Customer Ratings & Reviews
- Model:
- WH1000XM4/B
- SKU:
- 6408356
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are enthusiastic about the phenomenal sound quality, exceptional comfort, and impressive battery life of the product. They also praise its solid bass, lightweight design, good fit, reliable connectivity, and premium aesthetic. Conversely, some users express frustration with the touch controls, perceive the product as overpriced, and wish for higher volume output.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Comfort, Sound quality
Top of the line
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are replacing the M2s. I loved those and after using these they are definitely a step up. I love that I no longer need an audio cable most of all. They are very comfortable and do a superior job of noise canceling. These are the best on the market. There are plenty of expert reviews out there and all of them are spot on. This is a superior product.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MattinPA,
Awesome! We're glad that you're happy with the improvements we made on the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony.
~Ralph
- Pros mentioned:Battery life, Sound quality
Great investment!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They definitely block out most if not all the outside noises. I'm happy with my purchase. The only reason I didn't give them 5 stars is because they're bulky, touchy when working out, and they didn't come with at least a travel pouch. They worked perfectly for my flight. The battery life is on point.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello ZayE,
Awesome! It's nice to know that you are satisfied with the noise canceling capability and battery life of uor WH1000XM4. Your feedback is highly appreciated and it will help us improve our future products. Thanks for choosing Sony! - Marco
- Pros mentioned:Sound quality
But buy buy.
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing! I have had them for 2 years now and use them for everything. I have tried higher end headphones and these win buy a. Long shot. I would get these still to this day over the xm5 and xm6. Price and sound is unbeatable.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AlexC,
We're so glad to hear that the WH1000XM4 headphones have been your go-to for two years and truly stand out for their unbeatable price and sound quality—even when compared to higher-end models. Thank you for giving us 5 stars and mentioning their versatility!
Thank you for choosing Sony. We hope today is fantastic!
DiegoV.
- Pros mentioned:Sound quality
Amazing headphones at a great price!
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing noise cancellation with great sound quality. These are just about the best headphones you can buy for the price. They connect simultaneously to two devices making it easy to switch between them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AngelP,
Thank you for sharing your honest review with your new Sony WH1000XM4. We're truly happy to hear that you are pleased with the awesome noise canceling feature and great audio quality of our Sony XM4. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco
- Pros mentioned:Sound quality
Sony wireless headphones M4
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These Headphones ha a great fit and the sound quality is excellent, love the noise cancellation
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SonywirelessM4, Awesome! We are glad to hear that you are happy with your purchase! Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Great buy! You won’t regret it.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound and bass, easy charging and storage. Used to be a beats user but they always broke within a year.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the fantastic review, Elena!
We are so happy to hear that you're enjoying the sound and bass on your WH-1000XM4! We take a lot of pride in the build quality and longevity of our headphones, so it’s wonderful to know they are feeling like a reliable upgrade for you. We also love hearing that the charging and storage features are fitting perfectly into your routine.
Welcome to the Sony family! We’re confident these will keep the music going for a long time to come.
Best regards,
Gus, Sony North America Customer Support
- Pros mentioned:Sound quality
Great headphones with great noise cancellation!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are easily the best headphones I've ever purchased. It took me awhile to finally decide to lay down the money for them since they are a little pricy, but totally worth it! I really struggle when it comes to finding the right headphones. Earbuds will NOT stay in my ear, no matter what make, model or kind they are...so that leaves me with over-the-ear headphones. I have gen 1 AirPods but I'm constantly adjusting them to make sure they don't fall out...which they still do on occasion and it's really frustrating. I also fly a lot, and trying to listen to music or watch movies while on the plane is always a struggle because I end up holding the Pods into my ear so I can actually hear over the noise. These bad boys take all of that away. The noise cancellation feature is exactly what I was looking for and I love being able to just put my palm to the side to hear what someone is saying to me. I debated between these and the AirPods Max but these won out because of price, they aren't as heavy on my head and they come with a carrying case. Definitely worth the money! Only con, they do make my ears sweat after awhile, but not bad enough to knock them for it.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Kenjammin, We're very pleased to hear you feel the WH1000XM4 is the best headphones you've purchased! Good to know you like the industry-leading noise cancelation, comfortable fit, and overall features of these headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Sam
- Pros mentioned:Comfort, Sound quality
Quality and service shines!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The WH1000XM4 headphones are top-notch in quality, delivering impressive sound and comfort. Pairing with that the outstanding service from Best Buy. Highly recommend for anyone seeking great audio.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi GeorgeD, Awesome! We are so glad to hear that you are happy with your new WH-1000XM4! The WH-1000XM4 is designed with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Comfort, Sound quality
Good Pair of Over Ear Headphones.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The headphones are quite comfy in my opinion. These are my first pair of over ear headphones and I am pleased with the sound quality. The noise cancellation and touch controls are also good as well. I bought them on sale and I think the price to feature ratio is quite good.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Michael, We are glad to hear that you are happy with your new WH-1000XM4! The XB43 is one of our absolute best sounding portable speakers due to the X-balance design and tweeters now housed in this unit. We also kept it waterproof and dustproof so you can take it with you wherever you go! To make sure you are getting the most out of your new purchase, please make sure to download the Sony Music Center App. There you will find all new ways to control the sound and performance of your speaker. -Carl
- Pros mentioned:Battery life, Sound quality
Best Ear Phones for the money
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is worth the money, a very reliable product. Battery life is outstanding. The sound quality is excellent. Highly recommend this product!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AquaboomMaxBoom,
You made the right choice! We're thrilled that you like the battery life and sound quality of the headphones. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Comfort, Sound quality
Best bang for the buck
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sturdy, good sound, comfortable. Mic is ok. Easy to use.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Holey1,
Thank you for choosing Sony!
We're glad to hear that you find them sturdy, with good sound quality and comfort. The WH-1000XM4 headphones feature industry-leading Active Noise Cancellation (ANC) technology, which uses advanced algorithms and dual sensors to significantly reduce ambient noise. Whether you're on a flight or in a busy office, ANC ensures an immersive listening experience without distractions. Enjoy your WH-1000XM4 headphones!
Best regards,
-Fred
- Pros mentioned:Battery life, Sound quality
Phenomenal
|Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] I already own a pair in black but wanted another pair that looks nice cause i work out with my black pair. Insane sound, battery life is crazy. I rollerblade with these on and the noise cancelling blocks out the wind.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Audiophile,
Amazing! We're glad that you like the color, sound quality, battery life, and noise canceling function of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Comfort, Sound quality
Money Well Spent
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great set of headphones. Terrific sound with noise cancellation, very comfortable, perfect for music and phone calls. Blows Blue Parrot away. I like them so much I gave my Blue Parrot headset away. Money Well Spent if looking for an excellent set of wireless headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Radiohead, That's great! We're glad to hear that! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. Jay
- Pros mentioned:Comfort, Sound quality
Great sound
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are the best headphones I have ever used. I have an old version of Sony noise-cancelling headphones and was very please with their performance. But THESE are way better. The size, the quality, the way they hug your ears (you tend to forget you are wearing them) is awesome. I truly recommend them. The sound quality is beyond perfect.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Midi, we're glad you like our newest industry-leading noise canceling headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. For total convenience, WH-1000XM4 headphones can be paired with two Bluetooth devices at the same time. So when a call comes in, your headphones know which device is ringing and connect to the right one automatically. You'll also be able to quickly, smoothly switch your headphones to either of the two devices at the touch of a button. Thanks for choosing Sony. ~Earl
- Pros mentioned:Sound quality
Outstanding Sony headphones
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So happy the sound is incredible. The design is amazing and the case make everything so easy.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RaulL, we're glad you like the sound quality of our industry-leading noise canceling headphones. Thanks for choosing Sony. ~Earl
- Pros mentioned:Battery life, Sound quality
Worth the purchase
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Getting them on sale was worth it, the noise cancellation alone makes them worth a good buck and the sound quality on top of battery life is worth the purchase.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi HLEON, We're glad you like your new headphones. Enjoy and thanks for choosing Sony! -Craig
- Pros mentioned:Sound quality
Sony xm4
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Light fitting, sleek design and studio quality. Cant recommend a better headphone for the price.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jesus,
That's great! We're glad to hear that you like the sound quality and price point of the headphones. Thank you for choosing Sony and enjoy your headphones!
-David
- Pros mentioned:Comfort, Sound quality
Fantastic sound and noise cancellation
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fantastic sound, excellent noise cancellation, comfortable fit even while wearing glasses. Easily the nicest pair of headphones I've had in a long time, wired or wireless.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Satisfied,
That's awesome! We're truly happy that you are pleased with the sound quality, comfortability and noise canceling feature of our XM4. Thank you for choosing Sony! - Marco
- Pros mentioned:Comfort, Sound quality
Sony over Bose!!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Went in to buy the Bose headphones and just tried these for fun. Wow!! I bought the Sony over the Bose and have been very pleased. The Best Buy sales person recommended the Sony for sound quality and he was right. Movies come alive and they are very comfortable.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Melras, we're glad you like the sound quality and comfort of our newest industry-leading noise canceling headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. For total convenience, WH-1000XM4 headphones can be paired with two Bluetooth devices at the same time. So when a call comes in, your headphones know which device is ringing and connect to the right one automatically. You'll also be able to quickly, smoothly switch your headphones to either of the two devices at the touch of a button. Thanks for choosing Sony. ~Earl
- Pros mentioned:Sound quality
Great Purchase
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are worth the investment! Very noise-cancelling, I can't even hear when people are trying to approach me on the streets lol. I love music.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello JocelynS,
Thank you for choosing Sony!
It brings us great joy to hear that your WH1000XM4 headphones provide such effective noise cancellation and enhance your music experience. Knowing they help you immerse yourself fully, even in busy environments, means a lot to us. Thank you for sharing your enthusiasm—it inspires us to keep delivering exceptional audio products.
Best regards,
-Fred