Customer Ratings & Reviews
- Model:
- WH1000XM4/B
- SKU:
- 6408356
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers regard the WH-1000XM4 headphones highly for their exceptional sound quality, comfort, and impressive battery life. Many appreciate the solid bass, lightweight feel, and great fit of the headphones. However, some customers have experienced inconsistent connectivity, find the touch controls less than ideal, and feel the price could be more competitive, while others desire a higher maximum volume.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
MUST HAVE
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wonderful sound quality that you can adjust via app on smart phone. Excellent noise cancelling as well. Worth the price in quality and with the aesthetic look and feel to them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SamS,
Very nice! Thank you for reaching out to us today. We appreciate the 5-star rating and we're glad to hear that you like the sound quality, noise canceling, price point and design of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony and enjoy your headphones!
-David
Excellent
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Right on time and looks exactly like in picture with excellent features
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the fantastic review, user403455!
We are delighted to hear that your WH-1000XM4 headphones arrived right on time and that they look exactly as expected! It's incredibly rewarding to know that you are enjoying the excellent features that make these such a popular choice for premium audio and noise cancellation.
Thank you again for choosing Sony!
Best regards, Gus, Sony Social Media Team
the best headphone
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.fabulous headphone and beautifully designed with exceptional performance
I would recommend this to a friendBrand response from SonyListens
Posted .Hi George, Thanks for the 5-star rating! We're glad you are happy with your new headphones. Enjoy and thanks for choosing Sony. -Craig
- Pros mentioned:Sound quality
Bendy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love the NC on this, the only thing is that it is very sensitive to touch on the outside, so if your hair swipes or or your sleeve or anything, it will react! Very cute and stylish though. I do appreciate the pause when it hears me talking, I think that’s cool. Overall very good, but the microphone on the Xm5 is much better. Very soft and bendy, just gotta be careful with them.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi FlorCin, ! We are so glad to hear that you are happy with your purchase! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Reasonable Price High Quality Sound
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent sound and very customisable from the Sony Connect App. 5 band equalizer allows frequency response to your liking. Midrange for me needed a little boost which was easy to do. Hi Rez codec (LDAC) supported and sounds great but only available on Android phones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Soundguy1, Great! We're glad that you are enjoying the sound quality and the use of the Sony Headphones Connect app. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Ralph
- Pros mentioned:Sound quality
Best noise cancelling headphones for the gym
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best noise cancelling headphones for the gym. Tbh It has improved the quality of my workouts because I can Isolate my mind and focus only on my workout. I’m really happy with my purchase.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AzorEPozo,
Great! We're thrilled that the noise canceling function of the headphones is perfect for your workouts. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Great Noise Cancellation
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The quality is so good and the headphones are really pretty.
I would recommend this to a friendBrand response from SonyListens
Posted .Awesome, Nellie! We're glad you are impressed with the headphones. Enjoy and thanks for choosing Sony. -Craig
- Pros mentioned:Sound quality
I love all the way up
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love best earphones I have. I like how the music sound
I would recommend this to a friendBrand response from SonyListens
Posted .You made the right choice, IsaiasR! We are delighted to hear that you consider the WH-1000XM4 to be the best-sounding headphones you've ever owned and that you are relishing the exceptional sound quality they provide. Thank you for choosing Sony! -Jess
- Pros mentioned:Sound quality
Great sounding though a bit pricey
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best sound I've heard from headphones when direct wired. Haven't tried the bluetooth yet (assuming it won't be as good). Sound canceling works well. Haven't been able to get the mute effect to work when someone speaks to me (place hand on right earphone).
I would recommend this to a friendBrand response from SonyListens
Posted .Hi docspruill, we're glad you like the sound quality of our product. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. For total convenience, WH-1000XM4 headphones can be paired with two Bluetooth devices at the same time. So when a call comes in, your headphones know which device is ringing and connect to the right one automatically. You'll also be able to quickly, smoothly switch your headphones to either of the two devices at the touch of a button. Thanks for choosing Sony. ~Earl
- Pros mentioned:Sound quality
Very good product.
