Customer Ratings & Reviews
- Model:
- WH1000XM4/B
- SKU:
- 6408356
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers regard the WH-1000XM4 headphones highly for their exceptional sound quality, comfort, and impressive battery life. Many appreciate the solid bass, lightweight feel, and great fit of the headphones. However, some customers have experienced inconsistent connectivity, find the touch controls less than ideal, and feel the price could be more competitive, while others desire a higher maximum volume.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Best headphones I've ever had.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent headphones, they are truely noise cancelling. You literally cannot hear anything when you have these on. The sound is outstanding. These are well worth the money.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for your review, AndrewP!
We are genuinely delighted to hear that you find your WH-1000XM4 headphones to be excellent!
It is very rewarding to know that you are experiencing the powerful and effective noise canceling, to the point where you "literally cannot hear anything." We put a great deal of effort into developing this industry-leading Active Noise Cancellation, and we are also glad you find the sound outstanding.
Thank you for confirming that these headphones are well worth the money and for choosing Sony!
Best regards, Gus, Sony Social Media Team
- Pros mentioned:Battery life
Perfect for work
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My wife absolutely loves these, and they're helping her concentrate at work! She charges them about once a week and they last her. She even brought them on vacation to distract herself during my driving shifts. Love love LOVE the color. In fact I accidentally ordered the black and had to return them and get the blue.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Franklin,
Thank you for choosing Sony!
It makes us really happy to hear that your wife is loving her WH1000XM4 headphones and that they’re helping her stay focused at work. We’re glad the long battery life and comfort make them a great companion both in the office and on vacation, and that the blue color was worth the swap. Thank you for sharing such a thoughtful review!
Best regards,
-Fred
Traveling champs
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These phones are light, comfy, sturdy and have great noise cancellation. Battery life is adequate and sound quality is pretty nice. The sound distorts slightly at max volume but I’m not hard of hearing yet so I would never listen at that level. These are one of my favorite traveling headphones. I wish Sony would have kept this build quality and upgraded the sound and technology instead of the subpar xm5 design. Xm6’s are not a good price to performance upgrade from these. Knocked one star only due to these being older generation without some newer perks available. If you can get these new and on sale, in the market for good traveling noise cancellers, worth it!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LesterL,
We are beyond pleased to hear that the WH-1000XM4 remains one of your favorite traveling companions! It is wonderful to know that you appreciate the sturdy, foldable design and the industry-leading noise cancellation that this generation is known for. We are glad that the comfort and overall performance have made them such a reliable choice for your trips, and we appreciate your honest feedback regarding the volume and the comparisons to our newer models.
Thank you for making Sony part of your daily listening.
Regards,
Dominick
- Pros mentioned:Battery life, Comfort, Sound quality
Best pair of headphones I've ever owned.
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best pair of headphones I've ever owned. Amazing sound. No ear fatigue. Only negative is they do get a little warm after about 30 min. Great battery life
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DaleB, That's great! We're thrilled to hear you like the amazing sound quality, comfortable fit, and excellent battery life of your new Sony WH-1000XM4. To ensure a more comfortable fit and to use the unit for longer periods, please adjust the left and right slider. This unit has super-soft, pressure-relieving earpads foamed urethane that evenly distributes pressure.
Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam
- Pros mentioned:Comfort, Sound quality
Small But NecessaryUpgrades from the Xm3
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This headphone is my favorite. It provides the best noise cancelling in the market, has superb comfort, and an app that doesn't drink. It is definitely a bass heavy sound signature to start but the app allows for in depth eq adjustments. Included, you can now use the eq with ldac so that's a huge bonus. The touch controls work great, the headphones now pause when you take them off and auto start when you put them on. The call quality is far superior to the 3s. Overall, these headphones are well worth their price. I use them 5 to 6 hours a day at the office and am more than happy. Also I wear glasses and have big ears if you're worried about that. No comfort problems at all.
I would recommend this to a friend Best headphones I've ever owned
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is my second pair for a reason. They sound amazing, have good battery life, have good noise cancellation, and work well wired or wireless. They have all the features I want, and are at a reasonable price. My first pair eventually quit powering on after several years, so something likely went wrong with the button. They still work great wired, but I got this pair to be able to go wireless again.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi IsaiahG,
We are incredibly honored that you’ve chosen the WH-1000XM4 for a second time! It is great to hear that the noise cancellation and versatile wired/wireless options continue to meet all your needs for both sound and value. Regarding your first pair, it is possible the power button or internal battery reached the end of its natural life cycle after several years of faithful service, but we are glad they can still serve as a reliable wired backup. We recommend using the Sony | Headphones Connect app with your new pair to keep the firmware updated, which helps maintain battery health and button responsiveness over the long term.
Thanks for choosing Sony.
Best regards,
Eliab
- Pros mentioned:Battery life, Sound quality
Amazing over ear headphones.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing over ear headphones. I previously had older Sony 900 something over ear. They were really good. These were a big step up. These are amazing. Sound quality is great. There is a separate Sony app to change all the settings. There is a lot to adjust if you want but work great out of the box. Noise cancelling is really good too. Can hear much when they are on. Perfect for traveling. Battery life is long too. Nothing bad to say about them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MichaelD,
That's great! Thank you for sharing your wonderful feedback! We are very happy that you are pleased with the sound quality, awesome noise canceling feature and battery life of our Sony WH1000XM4. This is a perfect traveling headphone. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Good to hear that you were able to utilized the Sony | Headphones Connect app to fine-tune the settings of the headphone to your liking. Thank you for choosing Sony! - Marco
- Pros mentioned:Comfort
My XM400.
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Behaves just as I want it to be. When I talk the music stops and then it starts again! Amazing! The comfort is so amazing - doesn’t hurt my ear even though I have been using it for over 3 hours. I am very impressed by the look - simple and elegant.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AyushP, we're glad you are enjoying your new headphones! Thanks for choosing Sony! ~Earl
- Pros mentioned:Comfort, Sound quality, Weight
Best of the best
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best headphones with ANC. Period. Comes with a case and usb type c cord. (Could be longer). Light weight and comfortable on the ears. You have download the app on the phone to fully utilise all the settings. At 279 it is really excellent.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Tyro,
We're glad to hear your 5-star review of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location.
Your feedback about the supplied cable is greatly appreciated. Thanks for choosing Sony!
~Ralph
- Pros mentioned:Comfort, Sound quality
Went wireles
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Time had come to upgrade from my trusted wired Bose noise cancelling headset to a wireless version. After some research it became clear that for the most part a decision between Bose and Sony was just about a toss-up with each having features that would apply to specific users. I went with the Sony due to some sharp pricing, longer charge life and a "killer ap" the headphones turn off when removed. In use, I am not disappointed with my decision, they are comfortable for extended use, even without noise cancellation do a great job of keeping noise out and provide an excellent listening experience. Have not yet had the opportunity to test battery life but don't see myself ever testing the upper limits of battery life.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi dealzguy,
You made the right choice with the Sony WH1000XM4! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Bass, Sound quality
Unbeatable headphones!!
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best headphones then any other company, i have now had this for almost a year and they so far are still the best in the world. I have been using them for the gym and it works just fine, all you need to do is take them off for at least 5 minutes so that it wouldnt mess up the sensors inside or too much sweating. I have used them for 2 flights and i love the noise cancelations. It allows me to listen to my music peacfully and the sound is on point, the bass is super accurate and i can hear every sound and beat. Also great for gaming, makes me feel like if im in the fields which is cool, just need to buy an aux mic to be able to chat. Overall best headphones that are unbeatable.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TooSugoiToDie, we're glad you are enjoying our industry-leading noise canceling headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. For total convenience, WH-1000XM4 headphones can be paired with two Bluetooth devices at the same time. So when a call comes in, your headphones know which device is ringing and connect to the right one automatically. You'll also be able to quickly, smoothly switch your headphones to either of the two devices at the touch of a button. Thanks for choosing Sony. ~Earl
- Pros mentioned:Battery life, Comfort, Sound quality
Awesome
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My boyfriend loves his headphones, super comfortable, great battery and great sound quality
I would recommend this to a friendBrand response from SonyListens
Posted .Hello MatthewM,
Nice! We're glad to hear that your boyfriend loves his new WH1000XM4 for having such a comfortable design, great battery life and awesome sound quality. Thank you for choosing Sony! - Marco
- Pros mentioned:Battery life, Sound quality
Amazing.
