Customer Ratings & Reviews
- Model:
- WH1000XM4/B
- SKU:
- 6408356
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are enthusiastic about the phenomenal sound quality, exceptional comfort, and impressive battery life of the product. They also praise its solid bass, lightweight design, good fit, reliable connectivity, and premium aesthetic. Conversely, some users express frustration with the touch controls, perceive the product as overpriced, and wish for higher volume output.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Comfort, Sound quality
Great Cans
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love these headphones. The sound is great although not the best bass. They are so comfortable I can wear them for hours without feeling pressure on my ears. I really like the easy controls for skipping tracks or replaying ones I especially like. Raising or lowering volume is a snap. Of course not struggling with a cord is nice. I highly recommend.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MAJH,
You made the right choice! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location.
Make sure to take advantage of the equalizer function of the Sony Headphones Connect app to tailor-fit the sound quality to your needs. Thanks for sharing your review and for choosing Sony!
-Ralph
- Pros mentioned:Battery life, Sound quality
Very good sound and battery life
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good headphones. You will definitely need to use the app to get the most out of them, and it can take a while to find the best settings for you, but overall the sound quality and battery life are excellent.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LatenightRamen, You made the right choice! We're glad that you are enjoying the sound quality of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Craig
- Pros mentioned:Comfort, Sound quality
Great noise canceling!
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love these headphones. The noise canceling is really great, I have young children and my one kid has a squeal that will split your ear drums. I put these babies on and tho I can still hear his squeal that rivals Mariah Carey’s highest octave range, it’s so much more bearable! Aside from that, the Sony app that comes with it is pretty cool I like to use it to change some settings. I think there’s definitely some quirks to it but overall great noise canceling comfortable and light headphones I highly recommend.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Nerdymomof3,
You made the right choice with the Sony WH1000XM4! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Comfort, Sound quality
Great Headphones!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones that are comfortable to wear, and eliminate noise due to their features. Work well in a multitude of environments also. Provided case contains useful accessories and is small enough to fit into most small bags or large purses.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi jiwils, Awesome! We are so glad to hear that you are happy with your new WH-1000XM4 headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Overall good
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overall amazing headphones, love the audio quality as a person who has bought a lot of main stream over the ear headphones. I’d say these aren’t for heavy gym users. The band is pretty will and it’ll fall when laying down in my experience
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Marco,
We appreciate your positive remarks on the WH-1000XM4 Headphones' outstanding audio quality, and it's great to hear they stand out among mainstream options. We understand your concerns regarding stability during heavy movement, like at the gym or when lying down, as these headphones are optimized more for premium listening and travel comfort rather than intense physical activity. For a more secure fit during exercise, you might consider our sport-focused models, which are specifically designed to handle greater movement and sweat resistance.
Thanks for choosing Sony.
Best regards, Eliab
- Pros mentioned:Comfort, Sound quality
Great Noise Cancelling Headphone.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great noise cancelling headphones that didn't produce any pressure like other ones I have used so I'm able to wear them for extended hours. I also like the added feature of the software so you can tailor the sound to how you like it. I found pairing the headphones with multiple devices easy and worked without issue.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AshCountach,
Great! We're glad that you like the comfort, dedicated app (Sony Headphones Connect app), and multipoint function of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Top Notch Noise Cancelling, Excellent Headphones
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased as a gift and she absolutely loves them. Noise cancelling is top notch!
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Tbeana,
Thank you for choosing Sony!
We’re honored to hear that the WH-1000XM4 headphones made such a wonderful gift and that the noise-canceling feature is impressing. It’s rewarding to know they are enhancing the listening experience and bringing enjoyment.
Best regards,
-Fred
- Pros mentioned:Sound quality
Amazingly Amazing Sounding Headphones!!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are all they're cracked up to be on the amazing reviews online! Sony has the corner on the market with over the ear headphones in my opinion. I've had some Sony wired MDRV-6 headphones for decades and they're still making them as they're one of the most venerable pair on the market still today, running around 4 Bills to get them. These Sony-WH-1000XM4's are no slouch for Wireless Headphones! I'm truly amazed with the spatiality, accuracy, and noise-cancelling qualities of these headphones. When you add in the Sony 360 Reality recordings it's truly going to take you to a whole different level. Wanna feel like you're in the studio and looking in different directions for each musician... that's what 360 is about. Very much like a live performance. I'm using TIDAL for my online music choice after reading many reviews about different services. I'm TOTALLY happy with their quality as it never fails to amaze me with their sound and they offer the Sony 360 music too! I'm sold on these, and the only headsets that compare are my wired Sony MDRV-6's. I don't like to buy things twice as I like to get what I want the first time, and I'm very happy. You might pay a pretty penny for these, but they're worth every hard earned penny you spend!
I would recommend this to a friend - Pros mentioned:Comfort, Sound quality
Best sound and comfort
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The best headphone for sound and comfortability. These are my second oak, since the first ones broke by wear and tear. They stayed in the case until I used them. I have now purchased the warranty to make sure I do not run into this issue.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Nettie, Sorry to hear about what happened with your first pair of headphones. We are glad that you stick with Sony and that your WH1000XM4 headphones are the best headphones for you. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Thank you for trusting Sony! Vincent
- Pros mentioned:Sound quality, Weight
yayy!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.i love these headphones! theyre light so i can wear them for hours and my ears wont hurt. also the build is high quality. very sturdy. i used to use beats before and they glue on their pieces..so over time, they fall apart..but when i look at the sony headphones, theyre not glued on. theyre stitched together. excited to continue using them!!! :D
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Vivian, Great! We're glad that you love your newest noise canceling headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
- Pros mentioned:Sound quality
Headphones
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had one but broke i love the audios on these headphones perfect for my 5k runs or gym workouts overall my favorite
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the fantastic review, JuanB!
We are so glad to hear you’re back to using your favorite headphones! It’s awesome to know that the WH-1000XM4 is your go-to companion for those 5K runs and gym sessions. We designed them to deliver that perfect audio experience to keep you motivated during your workouts.
Thank you for choosing Sony!
Best regards,
Gus, Sony Social Media Team
- Pros mentioned:Comfort, Sound quality
Other Worldy Sound
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If you want to be warped into the movie or show you are watching, buy these headphones. Amazing noise canceling. Extremely comfortable. Do you want to impress that pretty classmate in the library or girl at work? Forget cool clothes, losing weight, or your haircut. Buy these.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BestBuyEw,
Thank you for that wonderful feedback! We're glad you like the industry leading noise canceling of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
Regards,
David
- Pros mentioned:Comfort, Sound quality
Best noise cancelling out there
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent headphones from top to bottom. Amazing noise cancelling capabilities, which are what I care about most. Sound quality is above average and they're comfortable enough to wear almost all day. I have a small creak in my right ear cup which is a little annoying but otherwise, these things are perfect.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi gramps! Thanks for the review. We're glad that you loved your headphones.The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the equalizer lets you customize sound levels to suit your music. Thanks, -Craig
- Pros mentioned:Sound quality
Amazing!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The noise cancelling is so good on these. My wife has the XM3 and they’re nearly identical. I do like how these turn off when you take them off your head versus the XM3. I tried a pair of Bose Ultras and ended up returning them for these when they were on sale. The Bose probably sounded a little better but the noise cancelling was almost identical. For the price I couldn’t justify the more expensive Bose headphones. I really wanted to get the XM5’s but saw a decent amount of reviews saying the headband breaks easy. Didn’t want to drop that kind of money for something that would potentially break on me.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Derek, This is great! We're glad that you're enjoying your new headphones. We also thank you for taking the time writing your feedback. Thank you for choosing Sony. Erin
- Pros mentioned:Sound quality
Great for traveling!
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love this head set! Sound quality is great. Love the touch controls too. I mostly use them when flying. They do a great job cancelling out noise in the plane. Sound quality is excellent. They pack up really well, and the case is of good quality.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Mjrock,
Thanks for the fantastic, detailed review!
We're delighted to hear how much you love your WH-1000XM4 headphones. It's great to know that the sound quality, touch controls, and noise cancellation are doing a great job, especially when you're flying.
We designed these headphones to be the perfect travel companion, so we're happy to hear that they pack up well and that you appreciate the quality of the case.
Thanks for choosing Sony!
Sincerely,
Jenn | Sony Social Media Team.
- Pros mentioned:Comfort, Sound quality
Amazing headphones
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality and noise cancelling are both excellent, headphones are super light and comfortable, and the multi-device support works perfectly between my phone and my iPad. I have absolutely no complaints about these headphones so far!
I would recommend this to a friend - Pros mentioned:Comfort, Sound quality
My College Freshman LOVES these!
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My college freshman loves these! Great sound, Very well balanced (not too bass-y like some). Good comfort for wearing for long periods of time. Noise cancelling perfect for coffee shops and libraries etc...
I would recommend this to a friendBrand response from SonyListens
Posted .Good day, DT999!
That's awesome! We are truly happy that you are enjoying your new Sony WH1000XM4. We're glad that you appreciate the audio quality, comfort and noise canceling feature of our Sony XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco
- Pros mentioned:Comfort, Sound quality
Very comfortable but..
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love this headphones, very comfortable and noise cancelling is out of this world but I wish it has better grip it falls off my head if I lean backward working out at the gym
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Serenau, Wonderful! Enjoy and thanks for choosing Sony! -Craig
- Pros mentioned:Comfort, Sound quality
Better made than Soundcore
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Super comfortable and amazing sound quality. I used to have a pair of soundcore headphones that I used before these, but I needed a new pair since one of the headphones snapped off at work. These feel like they’re made a lot better, so even though they are expensive, they’re made nicely. I recommend them for sure!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Kerstin, Thank you for the amazing review! We're very pleased to hear you like the super comfortable fit, excellent sound quality, and overall features of your new Sony headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam
- Pros mentioned:Comfort, Sound quality
Killer Headphones!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent sound and comfort. It took me a little while to realize you have to hold down the sync button longer than the initial blue light on the headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Kudos,
Thank you for the 5-star rating and we're glad to hear that you like the sound quality and comfortable design of the headphones. Thank you for choosing Sony!
-David