Customer Ratings & Reviews
- Model:
- WH1000XM4/B
- SKU:
- 6408356
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are enthusiastic about the phenomenal sound quality, exceptional comfort, and impressive battery life of the product. They also praise its solid bass, lightweight design, good fit, reliable connectivity, and premium aesthetic. Conversely, some users express frustration with the touch controls, perceive the product as overpriced, and wish for higher volume output.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Comfort, Sound quality
Best NC Headphones on market
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent headphones, although the black version looks better IMHO. Best noise cancelling headphones on the market for balance of sound, comfort and NC. Best looking too. Highly recommended.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Manku,
Awesome! We're glad that you are enjoying the design, comfort, sound quality, and noise canceling function of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
The best headphones for sound
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have been heavily using the Bose Quietcomfort ii headphones for 3 years now, but after the ear pads had peeled, I decided to buy a pair of these headphones based on the online reviews that they were actually better. As far as sound and noise cancellation goes, they are! The sound is clearer and more customizable using the Sony app. The only negative with these is that if you wear them for more than 2 hours or so, your ears will start to sweat a little, but it’s not that bad. The Bose is more breathable in this regard, and therefore better suited to long periods of wear if you use them at work or during long travel. But in all other areas, these from Sony are superior.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Dude, Glad to hear that you are happy with the sound quality and noise canceling of your new WH-1000XM4 headphones! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. We also took note of your feedback as this can help improve our products in the future. Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Worth the Price
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was skeptical on spending a high price for these but they were definitely worth it. The connect seemlessly with all my bluetooth devices. The app to manage which devices I can connect to is also really helpful for when I need to switch between devices. The noise canceling feature is also top notch. It's helpful for when I'm watching TV and I could just drown out the noise in the background. Highly recommend getting these headphones if you're in need for something more premium.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Dani, We are glad that you are enjoying your newest noise canceling headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
- Pros mentioned:Comfort, Sound quality
Buy These!
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.GREAT headphones. I prefer over the ear style. I tried an Apple at the same time. This was far superior to me with quality of sound. More comfortable too.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi John,
You made the right choice with the Sony WH1000XM4! We're glad that you like the design, sound quality, and comfort of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Kool and comfortable!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I actually like these Sony headphones. I read up a lot about them. I tried a couple of other ones like the Shures...but what I like about these is they can fold up for easy carry to the gym. I use these for the gym and conference calls. I haven't really had to used them in a crowded office obviously, but they seem to do a good job at the gym. I was worried they'd heat up my ears, but no, not really. Sound is really good with soundstaging...I used these with Tidal. I think they were made to work with Tidal's master series. It's a bit expensive but compared to the Bose I had years ago, they are so much clearer. There is more definition and it's a lot less muddy bass.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi dmpnyc,
We're glad that these headphones are perfect for your lifestyle. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Comfort, Sound quality
Sony Wireless noise canceling headphones
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's a bit on the pricey side, but the noise canceling is best I've seen in a while they've come be extreme comfortable to wear for long periods at a time you willl not be disappointed.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi GREAtSOUND Awesome! We're glad that you are enjoying the noise canceling function and comfort of your new headphones. The WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony! Regards, Erin
- Pros mentioned:Sound quality
good for sensory overload
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They excel at noise cancellation and the sound quality is good
I would recommend this to a friendBrand response from SonyListens
Posted .Hello MichaelG,
Thank you for choosing Sony!
We're honored to hear that your WH-1000XM4 headphones excel in noise cancellation and deliver great sound quality. It’s rewarding to know they’re enhancing your listening experience so well. Thank you for sharing your positive feedback!
Best regards,
-Fred
- Pros mentioned:Comfort, Sound quality
Great Headphones
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones for music and gaming. Sound is very clear with good base. Noise canceling works great and drowning out outside noise. Very comfortable.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Brad, That's great! We're glad to hear that! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for giving the product a perfect rating! Jay
- Pros mentioned:Sound quality
Good Quality product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s working Amazing sound quality is very good, connecting quickly with your devices.
I would recommend this to a friendBrand response from SonyListens
Posted .Wonderful, MoatraJ! We're glad you're happy with your purchase. Make sure to keep your device's firmware up to date to enjoy all its features. Thanks for choosing Sony! -Craig
- Pros mentioned:Comfort, Sound quality
Nicely done, Sony.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Comfortable. Solid noise cancellation. Sounds great. What more could you ask for?
