Customer Ratings & Reviews
- Model:
- WH1000XM4/B
- SKU:
- 6408356
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers regard the WH-1000XM4 headphones highly for their exceptional sound quality, comfort, and impressive battery life. Many appreciate the solid bass, lightweight feel, and great fit of the headphones. However, some customers have experienced inconsistent connectivity, find the touch controls less than ideal, and feel the price could be more competitive, while others desire a higher maximum volume.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Great headphones for travel
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Noise canceling works very well and the sound quality is amazing.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi GG1120, Perfect! We're very happy to hear you like the amazing noise cancellation and sound quality of your Sony WH1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam
- Pros mentioned:Comfort
Improvement over the xm3s
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are a huge improvement over the xm3s. They feel a bit more comfortable and the simultaneous pairing to 2 devices is amazing. The call quality is still subpar but it seems that is an issue with song headphones and earbuds.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Hgonz, Awesome! We are so glad to hear that you are happy with your new WH-1000XM4 Headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Carl
- Pros mentioned:Comfort, Sound quality
These Really Work Well
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones work extremely well. I have used them on several extended flights to listen to music or watch movies while in the airplane. It really does reduce the airplane noise while providing a great listening experience. They are even comfortable over extended use.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ezzy11, Thank you for the amazing review! We're glad you're enjoying the comfortable fit and excellent sound quality. And good to know it works great for your travels. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam
- Pros mentioned:Sound quality
Better than boss
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Quality headphones. Definitely a lot sleeker looking than my old Bose QC35s. I’d say the sound and noise canceling is quite a bit better as well.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi zacv20,
You made the right choice! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony.
-Ralph
- Pros mentioned:Sound quality
Simply good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent Headphones yet again from Sony. Used XM3 in the past. They listened to all the customer requests and delivered a quality product.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ThisGUY, Thank you for upgrading to your new WH1000XM4! We are glad that you are enjoying your newest noise canceling headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Sam
- Pros mentioned:Sound quality
Great for music, terrible for phone calls
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality was amazing. Loved the app and equalizer. Phone calls on the other hand were very opposite. Had so many problems with people hearing me clearly. Got a lot of echoing complaints and there’s this high crackling that comes every time you speak. I tried everything and it turns out it’s some kind of feature that’s not fixed yet that’s stems back to the m3’s. This was a deal breaker for me as I would like to at least have the option to talk on the phone with them. Phone calls were not acceptable and until they fix this, will stay at 3 stars.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Joss,
We're glad that you like the sound quality and the dedicated app support (Sony Headphones Connect app) of the headphones. It's unfortunate that the call quality is not living up to your expectations. Make sure to install the latest software version of the headphones (via the Sony app) for optimum performance.
Sony takes all feedback seriously. Rest assured that this will help us improve our products.
If you hear buzzing, popping, crackling, or vibration noises from your Bluetooth headphones that sound different than the more common static or distortion sounds caused by environmental interference issues, contact our product support team:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&cpint=spt-subfooter_contactsupport
~Ralph
- Pros mentioned:Sound quality
Amazing
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I LOVE these headphones. The noise cancelling is amazing and the touch controls are so useful once you get used to them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ab638,
Awesome! We're glad that you are enjoying the noise canceling function and touch controls of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Sony WH1000XM4
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.one of the best headphones in the market up till today. the sound is beyond amazing. and the quality is great.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi vineysoundbar, Great! We're thrilled you like the amazing audio and built quality of your Sony WH1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam
- Pros mentioned:Battery life
Good purchase
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love it! It sounds great and the battery lasts a very long time
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Case, we're glad you love the sound quality and battery of our product! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing SONY! ~Earl
- Pros mentioned:Sound quality
Sony headphones
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Headphones work great, love my headphones great sound
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JanieA, nice! we're glad you love the sound quality of our product! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! ~Earl
- Pros mentioned:Sound quality
Like’em
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They sound good, I’ve had no trouble attaching them to my iPad and iPhone. And they sound very good. Ccccccc ccccccc cccccccc cccccc cccccc ccccc
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BTHBTH,
We're glad that you're enjoying the sound quality of the headphones. Intelligent and intuitive, WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Headphones Rock
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones to block out sound. Terrific sound
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TracyF, Excellent! You definitely made the right choice. We're glad you're enjoying all the improvements we made on these headphones. Sony’s industry-leading noise cancellation evolves to further immerse you in your music. The addition of Sony’s proprietary HD Noise Canceling Processor QN1 masterfully eliminates the noise around you. Listen all day with up to 30 hours of battery life. Quick charging gives five hours of playback with just a 10-minute charge. To get the most out of your WH-1000XM4, download the Sony | Headphones Connect App. It includes Adaptive Sound Control—which automatically adjusts noise canceling based on your activity and an equalizer—which can be customized to fine-tune your music. Using our advanced noise canceling technology, we designed these headphones so you can block out noise and experience next-level silence. Plus, you have the ability to use the convenient smart features including Quick Attention, Google Assistant/Alexa/Siri compatibility, and touch controls. Thanks for choosing Sony! -Jess
- Pros mentioned:Sound quality
Amazing Headphones
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I think I am not good enough to write a review for this product , Best Headphones suggested by many , will be happy if there is a gaming mode.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Manthira, Thank you for the perfect score! We took note of your feedback as this will help improve our product. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. -Carl
- Pros mentioned:Sound quality
Excellent quality and features
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome quality of sound and features. It can connect to 2 different bluetooth sources at the same time which is great!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Miguel, we're glad you like the sound quality and multipoint feature of our industry-leading noise canceling headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. For total convenience, WH-1000XM4 headphones can be paired with two Bluetooth devices at the same time. So when a call comes in, your headphones know which device is ringing and connect to the right one automatically. You'll also be able to quickly, smoothly switch your headphones to either of the two devices at the touch of a button. Thanks for choosing Sony. ~Earl
- Pros mentioned:Sound quality
Sony
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best headphones ive ever bought! The sound quality on these are immaculate!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Hcgarcia531, Awesome! We are so glad to hear that you are happy with your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
One true sound
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound quality was superb. It got the right blend of class and quality.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi GaryD, We are glad that you like the sound quality of your new Sony wireless noise canceling headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for your purchase. Enjoy! Vincent
- Pros mentioned:Sound quality
Great noise cancellation
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Much better than Beats headphones!! Purchased them as a gift, I will certainly be buying myself a pair. The noise cancellation is unparalleled!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Lauren,
You made the right choice with these Sony Headphones! Intelligent and intuitive, WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Sony Headphones
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing noise canceling and awesome sound quality. Controls are easy to use. Love these!!!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ShaquannaH, Fantastic! We're very pleased to hear you like the amazing noise cancelling feature, awesome sound quality, and ease of use of your Sony WH-1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam
- Pros mentioned:Sound quality
Fantastic
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wow, Amazing is all I can say. Best Headphones I have ever owned. If you can afford it make the purchase. was able to get early Black Friday Price.
I would recommend this to a friend - Pros mentioned:Sound quality
Sound quality excellent
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent had a hard time tonuse app to control them to pair to another device, but after that it was easy... Great set of headphones sound awesome.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Pain68, Thank you for you positive review! We are glad to hear that you are happy with the amazing sound quality of the headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony. -Carl