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These work very well, unfortunately do not work the best on my shape of ears, but that's just me. Very good sound quality, decent mic quality, and very good noise-cancelling. I like the feature that pauses audio/video when the headphones are removed, and resumes when placed back on.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi IronicCronic, Great! We are happy to hear that you are satisfied with your new WH-1000XM4 Headphones! To get the most out of your WH-1000XM3, download the Sony | Headphones Connect App. It includes Adaptive Sound Control—which automatically adjusts noise canceling based on your activity, and an equalizer—which can be customized to fine-tune your music. Using our advanced noise canceling technology, we designed these headphones so you can block out noise and experience next-level silence. Plus, you have the ability to use the convenient smart features including Quick Attention, Google Assistant/Alexa/Siri compatibility, and touch controls. Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Worth
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are quality headphones, 100% worth the money spent. The audio is clear and the noise cancellation works good, too good. Even with how much I spent I didn’t get an ounce of buyers remorse.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello GiaJ, We are thrilled to know that you like the quality of your Sony wireless headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for your purchase. Enjoy! Vincent
- Pros mentioned:Sound quality
Review
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent choice! The sound, easy to use, communicates with my apple iphone very wll
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MarcusG, That's awesome! We're really delighted to hear you love everything about your Sony WH-1000XM4 and that you are having an enjoyable listening experience with this great headphones. Glad to know you find it easy to use and you like the outstanding sound quality it delivers. Thank you for your purchase and for the 5-star rating! -Jess
Tried and tested! Five Stars!
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought these as a gift for my husband a few years ago. He uses them at the gym, travel, and while doing some household chores. After extensive use, they broke. He was so happy and impressed by the quality of these headphones that he repurchased the same product again on his own! He can't be without them and didn't even want to bother testing out another brand.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MelS,
Thanks for sharing your review and experience with the WH1000XM4. We're glad these headphones are perfect for your husband's lifestyle. It's unfortunate that the unit broke. We hope that he'll have a better experience with the replacement unit. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Great!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice case, excellent noise cancelling, good audio quality!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Kevin, Thanks for the 5-star rating! We're glad you are impressed with the noise canceling performance and sound quality of the headphones. Enjoy and thanks for choosing Sony. -Craig
- Pros mentioned:Sound quality
Best Purchase ever!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Looked all over for replacement headphones for autistic son who has a larger head. These are awesome! He loves the noise cancelling capability and we love that he just has to cover one ear to hear us when we are talking to him reducing the number of times he is pulling the headphones on and off.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi dd13, thank you so much for the 5-stars review and feedback! We are incredibly pleased to hear your son loves his new WH-1000XM4! We are also glad he's enjoying the amazing features of these headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the equalizer lets you customize sound levels to suit your music.
Thank you so much for purchasing our WH-1000XM4 and for choosing Sony!
- Romeo
- Pros mentioned:Comfort
great
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love this sony headphones so much, I got these after returning my beats studio 3 because when i took them off, it would pull on my hair and my sony headphones doesn’t pull my hair so it’s easy to take them off
I would recommend this to a friendBrand response from SonyListens
Posted .Hi erica,
You made the right choice with the Sony WH1000XM4! We're glad that you like the fit of these amazing headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
The King of Noise Cancelling
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are in a class of its own. I read a lot of hype about these and decided to finally get them. I'm glad I made the move to get them. Syncing up to two devices at once is perfect for my job. Also the Noise canceling puts you in your own little world. The Midnight blue is beautiful by the way.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Slayer1193, we're glad you like our newest industry-leading noise canceling headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. For total convenience, WH-1000XM4 headphones can be paired with two Bluetooth devices at the same time. So when a call comes in, your headphones know which device is ringing and connect to the right one automatically. You'll also be able to quickly, smoothly switch your headphones to either of the two devices at the touch of a button. Thanks for choosing Sony. ~Earl
- Pros mentioned:Comfort
Love it
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My favourite!!!!!!!!!!! got this when my xm3 broke and love it
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AhmedA,
These headphones are an excellent choice! It's wonderful to know that you appreciate the outstanding sound quality and incredible performance of this model. We're sorry to learn about what happened to your XM3 headphones. You may want to check the nearest authorized service center in your area for repair options: https://us.esupport.sony.com/support/s/service?language=en_US
Regards,
Jess
- Pros mentioned:Sound quality
wonderful she is grace and beauty
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.i’ve had them for little over a month and no complaints yet! they fit comfortably and have great sound, i like how you can change the sounds in the app too. overall 100/10
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SierraH, we're glad you are enjoying the sound quality of our product! The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! ~Earl
- Pros mentioned:Battery life
Good for music. Not much else.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.doesn't seem to have a full noise cancelling feature. Only seem to have passthrough. No mic for talk. Latency is too high for video games. OK for movies. Perfectly fine for music. Depending on what you want. That could be fine. Battery is really good.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Erik,
Thank you for your honest review and we're happy that you appreciate the sound quality and battery life of our WH1000XM4. Our XM4 has a built-in microphone for receiving and making calls. Here are some helpful links that you can check.
Location and function of parts.
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752814.html
The effect of noise canceling is not sufficient.
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752735.html
Hope this helps and thank you for choosing Sony!
Regards,
Marco