Customer Ratings & Reviews
- Model:
- WH1000XM4/B
- SKU:
- 6408356
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are enthusiastic about the phenomenal sound quality, exceptional comfort, and impressive battery life of the product. They also praise its solid bass, lightweight design, good fit, reliable connectivity, and premium aesthetic. Conversely, some users express frustration with the touch controls, perceive the product as overpriced, and wish for higher volume output.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Really good sound.
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are very good sounding headphones. I have never tried any in this class or more expensive so I can’t compare except to cheap headphones & earbuds. These are much better. I like the noise cancelling. I had very close neighbors who would fight a lot and windows were open in nice weather. This blocked them very well. They are gone. I still love the phones. I listen to mostly classical music and oldies from 60’s. I think the music sounds good. I can well distinguish individual instruments in classical music, making it very beautiful. I’ve had these over 2 years and still love them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi FuchsiaLady,
You made the right choice! We're thrilled that you are enjoying the sound quality and noise canceling function of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Comfort, Sound quality
Noise reduction.
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent for study days when you need to block out everything around you and focus. And the ear pieces are really comfortable when having these on for long periods of time.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jennifer,
Perfect! We're thrilled that you are enjoying the noise canceling function and comfort of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Comfort, Sound quality
Excellent choice!!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound, comfortable and easy pairing. Overall a great choice, especially if you care about the sound quality, which was my main concern
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Derek,
That's awesome! It's nice to hear that our WH1000XM4 works perfectly with awesome sound quality, comfortable to wear and easy to pair. You can now listen to your favorite music without distraction from the outside noise. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! Enjoy! - Marco
- Pros mentioned:Sound quality
SONY Noise-Cancelling HEADPHONES
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are the best for the money. I was in flight with a person using these headphones and I asked about them. He said that the SONY were the best. I went to Best Buy and tried Beats, Bose, and others and when I put on the Sony I could not believe the difference. I see so many on the Plane with Bose and think they just went with a name. Listen for yourself and you will agree SONY is the BEST.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BabyBoomerGuy, Awesome! We are glad to hear that you are enjoying the sound quality of your new WH-1000XM4 headphones! Thank you so much for choosing Sony! -Carl
- Pros mentioned:Sound quality
EXCELLENT headphones
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I got these for my daughter after she started eyeing mine. I'm a bit of a headphone hoarder and have way too many pairs given that I only have 2 ears. The sound on these rivals the AirPods Max, for a much lower price (about half at the time of this review). The noise cancelation is amazing, the sound quality stunning, and the best part - they fold up, unlike their expensive competition. If I'm going on a trip and space is at a premium, I'm choosing these over the AirPods Max. For me, I can't really even tell a difference in sound. I wanted to buy the xm5 for myself, but honestly I can't justify it as mine still work perfectly.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JLA2018,
Fantastic! You've made a great choice! We are very happy to know your satisfaction with the amazing noise canceling feature, superb sound quality, stylish design, and reasonable price of the WH-1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the equalizer lets you customize sound levels to suit your music.
Thank you so much for purchasing our WH-1000XM4 and for choosing Sony!
- Romeo
- Pros mentioned:Sound quality
REVIEW
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Sony WH-1000XM4 wIRELESS nOISE cANCELLING HAVE Very good quality. i WILL RECOMEND THIS ITEM.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JavierL!
Thanks so much for sharing your feedback on the WH-1000XM4 headphones. It is fantastic to know that you're finding the quality to be excellent and that you'd recommend them!
We appreciate your business and thank you for choosing Sony headphones!
Best regards,
Estefany
- Pros mentioned:Sound quality
Sony headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very high quality, good noise canceling, great fit
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Amayah,
That's great to hear! We're delighted you're experiencing the high quality, effective noise canceling, and comfortable fit of your WH-1000XM4 headphones.
Thanks for choosing Sony.
-Eliab
- Pros mentioned:Comfort, Sound quality
Great all around
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Sony ...XM4 were easy to pair with my iphone. Sound quality is great, and I like the Sony app, so I can even adjust sound through their equalizer that's on the app to target specific notes for different types of music. Well made and comfortable too.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi WIDave, Excellent! We're glad to hear that! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for giving the product a perfect rating! Jay
- Pros mentioned:Battery life, Sound quality
Perfect headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They have the best sound quality out of every one headphones out there, great battery life too. Ease of use with the gestures. No headphones come even close to these
I would recommend this to a friendBrand response from SonyListens
Posted .Hi VincentL, Awesome! We are so glad to hear that you are happy with your new WH-1000XM4 headphones! The WH-1000XM4 is designed, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Comfort, Sound quality
Fantastic sound and comfort!
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are fantastic, great sound and comfort. The noise canceling is awesome as well. Really keeps the distraction away and get you in the zone
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Huey,
Thanks for commenting! We are truly delighted to hear your satisfaction with the amazing sound quality, very comfortable fit design, exceptional noise canceling, and superb performance of your WH-1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the equalizer lets you customize sound levels to suit your music.
Thank you so much for purchasing our WH-1000XM4 and for choosing Sony!
- Romeo
- Pros mentioned:Sound quality
Best headphones
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headsets are absolutely sleek and stunning in design and the noise cancellation when I’m at the gym makes me feel like I’m the only one there. Amazing.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi mark, we're glad you are enjoying our industry-leading noise canceling headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. ~Earl
- Pros mentioned:Bass, Weight
Exceptional!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far, excellent! I has the earlier model, which I plan to return due to Bluetooth issues. I must say the current model is lighter and has no such Bluetooth related issues. I favor deep bass headphones, and SONY is perfect for such. Plus, I love the color midnight blue.
I would recommend this to a friend - Pros mentioned:Bass, Sound quality
Excellent upgrade! Best noise cancelling headphone
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are well worth the price. They are by far the best sounding noise-cancelling headphones out there. I've tried offerings from Bose, Sennheiser and a few others. The sound on the Sony are by far the most realistic, with a well balance between bass, treble and mids.
I would recommend this to a friend - Pros mentioned:Comfort, Sound quality
Best noise cancelling headphones ever!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best headphones I ever owned. I used this headphones to travel a lot. They are very comfy and nicely built. I truly got to test their noise cancelling during last Pride. Pride is super loud and I got to use the headphones to walk inside the parade taking photos.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Xasan32, That's great! We're glad to hear that you appreciate the features, design, and function of the WH-1000XM4 Wireless Noise-Canceling Headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for giving the product a perfect rating! Jay
- Pros mentioned:Comfort, Sound quality
AWESOME
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really nice, excellent sound quality, comfortable, noice cancelling. I got them at a good price a total of $300.94 including tax. Nothing to complain about, just really happy with the experience and fast delivery time.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Lola, thank you for the 5-star rating! We are so glad to hear that you are happy with the overall performance of your new WH-1000XM4 headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Comfort, Sound quality
Sony headset
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Headset is very good. Easy on the ears and snuffs out noise.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MrSmith, Thank you so much for the 5-star rating! We are glad to hear that you are happy with your purchase! Thank you for choosing Sony! -Carl
- Pros mentioned:Battery life, Sound quality
Great!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent with just a few minor issues that annoy me. Noise cancelling feature is great, helps to keep the noise down much more in this family setting I am in (kids, dogs, ect). My biggest positive is the charging and battery life. You charge this thing for 5 minutes and I swear it can still last you for two full days!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Christian,
Thanks for sharing your review and experience with the WH1000XM4. We're glad that you like the noise canceling function and battery life of the headphones. It's unfortunate that you are not having a complete experience because of minor issues. We would like to know more about those issues and help you out. Please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
-Ralph
- Pros mentioned:Comfort, Sound quality
Nice SOUND headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound is very good, much of the surrounding "noises" are nullified by the snug fit. It's comfortable for long periods of time, the jack/cable are high quality construction and the headphones themselves are of "sound" quality. I highly recommend this product!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AaronS, we're glad you are enjoying our industry-leading noise canceling headphones! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. ~Earl
- Pros mentioned:Sound quality
Great Headphones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound! Great Bass! Runs a little hot on the ears, but over all really great headphones
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Gian,
Thank you for your feedback! We are happy to hear you are enjoying the sound and bass. To help with the warmth during long listening sessions, we recommend taking brief breaks to let your ears breathe.
Thanks for choosing Sony.
Best regards, Eliab
- Pros mentioned:Battery life, Sound quality
Sony Headset
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love it. Great quality product. Very confortable on the ears and the battery life is amazing. Have them for almost a week using them every day and have not recharged them once yet. The noise cancellation is awesome. I definitely recommend this product. It is worth the price.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi sports,
Great! We're glad that your investment is worth it. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony.
~Ralph