Customer Ratings & Reviews
- Model:
- WH1000XM4/B
- SKU:
- 6408356
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers often highlight the phenomenal Sound Quality, exceptional Comfort, and impressive Battery Life as major strengths. Many also appreciate the solid Bass, lightweight feel, and great Fit of the product. However, some users find the Touch Controls annoying, believe the product is overpriced, and desire more volume.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Definitely buy
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This blows Bose and whatever top headphone companies out the water. The headphones are smart. The headphones adapt to the noise that are loud. They are worth the money
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Bestbuybring3guys,
That's awesome! Thank you for purchasing our Sony WH1000XM4 and for sharing your feedback. We're glad that you are pleased with the performance and quality of our Sony XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco
- Pros mentioned:Sound quality
Best noise cancelling headphones for the gym
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best noise cancelling headphones for the gym. Tbh It has improved the quality of my workouts because I can Isolate my mind and focus only on my workout. I’m really happy with my purchase.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AzorEPozo,
Great! We're thrilled that the noise canceling function of the headphones is perfect for your workouts. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Good headphones - never get wet
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Rlly good headphones - these are actually the second ones I bought. Very durable except for with water. Do not get these wet you will regret it they will stop working. Also sometimes they fall of my head but idk if I just have a tiny head. They never break when they fall tho
I would recommend this to a friendBrand response from SonyListens
Posted .Hi, Kgr1,
Thanks for the review and the 5-stars rating! It is amazing to hear how much you are enjoying your Sony headphones! With the amazing sound quality, long-lasting battery life, and top technology Noise Cancelling feature, we are sure you'll love them even more as the time goes by!
Thanks for choosing Sony, have a wonderful day!
-DiegoV
- Pros mentioned:Sound quality
Best combo for Noise-Cancelling and Sound Quality
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best Noise-Cancelling and Sound Quality combination on the market! You usually either get good noise-cancelling, or good sound quality, but this one has an excellent combination of both. It's expensive, so I recommend getting it on sale like I did. Either way, an excellent pair of headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LoneTiger,
We're glad that your investment is worth it. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
~Ralph
- Pros mentioned:Battery life
Sony WH 1000XM4 headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are VERY quiet to outside noises! The batteries last a fair amount of time and charges quickly. I also have a Bose 35 and either one is good. I say....always try the ones you are looking for and get the one that you like.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DaEEL, we're glad you like our industry-leading noise canceling headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. For total convenience, WH-1000XM4 headphones can be paired with two Bluetooth devices at the same time. So when a call comes in, your headphones know which device is ringing and connect to the right one automatically. You'll also be able to quickly, smoothly switch your headphones to either of the two devices at the touch of a button. Thanks for choosing Sony. ~Earl
- Pros mentioned:Sound quality
MUST HAVE
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wonderful sound quality that you can adjust via app on smart phone. Excellent noise cancelling as well. Worth the price in quality and with the aesthetic look and feel to them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SamS,
Very nice! Thank you for reaching out to us today. We appreciate the 5-star rating and we're glad to hear that you like the sound quality, noise canceling, price point and design of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony and enjoy your headphones!
-David
- Pros mentioned:Sound quality
A new quiet place.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.simply amazing at how the noise cancelling blocks out everything!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi case, Thank you for the amazing review! We're glad you like the exceptional noise canceling of your Sony WH1000XM4. Thanks for choosing Sony! -Sam
- Pros mentioned:Sound quality
Pretty good
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The headphones are really good at noise canceling and the sound is solid. The only issues I have with them is sometimes the headphones randomly disconnect for about 1 second. It has improved though with software updates through the app though. Comfort wise I would say it is pretty average, I do not usually like to wear them for hours on end like other headsets. That might be because i'm not used to the weight yet as I usually have lighter headphones on.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Nihil, we're happy to hear that you like the sound quality and noise canceling function of the headphones. Make sure to check for updates (via the Sony Headphones Connect app) for optimum performance. We also appreciate your feedback about its comfort. Thanks for your review and for choosing Sony. ~Ralph
Giving what’s wanted
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Your service is great since this is a gift. I do not know how to rate the product. I do know this is what my grandson asked for so it must be good.
I would recommend this to a friend- Pros mentioned:Sound quality
Amazing item
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love my headphones the quality of is amazing. They made from the high quality materials. In one word it's a sony and no more :)
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Hayk, Fantastic! Good to hear you love the amazing quality of your Sony WH1000XM4. Thank you for choosing Sony! -Sam
- Pros mentioned:Sound quality
Great if they fit
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Everything about these is great. The one issue is user dependent - which is that the ear cups might bother your ears after a while. If they do, maybe the new version is a better choice. If they don’t, lucky you. The price to quality here now is excellent.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Chris, we're glad you like our product! Thanks for choosing Sony. ~Earl
- Pros mentioned:Sound quality
SILENCE
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far, really Boss headphones. If you have any doubt about the quality of the noise cancellation technology, just drop it. It will block just about everything out. Blaring TVs, voices, engine rumbles, etc. Now, I'm just wondering if I need the Geek Squad on these. Bluetooth technology still isn't perfect and who knows if it'll crap out in two years./
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Andy,
We appreciate your review of the headphones. Make sure to install the latest software version of the headphones (via the Sony Headphones Connect app) for optimum performance. Sony takes all feedback seriously. Rest assured that this will help us improve our products. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Great price
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These top of the line Sony headphones or some of the best out there and very expensive but I got them for abt a 100 dollars lest than the original price on Black Friday and my oldest daughter love everything about them
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Daghost4, Awesome! We are so glad to hear that you are enjoying your WH-1000XM4! With intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Stylish & Great Sound
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I absolutely love these headphones. The noise cancellation is fantastic. It flawlessly drowns out the noises of the world. I would recommend these headphones to everyone! The sound quality is amazing. The bass is great for those who love a good hitting bass. All around a 10/10!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Anthony, Great! Thank you so much for choosing our WH-1000XM4 Wireless Noise Cancelling Headphones. We're glad you're enjoying all the improvements we made on these headphones. Sony’s industry-leading noise cancellation evolves to further immerse you in your music. The addition of Sony’s proprietary HD Noise Canceling Processor QN1 masterfully eliminates the noise around you. Listen all day with up to 30 hours of battery life. Quick charging gives five hours of playback with just a 10-minute charge. To get the most out of your WH-1000XM4, download the Sony | Headphones Connect App. It includes Adaptive Sound Control—which automatically adjusts noise canceling based on your activity and an equalizer—which can be customized to fine-tune your music. Using our advanced noise canceling technology, we designed these headphones so you can block out noise and experience next-level silence. Plus, you have the ability to use the convenient smart features including Quick Attention, Google Assistant/Alexa/Siri compatibility, and touch controls. Thank you for sharing your amazing review and for choosing Sony! -Jess
- Pros mentioned:Battery life, Sound quality
Great headphones with a few major drawbacks
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good headphones with lots of software but the software and the amount collected information is absolutely ridiculous. You need a lawyer to explain what you're agreeing to. Honestly I have no idea why these are so complicated. No ps4 or 5 support even though they are superior to the sets they make for the systems. Pretty much a let down other than the battery life and sound quality after finally getting them set up. If you are getting them just for your phone and dont care about signing your life away these are for you.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi DKII. while we are glad that you like the sound quality and battery life, we are sorry if you find these headphones complicated to use. This is definitely not the experience we wanted you to have with our products. We would love to help you and turn this into a better experience.
You can connect these headphones to your television so you can get the audio from your PlayStation and other gaming consoles. PlayStation headphones are best to be paired with PS4/PS5 consoles.
Should you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
BBY Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Erin
- Pros mentioned:Sound quality
Solid Buy
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really great ANC. Found them on sale and couldn't pass them up. I'm sure the newer model is slightly better, but the cost savings makes buying these the better decision. Sound is good and ANC works well. Case was nice.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DudeFromMinot, Thank you for the 5-star rating! We're glad you appreciate the industry-leading noise cancellation and carrying case of your Sony WH-1000XM4 headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam
- Pros mentioned:Sound quality
Best on the market.
|Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] the quality on these headphones is insane!! Glad i decided to me the switch from beats. my ears are glad too! Hands doej some the best headphones on the market.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Caleb, Amazing! We're very pleased to hear that you're satisfied with your purchase. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam
- Pros mentioned:Sound quality
Sony headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Product quality is the most important factor in determining whether a product is good or bad. This is really good the noise cancellation is very good.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Silla,
Wow! It's nice to know that you are satisfied with the quality and performance of our WH1000XM4 especially with the noise canceling feature of the headphone. Thank you for choosing Sony! - Marco
- Pros mentioned:Sound quality
Best head phones out
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought them and they are the best i cant go back to airpods just because the difference in sound quality is crazy truly if you are looking for headphones that will get you in your zone GET THEMMMMM
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Nezar, Awesome! We're very happy to hear you're enjoying the excellent sound quality of your new Sony WH-1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing SONY! -Sam
- Pros mentioned:Sound quality
Amazing
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really had a tough time deciding these on sale for 240 i think and the beats studio for 150. The noise cancelling is best in class on these sony xm4s. If your on the fence they are the best period. Buy them trust me.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Stolensade, Excellent choice! We are glad to hear that you are happy with your new WH-1000XM4! With intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl