Customer Ratings & Reviews
- Model:
- WH1000XM4/B
- SKU:
- 6408356
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers regard the WH-1000XM4 headphones highly for their exceptional sound quality, comfort, and impressive battery life. Many appreciate the solid bass, lightweight feel, and great fit of the headphones. However, some customers have experienced inconsistent connectivity, find the touch controls less than ideal, and feel the price could be more competitive, while others desire a higher maximum volume.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Great sound quality
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Expensive but good quality. Wish they were more comfortable, can't sleep with them on
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Robin,
Thank you for your purchase and for leaving your feedback. This will help us improve our future products. Your input is highly appreciated. Thank you for choosing Sony! - Marco
- Pros mentioned:Battery life
Loose fit
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They are a little loose for moving around, but sound good and battery life is great
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Foxx, Thank you for sharing your experience. While we're glad you like the sound quality and battery performance, we're sad to hear that you have concerns with the fitting. This is not the usual case with our XM4. We recommend to try and adjust the headband of your XM4 to the desired fit but it will not hurt your head or ears. By this, the headphone will stay on your head. Enjoy and thanks for choosing Sony. -Craig
- Pros mentioned:Sound quality
The best ANC headphones in the game right now.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are amazing. It can block out sound and the microphones are great for conference calls. Also being able to link to my phone and computer at the same time makes it worth it. They are pricey but worth the $350.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi David, we're glad that your investment is worth it. Sony’s industry-leading noise cancellation evolves to further immerse you in your music. The addition of Sony’s proprietary HD Noise Canceling Processor QN1 masterfully eliminates the noise around you. Listen all day with up to 30 hours of battery life. Quick charging gives five hours of playback with just a 10-minute charge.
To get the most out of your WH-1000XM4, download the Sony | Headphones Connect App. It includes Adaptive Sound Control—which automatically adjusts noise canceling based on your activity and an equalizer—which can be customized to fine-tune your music. Using our advanced noise canceling technology, we designed these headphones so you can block out noise and experience next-level silence. Plus, you have the ability to use the convenient smart features including Quick Attention, Google Assistant/Alexa/Siri compatibility, and touch controls. Thanks for choosing Sony.
~Ralph
- Pros mentioned:Sound quality
Best headphones for their price range
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.One the best quilty headphones for the price ive had two of these already.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JonathanV, Thank you for choosing Sony! We are glad to hear that you are happy with your new WH-1000XM4 purchase! Thank you for the 5-star rating! -Carl
- Pros mentioned:Battery life
Nice
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best headphones in the market got them 2 years ago and still working and it’s best
I would recommend this to a friendBrand response from SonyListens
Posted .Hello DanielZ,
That's awesome! We're glad that you are still enjoying your favorite music comfortably with our XM4. Thank you for choosing Sony! - Marco
- Pros mentioned:Sound quality
Multi device support extremely flawed
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was really excited about receiving these but that excitement turned to frustration when I tried pairing these with another device after initial setup from my iPhone. When I tried to setup multi device use, the toggle in the app just refuses to activate. When I tried to connect to another device I paired with such as my MacBook or desktop PC, I am unable to do so without forcing the headphones into pairing mode. There are a several Reddit threads with the same issue even with the latest firmware update. There's just no seemless way for me to go from my phone to my laptop. For $350 plus tax, there’s no excuse for this and I’m hoping it’s just a select few with these defects or just a bad batch. These do sound great, and are comfortable headphones but I'm returning these if Sony doesn't address this. As of now, I can not recommended these headphones until this is fixed.
No, I would not recommend this to a friend - Pros mentioned:Sound quality
Great pair of headphones!!!
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really great pair of headphones. They are easy to connect to any device and the sound is incredible. Really like the color of these and quality is superb. Used to go with Bose but now I can’t do without these.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Pandaboy5k,
You made the right choice with the Sony WH1000XM4 headphones! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
A masterpiece
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Unbelievable in every single area, period! Best I've had for what they're intended for.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Alicia,
Thank you for the purchase and we're glad to hear that you like the headphones. We appreciate the 5-star rating and thank you for choosing Sony!
-David
- Pros mentioned:Sound quality
Independent Filmmaker!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sony is a great brand and I’m loving the sounds so far from these great looking headphones!
I would recommend this to a friendBrand response from SonyListens
Posted .Hello RodneyJ,
Thank you for the trust and we're happy that you are enjoying the sound quality of your WH1000XM4. Thank you for choosing Sony! - Marco
- Pros mentioned:Sound quality
Christmas Gift
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great noise canceling! Auto turns on and off if it detects someone is speaking.. Cool feature
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ChrisH, Thank you for the great review! Good to hear you like the great noise cancelling and speak-to-chat feature of your Sony WH1000XM4. Thanks for choosing Sony! -Sam
- Pros mentioned:Sound quality
Great !
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Quality: The product is as advertised. The sound quality is good for the price. Please be careful with the head band. Since it is plastic it tends to break on not handling properly. Ease of use: In this day and age, it is not great when switching between devices. It does not disconnect automatically when pairing with another device.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Vikram, thank you for the 4-star review. We are thrilled to hear you are satisfied with the amazing sound quality of our newest industry-leading, Noise Canceling headphones WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the equalizer lets you customize sound levels to suit your music.
For Bluetooth connection, if the headset is connected to a Bluetooth device, you may fail to connect the headset to other devices. In that case, operate the last connected Bluetooth device and disconnect the Bluetooth connection. To pair a second or subsequent device, press and hold the power button of the headset for 7 seconds or more to enter pairing mode.
If there’s anything we can do to help, please email us at socialsupport@am.sony.com with the following details so we can better assist you.
Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:
Thank you so much for choosing Sony!
Sincerely,
Romeo
Sony Social Support
Headphones
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are absolutely amazing. I love them so much, like so so much. I take them to school and the gym. They don’t fall off my head. Best thing I’ve ever purchased
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Osicat3737,
Awesome! We're glad that you are enjoying the fit of the WH1000XM4. It's also great that these headphones are perfect for your lifestyle. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Comfort
so comfortable
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.i also have the XM5 headphones and i think both of them work very well. they are super comfortable on the ears
I would recommend this to a friendBrand response from SonyListens
Posted .Hi jtlr, Thank you for purchasing the Sony XM4 and XM5! We're very happy to hear that both of them works very well and you like the comfortable fit of your Sony headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam
head phones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.AWesome head phones!! would buy again with no questions
I would recommend this to a friendBrand response from SonyListens
Posted .Hello RobertS,
Thank you for choosing Sony!
We're excited to hear that you have such a positive experience with the WH1000XM4 headphones. Your confidence in choosing them again speaks volumes about their quality and performance. Thank you for sharing your enthusiasm!
Best regards,
-Fred
- Pros mentioned:Sound quality
Best headphojes
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are the best headphones ive ever had. The noise cancelling is amazing
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ashbash72710,
You made the right choice! We're thrilled that you are enjoying the noise canceling function of the headphones. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Simply the best out there.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.One of the best, if not the best noise canceling over-the-head headphones on the market.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi IsiakaO,
Thank you for the purchase! We're glad to hear that you like the noise canceling of your new Sony headphones. We appreciate the 5-star rating and thank you for choosing Sony!
-David
- Pros mentioned:Sound quality
Love it
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones with amazing quality. Noise canceling is also a great feature
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Cjb1998,
Great! It's nice to know that you are amazed with the sound quality and noise canceling capability of our XM4. Thank you for choosing Sony! - Marco
- Pros mentioned:Battery life
Love this product
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best headphones I’ve ever gotten doesn’t feel weak or cheap 100% charge last for a week before having to charge it again and it’s hands free with calls and voice activated
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jackie, That's great! We're very happy to hear you like the amazing built quality, long-lasting battery life, hands-free calling, and voice guidance feature of your Sony WH-1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam
- Pros mentioned:Sound quality
good but not good for video calls
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Active noise canceling is very good, it reduces the background to a great extent. can't wear for more than 2 hours at a stretch as it starts hurting my ear and head, unless I take it off for a second and put it back. not a right product for people like me taking zoom / webex / teams calls all day long. Missing the following features which is expected in expensive gadgets like this one. - Can't mute my zoom call from the headphone unit - it can't cut the background noise for people on the other end of my meetings - there is little lag in voice transfer when I speak on zoom meeting - when it is connected to laptop (windows 10) and iPhone, sometimes it disconnects my zoom audio on its own while i'm talking, not sure if this is messing up speak to chat feature. - when connected to conf. call from phone and tap on play/pause button, it kicks me out of the meeting. may be this is just built for music lovers in mind. heading to return this back.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Hassan,
We're glad that you like the noise canceling function of the headphones. It's unfortunate you are already looking to return the headphones because of their comfort and call quality.
Make sure to adjust the headband for optimum fit and comfort. You may be experiencing a symptom called listener fatigue. That is where your eardrums work hard to manage the volume that flows through your ear canal. The louder the volume, the bigger the strain on your eardrums, which then causes the feeling of fatigue. Try lowering the volume or take a break from wearing them for a while. The longer you wear headphones, the more your ears may hurt. You may need to limit your headphone usage.
It is recommended to install the latest software version of the headphones (via the Sony Headphones Connect app) for optimum performance.
Sony takes all feedback seriously. Rest assured that this will help us improve our products. Hope the steps above improve your experience. Thanks for sharing your review and for choosing Sony.
~Ralph
- Pros mentioned:Sound quality
Comfortable and Great for music
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My wife loved it as she has to be in meeting calls for longer period and loves to listen to music where the product satisfies with the quality of the output it provides.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Zernebog,
Great! We're thrilled that these headphones are perfect for your wife's lifestyle. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph