Customer Ratings & Reviews
- Model:
- WH1000XM4/B
- SKU:
- 6408356
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are enthusiastic about the phenomenal sound quality, exceptional comfort, and impressive battery life of the product. They also praise its solid bass, lightweight design, good fit, reliable connectivity, and premium aesthetic. Conversely, some users express frustration with the touch controls, perceive the product as overpriced, and wish for higher volume output.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Comfort, Sound quality
Great Headphones
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely outstanding audio! Love the feel of the headphones as well. I also love the customization provided by the EQ. 10/10
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Marc, we're glad you love our product! The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! ~Earl
- Pros mentioned:Sound quality
SONY Is The Best
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.SONY Headphone’s are Amazing, Best Sound Quality and Best Noise Cancellation
I would recommend this to a friend - Pros mentioned:Battery life
True to purpose
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a great product. I love how you can just touch the sides to hear what's going on outside of the headphones. Battery life and connectivity, phenomenal.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CindyR, we're glad you love our product! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing SONY! ~Earl
- Pros mentioned:Sound quality
ANC, PNC, fit/comfortability, Design, Quality.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.To begin with, this is a review for the average user. I have Skullcandy venue and AirPods Pro, each totaling appx. $130 & $250 respectively, so this is the comparison. The Skullcandy headphones were good, but they didnt make me say "wow". Average sound, ANC worked, though not well. I discovered that an ice bagging machine is a good test, considering it is very loud, but not machine shop loud. With the SC I could hear the ice dropping out of the machine even at maximum volume. The AirPods Pro, however, mask the sound completely and without using max volume, same as these sony WH. They slip around the head, but that may be because I have a smaller one, and the touch controls are a pain sometimes but the sound quality is miles ahead of any Skullcandy, and a fair amount better than the AirPod pro. The mic really sucks though.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Sett,
You made the right choice with the Sony WH1000XM4 headphones! We're glad that you like its sound quality. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location
Your feedback about fit, touch controls, and the mic quality is greatly appreciated. Make sure to adjust the headband for optimum fit and comfort.
For the best overall performance, it is recommended to install the latest software version (via the Sony Headphones Connect app).
The sensor of the touch sensor control panel is built into the flat surface of the right unit. Operate within the range of the sensor. When you swipe your finger forward/backward or up/down on the touch sensor control panel, the touch sensor control panel may not work correctly depending on the angle at which the headset is worn or the direction your head is facing:
a. When you swipe your finger forward/backward, make the movements perpendicular to the headband.
b. When you swipe your finger up/down, make the movements parallel to the headband.
To improve call quality, re-establish the connection between the source device and the headset. Select HFP or HSP for the profile.
Sony takes all feedback seriously. Rest assured that this will help us improve our products.
Hope these steps improve your experience. Thanks for sharing your review and for choosing Sony
-Ralph
- Pros mentioned:Comfort, Sound quality
Worth every penny
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A tremendous step up from budget headphones. Super comfortable too along with great sound.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AnthonyB, Awesome! We are so glad to hear that you are happy with your new WH-1000XM4 headphones! Thank you so much for choosing Sony! -Carl
- Pros mentioned:Sound quality, Weight
Def a Best Buy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing sound and lightweight. Love the swiping method on the earpiece for volume and skip.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Remy, we're glad you love your new headphones! Thanks for choosing Sony! ~Earl
- Pros mentioned:Sound quality
Holiday
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought it as christmas gift for my daughter and she loves the sound quality
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Allana,
Thank you for letting us know about your experience with the WH-1000XM4 headphones! We are delighted to hear that they made a great Christmas gift and that your daughter loves the sound quality.
Thanks for choosing Sony!
Best regards,
Estefany
- Pros mentioned:Sound quality
Sony XM4
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound is amazing, fit is perfect, would definitely recommend these noise canceling headphones, didn’t like wearing ear buds! Found the answer with the XM4’s
I would recommend this to a friendBrand response from SonyListens
Posted .Hi PaulM, We are glad that you like your new Sony wireless noise canceling headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for your purchase. Enjoy! Vincent
- Pros mentioned:Sound quality
Good but cheap construction
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good sound but the plastic is very cheap  Sony can do better than this 
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Luis,
Thanks for sharing your review and experience with the WH1000XM4. We're glad that you like the sound quality of the headphones. Your feedback about the plastic design is greatly appreciated. Rest assured that these headphones are durable.
In case you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Or contact our product support team via phone call or chat through this link:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Sincerely,
-Ralph
- Pros mentioned:Sound quality
Amazing Headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I don’t regret buying these headphones because they are exactly what I was looking for. They have noise cancellation, great sound quality and they’re really comfortable when they are worn. I would recommend buying these.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi user601210, thank you for taking the time to share your thoughts with us!
