Customer Ratings & Reviews
- Model:
- WH1000XM4/B
- SKU:
- 6408356
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers regard the WH-1000XM4 headphones highly for their exceptional sound quality, comfort, and impressive battery life. Many appreciate the solid bass, lightweight feel, and great fit of the headphones. However, some customers have experienced inconsistent connectivity, find the touch controls less than ideal, and feel the price could be more competitive, while others desire a higher maximum volume.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Best wireless headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best wireless headphones I have owned hands down. The sound quality is amazing. The app is kinda annoying. The connecting two devices is convenient.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Matthew,
We're glad that you like the sound quality and multipoint function of the headphones. Your feedback about the app is greatly appreciated. We hope you continue to enjoy these amazing headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Sony Headphones
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I use them to go to the gym, they are excellent for noise cancellation
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Puma19,
Great! Thanks for purchasing our Sony WH1000XM4. We're very happy that you like the noise canceling feature of your new XM4 and were able to use it in your gym sessions. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! - Marco
- Pros mentioned:Sound quality
Great in sound quality
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is my second Sony headset as I broke the XM3. It is good in sound quality but not that good in hardware, the earcup was broken after an year of use.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LakshmiA,
Thank you for the review and we're glad to hear that you like the sound quality of the headphones. We're sorry to hear what happened with the earcup of your headphones. For us to better assist you, please email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Regards,
David
- Pros mentioned:Sound quality
Sony does it again!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.One of the best noise-cancelling headphones out there! Definitely worth the buy!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JohnB, we're glad you like our product. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing SONY. ~Earl
- Pros mentioned:Sound quality
Thank you Sony !
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.First noise cancelling headphones I bought I wa amazed and I’m sure most out there will too!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Mike, We're glad that you are happy with your headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancellation1, exceptional sound quality, and smart listening that adjusts to your behaviour and your location. Thanks for choosing Sony. -Craig
Best Headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Cheaper than the air pods max and better overall. I use these at the gym and at home and have done me no wrong.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Eoms, thanks for the 5-star rating! We're honored to hear that the Sony - WH1000XM4 have been such an excellent option for you. With their industry-leading noise cancellation and magnificent sound quality, these headphones are designed to elevate your listening experience, whether you're at the gym, commuting, working, or simply unwinding with your favorite tracks! Thank you for choosing Sony and enjoy the music. Best regards, -Dominick
- Pros mentioned:Sound quality
The BEST
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are literally the best. 10 out of 10 recommend.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Kylie,
Wow! Thanks for your feedback and for your recommendation! We are truly happy that you like the performance of our Sony WH1000XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco
- Pros mentioned:Sound quality
Gary
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent quality sound. Noise canceling addition is awesome. Think the battery life could be longer.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SonyEarphones, We are happy that you like the sound quality and noise canceling feature of your Sony wireless headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for your purchase. Vincent
Still a great choice
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Second XM4 headsets in the household and still a great choice.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Greg,
Thank you for choosing Sony!
We're truly heartened to learn that your household now has a second pair of WH1000XM4 headphones and that they continue to be a great choice for you. It’s wonderful to know they’ve earned such a trusted place in your daily life. Thank you for your loyalty and for sharing your experience with us.
Best regards,
-Fred
- Pros mentioned:Sound quality
husband loves
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.got these for my husband and he loves them! high quality sound and freedom of movement - no hearing the cord bang against things. let's him work in peace and zone out.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi cami367,
You made the right choice! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony!
~Ralph
- Pros mentioned:Sound quality
good noise cancelling
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.bought 2, one for me and one for my brother. i dont use noise cancelling so im not sure but my brother loves the noise cancelling for studying.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi grace, Wow! We're very pleased to hear that you and your brother are enjoying the industry-leading noise canceling feature of the WH1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam
- Pros mentioned:Sound quality
Awesome sound
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased as a birthday gift and wow the sound is fantastic!
I would recommend this to a friendBrand response from SonyListens
Posted .Hello MomOfFive,
Great! This is definitely a good birthday gift! We're glad that you are pleased with the sound quality of our WH1000XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco
- Pros mentioned:Comfort
Five Star
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Just what I wanted. Still learning to navigate, but Comfortable fit.
I would recommend this to a friendBrand response from SonyListens
Posted .Good day, LynnL!
That's awesome! We're truly happy that you found the right headphone for you. We're delighted to hear that you like your new Sony WH1000XM4 and it's comfortable to use. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco
- Pros mentioned:Sound quality
Superior sound
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Got these to replace a broken set of M3’s. The 4’s are better. Have newer features but still have the same impeccable sound you expect with the WH1000 Sony headphones
I would recommend this to a friendBrand response from SonyListens
Posted .Hi mgamom,
We're glad that upgrading to these headphones was worth it. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony!
~Ralph
Great headphones
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones. I gifted them to my friend and she never takes them off.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you so much for your wonderful feedback on the WH-1000XM4, Nettorod! We are truly heartened to hear that you gifted them to your friend and that she loves them so much she "never takes them off."
We designed the WH-1000XM4 to be the perfect combination of industry-leading noise cancellation, exceptional sound quality, and all-day comfort, and it's rewarding to know that your friend is having such a great experience.
We appreciate you choosing Sony and for sharing this fantastic story!
Best regards,
Gus
Sony Social Media Team
- Pros mentioned:Sound quality
Recommend
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are better then apple headphones. I enjoy listening to my music while hearing it in the best quality. The sounds is beautiful. Sometimes it does make errors and sound goes weird but overall I enjoy these headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Sylvia, we're glad that you are enjoying your music with your new headphones. For sound quality issues, please follow the steps on the Help Guide and ensure the software is updated.
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/index.html
The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
- Pros mentioned:Sound quality
Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Theyre really comfy and good noice canceling and good sound
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Nando,
Perfect! It's nice to hear that you are pleased with the audio quality, comfortability and noise canceling capability of our WH1000XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco
- Pros mentioned:Sound quality
Great purchase
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very happy with the purchase. Sound quality is super, noise cancelling is fantastic.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Konnie, Amazing! We are extremely pleased you are enjoying the superb sound quality and excellent noise cancellation of your WH-1000XM4. We're also glad that you are very satisfied with your purchase. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony! -Jess
- Pros mentioned:Sound quality
Great headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased this mainly for my use on board an aircraft. So really only used it once so far. But I like the sound and the anti noise. My money well spent.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Controller,
Great! We're glad that these headphones are perfect for your lifestyle. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Best value wireless headphone.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had been a BOSE fan for over-the-ear headphones for over 10 years now, but I have to admit the SONY-WH-1000XM4 are the best pair of headphones I have ever owned!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Traveller, thank you so much for the 5-stars rating and feedback! We are pleased to hear you are happy and satisfied with the incredible sound quality of our new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the equalizer lets you customize sound levels to suit your music.
Thank you so much for purchasing our WH-1000XM4 and for choosing Sony!
- Romeo