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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 12643 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers are enthusiastic about the phenomenal sound quality, exceptional comfort, and impressive battery life of the product. They also praise its solid bass, lightweight design, good fit, reliable connectivity, and premium aesthetic. Conversely, some users express frustration with the touch controls, perceive the product as overpriced, and wish for higher volume output.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 352 Showing 7,021-7,040 of 12,643 reviews
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Best headphones for college

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best headphones I’ve ever had. These have helped me out throughout school.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi GersonP,
      Wow! That's nice to hear that you are enjoying your Sony WH1000MX4 and how it helped you focus on your school/studies. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Little peace and quiet

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My daughter loves them. When she wears them she’s in her on world with the noise cancellation

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Dud1, we're glad to hear that your daughter loves our industry-leading noise canceling headphones! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing SONY. ~Earl Sony_US

  • Rated 5 out of 5 stars

    AMAZING Headphones

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best headphones i have ever purchased. Expensive but if you get them on sale i would definitely pick them up

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JacobL,

      Thank you for choosing Sony!

      We're pleased to learn that you're so happy with your new WH-1000XM4 headphones! We appreciate you taking the time to share your positive experience and for your honest feedback regarding the price. It's great to hear that you feel the quality is worth the investment, especially when found on sale. We strive to create products that offer a premium listening experience, and it's rewarding to know we've succeeded for you. Enjoy your headphones!

      Best regards,
      -Fred Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great headphones

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought these as a gift for my partner. She loves them and uses them regularly to lock out the noise. I can't be more impressed with the cancelation and sound quality.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JOver, Awesome gift! Glad to hear that he is happy with the noise canceling and sound quality of the WH-1000XM4 Headphones! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. -Carl Sony_US

  • Pros mentioned:
    Bass

    Rated 5 out of 5 stars

    Great headphones

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent headphones. The soundstage is great. Slightly heavy bass sounding but pleasant sounding.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi SaurabhP, we're glad you the sound quality of our product. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing SONY! ~Earl Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Really good product

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Simple one of the best in the market sound quality

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi LuisBernache, Awesome! We are glad to hear that you are happy with the sound quality of your newly purchased WH1000XM4! Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Excellent Noise Canceling

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good music quality. Bought primarily for noise canceling use. Works very well for that. The noise canceling plus low volume of music blocks out a noisy work environment.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Megan, we're glad you like our newest industry-leading noise canceling headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. For total convenience, WH-1000XM4 headphones can be paired with two Bluetooth devices at the same time. So when a call comes in, your headphones know which device is ringing and connect to the right one automatically. You'll also be able to quickly, smoothly switch your headphones to either of the two devices at the touch of a button. Thanks for choosing Sony. ~Earl Sony_US

  • Pros mentioned:
    Weight

    Rated 5 out of 5 stars

    Best Earphones of 2021

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best earphones I’ve owned to date. Excellent ANC, two device simultaneous connection, lightweight and built right. You won’t find better earphones in this price point.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi HCNY,

      Great! We're glad that your investment is worth it. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Worth the cost.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphone work really well. The noise cancelling works perfectly. The sound is rich and full, with deep base and crisp treble notes. I enthusiastically recommend them.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Impressed

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product. Long battery life . I recommend this to everyone .

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Bigdaddybutch,
      That's awesome! Your recommendation is highly appreciated and we are glad that you like our WH1000XM4 especially its long battery life. Thank you for choosing Sony! - Marco Sony_US

  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Good purchase

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good headphones, and quality, balance sound. Would recommend to others

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Rohit,

      You made the right choice! We're thrilled that you are enjoying the sound quality of the headphones. Thank you for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    They get the job done

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great overal headphones for everyday use. Good noise cancellation.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi SammyC, we're glad you like the noise canceling feature of our product. Thanks for choosing Sony. ~Earl Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Best all around headphones

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the best all around headphones you can buy. It plays good music, good sound for movies while watching via Bluetooth to smart tv and is good on airplanes.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Junior,

      Great! We're thrilled that you found the perfect headphones for your lifestyle. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Very amazing sound and comfort.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are the very best headphones. Listening to music or talking on phone they sound amazing.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi RogerG, we're glad you are enjoying the sound quality of our product. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing SONY! ~Earl Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Worth it!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound on these is AMAZING! I'm a mom and a teacher. My headphones are my sanity, my vacation.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JojoM, We truly appreciate you taking the time to share this wonderful feedback! We're so glad to hear that the WH1000XM4 are helping you stay sane as a mom and teacher.  Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam Sony_US

  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Fire Headphone!!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought these as an Xmas gift for my bf and it was the perfect gift. Headphones are comfy around the ears and can integrate with different platforms including Amazon’s Alexa!!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Chenai,

      You made the right choice! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony.

      -Ralph Sony_US

  • Cons mentioned:
    Price

    Rated 5 out of 5 stars

    Quality headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This are probably the go to headphones if you want high end headphones but without being overpriced

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JordanB, We're happy to hear this feedback! We're very happy to hear you're enjoying the overall quality of these headphones.  Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great Stylish Headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones are amazing. The noise cancelling is great and the midnight color is beautiful.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Dominique,

      Great! We're glad that you like the noise canceling function and color of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Good purchase

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great headphones that work perfectly and are comfy with glasses. worth the money!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Amour, we're glad you are enjoying our industry-leading noise canceling headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! ~Earl Sony_US

  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Noise cancellation superb

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound is superb transferring to device to voice is kind of glitchy sometimes but it's really cool most of the time it works in the sound of the noise cancellation is awesome I can finally watch TV and not have my daughters tablet in the background playing cartoons and doesn't bother me

    I would recommend this to a friend