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love these headphones, however my only gripe is that they’re kinda loose if you have a smaller head. That being said the sound quality is still amazing, as well as the battery life. I use them for hours and I don’t have to worry about charging.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ChloeL, thanks for taking the time to share your experience with the Sony - WH1000XM4! We are glad to hear you are enjoying the Superior Sound Quality, and Premium noise cancellation that they offer. In regards to your feedback about the headphones feeling loose, we appreciate this and will definitely share it with our development team. Thank you for choosing Sony and enjoy the music! Regards, -Dominick
- Pros mentioned:Battery life, Sound quality
Best Noise Cancelling. Love these Headphones!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great over ear headphones! Easy to pair with my devices. The Sony App is easy to navigate and set up. I don't like that Sony advertised 360 sound. You need certain music services if you want to utilize that. So I took a star off for that. Sound is amazing! My wife thinks they are loud at 50 percent. I love how they sound though! You can play with the different equalizer settings in the app to your liking. The battery life on these are great! Love the Noise Cancelling feature. I can sit in bed watching stuff on my phone while my wife watches TV and I cannot hear what she is watching. The USB C cable is very short, which I wish Sony would make it longer. But thankfully I have other cables that are long enough. Tried these and the Apple on ear headphones. They both sound great but having an Android phone I couldn't utilize all the features the apple one has. Plus they are twice as expensive. I was able to get these at a great price!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BigMondo, thank you for your detailed review. We're glad that you like the ease of pairing, setup, and navigating the Sony Connect app, noise canceling feature, and sound quality. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
- Pros mentioned:Comfort, Sound quality, Weight
Best headphones ever
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fantastic sound and very lightweight. I use them for work and personal use and they’re comfortable enough to wear all day. Sound quality is excellent
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Sara,
Amazing! We're glad that you like the sound quality, weight, and comfort of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Comfort, Sound quality
Great buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased these as a gift for myself and find the quality of this headphone set very good. Comfortable on ears and clarity of music is very good! Perfect to listen to my own music without disturbing others.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi QueenBee, awesome! We're glad you like our product! Thanks for choosing Sony. ~Carl
- Pros mentioned:Comfort, Sound quality
Cool perfect
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Cool perfect nice no noise working good comfort good sound quality
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you so much for your awesome feedback, OlusolaD! We're thrilled to hear you're enjoying the WH-1000XM4 headphones and that you're happy with the sound quality, comfort, and noise cancellation. Your satisfaction means a lot to us—enjoy your listening experience!
Thank you for choosing Sony and for being a valued customer.
Best regards,
Gus
Sony Social Media Team
- Pros mentioned:Bass, Comfort, Sound quality
Sony is king
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.One of the best headphone on the market So Comfortable on the ears and the bass sounds amazing. The sound quality is top tier Go buy it now while it’s on sale
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Whatup,
Amazing! We're thrilled that you are enjoying the comfort and sound quality of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Comfort, Sound quality, Weight
Happy with this purchase!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very good headphones. Was deciding between the Beats and the Sonys and I’m super glad I went with the Sonys! Super comfortable, light weight, noise canceling, and great sound.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Vale, Awesome! You definitely made the right choice! We're thrilled to hear you are enjoying the excellent sound quality, and you like the great noise cancelling feature, lightweight, and overall comfort. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for the 5-star rating and for choosing Sony! -Jess
- Pros mentioned:Comfort, Sound quality
Great headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones have fantastic sound quality, great noise cancelling, and are very comfortable to wear. I think I am semi-sensitive to noise-cancelling headphones, where having active noise cancelling (ANC) on for too long causes headaches with most headphones. While not non-existent for these headphones, I have not noticed the ANC to cause very much pain at all. They are very pleasent to wear. I reccomend!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MarkP,
Very nice! We're glad to hear that you like the sound quality, noise canceling and comfortable design of the headphones. We appreciate the 5-star rating and thank you for choosing Sony!
-David