Customer Ratings & Reviews
- Model:
- WH1000XM4/B
- SKU:
- 6408356
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are enthusiastic about the phenomenal sound quality, exceptional comfort, and impressive battery life of the product. They also praise its solid bass, lightweight design, good fit, reliable connectivity, and premium aesthetic. Conversely, some users express frustration with the touch controls, perceive the product as overpriced, and wish for higher volume output.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Do it!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love. Lets me Get lost in the music and really blocks out most all background noise. Comfortable fit, longest I’ve worn them is about 6 hours and no ear/ head fatigue. Worth the money if you enjoy quality sound.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Irishfire79,
Thank you for the 5-star rating and we are glad you like the noise canceling and fit of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony!
Regards,
David
- Pros mentioned:Sound quality
Great Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If you don’t want to be disturbed by outside noise at a reasonable price this is the headphone for you. Once paired to my tv and the volume adjusted I had no problems.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi GARYR,
We're thrilled to hear you're enjoying the excellent noise cancellation and sound quality of your Sony WH-1000XM4, especially for undisturbed listening at a great value! We're also glad to know the pairing with your TV was successful. Enjoy the immersive audio experience!
Thanks for choosing Sony.
-Eliab
- Pros mentioned:Sound quality
Better than AirPods Max
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve been looking for Noise Cancelling headphones for a while now and with Apple announcing their AirPods Max for $500, getting these were a no brainer. Noise cancelling is really good and the fit works for me. No complaints so far!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi lemonsan,
You made the right choice! Intelligent and intuitive, WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Comfort, Sound quality
Great product
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is my second purchase of this product because the first one was soooooo good. I don't think there's another company that can top the sound, the quality, the technology, and the comfort that Sony produces out of this headphone.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Foxbody, Thank you for the 5-star rating! Glad to hear that you are enjoying our WH-1000XM4 Headphones! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Sony WH 1000XM4
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These Sony headphones are fantastic so far. I got them because of the active noise cancelling, which rivals all of the current Bo$e noise cancelling and surpasses all the rest. What has really increased my experience is all the "hidden" features that are explained inside the box. Laying your palm on the side of the headphones pauses the ANC, intuitive swiping up/down on the outside earpiece for volume and forward and back for skipping, the double tap to pause, all very easy/user friendly interface that makes them a pleasure to use.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Serg, That's awesome! We are glad that you like the noise canceling and other features of your Sony wireless headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for your purchase. Enjoy! Vincent
- Pros mentioned:Comfort, Sound quality
Able to work at home
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones saved my sanity. I have my office at home and inconsiderate noisy neighbors have moved in. Without the headphones, I could not work. They are comfortable and I can wear them for hours.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Patty,
Amazing! We're thrilled that these headphones are perfect for your lifestyle. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Better sound than Bose!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are so good. I bought them for my daughter and tbh am a little jealous. I have a pair of Bose QC headphones but the sound quality on these are definitely better than the Bose headphones. The case is so sturdy too which makes them great to travel or just bringing around in a backpack. Got a great deal on them and am really happy with them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi A2KHawaii, Awesome! We are so glad to hear that you are happy with your purchase! Thank you so much for choosing Sony! -Carl
- Pros mentioned:Comfort, Sound quality
Sony
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good sound and noise cancellation. Very comfortable to wear and would recommend if you're willing to pay for it.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Rich,
Thank you for sharing your feedback. We are very happy to hear that you are satisfied with the good audio quality and awesome noise canceling capability of our WH1000XM4 as well as the comfortable design of the headphone. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony and for your recommendation! - Marco
- Pros mentioned:Comfort
My go-to wireless headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent performance and value. Very comfortable for all day work and commute use. Works great with all of my devices (iPhone, iPad, PC, MacBook Air, switch, PS5)
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you so much for your glowing review of the WH-1000XM4, Udang! We're thrilled to hear that they're exceeding your expectations in both performance and value.
It's fantastic to know that you find them comfortable enough for all-day use during your work and commute. We designed them with comfort in mind, along with features like our industry-leading noise cancellation, so you can truly immerse yourself in your audio, no matter where you are.
We're also delighted to hear that they work seamlessly with all your devices—from your iPhone and iPad to your PC, MacBook Air, Switch, and PS5. Our goal is to provide a versatile and high-quality listening experience across all platforms, and your feedback confirms we've hit the mark.
Thanks again for choosing Sony and for taking the time to share your experience. We hope you continue to enjoy your headphones for a long time!
Best regards,
Gus
Sony Social Media Team
- Pros mentioned:Comfort, Sound quality
Sounds great!
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fits comfortably and sounds great. These headphones can compete with higher end headphones with their superb build quality.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SandyEggo, We are thrilled to know that you like the sound and superb build quality of your new Sony wireless noise canceling headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for your purchase. Enjoy! Vincent
- Pros mentioned:Sound quality
AMAZED AT SOUND QUALITY AND NOISE CANCELATION
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They were a gift for my son. He was amazed at the sound quality and the noise cancelation.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DapR,
We are beyond pleased to hear that the Sony WH-1000XM4 headphones were a gift for your son, and that he was amazed by both the sound quality and the noise cancellation performance! Delivering that level of audio immersion is what we strive for.
Thank you for choosing Sony!
Regards,
Dominick
- Pros mentioned:Sound quality
Awesome product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very good product works excellent, love using them for the gym and the sound quality is amazing
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Kimmyc,
We are excited to hear that your WH-1000XM4 headphones work excellent! It is fantastic that you love using them for the gym and are impressed with the amazing sound quality. Thank you for sharing your positive experience and for choosing Sony!
Best regards,
Dominick
- Pros mentioned:Sound quality
Best headphones I’ve ever tried out!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought these as a gift for my mother as she does her bible studies online. I just wanna say all the hype behind the noise-canceling on these headphones is legit. As soon as you put them on, almost everything goes completely quiet. I reminds me of those hearing test headphones that do those low tone beeps lol, its that good! Oh, and they sound really good too and have a nice build quality!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Scorpion1, we're glad you like our product. Hope your mother is enjoying her new headphones! Thanks for choosing Sony. ~Earl
- Pros mentioned:Sound quality
Amazing headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The sound controls are amazing. I love the noise cancelation and how it can automatically adjust to what you are doing
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JAD369,
That’s wonderful feedback! We are thrilled you love the adaptive noise cancellation and the intuitive sound controls on your WH-1000XM4 headphones. The ability to automatically adjust to your activity is a key feature we are proud of, ensuring you always have the perfect listening environment.
Thanks for choosing Sony.
Best regards,
Eliab
- Pros mentioned:Comfort
Good quality headphones
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very comfortable headphones and nice packaging. Although the noise canceling is very intense
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DannaB!
Thank you for your feedback on the WH-1000XM4 headphones. It is great to hear that you find them comfortable and appreciate the packaging.
The noise cancellation is designed to be powerful to help create a truly immersive listening experience, but you can also customize the level to suit your preference using the Sony | Sound Connect app.
We’re glad you chose Sony!
Warm regards,
Estefany
- Pros mentioned:Battery life, Comfort
Sony XM4
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought these for the gym and they have not disappointed. Super comfy and they battery feels like it lasts forever.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi HectorH, we're glad you are enjoying our product! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! ~Earl
- Pros mentioned:Comfort
Best XM headphones
|Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] The XM4 are honestly the best one from the series. The comfort best the 5 and of all has the same features
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for your fantastic feedback, BrandonC!
We're so pleased to hear that you consider the WH-1000XM4 to be the best in the series. It's truly rewarding to know that you find the comfort and features to be superior. We designed them to provide a premium and comfortable listening experience, and your comments are a testament to that.
Thank you again for being a Sony customer!
Best regards, Gus, Sony Social Media Team
- Pros mentioned:Comfort, Sound quality
Sony headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound and comfort! Definitely recommend you try these out.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JaneS, Awesome! We are so glad to hear that you are happy with your new WH1000XM4 headphones! Thank you so much for choosing Sony! -Carl
- Pros mentioned:Sound quality
Frequent flyer must-haves
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased these headphones while on a trip having suffered great discomfort flying to my destination. The noise cancellation is amazing. Completely cut off aircraft noise making my trip home much more pleasant. I wear them while cutting grass. Riding mower sounds like a sewing machine. Only drawback for me is the “tap” system which interferes with the tap system on my hearing aids. I have to tap my ears twice to change hearing aid programs. Unfortunately the double tap on headphones is needed to turn off and on the NC.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi GordonL, You've made an excellent choice! We're very happy to hear you're enjoying the noise cancellation of these headphones. That's a testament to the great noise cancelling feature that Sony has built into the Sony WH-1000XM4. And we're sorry to hear that the tap feature interferes with the tap system of your hearing aids. At Sony, we are always looking to improve our product quality and features. We have noted your input about this concern and will be sure to forward this feedback to the appropriate department.
Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam
- Pros mentioned:Sound quality
Great Noise Canceling Headphones
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Just got back from a 5 hour plane ride. These things worked great! Noise cancelation is perfect, touching the right ear cup to allow outside noise is very convenient. Taking them off automatically pauses whatever you re watching/listening too. I wish it had a better microphone. I tried using for a work call, but people said the voice quality wasn't good. After a couple hours of use, I had to take them off for about a minute because the ear cups were getting warm (not mechanical warm more body heat). Not a big deal...because I was expecting it to heat up right away...not the case for me. Sound quality is very good. No problems connecting multiple devices...phone and tablet.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Smitty, Thanks for sharing your experience with your new Sony wireless noise canceling headphones. We are sorry you are having issues with them. Please make sure to update the firmware of your headphones: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/downloads. The software updates improve the general perfiormance of the unit and resolves any possible software-related issues. Despite your concerns, we are glad that you still like your Sony headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony! Vincent