Customer Ratings & Reviews
- Model:
- WH1000XM4/B
- SKU:
- 6408356
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers regard the WH-1000XM4 headphones highly for their exceptional sound quality, comfort, and impressive battery life. Many appreciate the solid bass, lightweight feel, and great fit of the headphones. However, some customers have experienced inconsistent connectivity, find the touch controls less than ideal, and feel the price could be more competitive, while others desire a higher maximum volume.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Quality Headphones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.One of the best over the ear headphones I’ve ever used. Adapts to any environment you’re in, no matter how loud your surroundings are. Highly recommend these headphones!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Junior,
You made the right choice! Intelligent and intuitive, WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Abel's earphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I totally enjoy my new toy...they play awesome music and sound is excellent. I recommend them to anyone who is willing to take a chance on this bad boys!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Slimmie11
Very nice! We are glad you like the sound quality of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. We appreciate the recommendation and thanks for choosing Sony!
Regards,
David
Not the full sound immersion I had hoped for.....
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I'm 55 and was hoping to purchase headphones that would allow me to get lost in the music while staying healthy and losing weight. I was not impressed with these headphones. I have Sony headphones to work at my computer that were $100+ but for this price I was expecting to full sound immersion. I had my 19 year old test them and she agreed and added that they have little base which is important for workout music. Sorry, I really wanted to Love these headphones. Maybe the WH1000XM5 are better?
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi MommyFace, thank you for sharing your feedback about the WH-1000XM4 and for giving them a fair try—it's clear you value sound immersion and strong bass, especially for workout music. We're sorry to hear the experience didn't meet your expectations, and we appreciate your openness in exploring whether the WH-1000XM5 might be a better fit.
Here are a few points that might help clarify and address your concerns:
Sound Quality & Bass Performance
The WH-1000XM4 and WH-1000XM5 both deliver high-quality audio with Sony’s signature noise-cancelling technology. Many users find the bass on the WH-1000XM4 to be balanced and punchy for most daily listening needs.
That said, the perception of bass can be quite subjective and depends on personal taste, genre preferences, and even how the headphones are worn.
Enhancing Bass & Sound Immersion
If you’re finding the bass a little light, try adjusting the sound through the Sony Headphones Connect app. Using the built-in equalizer, you can either select the “Bass Boost” preset or tailor the sound further by increasing the “Clear Bass” slider. This adjustment often provides the enhanced low end and immersion you’re looking for without sacrificing overall sound quality.
Considering the WH-1000XM5
The WH-1000XM5 is the next-generation model and brings various refinements in noise cancellation and sound clarity, along with a slightly different sound profile. Some users report that the XM5 offers a bit more detail and spaciousness, but both models aim for a natural, immersive soundstage rather than overwhelming bass.
If ultimate bass is your priority, you might also want to explore Sony’s EXTRA BASS line, which focuses specifically on delivering heightened low frequencies.
Other Suggestions
Make sure your headphones' firmware is up-to-date and that the ear pads form a good seal—they both impact sound immersion and bass response.
Different devices and streaming quality settings can also affect perceived bass, so experimenting here may help too.
We totally understand wanting to “love” a pair of headphones, and it's important they're a good match for your music style and expectations. If you have the opportunity to try the WH-1000XM5s, we recommend doing so to see if the tweaks in their sound signature better align with what you’re looking for. And please don’t hesitate to use the app’s equalizer options—they can dramatically change your listening experience!
Your honest feedback helps us improve, so thank you again for sharing your thoughts and considering Sony.
Best regards,
Gus
Sony Social Media Team
- Pros mentioned:Sound quality
Awesome
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have a set of Bose QC35 and the Sony has much better sound quality. The controls are awesome and so far I love them. Can’t wait for my plane trip to see if they are the best!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TechBuyingFool, we're glad that you're enjoying the sound quality and controls of the headphones. Sony’s industry-leading noise cancellation evolves to further immerse you in your music. The addition of Sony’s proprietary HD Noise Canceling Processor QN1 masterfully eliminates the noise around you. Listen all day with up to 30 hours of battery life. Quick charging gives five hours of playback with just a 10-minute charge.
To get the most out of your WH-1000XM4, download the Sony | Headphones Connect App. It includes Adaptive Sound Control—which automatically adjusts noise canceling based on your activity and an equalizer—which can be customized to fine-tune your music. Using our advanced noise canceling technology, we designed these headphones so you can block out noise and experience next-level silence. Plus, you have the ability to use the convenient smart features including Quick Attention, Google Assistant/Alexa/Siri compatibility, and touch controls.
We hope you also enjoy these headphones on your plane trip. Thanks for choosing Sony.
~Ralph
- Pros mentioned:Sound quality
Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones...reduces noise...excellent sound...awesome purchase
I would recommend this to a friendBrand response from SonyListens
Posted .Hi PatriciaC, we're glad you like our industry-leading noise canceling headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! ~Earl
- Pros mentioned:Sound quality
Noise canceling head phones
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great noise canceling headphones. Work perfect for planes. Come with great travel case for protection.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi VictoriaF, Thank you for the amazing feedback! We're very happy to hear you're enjoying the excellent noise cancellation of your Sony WH1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony! -Sam
- Pros mentioned:Sound quality
Best headphones ever
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are awesome. The noise cancellation exceeded my expectations. If I have any complaint, is that they can get a bit warm if I’m wearing them for extended periods
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Helenkeller, we're glad that you like the noise canceling function has exceeded your expectations. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. To get the most out of your WH-1000XM4, download the Sony | Headphones Connect App. It includes Adaptive Sound Control—which automatically adjusts noise canceling based on your activity and an equalizer—which can be customized to fine-tune your music. Using our advanced noise canceling technology, we designed these headphones so you can block out noise and experience next-level silence. Plus, you have the ability to use the convenient smart features including Quick Attention, Google Assistant/Alexa/Siri compatibility, and touch controls.
Make sure to adjust the headband for maximum comfort. Thanks for sharing your review and for choosing Sony.
~Ralph
- Pros mentioned:Sound quality
Worth the price
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best headphones I’ve ever had, definitely worth the investment. The quality of sound combined with the customizable noise cancellation feature is priceless in the gym.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Keri,
Great! We're glad that you are happy with your investment. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Music to my ears.
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These may not be $500 Audiophile headphones but at the end of the day these do a great job for Sub $500 headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Happymonday1,
You made the right choice with the Sony WH1000XM4! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Best ones to workout
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good headphones, if you want to workout with them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LuisO!
Thanks for sharing your feedback with us! We are very glad to hear that the WH-1000XM4 headphones are a good fit for your workouts. We really appreciate you taking the time to let us know.
Thanks for choosing Sony!
Best regards,
Estefany
- Pros mentioned:Sound quality
sony headphones
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.i love mine! i wear mine at the gym and watching movies! one of the best headphones i’ve had!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Olivia,
You made the right choice! We're thrilled that these headphones are perfect for your lifestyle. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
LOVE these headphones!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are awesome! The noise-cancelling is no joke...10/10 recommend! Recommend toggling with the adaptive settings as well to get the sound how you like it.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi happyuser,
We're thrilled to hear your 5-star review of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony!
~Ralph
- Pros mentioned:Sound quality
great headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound and noice canceling is amazing will recommend.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello JordiL,
Thank you for your recommendation and we are thrilled to hear that you are satisfied with the sound quality and amazing noise canceling capability of our WH100XM4. Thank you for choosing Sony! - Marco
- Pros mentioned:Sound quality
Great headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.comfy as hell, the noise canceling is top tier combined with high sound quality this headphone id awesome
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Boobeh6, Great! We're glad that you like the sound quality, comfort, and noise canceling function. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Carl
- Pros mentioned:Sound quality
Buy them!!
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.You will not regret purchasing these headphones! Excellent active noise cancelling, microphone is decent for meetings and sound quality is rich.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SonyEnth,
You made the right choice! We're glad that you like the noise canceling function, call quality, and sound quality of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
great quality sound. Look at xm3 also
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound and features especially with the price drop. The only thing is its missing the aptx codecs from the xm3s. The earcup controls are very handy and the pause when you take off the cups are something that you never knew you liked so much unless you already had airpods.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Pickle,
We're glad that you're happy with your investment. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location.
Your feedback about the aptX codec support is greatly appreciated. Thanks for sharing your review and for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the headphones. Can hear great with good sound tamping.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello ParkerP,
Wow! That nice to hear that you are enjoying the sound quality of your WH1000XM4 plus the noise canceling feature. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! Enjoy! - Marco
- Pros mentioned:Sound quality
Love them
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love it. The sound quality is amazing! I highly recommend
I would recommend this to a friendBrand response from SonyListens
Posted .Hi GloryD, perfect! We're glad you love the sound quality of our industry-leading noise canceling headphones! Thanks for choosing Sony. ~Earl
- Pros mentioned:Sound quality
great
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.great product wortg the money and great noise cancellation
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Johnc123,
Awesome! We're glad that you are pleased with your purchase and you appreciate the quality and noise canceling feature of our WH1000XM4. Thank you for choosing Sony! - Marco
- Pros mentioned:Bass, Sound quality
Excellent Quality
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was looking for a nice pair of headphones that are noise canceling and has a nice bass to them. These headphones more than exceeded my expectations. They also pair well with two devices at the same time. This is my first time trying Sony's headphones and I'm looking forward to trying their future releases.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi electricfanatic,
You made the right choice! We're glad that you like the noise canceling, sound quality, and multipoint function of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph