Customer Ratings & Reviews
- Model:
- WH1000XM4/B
- SKU:
- 6408356
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers regard the WH-1000XM4 headphones highly for their exceptional sound quality, comfort, and impressive battery life. Many appreciate the solid bass, lightweight feel, and great fit of the headphones. However, some customers have experienced inconsistent connectivity, find the touch controls less than ideal, and feel the price could be more competitive, while others desire a higher maximum volume.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Sound Quality? Meh.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.From the title of this review, it probably sounds like I hate this headphone. No. I completely understand the purpose it serves under the factor of convenience. The noise-cancellation is fantastic, the call microphones are alright, and the fit and comfort are out of this world, though slightly clampy for a big head like me. What I dislike, however, is how meh and uninspired the sound quality is. I would hope from a headphone this expensive that the sound would at least be much more clear and crisp. Instead, the XM4 has this awful muddyness to it. Personally, I find it to be unbearable, however your mileage may vary, when headphones are all bass. And the XM4's really are just mud and bass. Perhaps this headphone isn't aimed at me, but still, I would love a pair of good travel headphones that don't sound like being drowned underwater while your favorite music plays. If you are someone who isn't very keen or just doesn't care about sound as much as convenience and comfort, these are for you. I completely understand that side, and I would recommend them for commutes. But general listening, you can do way better.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Oakley, we're glad you like the noise canceling feature and comfort of our product. We're sorry to hear that you have an issue with the sound on your SONY unit. ou can switch the settings and check the sound quality mode to Priority on sound quality mode which prioritizes the sound quality with the “Sony | Headphones Connect” app. Please check this link for more details:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752820.html
Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. For total convenience, WH-1000XM4 headphones can be paired with two Bluetooth devices at the same time. So when a call comes in, your headphones know which device is ringing and connect to the right one automatically. You'll also be able to quickly, smoothly switch your headphones to either of the two devices at the touch of a button. Thanks for choosing Sony. ~Earl
- Pros mentioned:Sound quality
Great sound
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are amazing headphones and have great build quality and sound. Only thing I have reservations is easy of set up and the battery seems to drain quick and takes a long time to charge, other than that they're great.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi anonymousFox, Awesome! We are so glad to hear that you are enjoying your new WH-1000XM4 headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
GREAT product
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought these for my daughter - who didn't think she'd really like them. She wore them one night while watching Netflix on her laptop and she LOVED them. She wished she'd had them on the airplane next to the crying baby....
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Momof2DD, Awesome gift! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for the 5-star rating! Regards, Carl
- Pros mentioned:Sound quality
Excellent product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent product, does exactly what it claims. Great noise cancelling, effective in environments like airports or cafes, but still allows you to hear announcements that are being made. Fast charging with USB-C, multipoint functionality makes connecting to 2 different sources a breeze. No major complaints.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi dtatran,
We're thrilled to hear your 5-star review of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Sound great.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Compared Bose NC 700 and Apple AirPods Max to these Sony WH- 1000XM4. To my ears, the Sony headphones sound the best...with tweak of EQ settings. Noise cancelling is very good. At a price of $250...can't beat them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ryanenski1,
You made the right choice with the Sony WH1000XM4! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Great value for the price, but an honest opinion
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve tried a lot of noise canceling headphones and most of them either have a poor seal on the earmuffs or not enough white noise to isolate outside noise. These headphones do a great job at balancing noise cancellation and audio quality. The only drawback is the microphone is spotty sometimes when calling someone.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Willie,
We are sorry to hear that you are having an issue with your Sony headphones. To isolate and hopefully resolve this issue, we can follow the troubleshooting steps from the links below:
- https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752750.html
- https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752751.html
Despite your concern, it's good to know that you still like your Sony headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Should you need further assistance, you can email us at socialsupport@am.sony.com.
Thank you for choosing Sony!
Vincent
- Pros mentioned:Sound quality
Great if they fit
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Everything about these is great. The one issue is user dependent - which is that the ear cups might bother your ears after a while. If they do, maybe the new version is a better choice. If they don’t, lucky you. The price to quality here now is excellent.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Chris, we're glad you like our product! Thanks for choosing Sony. ~Earl
- Pros mentioned:Sound quality
Definitely Recommend!
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent headphones! I am so happy to have purchased these. Initially I intended to use them for travel/flying, but now I use them when working around outside to cut out lawnmower/equipment noise too. (this is my second pair as the first was stolen.)
I would recommend this to a friendBrand response from SonyListens
Posted .Hi WorkFromHomeLots,
You made the right choice! We're glad that these headphones are perfect for your lifestyle. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Sony headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Product quality is the most important factor in determining whether a product is good or bad. This is really good the noise cancellation is very good.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Silla,
Wow! It's nice to know that you are satisfied with the quality and performance of our WH1000XM4 especially with the noise canceling feature of the headphone. Thank you for choosing Sony! - Marco
- Pros mentioned:Sound quality
Don’t think about buying them…. Just do it!!!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought as a gift for my daughter. She loves them and uses them almost every day. Highly recommend. Great sound quality.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KelseyL, Awesome gift! We are glad to hear that you are happy with your purchase! Thank you for choosing Sony! -Carl
- Pros mentioned:Comfort
The best sound and aesthetically pleasing.
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent product. Of all the over the ear headphones, this one is fantastic! I will not us another one.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Charan, We're glad that you are enjoying your headphones. Thank you for choosing Sony. Erin
- Pros mentioned:Sound quality
Sony headphones
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought them to workout in at the gym. They have great sound quality and stay on my head with all workouts
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JoshuaS, fantastic! You've certainly made a great choice! We're extremely pleased it suits your needs. Thank you so much for sharing your excellent experience with your WH-1000XM4 and for choosing Sony! - Romeo
- Pros mentioned:Sound quality
EXCELLENT SONY EXCELLENT
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.EXCELLENT EXCELLENT THIS IS ONE OF THE BEST HEAD PHONE
I would recommend this to a friendBrand response from SonyListens
Posted .Hi HeramanB, Thank you for sharing your thoughts! It's our pleasure to know that your considering your Sony XM4 headphones as the best. Thank you for choosing Sony! Enjoy! -Maria
- Pros mentioned:Comfort
5 stars
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After 2 weeks of daily use, very light and comfortable, easy to use.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi chrish, Thanks for the 5-star rating! We're glad you like your new headphones. Enjoy and thanks for choosing Sony. -Craig
- Pros mentioned:Sound quality
Definitely buy
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This blows Bose and whatever top headphone companies out the water. The headphones are smart. The headphones adapt to the noise that are loud. They are worth the money
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Bestbuybring3guys,
That's awesome! Thank you for purchasing our Sony WH1000XM4 and for sharing your feedback. We're glad that you are pleased with the performance and quality of our Sony XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco
- Pros mentioned:Sound quality
AMAZING PURCHASE
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was completely and utterly surprised when I was able to receive a product in the mail that had only come out days prior. These OTE headphones are the best I have ever had. From the sound quality, to noise cancelling, all the way down to the case, these headphones were an exceptional purchase. Thank you Best Buy!!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Will, Great! We're glad that you're happy with your investment. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location.
To get the most out of your WH-1000XM4, download the Sony | Headphones Connect App. It includes Adaptive Sound Control—which automatically adjusts noise canceling based on your activity and an equalizer—which can be customized to fine-tune your music. Using our advanced noise canceling technology, we designed these headphones so you can block out noise and experience next-level silence. Plus, you have the ability to use the convenient smart features including Quick Attention, Google Assistant/Alexa/Siri compatibility, and touch controls. Thanks for choosing Sony.
~Ralph
- Pros mentioned:Battery life
They're great Sony went cheap on power cable
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are my first noise canceling headphones ever. I went with Sony bc they are a good brand imo. Have no experience with other noise canceling headphones so can't compare. They are great though, best to get on sale imo. They don't come with a power adapter and the charging cable is only 3 inches!!!!! I charge them about once every 2 weeks. The sensors and touch controls are nice and didn't take long to get use to.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Dwor, Glad to hear that you are happy with the WH1000XM4! We took note of your feeedback with the charging cable as this will help improve our product. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tine your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Weight
Good buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fairly light. Great on an airplane. Would buy again.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AOTL, awesome! We're glad you like our product! Thanks for choosing Sony. ~Carl
Great for Gym
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones for the gym and everyday use. I sweat a lot and still they don’t seem to slip off or anything. My only drawback is for my set they only charge when I have them charging through my laptop rather than a wall outlet.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello SebastianM,
Thank you for your purchase and for your feedback. We're glad that you enjoyed using our XM4 headphone for your gym and everyday activities. When it comes to charging the headphone, you can also charge the headset to an AC outlet. Just purchase a commercially available USB AC adaptor to use with the supplied USB Type-C cable. Thank you for choosing Sony! - Marco
- Pros mentioned:Sound quality
Sony
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sony knocked it out of the park. Amazing sound sound quality. And it's use for the gym is spot on the noise canceling feature helps with all the excess noise. Recommend 10/10
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ScottO, Awesome! We are glad to hear that you are happy with your new headphones! The WH-1000XM4 is designed with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl