Customer Ratings & Reviews
- Model:
- WH1000XM4/B
- SKU:
- 6408356
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are enthusiastic about the phenomenal sound quality, exceptional comfort, and impressive battery life of the product. They also praise its solid bass, lightweight design, good fit, reliable connectivity, and premium aesthetic. Conversely, some users express frustration with the touch controls, perceive the product as overpriced, and wish for higher volume output.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Absolutely Floored
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fantastic headphones. Got them for getting work done with a loud neighbor. Can make phone calls in total silence with complete call clarity thanks to the built in microphones. Also great for music and noise cancellation.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JohnLong, Awesome! We're thrilled to hear that you like the sound and noise canceling feature of your new headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
- Pros mentioned:Sound quality
Amazing but made me feel sick
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ridiculously comfy. The noise-canceling is out of this world. I'd never tried ANC and these things are bonkers. The ANC actually was actually nauseating for me though, just a heads up for anyone else new to ANC out there
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jackie, Wow! We're very pleased to hear you're enjoying the comfortable fit, and industry-leading noise cancelation of your new Sony headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Sam
- Pros mentioned:Sound quality
You can become an Introvert
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound and build quality is great. Great for working from home. However, entertainment use is tricky. It’s scary how much of an introvert you can become with these on. The app needs some revamping to make it easy to use.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Barzini,
We're glad that you like the sound and build quality of the headphones. Your feedback about the app and noise canceling function is greatly appreciated.
The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location.
Thank you for sharing your review and for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Great sound
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality very good overall. When noise cancellation is on things like wind or ac can cause weird scratching noise, but otherwise noise cancellation is very good and the auto adjustments based on situation are very cool.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi kb123, Thanks for sharing your experience with the Sony WH1000XM4 Wireless headphones. The WH-1000XM4 is designed with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Craig
- Pros mentioned:Sound quality
Noise canceling Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These were perfect noise cancelling headphones. These color was different and perfect to stand out from just black.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RobinW, we're glad you like your new headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! ~Earl
- Pros mentioned:Sound quality
Sony xm4 great headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These are excellent, I would put them up against any other headphone in its class. The Bose 700 and the Sony are neck and neck, so rest assured you are in the same ball park. using the app to control functions is very easy to use
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Xisor1,
You made the right choice! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
~Ralph
- Pros mentioned:Sound quality
Better Than The Bose 700
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It lives up to the hype. Highly recommended for music buffs. I tested them against the Bose 700 and felt the Sony was better This review is from Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Midnight Blue
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Mike, Thank you for the 5-star rating! Glad to hear that the WH-1000XM4 met your expectations! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. -Carl
- Pros mentioned:Sound quality
Decent purchase..still figuring it out
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like the headphones. It sounds great and the nose cancellation is better than any other headphones in this price range. The only thing I'm struggling with is that sometimes it keeps pausing and randomly connects and disconnects automatically which is a little annoying. I'm not sure if anyone else has faced this of if just this piece is faulty.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ABUser, You've made the right choice! We're very happy to hear you appreciate the great sound quality and noise cancelation. We regret to hear you're having connectivity issues with the unit. To ensure you get the best Bluetooth connection and to prevent the headphones from losing connection, please set the headphones Bluetooth Connection Mode to “Priority on stable connection” using the Sony Headphones Connect App.
Also, make sure that the firmware version of the headphones is up to date.
Should you need any assistance in the future, we can offer assistance by visiting our Sony Support website through this link https://us.esupport.sony.com/support/s/service?language=en_US and you can chat with one of our agents who would be glad to help.
Thank you for sharing your feedback.
Sincerely.
Sam
- Pros mentioned:Sound quality
Good sound!! Really block outside noise.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice and constable, block outside noise. Good quality, nice sound. Really like it!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ElizabethR, Awesome! We are so glad to hear that you are happy with your new WH-1000XM4 headphones! Thank you so much for choosing Sony! -Carl
- Pros mentioned:Sound quality
Like it
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very happy with the product with good sound quality and optimal noise cancellation. It can get lose with time though.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Diwa, Awesome! We are so glad to hear that you are enjoying the sound quality and amazing noise canceling of your new WH-1000XM4 headphones! Thank you so much for choosing Sony! -Carl
- Pros mentioned:Sound quality
Sony Quality as Expected
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My only complaint is the voice activation shuts off the headphones momentarily. Also if you cough or clear your throat. It can be frustrating. I have utilized them for watching TV, music and Video watching. They are comfortable and do not get hot too quickly. I would purchase them again and recommend them to a friend.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Backwoodscommuter, thanks for sharing your feedback. While we are glad that you like the quality we are sorry that the voice activation shuts off the headphones. This is definitely not the experience we'd like you to have. You can turn on/off the voice guidance.
To turn the voice guidance on/off, please install the Sony | Headphones Connect app on your smartphone. Select [Notification & Voice Guide] from the Dashboard to set the notification and voice guidance to be heard from the headphones.
The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location.
Should you need further assistance, do not hesitate to drop us an email at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Erin
- Pros mentioned:Sound quality
Sony Headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good quality nice bass excellent noise cancellation
I would recommend this to a friendBrand response from SonyListens
Posted .Hi, Pleased,
Thanks for the review! It brings us great joy to hear that you are enjoying your Sony Headphones so much! Enjoy of the premium sound quality and amazing noise cancellation features! Let's not forget they can also provide up to 30-hours of music, allowing you to enjoy to your favorite tunes for all day long! If you have any recommendation for the headphones to earn a 5-stars rating, make sure to let us know, as we love to get recommendations from customer so we can continue striving for excellence!
Thank you very much for choosing Sony, have a fantastic day!
-DiegoV
- Pros mentioned:Sound quality
Blew me away
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After listening to all the headphones in-store, this one impressed me immediately. I had to take them home and I've been rocking to them ever since! And that noise-cancelling?! It was unreal!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi stayge,
Awesome! We're glad you found the best headphones that suits your needs and expectations. Nice to know you are enjoying your WH1000XM4 especially for its amazing noise canceling features. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the equalizer lets you customize sound levels to suit your music. Thank you so much for choosing Sony! - Kris
- Pros mentioned:Sound quality
Great Wireless Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love these. I have used them on 2 flights and think they are terrific. They have great sound and the noise canceling feature is great. I did plug them in to watch a movie on the plane and that was great too.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Refrigerator,
We appreciate the 5-star rating and we are glad you like the sound quality and noise canceling function of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony!
Regards,
David
- Pros mentioned:Sound quality
Great buy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent buy. Sleek, and high tech. Sony has put in a lot of work to create these headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello KcJ1,
Thanks for the nice review! We're glad that you appreciate the design and quality of our WH1000XM4. Thank you for choosing Sony! - Marco
- Pros mentioned:Sound quality
Love how good these make silence sound
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I absolutely LOOOOOOVE these headphones. They are sleek they sound amazing the noise cancelling works so so well def happy
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KaitlynH, we're glad you love the sound quality and noise canceling feature of our product! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! ~Earl
- Pros mentioned:Bass
The bass
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The bass is why i got these and not the jbl or other brand, custom volumnizer as well
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JesusP, Awesome! We are so glad to hear that you are enjoying your new WH-1000XM4 headphones! Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Right Hinge
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are AMAZING when it comes to audio and noice canceling..but my issue lies with the physical. I have bought a pair of xm4’s before and in fact this is a replacement for those but my first pairs I had dropped and the right hinge swivel had broke and the right cup was just dangling, that was my fault that it broke, but this time I was just taking the headphones off and they broke, in the same way as my last ones..so I probably won’t ever be buying Sony’s again, they cost way too much to break so easily.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi AhlayahC, Thank you for the feedback on your experience with your WH1000XM4. While we're glad you like the amazing sound quality and top-notch noise canceling, we regret to hear about the broken hinge. We take the quality of our products seriously and are sorry to hear about your issue.
For further assistance with your concern, We encourage you to reach out to our Sony customer support team, providing details about your concern. Please contact them through this link: https://us.esupport.sony.com/support/s/service?language=en_US. Hope this helps. -Sam
- Pros mentioned:Sound quality
Love them
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best headphones I have ever used. The noise cancellation is great
I would recommend this to a friendBrand response from SonyListens
Posted .Hi IsaacR, we're glad you like the noise canceling feature of our product. Thanks for choosing Sony. ~Earl
- Pros mentioned:Sound quality
Great headphones
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best headphones of their generation. The noise cancelation on these is the best of its time. The price point is even better now that there are newer versions out. Please buy this if you have a need to listen to music at its core.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JevonG, Thanks for sharing your experience with the Sony XM4 Wireless headphones. We appreciate that you'd recommend this product to others. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Craig