Customer Ratings & Reviews

Hi Karen,

Thank you for reaching out and sharing your concerns with us. We truly regret the issues you've encountered. While we’re delighted to hear that you appreciate the outstanding sound quality and exceptional noise cancelation of your WH-1000XM4 headphones, we are sorry to learn about the difficulties with the headband hinge and occasional connection problems with your iPhone. This is not the experience we intended for you.

To address the headband issue, please contact us at socialsupport@am.sony.com so we can assist you further. We apologize if you’ve already provided some of this information in your review or to customer service; we just want to ensure we have the most accurate details for a prompt resolution.

Could you please provide the following information?
- Name
- BestBuy Username
- Model Number
- Issue
- Telephone Number

We appreciate your understanding and patience as we work to resolve these matters. Thank you for bringing this to our attention.

Best regards,

Romeo
Sony Social Support

Hi Charlie, Great! Good to know that you like the sound quality and noise canceling function of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. To get the most out of your WH-1000XM4, download the Sony | Headphones Connect App. It includes Adaptive Sound Control—which automatically adjusts noise canceling based on your activity and an equalizer—which can be customized to fine-tune your music. Using our advanced noise canceling technology, we designed these headphones so you can block out noise and experience next-level silence. Plus, you have the ability to use the convenient smart features including Quick Attention, Google Assistant/Alexa/Siri compatibility, and touch controls. Thanks for choosing Sony. ~Ralph

Hello CKane, That's great! We are glad that you like the quality of your Sony wireless noise canceling headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony! Vincent

Hi Skylar, Awesome! We are so glad to hear that you are enjoying your WH-1000XM4 headphones! The WH-1000XM4 is designed, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl

Hi iLoveTech, Thank you for taking the time to review the WH-1000XM4 Wireless Noise Cancelling Headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancellation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. WH-1000XM4 delivers clearer voice quality to the other person on the phone. We're looking forward to your next purchase! Thank you for sharing this feedback. Jay

Hi StephenC, We're glad that you like these headphones. All feedback matters to us, and rest assured that we will take note of your feedback about Dolby Atmos' support. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin

Hi user863629, we're glad you like your new headphones! Thanks for choosing Sony. ~Earl

Hi Cliff,

Great! We're glad that upgrading to these headphones was worth it. Sony’s industry-leading noise cancellation evolves to further immerse you in your music. The addition of Sony’s proprietary HD Noise Canceling Processor QN1 masterfully eliminates the noise around you. Listen all day with up to 30 hours of battery life. Quick charging gives five hours of playback with just a 10-minute charge.
To get the most out of your WH-1000XM4, download the Sony | Headphones Connect App. It includes Adaptive Sound Control—which automatically adjusts noise canceling based on your activity and an equalizer—which can be customized to fine-tune your music. Using our advanced noise canceling technology, we designed these headphones so you can block out noise and experience next-level silence. Plus, you have the ability to use the convenient smart features including Quick Attention, Google Assistant/Alexa/Siri compatibility, and touch controls. Thanks for choosing Sony.

~Ralph

Hi Nicole,

You made the right choice! We're glad that you are enjoying these amazing headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

-Ralph

Hi JoseA,

You made the right choice with the Sony WH1000XM4! We're glad that you like the comfort and design of the headphones. With the equalizer of the Sony Headphones Connect app, you can tailor-fit the sound quality to your needs. For more information, please refer to this link:

https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752772.html

The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!

-Ralph

Hi Yazmin,

Great! We're glad that you like the fit, color, and sound quality of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony.

~Ralph

Hi Johncatman, We are glad to hear that you are happy with your new WH1000XM4 Headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Carl

Hi Ryzen,

While we're glad you like incredible audio quality and most of the features, we regret to hear you're experiencing unexpected issues with the headphones drops out audio or no sound is heard. We want to make sure that you’re taken care of and go through some troubleshooting with you to make sure your headphones are great. Make sure to update the firmware of the headset by performing a software update (via Sony Headphones Connect app)
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/downloads

Use this headset and the Bluetooth device as near to each other as possible. The situation may be improved by changing the wireless playback quality settings. Set the headset to “Priority on stable connection” mode or fixing the wireless playback mode with the “Sony | Headphones Connect” app.

You may be able to resolve some issues by resetting and initializing the headset, then pair the headset and the device again. To reset or initialize the WH-1000XM4 headphones, refer to this link: https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752743.html

If the issues still occurs, follow the additional steps from this helpful link: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/articles/00204551?cpint=spt-mdr_triage_00204483_sound

If the issue is still unresolved, you can email us at socialsupport@am.sony.com with the following details:

Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:

Sincerely,
Jess

Hi sunny431, Awesome! We're thrilled to hear that your teen daughter loves them and that they have been a hit. We appreciate your recommendation and are glad that you are satisfied with the product. Thanks for choosing Sony! -Sam

Hi Headphones, This is a great gift idea! We're very pleased to hear that your little sister loves her new Sony WH1000XM4. We're looking forward to your next purchase and thanks for choosing Sony! -Sam

Hello Tristan,
Thank you for sharing your wonderful experience with our Sony WH1000XM4. We are truly honored to hear that you are pleased and enjoying the awesome sound quality of our XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco

Hi JaidenC,

Thank you for the review and we're glad to hear that you like the noise canceling and sound quality of the headphones. We do apologize for the inconvenience. Please check this article on how to resolve your issue.

https://www.sony.com/electronics/support/articles/00015243

If you need further assistance, please email us at socialsupport@am.sony.com with the following details:

Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:

-David

Hi Ajay, Glad to hear that you are happy with your purchase! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. For total convenience, WH-1000XM4 headphones can be paired with two Bluetooth devices at the same time. So when a call comes in, your headphones know which device is ringing and connect to the right one automatically. You'll also be able to quickly, smoothly switch your headphones to either of the two devices at the touch of a button. Thanks for choosing Sony. -Carl

Hi ProudGrandma, Thank you for this amazing review! We're glad to hear you had such an awesome shopping experience and good to know your grandson loves his new Sony WH1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam