Customer Ratings & Reviews
- Model:
- WH1000XM4/B
- SKU:
- 6408356
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers admire the WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones for their excellent sound quality, comfort, and impressive battery life. Many appreciate the solid bass, lightweight feel, and great fit of the headphones. However, some customers have expressed concerns regarding connectivity issues, the touch controls, the price point, and the volume.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Battery life, Sound quality
Best headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality sounds amazing for the price I paid for, a lot of personalization to suit your preferences, and it can last a while on even with max volume
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Bncs,
We're so glad to hear that your Sony headphones have impressed you with amazing sound quality for the price, customizable features to suit your preferences, and lasting battery even at max volume. Thank you for awarding a fantastic 5-star rating—durability and personalized listening are definitely standout qualities of the WH1000XM4.
Thank you for choosing Sony—wishing you an outstanding day!
DiegoV.
- Pros mentioned:Sound quality, Weight
Great option for the over-ear headphones adverse
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have put off buying over ear headphones for a long time because I wear glasses and get headaches easily, so the thought of something clamping down on my head and resting on any pressure points really turned me off. But I've found myself going out and about more and my AirPods Pro were starting to show their age, so I grabbed these during a sale. I thought about getting the AirPods Max for awhile until I learned how much heavier they are compared to these. Lightweight was really crucial for me. I also preferred these "older" models compared to the XM5 because they fold into a smaller case. The sound is really fantastic and the noise canceling is much better. I still honestly can't wear them for a long period of time because I start to feel the pressure points on the top of my head and where they're pushing my glasses arms into my skull, but that's a me problem and not the headphones. I still use my AirPods sometimes, but these are better for flights and working in coffee shops or other noisy areas.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ashley,
You made the right choice upgrading to the Sony WH1000XM4! We're thrilled that you like the weight, design, sound quality, and noise canceling function of the headphones.
We also appreciate your feedback about its fit. For optimum fit and comfort, make sure that you are wearing the headphones properly and adjust the headband depending on your head shape. You may find these links helpful:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/articles/00282845
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002928786.html
Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Bass, Comfort, Sound quality
Everything you could hope for in headphones
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great fit, very comfortable. Lightweight and very well made. Sound quality is excellent. Bass is well balanced.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JimS,
Great! We're glad that you like the fit, comfort, design, and sound quality of these amazing headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Comfort, Sound quality
Highly Recommended
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I read a lot about the various wireless headphone options and decided these would work well for me. I have not been disappointed. The case is nice. Has a quality look and provides a good level of protection. The headphones look and feel high quality. Not at all blingy, more understated. The headband and ear pads are well padded and comfortable for extended listening sessions. Pairing is extremely easy. The phone app is well integrated and easy to use. The included quick start information is probably enough for most folks, but Sony has some great video's and more detailed instructions available online. There are only two physical buttons, and they feel positive and work well. The touch control using the right earpad is simple, and works well. The proximity sensor in the left ear cup pauses what you are listening to if you lift the left ear cup or take off the headphones. Holding your hand over the right ear cup mutes the level down so you can hear ambient sounds better, or have a conversation. The chat to pause feature works well, and can be turned off. If you start talking it pauses what you are listening to. The adjustment level for ambient noise works well and provides some graphic's that provide some guidance for various environments. A quick press of the power button brings a voice that tells you the battery charge status. The sound is impressive. Very impressive. I listen to a lot of high res music, I primarily use the LDAC codec and have been extremely impressed by the audio quality. Listening to high quality FLAC files you will hear nuances of the music you probably haven't heard before. LDAC really blurs the line between wired and wireless. I would recommend these to anyone that values quality audio and effective noise cancelling. Even without the superb noise cancelling these would be worthwhile for the audio performance alone. Sony got everything about these right, including the app.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Excellent, Thank you so much for your kind words. We are glad to hear that you are happy with the headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony! -Carl
- Pros mentioned:Comfort, Sound quality
Headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Quality of sound and comfort of fit are both excellent I would definitely recommend
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for your fantastic review, Sugarfoot!
We are absolutely thrilled to hear that you find both the sound quality and comfort of fit on your WH-1000XM4 headphones to be excellent. We designed this series to deliver a premium listening experience without compromising on comfort, and your feedback is a wonderful validation of that effort.
Thank you again for your strong recommendation and for choosing Sony!
Best regards, Gus, Sony Social Media Team
- Pros mentioned:Comfort, Sound quality
Headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Comfortable and great sound. I bought it as a gift to my daughter and she loves them
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the wonderful review, CarlosL!
We are so pleased to hear that your daughter loves her new headphones! It's rewarding to know that she finds them comfortable and is enjoying the great sound. We design our personal audio products to be both a pleasure to wear and a delight to listen to, so your feedback is fantastic validation of that effort.
Thank you for choosing Sony for such a special gift!
Best regards, Gus, Sony Social Media Team
- Pros mentioned:Battery life, Comfort, Sound quality
Must Have Headphones!
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best headphones you will ever buy, top of the line audio, build quality is good but I would still handle with care considering they are mostly plastic. Charges fast and definitely last 30 hours without extreme mode and equalizer turned up. The pairing and the app are very simple and straight forward. Not bulky at all, on the slim side actually. Super comfortable, easy to wear for hours with little to no ear stress.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Hunter,
You made the right choice! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Comfort, Sound quality
Great looks, sound, ANC and comfort
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent upgrade from my dead WH-H900N headphones. From the looks, to the comfort, to the ANC and of course the sound. Ended up getting another for the wife, she loves them too.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello RogerM,
What a nice upgrade! Thank you for your purchase and we are happy that you and your wife are pleased with the audio quality, awesome ANC feature, design and comfortability of your new headphone. Thanks for the 5 star rating and for choosing Sony! - Marco
- Pros mentioned:Comfort, Sound quality
Its very nice :D
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like these headphones. However they do shut off randomly but that could just be bc my phone sucks. I like the noise cancelling feature and they are incredibly comfortable. Very nice :)
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MEOWM,
We're glad to hear that you like your WH-1000XM4 headphones and find them comfortable with great noise canceling. We're sorry to hear about the random shut-offs, and we can look into that for you.
This issue is typically not caused by the connected device. A common reason for this behavior is the "Automatic Power Off" feature in the Sony Headphones Connect app, which can be configured to turn the headphones off when no music is playing. If this isn't the case, please try resetting your headphones as this can often resolve minor glitches. If the problem persists, our support team is available to provide more detailed assistance.
Thanks for choosing Sony.
Best regards,
Eliab
- Pros mentioned:Bass, Battery life, Sound quality
Best headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great pair of headphones, love the battery life! I love music and love extremely loud bass and this does well! Quality is very much its price and love the smooth velvet feel. Noise canceling is amazing. Audio does not break or glitch when far from primary device either.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MarisolL,
That's nice! We're glad that you like the audio quality, connectivity and long battery life of your new Sony - WH1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco
- Pros mentioned:Battery life, Comfort, Sound quality
Great Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The noise-canceling feature works great; it effectively drowns out ambient noise, making them perfect for travel or noisy environments. They are incredibly comfortable for long listening sessions, and the battery life is excellent, lasting days without needing a recharge.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi GlenC, Thank you for the 5-star rating! We're very pleased to hear you like the great noise cancellation, comfortable fit, and excellent battery life of your Sony XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam
- Pros mentioned:Sound quality, Weight
Best headphones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound and build quality are very good, have a pair of air pods max and compering the two the Sony M4 are far more superior. Fits nice on the head are very light, I forget I have them on sometimes.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Joseph,
Great! Thank you for sharing your feedback with our Sony WH1000XM4. We are very happy that you like the sound and oeverall quality of our XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco
- Pros mentioned:Bass, Battery life
Headphones A
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve been using these for a couple months, I switched from AirPods to these so that I could go to the gym and not have my headphone fall out. I unfortunately haven’t gone to the gym yet to try them out but I can say these are a bit more technical than I thought. Maybe it’s just me, but the app is weird and I don’t think the sound quality is as good, bass is great and to be able to change the sound quality to what your listening too is cool. They are quaint and cute! I would recommend them, sony has been around for a long time and they make quality products. I recommend these. Battery life is out of this world, I use them off and on for a week each day and everytime I come back it has battery and the Bluetooth is okay, it won’t connect right away which I dislike anddd I can’t use Siri
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DanielleM, Thank you for your detailed review of the WH-1000XM4. We're glad to hear that you appreciate the battery life and bass quality. We understand that transitioning from AirPods to the WH-1000XM4 can feel a bit technical, and we appreciate your feedback on the app and Bluetooth connectivity.
Regarding the sound quality and Bluetooth connection, we recommend ensuring that your headphones have the latest firmware update, as this can improve performance and connectivity. If you continue to experience issues, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
We hope you get a chance to try them out at the gym soon and enjoy the secure fit. We appreciate the recommendation and thanks for choosing Sony! -Sam
- Pros mentioned:Comfort, Sound quality
Solid set of headphones.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got some lower quality noise cancelling headphones for Christmas (anker) but as more and more people came in the office the noise cancelling just couldn’t deal. So I did some research and after listening to co workers bose and Sonys (previous gen). I decided on the Sonys and waited for a deal to come along. Sound quality is excellent, and they are comfortable to wear. Sound reproduction is great and they are a lot more comfortable than my previous models. Features that I thought were gimmicky during initial research are actually quite nice. The music stopping when you remove the head phones or the gesture controls on the right ear, are actually super handy and make for a good experience. There is some stuff that might be useful to creatures of habit that i don’t use ie the location based settings in the Sony app. They are great headphones use the Sony app to customize to your taste and you will be happy. The case is super well built I don’t know if I will ever actually use the old two prong airline adapter but being able to use the headphones wired without a charge is a nice feature. Early in my career I worked a lot in live sound so wireless headphones were always kind of a convenient gimmick that sacrificed quality in the name of not being tied to something with a wire. These are excellent units that I use to block out the world at the office and join conference calls with excellent tool and appliance that I also enjoy.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Rowens, We are so glad to hear that you are happy with your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tine your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Battery life, Sound quality, Weight
Expensive for its generation. Good nonetheless.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They are good everyday headphones but their price is not appropriate considering they are 2 generations behind. They are good at being convenience headphones - good battery life, weight, durable, ANC, connection chaining. They aren't the best sounding headphones in this price bracket if thats what you want
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Abhinav, thank you for taking the time to share your detailed feedback on the WH-1000XM4. We're glad to hear you've found value in their convenience features such as battery life, lightweight design, durability, ANC (Active Noise Cancellation), and connectivity options. Creating an enjoyable and reliable everyday listening experience is a key priority for us.
We understand concerns about pricing and product generation. Our aim with the WH-1000XM4 is to offer a balanced package of performance, comfort, and advanced features trusted by many users for daily use—even as newer models become available. Many customers continue to select this model for its dependable combination of noise cancelling, battery life, and portability.
We appreciate your comments about sound quality in this price bracket; feedback like yours helps us refine and advance our products to meet the varied preferences of listeners.
Thank you again for choosing Sony and for providing useful insights for the community.