We are thrilled to hear that the WH-1000XM4 headphones are exactly what you were looking for! It brings us great satisfaction to know that the noise cancellation, great sound quality and comfort are standing out to you.
We designed these headphones with features like Adaptive Sound Control and Speak-to-Chat to enhance your listening experience.
We truly appreciate your recommendation!
Thank you for choosing Sony!
Best regards,
Stephanie
- Pros mentioned:Sound quality
Sony Headphones review
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to use. Excellent noise cancellation and sound quality.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LarryR,
It is great to hear that you are enjoying the easy-to-use features of your WH-1000XM4. We are delighted that the excellent noise cancellation and sound quality have made such a positive impact on your listening experience.
Thank you for trusting Sony.
Regards,
Dominick
- Pros mentioned:Sound quality
Worth it!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sound is great, and the noise cancelling is even better! I bought a second pair for my son :)
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MamaBear,
We are absolutely delighted to hear that you love the sound quality and find the noise cancelling to be even better on the WH-1000XM4 headphones, so much so that you bought a second pair for your son! We appreciate your loyalty and hope you both enjoy the superior listening experience.
Thanks for choosing Sony.
Best regards, Eliab
- Pros mentioned:Sound quality
XM-4 Sony headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphone for the price. Very good noise cancellation.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ChandikaW,
We are happy to hear that you are enjoying the industry-leading noise cancellation and the overall value of your WH-1000XM4 headphones. It is great to know they are meeting your expectations!
Thanks for choosing Sony.
Best regards,
Eliab
- Pros mentioned:Battery life, Sound quality
Worth it
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Friend recommended this I was skeptical on the price point but so far it’s amazing. Comfortable and great noise cancelling features. Battery life is great.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SheanW, we're glad you like comfort, noise canceling feature and battery. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing SONY! ~Earl
- Pros mentioned:Battery life
Best purchase of 2021!! <3
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best purchase I made all of 2021! I love how long the batter lasts, I use these for the gym and work. So they get like 6-10 hours of use a day, they're amazing. They don't slip off even when I'm doing RDLS lol
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Yesi, We're glad that you are happy with the WH-1000XM4 Wireless Noise-Canceling Headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. Jay
- Pros mentioned:Sound qualityCons mentioned:Price
Great sound, great noise canceling
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’m blown away by the quality and the sound over previous generation Bose nc headphones and would recommend on that. There’s a lot of extra features and controls that I’m not using, which probably went into the the high price of the headphones, oh well.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi pete, you definitely made the right choice with these amazing headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony. ~Ralph
- Pros mentioned:Sound quality
Amazing Headphones
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound. App is amazing. Only thing is that the pads get greasy a little easily but that isn't a deal breaker. The EQ is amazing once you fine tune to your liking. Also comes with 3.5mm cord as well as an airplane adapter, which is great.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Kris,
Thank you for your feedback! We're thrilled to hear that you're enjoying the sound quality of the WH-1000XM4 and that you find the app impressive. We appreciate your observation about the ear pads. We continuously strive to improve our products based on customer insights. It's great to know you love the EQ features and the included accessories.
Thank you for choosing Sony!
Regards,
- Stephanie
- Pros mentioned:Sound quality
love the noise canceling
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the sony noise canceling headphones this is my 4th pair between me and family. I love them the most when flying. I was on a flight with co-workers and i could see them looking annoyed... apparently a baby had been screeching for at least a half hour. I wouldn't know because I didn't hear any of it. If you can get them on sale they're a great pair of headphones
I would recommend this to a friendBrand response from SonyListens
Posted .Hi nothappy, Awesome! We are so glad to hear that you are happy with your new WH1000XM4 headphones! Thank you so much for choosing Sony! -Carl
- Pros mentioned:Sound quality
Amazing
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The noise canceling is really good and sound leakage is nonexistent. The only thing is somethings they can fall off because they are a little to big. But overall I love them
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AlexaP.
That's fantastic to hear! We're thrilled you're loving your Sony WH-1000XM4 headphones and that their noise canceling and sound isolation are hitting the mark for you. We appreciate your honest feedback about the fit. While we design our headphones for a comfortable experience for a wide range of users, we understand that head size and shape can vary, and sometimes they might feel a little big.
It's great to know that, despite that minor point, you still love them overall! Thank you for your 5-star review and thanks for choosing Sony!
DiegoV
- Pros mentioned:Comfort, Sound quality
Purchase
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Unsure what I expected when I bought this. My previous Sony headphones was at a low quality, however this exceeded my expectations in terms of sound, quality, and comfort! Large purchase, but worth the buy.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Review, Wow! That's cool! We're extremely pleased to hear our WH-1000XM4 Wireless Noise Canceling Headphones meets your needs, and it exceeded your expectations! Good to know that you're enjoying the amazing audio quality, excellent quality, and overall comfort of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for your purchase and for trusting Sony! -Jess