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KelleyJ, Awesome! We are glad to hear that you are enjoying your new WH-1000XM4! Thank you so much for choosing Sony! -Carl
- Pros mentioned:Battery life, Sound quality
Excellent over the ear headphones
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fantastic headphones. Comfortable to wear and sound quality is some of the best I have listened to. Noise reduction system is one of the best I have listened to and the battery life is very good also.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SJKSJK,
You made the right choice! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Comfort, Sound quality
Amazing. Sony forever!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.amazing headphones. noise cancelling is great. really comfortable and the color is beautiful.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Josh,
That's sounds great! We're glad that you like the comfortability, color and noise canceling capability of our SONY WH1000XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony and enjoy! - Marco
- Pros mentioned:Sound quality, Weight
Easy to use
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I recently purchased Sony headphones and I love the canceling noise feature. They are not heavy as other brands.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RosaL,
Thank you for the purchase! We're glad to hear that you love the noise canceling of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
-David
- Pros mentioned:Sound quality
Headphones
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The headset is great Actually are noise canceling. Great buy!
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Lgtv70in,
Thank you for choosing Sony!
We're excited to hear that you’re enjoying the WH1000XM4 headphones and their effective noise-canceling feature. It’s rewarding to know they’ve made a positive impact on your experience. Thank you for sharing your concise and positive feedback—it motivates us to continue delivering high-quality audio products.
Best regards,
-Fred
- Pros mentioned:Comfort
Worth the money
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.High quality and comfortable headphones with multiple connectivity options. Very good for at home use.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TheaW,
Great! We're delighted that you are satisfied with the quality, comfort and connectivity options of our Sony WH1000XM4 Headphone. Thank you for your purchase and for choosing Sony! - Marco
- Pros mentioned:Sound quality, Weight
Wonderful headphones!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are awesome headphones! The look is beautiful, they are extremely lightweight, and the sound quality and noise cancelling is amazing!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RobinS, Great! We're thrilled to hear you like the beautiful and lightweight design, exceptional sound quality, and excellent noise cancellation of your Sony WH-1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam
- Pros mentioned:Comfort
Best headphones ever
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I struggle finding headphones that don’t weigh my head down or make my ears ache especially when I wear hats. I HAVE NEVER felt uncomfortable wearing these I could wear these all day and not get tired.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Diego,
Thank you for the fantastic review! It brings us great joy to hear that you have finally found a pair of headphones that provides the comfort you've been looking for. It's great to know that you can wear the WH-1000XM4 all day without any discomfort, even with a hat. We put a lot of effort into designing them to be lightweight with soft, pressure-relieving earpads, and it's truly rewarding to hear that it has made such a positive difference for you.
Thanks for choosing Sony!
Regards,
Dominick
- Pros mentioned:Sound quality
Multipoint doesn't work with iPhone + Mac
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I own the previous model (WH-1000XM3) and love them but I bought the XM4's for their multipoint connection. I really wanted to simultaneously connect my personal iPhone 11 for music and work M1 MacBook for zoom calls. Unfortunately multipoint doesn't work for an iPhone and a Mac. Others reviewers have been okay with other device combinations, but whenever I played iPhone music I got silence (beautiful noise-cancelled silence I might add!) They didn't seem to want to switch from the MacBook even though it had no audio apps open. So I upgraded the XM4's firmware (via Sony's app), did multiple factory resets, paired and re-paired - but always the same. Spent a day at it, but ultimately returned them. If you don't need multipoint get the XM3's: They're incredibly comfortable and the ANC is unsurpassed.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Unhappyfridgeguy, While we are glad to hear that you are happy with the overall performance of your new WH-1000XM4, we are sorry to hear that the Multipoint feature does not work properly. Please use this link to troubleshoot the issue that you are experiencing.
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002935899.html?search=multipoint
Should you need further assistance, please contact us for help.
Please email the below information to socialsupport@am.sony.com
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
Regards,
Carl
- Pros mentioned:Sound quality
I Love it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love the headphones their my first pair of noise cancelling and they work well theyre perfect for my daily use
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Zeto,
Thanks for this fantastic review! We're so glad to hear you're loving your first pair of noise-cancelling headphones and that the WH-1000XM4 are perfect for your daily use.
Thanks for sharing your positive feedback and for choosing Sony!
Sincerely,
Jenn | Sony North America.
- Pros mentioned:Comfort, Sound quality
Best Headphones. Hands down!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are great, best sound quality! Can wear for long periods without hurting your head/ears.
I would recommend this to a friendBrand response from SonyListens
Posted .Awesome, AllenaB! We're happy that you are enjoying your Sony headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. - Craig