Best regards,
Gus
Sony Social Media Team
- Pros mentioned:Bass, Sound quality
Awesome sound, features, and
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I could go on and on about how much I love these headphones. The sound quality was my primary motivation, but my experience has been great overall. There are other convenient features, such as the ability to swipe on the outer side of headphones covering your ears. This action can pause/play, skip, and adjust the volume. From what I’ve heard from friends, they can’t tell the difference on a phone call when I’m using them to speak. The material is very nice and doesn’t flake or tear as I’ve experienced with other brands. In addition, there is an app that allows you to connect to them and customize the audio to your liking. This includes the level of bass, treble, etc. It can even process pictures of your ears to create the “best sound” according to the shape of them. I have had them for about a year and hope they continue to last for a long while.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LyahByah, That's really cool! Thank you so much for sharing your impressive experience so far with your WH-1000XM4! It's really amazing to hear you are pleased with the excellent features and superb audio quality these headphones deliver. Glad to know you are utilizing the built-in equalizer on the Sony Headphones Connect app and you like the effortless operation and great phone call quality that are also noteworthy. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for sharing your feedback and for choosing Sony! -Jess
- Pros mentioned:Battery life, Comfort, Sound quality
So far, so good
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far, so good. I wasnt sure about purchasing the Sony product as I've bought Bose for my other audio products, but I loke these very much. Bought online so didn't have ability to compare as i would in store. Sound quality is good and i loke being able to adjust on the equalizer. The controls are easy to use, as is the app. The noise canceling is very good, but found that when i dont want it on, it sometimes automatically comes on by itself. They are Fairly comfortable and I was able to use them on a four hour flights without issue. Battery life is awesome. Overall, happy with my purchase so far.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Yarco, Thank you so much for the positive rating! We are glad to hear that you are happy with your purchase! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tine your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Battery life, Comfort, Sound quality
Comfortable with great sound quality!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far the sound quality and battery life have been great. The headset is comfortable enough to wear all day and the microphone has been working great for all my meetings as well as phone calls. I haven't had them that long so I'm still figuring things out, but being able to connect to two devices and have it pause music on my laptop to answer a phone call has been a huge help while working from home. These are an expensive pair of headphones, but you definitely get what you pay for.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi WFHEnthusiast, good to know that your investment is worth it. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony. ~Ralph
- Pros mentioned:Battery life, Comfort, Sound quality
Light and comfortable
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones have some of the best noise cancellation i have ever experienced. The outside world seems to fade away while these are on. Also they are extremely comfortable and light when worn. Battery lfe is amazing as well. Im happy with my purchase.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Rick,
That's nice to hear that you are enjoying your new Sony WH1000XM4 for its quality sound, awesome noise canceling feature, comfortable design and long battery life. You will surely enjoy listening to your favorite music without any distractions. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco
- Pros mentioned:Sound quality, WeightCons mentioned:Touch controls
Amazing sound, mediocre to poor UX in other ways
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.First, the good. The sound quality is incredible. ANC works great, audio sounds fantastic and crisp out of the box. Setup is simple (as long as you are using a single device; more on this in a moment) with either a phone or a computer. The headset is lightweight and easy to wear for hours at a time. Now the bad: The touch-sensitive buttons are bad. They regularly just didn't do anything. They're unintuitively designed and feel like a bargain-brand implementation of what is considered a high-end function. The headset mode vs headphone mode is also not great. There's no way to control side-tone in headset mode, which means that the great noise cancelling function is all but useless when using it as a headset (like meetings and phone calls). Also, not being able to turn the headset on while charging is ridiculous. I am an extremely heavy user (like 6-10 of active use per day), so charging while using is critical to me. Using the headset with multiple devices is great if those devices are computers, but terrible if one is a phone. If you get a phone call while using it on a computer, the phone call takes over (without the ability to override this that I am aware of). Then to reconnect to the computer the only way I've got it to work is to turn the headphone off and on again. When I'm in the middle of a meeting, this is not ideal. If you care about audio quality above all else, it's easy to recommend, but overall usability makes this difficult to recommend to most people, especially for the premium price.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi zebraboy6,
Thanks for sharing your review and experience with the WH1000XM4. We're glad that you like the sound quality, noise canceling function, weight, and had an easy time setting it up. Your feedback about the touch sensor, sidetone function, and turning it on while charging is greatly appreciated.
The steps on this link may help improve experience with the touch sensor:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002758108.html
In case you need further assistance, please email the below information to socialsupport@am.sony.com.
Full Name:
Best Buy Username:
Telephone Number:
Sony Headphones Model Number:
Issue:
Additional Information regarding your experience with your WH1000XM4.
Sincerely,
-Ralph
Sony Social Support