sony’s proprietary HD Noise Canceling Processor QN1 masterfully eliminates the noise around you. Listen all day with up to 30 hours of battery life. Quick charging gives five hours of playback with just a 10-minute charge.
To get the most out of your WH-1000XM4, download the Sony | Headphones Connect App. It includes Adaptive Sound Control—which automatically adjusts noise canceling based on your activity and an equalizer—which can be customized to fine-tune your music. Using our advanced noise canceling technology, we designed these headphones so you can block out noise and experience next-level silence. Plus, you have the ability to use the convenient smart features including Quick Attention, Google Assistant/Alexa/Siri compatibility, and touch controls. Thanks for choosing Sony.
~Ralph