Ultimate Upgrade SaleEnds Sunday. Limited quantities. No rainchecks.Shop now

Skip to contentGo to Product Search
Main Content

Customer Ratings & Reviews

Loading...

Customer reviews

Rating 4.7 out of 5 stars with 12581 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers regard the WH-1000XM4 headphones highly for their exceptional sound quality, comfort, and impressive battery life. Many appreciate the solid bass, lightweight feel, and great fit of the headphones. However, some customers have experienced inconsistent connectivity, find the touch controls less than ideal, and feel the price could be more competitive, while others desire a higher maximum volume.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 258 Showing 5,141-5,160 of 12,581 reviews
  • Rated 5 out of 5 stars

    Great product.

    |
    |
    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought these fornmy husband for a Christmas present and hebloves them.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Jenn,

      We are very glad to hear that your husband loves his new Sony WH-1000XM4 headphones!

      It's wonderful to know they made a great Christmas present. We hope he enjoys countless hours of excellent listening quality!

      Thank you for trusting Sony!

      Regards,
      Dominick Sony_US

  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Great purchase!

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got these headphones for work where I needed to listen to people speaking and sometimes whisper. They have been great! They also stay charged for a long time.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello StarrmL,
      That's great! It's nice to know that our XM4 headphone was able to help you concentrate on your work. Thank you for choosing Sony! - Marco Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great headphones

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best headphones I’ve had in a while, the only ones better are the upgraded version.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi PhillipN, Awesome! We are glad to hear that you are happy with your purchase! Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    The best noise canceling headphones

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best Sony noise canceling wireless headphones yet. I work in a very noisy environment, slip on these headphones, turn the noise canceling on, and I’m loss in a world of pure sound. Sony’s LDAC Bluetooth allows my HiRez music to stream without the the clarity lost by the much lower bitrate of other codecs. (My iPhone can broadcast using the LDAC codec)

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi wmillik,

      We're glad that these headphones are perfect for your lifestyle. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony.

      ~Ralph Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sound Purchase!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I subscribe to Consumer Reports. They highly rate these headphones, so I bought them. I am thrilled with the quality. There are more advanced headphones on the market, but I don't think the cost is worth the bells and whistles they provide. If you want quality phones that are easy to use. these are a great deal.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi runningreadingman, You've made an excellent choice! We're very happy you're enjoying the overall quality and ease of use of your new headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Very good headphones, solid deal!

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good headphones, sound quality is way better than I thought. Would recommend.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Dunes, Thank you so much for the 5 stars! We're thrilled to hear that your Sony WH-1000XM4 and its amazing sound quality exceed your expectations. Thank you for recommending and choosing Sony! Enjoy your Sony experience! -Maria Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Headphone guy now

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love them comfy feel great quality top notch you wont regret it.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Loomis,

      You made the right choice! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Bass, Sound quality

    Rated 5 out of 5 stars

    Awesome

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound very clear and some really great bass.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi ChipChopSuey747, Awesome! We are glad that you are enjoying your newest noise canceling headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sony

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this headphone. Not only i can listen to music with it, but it won't allow me to hear any noises since this headphone has a noise canceling. This is the best product i can buy.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi TerrellT,

      Great! We're thrilled that you like the sound quality and noise canceling function of the headphones. Thank you for choosing Sony!

      -Ralph Sony_US

  • Rated 4 out of 5 stars

    Thing thing

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s pretty good and durable too, I wish the charger was longer, but overall it was a good thing to grab first if you didn’t have a pair before

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Akash,

      We’re glad the WH-1000XM4 is serving as a great first pair of premium headphones and that you're finding them durable for daily use! While the included 20 cm (approx. 8-inch) USB-C charging cable is designed for portability, you can safely use any longer, high-quality USB-C cable you have at home to make charging more convenient. We hope you continue to enjoy the industry-leading noise cancellation and long battery life. Thanks for choosing Sony.

      Best regards, Eliab Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Good option

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good. Controls take some getting used to. Also, voice muting is very sensitive. Even if just clearing my throat, the headphones will mute. Sound is good and noise cancelling works well though. Comfortable fit on my ears with no pain from long usage.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi RKF123,

      Thanks for sharing your review and experience with the WH1000XM4. We're glad that you like the sound quality, noise canceling function, and comfort of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Review

    |
    |
    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great noise cancellation, great if your trying to close yourself from surrounding noises

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi RonaldB, Fantastic! We're thrilled to hear that you love the amazing features, excellent noise cancellation, and sound quality of your WH-100XM4. It's wonderful to know that your investment is worth it. Thank you so much for your purchase and for the 5-star rating! -Jess Sony_US

  • Pros mentioned:
    Bass

    Rated 5 out of 5 stars

    Older set of cans still the best!

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are the top headset for rap/hiphop heads, they overall have the best bass, are compact, and have a great look. I recommend these for any headset in the bluetooth 5+ range and best for price

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi robzilla,
      Great! Thank you for purchasing our Sony WH1000XM4. We're glad that you like the bass quality and design of our XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony and for your recommendation! - Marco Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Oh sweet tunes

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Simply perfect in every way possible. Sound, comfort and ease of use.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Take you music love to a different level.

    |
    |
    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When it comes to music magic sony got you the best headphones to last you music love very enjoyable. Headphones that are nose cancellation. Added in option to stop music when in a conversation. Very well made. With touch controll.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi LevyO, Excellent choice! We are so glad to hear that you are happy with your purchase! The WH-1000XM4 is designed, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    awesome

    |
    |
    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    these are the best headphones i’ve ever owned. the noise cancellation feature is amazing and the battery life is great

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi WaleskaM, Awesome! We are so glad to hear that you are happy with your new WH1000XM4 headphones! Thank you so much for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Good headphones

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Headphones they are good, Im a big fan of sony headphones and buying these were probably a good option, although they cost around ~$200 when I bought them, they're worth it.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Edward,
      Nice! Thanks for being such a big Sony fan! We highly appreciate you. We are extremely happy that you are pleased with the quality and performance of our WH1000XM4. Thank you for choosing Sony! - Marco Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    GreatProduct

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased this for my son. He studied the features of different brands and ultimately chose this one. So far he has been super happy with it. He is in college and studying from home, so a head phone is a must have item. I thought price was too high, but similar products with the similar quality was around same price range. So I stayed with his choice.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi ChristmasGift, Awesome! We're thrilled to hear that your son is enjoying the overall features of his new headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Sam Sony_US

  • Rated 5 out of 5 stars

    Great headphones

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best headphones hands down. The cushion starts to peel and tear after a few years. Similar to a fake leather couch when it loses the look.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Lorraine,

      Thank you for the fantastic 5-star review! We're so glad you consider the WH-1000XM4s to be the best headphones, hands down. We put a lot of effort into designing a product with industry-leading noise canceling and exceptional sound quality, and it's wonderful to hear that you feel we've achieved that.

      We also appreciate you sharing your experience with the ear pad material. We understand that wear and tear can happen over time, and your feedback is incredibly valuable as it helps us in our ongoing efforts to improve product durability.

      Thanks for choosing Sony!

      Regards,
      Dominick Sony_US

  • Rated 5 out of 5 stars

    Headphones

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    10/10 I highly recommend this headset very good for pvp games

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for the 10/10 review, AlexG!

      We are thrilled to hear that the WH-1000XM4 is hitting the mark for your gaming sessions! It’s awesome to know they are giving you the edge you need in PVP games—having that immersive sound and industry-leading noise canceling really helps you lock in and hear every detail.

      We're glad the headset is delivering the comfort and performance you need for those high-stakes matches. Thank you for the high recommendation and for being part of the Sony family!

      Best regards, Gus, Sony Social Media Team sony-global