Customer Ratings & Reviews
- Model:
- WH1000XM4/B
- SKU:
- 6408356
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers regard the WH-1000XM4 headphones highly for their exceptional sound quality, comfort, and impressive battery life. Many appreciate the solid bass, lightweight feel, and great fit of the headphones. However, some customers have experienced inconsistent connectivity, find the touch controls less than ideal, and feel the price could be more competitive, while others desire a higher maximum volume.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Like it
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very happy with the product with good sound quality and optimal noise cancellation. It can get lose with time though.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Diwa, Awesome! We are so glad to hear that you are enjoying the sound quality and amazing noise canceling of your new WH-1000XM4 headphones! Thank you so much for choosing Sony! -Carl
- Pros mentioned:Sound quality
Amazing!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are beautiful headphones that work wonderfully with both my android phone and my Ipad. putting them on makes all other noise disappear. I would recommend them to anyone who is looking for a high -quality wireless headset.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Raelyna, That's awesome! We are glad that you like your Sony wireless noise canceling headphones and they work wonderfully with your devices. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony! Vincent
- Pros mentioned:Sound quality
Best Headphones worth the money
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These Sony wireless noise canceling headphones are amazing!! I recommend these 100%
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Perfect,
Great! We're thrilled that you are enjoying these amazing headphones. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Top tier headphones. It's a good deal!
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love this headphones. Great sound quality and noise canceling. Auto pause feature is also cool. Kind of pricey but it's a good deal.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RowenaN,
Fantastic! We are very happy to know that you love your WH-1000XM4 and that you are satisfied with its incredible sound quality, amazing features, and exceptional noise canceling function. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the equalizer lets you customize sound levels to suit your music.
Thank you so much for purchasing our WH-1000XM4 and for choosing Sony!
- Romeo
- Pros mentioned:Sound quality
Simply Awesome
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are awesome. Have these alongside a pair of Bose QC 35ii and the sound is much more full. Noise cancelling is on par if not slightly better than the Bose. Prefer the sound of the Sony’s and really dig the inclusion of USB-C. These are great overall.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Julian, Thank you for purchasing the Sony WH-1000XM4! We're very pleased to hear you like the excellent sound quality and noise canceling feature of the unit. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Sam
5/5 Star Headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really enjoy the soundproof audio. Even in the loudest settings, the soundproof does its job of minimizing the amount of noise I can hear. The headphones are also very comfortable. I had issues in the past where headphones would hurt my ears, so I could not wear them for a long period of time. However, these are extremely comfortable to the point where I can sleep just fine in them. They are easy to pair with devices and come with easy-to-follow instructions on how to set them up.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Victoria, Thanks for sharing your awesome experience with your Sony WH1000XM4 wireless headphones. We are glad that you really enjoy their noise canceling feature. Thank you for your purchase. Enjoy! Vincent
- Pros mentioned:Sound quality
Sony Headphones
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are perfect! I never had high end headphones before but the sound quality in these are so clear. I also like the multi tasking for answering phone calls and how it pauses the music when you take them off so you don’t miss anything.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Semmons, You've made an excellent choice! We're very pleased to hear you're enjoying the audio clarity, speak-to-chat, and automatic audio detection feature of your new headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam
- Pros mentioned:Sound quality
Well, worth the money!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Outstanding sound and value. The sound of this headset approaches that if not equals that of high-priced corded cans. If you want great sound, BUY THIS MODEL! It's better in its sound stage than its predecessor, the WH-1000XM3, which is also a great value!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Syntaxguy, We're glad to hear that you appreciate the sound quality and value of this unit. The WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for the recommendation! Jay
Sony WH1000XM4 - Still got it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They are holding their own very well after a few years since they were first introduced, and the discount I got them for makes them worth it.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Elvis,
It sounds like you're truly getting fantastic long-term value from your Sony WH-1000XM4 headphones!
We're delighted to hear they're still performing exceptionally well for you years after their introduction. It's a testament to the quality and durability we engineer into our products. And getting them at a great discount makes that long-term satisfaction even sweeter!
Thanks for choosing Sony, have a great day!
DiegoV
- Pros mentioned:Sound quality
Amazing Sound and amazing noise cancellation
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent Quality! But sometimes when multiple devices are connected it has a tough time to recognize from where the music is being queued. Noise cancelling is amazing. Lets me work in a busy work environment without any disturbance.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello MirzaAsif,
Thank you for sharing your experience with our Sony WH1000XM4. This will help us improve our future product. We are very happy that you appreciate the audio quality and noise canceling feature of our XM4. Regarding with the issue about music playback when multiple devices connected to the headphone, you may check on these troubleshooting steps to fix it.
First, make sure to update the firmware of the headphone. Updating the firmware resolves some minor issues. If you haven't updated the firmware, please update by checking on this link.
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/software/00261613
You may also find this link helpful.
Connecting the headset to 2 devices simultaneously (multipoint connection)
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002935899.html
The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location.
Hope this helps and thank you for choosing Sony.
Regards,
Marco
- Pros mentioned:Sound quality
Noise isolation at its best
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A plus headphones. Fantastic noise isolation and noise cancelling. Music quality similar to higher end headphones but the noise isolation is why you should buy them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Besthomeinstall, That's awesome! We are glad you like the quality of your Sony wireless headphones especially the noise canceling features. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony! Vincent
Sure :)
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I think if they are on sale, buy them because it feels good to get a deal.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JamesJ,
Thank you for the 5-star review! We agree that getting a great deal is the perfect bonus! We're glad you chose the Sony WH-1000XM4 headphones, which are renowned for their industry-leading Noise Cancellation, their ability to deliver exceptional sound quality thanks to the powerful HD Noise Cancelling Processor QN1, and convenient features like Speak-to-Chat, which automatically pauses your music when you start talking. Enjoy the peace and quiet of your music!
Thank you for trusting Sony.
Regards,
Dominick
- Pros mentioned:Sound quality
Great headphones, charging is a problem.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought December 18th 2022. Great headphones. I'm reallly really careful with all of my electronics. So I am bummed out that the have stpped charging. 16 months/$400, now they are garbage.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CharlesN,
Thank you for your time writing this review. While we are glad you like your WH1000XM4 headphones, we're sorry to hear that it stopped charging. Allow us to help troubleshoot the problem. Please try some solutions below:
Be sure to use the supplied USB Type-C cable.
Check that the USB Type-C cable is firmly connected to the headset and the USB AC adaptor or computer.
Make sure that the USB AC adaptor is firmly connected to the AC outlet.
Check that the computer is turned on.
Wake the computer up if the computer is in standby (sleep) or hibernation mode.
When using Windows 8.1, update using Windows Update.
Restart your computer, and check whether the situation has improved.
Reset the headset.
For reference: https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752805.html
May we contact you to help? If so, please email the below information to socialsupport@am.sony.com:
Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
We are sorry for the inconvenience and hope to speak to you to resolve this matter. - Kris
- Pros mentioned:Sound quality
Amazing
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are some of the best noise canceling headphones ive ever owed, i recommended these for those that like to drown out the noise while trying to relax.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DavidB, Awesome! We are glad to hear that you are happy with your purchase! The WH-1000XM4 is designed, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Slightly better then Bose.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really love these. Replaced my Bose QC35. I would say the Bose are a little more comfortable. But the Sony's have better ANC and more features. Both really good head phones , can't go wrong with either in my opinion. But I am really happy with these.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Dukes, we're glad you love our newest industry-leading noise canceling headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. For total convenience, WH-1000XM4 headphones can be paired with two Bluetooth devices at the same time. So when a call comes in, your headphones know which device is ringing and connect to the right one automatically. You'll also be able to quickly, smoothly switch your headphones to either of the two devices at the touch of a button. Thanks for choosing Sony. ~Earl
- Pros mentioned:Sound quality
Best headphones
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve never had noise cancelling headphones before, so I don’t have anything to compare these to, but they’re awesome. I can’t believe how much I needed the quiet while listening to music or even just doing tasks like studying!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Great, You've made an excellent choice! Good to know you're enjoying the industry-leading noise canceling feature of your Sony Headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam
- Pros mentioned:Comfort
Comfiest headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love! So comfortable and easy to use, you can wear them for hours!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Shelly, Thank you for the 5-star rating! We are so glad to hear that you are happy with your new WH1000XM4 headphones! Thank you so much for choosing Sony! -Carl
- Pros mentioned:Sound quality
Differencemaker.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Came from the AirPods Pro over to these and not looking back. Amazing quality and robust features - still finding more. The Midnight Blue color is sick. Only drawback is that your ears and head will need a break after a few hours.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello moonshineStill,
Thank you so much for the 5 Star review!
We are so happy to hear you are satisfied with the incredible quality, exceptional features, stylish color, and overall performance of our WH-1000XM4.
We greatly appreciate your feedback when wearing these headphones for a few hours. You may refer to the following link for information on why do ears hurt when putting on and wearing headphones:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/articles/00015243
The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the equalizer lets you customize sound levels to suit your music.
Thank you so much for purchasing our WH-1000XM4 & 5-stars review and for choosing Sony!
- Romeo
- Pros mentioned:Sound quality
Excellent travel headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent travel headphones. Love the pass thru features and noise cancellation quality. The blue color is subdued luxury. Would definitely recommend.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Zain, Awesome! We are so glad to hear that you are happy with your new WH-1000XM4 headphones! The WH-1000XM4 is designed, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Best cell phones on the market.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones. The noise cancellation on the headphones are great.. they sound fantastic. I love the EQ in the app. Everything about the headphones is premium. I would highly recommend these headphones to everyone... In my opinion, they are definitely worth the price.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi EJSP,
We are so glad to hear that you are enjoying your WH-1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music.
Thank you for choosing Sony and enjoy your headphones!
David