Customer Ratings & Reviews
- Model:
- WH1000XM4/B
- SKU:
- 6408356
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
to a friend
Customers are saying
Customers praise the phenomenal sound quality, comfort, and impressive battery life of the product. They also highlight its solid bass, lightweight design, and reliable connectivity, along with a premium design and good fit. Conversely, some users express frustration with the touch controls, consider the product overpriced, and wish for greater volume.
This summary was generated by AI based on customer reviews.
Sound depends on what you are using
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I first tried these wired to my pc, and was less than impressed. I wanted these to use with my boom mic in wired mode for voice calls, but still need to experiment I guess. I then tried connectimg to my galaxy s8, both wired and Bluetooth and found the sound to be OK, still using my s8 for work and music. I then paired to my s20 that I got about 2 weeks ago, and was blown away how much better it sounded than my old phone and wired to my pc. I guess it needs the advance Bluetooth codecs to really shine. They are super comfortable to wear and do an amazing job blocking noise. It is erie how much noise there is around you that you don't even notice until you put these on and take them off! I have a pair of philips fidelio l2 semi open backs that I got for $85 that sound as good, if not better. So if sound quality is your only reason for getting these, look elsewhere you can do better for cheaper. If you want good sound and features, based on pro reviews these are it!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Coffeelover, we appreciate your 4-star review of the headphones. Sony’s industry-leading noise cancellation evolves to further immerse you in your music. The addition of Sony’s proprietary HD Noise Canceling Processor QN1 masterfully eliminates the noise around you. Listen all day with up to 30 hours of battery life. Quick charging gives five hours of playback with just a 10-minute charge.
To get the most out of your WH-1000XM4, download the Sony | Headphones Connect App. It includes Adaptive Sound Control—which automatically adjusts noise canceling based on your activity and an equalizer—which can be customized to fine-tune your music. Using our advanced noise canceling technology, we designed these headphones so you can block out noise and experience next-level silence. Plus, you have the ability to use the convenient smart features including Quick Attention, Google Assistant/Alexa/Siri compatibility, and touch controls. Thanks for choosing Sony.
~Ralph
The Best
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love these. I bought as a gift for someone who is not so tech savvy and she is able to use them without an issue. I have the earlier version (WH1000XM3) myself and the noise canceling on the Sony headphones is unmatched. Great Sound Quality. Extremely comfortable as well.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi tgill783, Thanks for the 5-star rating! The XM4s are indeed a perfect gift for your love ones. We're also glad that you are impressed with the noise canceling performance of your XM3s. Enjoy and thanks for choosing Sony. -Craig
Best headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The sound and noise cancellation is fantastic. The battery last too long. I have other headphones but this one is best.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jeff!
It brings us great satisfaction to hear such positive feedback about your WH-1000XM4 headphones. We're happy to know you find the sound and noise cancellation fantastic and that the battery life is a big plus for you.
This model is designed with our powerful HD Noise Cancelling Processor to deliver a truly quiet and immersive sound experience.
We appreciate you choosing Sony!
Best regards,
Estefany
XM4 are still great noise cancelling headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So - this model - the XM4 - was debuted in 2018. I have these. My two older children have them. This is the second set I have bought for my daughter. She - literally - wore the first pair to death (24 /7 - 7 days a week.) and they fell apart after 3 years. Unless you're a teenage girl, they will probably last you even longer. These are still probably one of the best pairs of noise cancelling headphones on the market and, these days, you can often get them on sale for much cheaper than Sony's current generation leader WHXM5s. I have enjoyed my own XM4s so much that I have seen no reason to upgrade - and probably won't - until my pair finally kicks the bucket. Unless you need to have the most current shiny - these remain a great choice in HQ NC headphones.
I would recommend this to a friendAmazing!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely amazing. Sound quality is insane! The noise cancellation is also amazing. My favorite feature is definitely the pass through, being able to put your hand on the ear cup and hear others around you is so useful, especially since I am in a busy household. I love how they come with a carrying case, and fold!!! A lot of headphones now do not fold which is wild to me. Easy to transport, and store, oh and the battery life is awesome!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JudeG,
Thank you for reaching out to us today! We're always happy to hear from you. We're glad that you like the sound quality, battery life and noise canceling of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
-David
Juat wow!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ive never liked over the ear headphones because most arent comfortable. These fit so well, i was shocked at how comfortable they could be. The noise cancelling made my jaw drop. Id never been able to get headphones to fit well enough to experience it until i tried these.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi jjdavis1981, Fantastic! We are thrilled to know that you are enjoying the outstanding performance of your WH-1000XM4. Thank you for your purchase and for choosing Sony! - Romeo
Amazing Headphones! LOVE THESE!!
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.WOW! These headphones are INCREDIBLE! Noise Cancelling is amazing. The battery last forever!! They are extremely comfortable. By far my favorite purchase ever!! They are a little expensive but Sooo worth it.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Fulchdog,
Glad to hear that you are happy with the comfort, battery life and noise-cancelling of the WH-1000XM4 Headphones. If you have not already, you may download the Headphones Connect app to access our features which include the equalizer to fine-tune your listening experience.
Regards,
Carl
Amazing Audio
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great audio. I went with those instead of the one from Apple, they are lighter. 100% I recommend them. The battery life kept me a month.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Johnny,
Thank you for choosing Sony!
We're truly heartened to learn that your WH-1000XM4 headphones deliver great audio and impressive battery life, and that you chose them for their lighter design over other options. Your recommendation means a lot to us—thank you for sharing your experience.
Best regards,
-Fred
Fantastic Pair of Headphones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent bass and quality of sound, has all the essentials. The only nitpick I have would be the volume is not the highest I’ve heard, but with the noise canceling that might be negligible.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AvgAudiophile,
We're glad that you like the sound quality and noise canceling function of the headphones. We also appreciate your opinion about its volume. For optimum performance, make sure that the software version of the headphones is updated (via the Sony Headphones Connect app). You may also find these steps helpful:
-Turn up the volume of the headset and the connected device.
-Connect the Bluetooth device to the headset once again.
Hope this helps. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Game changer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The noise canceling works great and the sound is amazing Battery life is so long
I would recommend this to a friendBrand response from SonyListens
Posted .Hi VasthieP,
That is fantastic feedback! We are so pleased to hear that you are enjoying the amazing sound, the effectiveness of the noise canceling, and the exceptional battery life of your WH-1000XM4 headphones. We designed these for long listening sessions with absolute audio quality, so your review means a lot to us. Thank you for choosing Sony!
Regards,
Dominick
Buy it on sale if you can
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very pricey but the quality shows. I got mine when it was over 100 dollars off so that's probably the only time it's worth it. No complaints with any aspect of the sound quality though. Touch controls are annoying though. Still an overall much better deal than the Airpods Max, especially when these are on sale.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello BasedGod,
Thank you for the review and we're glad you like the sound quality of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
Regards,
David
Buy it
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love it! The sound quality is amazing and is very comfortable
I would recommend this to a friendBrand response from SonyListens
Posted .Hello CharlesH,
Thank you for choosing Sony!
We're elated to hear that you love your WH-1000XM4 headphones and appreciate the sound quality and comfort. It’s rewarding to know they’re enhancing your listening experience, and we truly value you sharing your positive feedback with us.
Best regards,
-Fred
Worth it!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound Quality and Noise Cancelling in these are absolutely excellent. Best noise cancelling headphones you can buy. Much lighter than the Airpods Max and more comfortable for long durations.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi chaitthegreat,
You made the right choice with the Sony WH1000XM4! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Amazing wireless headphones!!!!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These noise cancelling headphones are actually amazing. I was actually going to purchase a pairs o Bose at first but, after reading reviews on Sony's I decided to go with these. I am so happy that I chose these Sony headphones. Very light weight, easy to set up, sound quality is amazing and the pitch that plays in your ear is amazing. I highly recommend these headphones to anyone that is looking for the best bang for your money. Absolutely worth it!! Thanks.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MarcusM, we're glad you are enjoying your new headphones! Intelligent and intuitive, the WH1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for your recommendation and for choosing Sony! ~Earl
Headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Comfortable and great sound. I bought it as a gift to my daughter and she loves them
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the wonderful review, CarlosL!
We are so pleased to hear that your daughter loves her new headphones! It's rewarding to know that she finds them comfortable and is enjoying the great sound. We design our personal audio products to be both a pleasure to wear and a delight to listen to, so your feedback is fantastic validation of that effort.
Thank you for choosing Sony for such a special gift!
Best regards, Gus, Sony Social Media Team
Sony > Beats
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.better sound quality than Beats. had been using Beats solo and studio prior to this but converted to using Sony now. this product has superb battery-life and better design for wearing all day. Sony > Beats seriously!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi boomboomroom,
You made the right choice with these Sony WH1000XM4 headphones! Intelligent and intuitive, WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Thank you for choosing Sony!
-Ralph
Headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very good headphones and incredible battery life. great find
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the fantastic review, HenryB!
We are so pleased to hear that you find your WH-1000XM4 headphones to be "Very good" and that you are enjoying the "incredible battery life!"
We designed the XM4s to deliver exceptional sound quality and industry-leading noise cancellation coupled with long-lasting power, making them a truly great find for your daily listening needs.
Thank you again for choosing Sony!
Best regards, Gus, Sony Social Media Team
Headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Quality of sound and comfort of fit are both excellent I would definitely recommend
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for your fantastic review, Sugarfoot!
We are absolutely thrilled to hear that you find both the sound quality and comfort of fit on your WH-1000XM4 headphones to be excellent. We designed this series to deliver a premium listening experience without compromising on comfort, and your feedback is a wonderful validation of that effort.
Thank you again for your strong recommendation and for choosing Sony!
Best regards, Gus, Sony Social Media Team
No more headaches!
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Only took off one star bc of the price point. However, if you are able to splurge these are greaaat headphones. While they are not 100% noise cancelling like the AirPods are, they do a pretty good job and are much more comfortable. The sound is entirely better and they do a great job of managing decibels and sound quality. I used to get headaches after wearing earbuds for a while and this has completely resolved it:)
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DebbieB, thanks for choosing and purchasing our product. We appreciate your feedback regarding the price point of this WH1000XM4. We understand that the price point can be a significant factor in your overall rating. The WH1000XM4 headphones are designed to offer premium sound quality, advanced noise cancellation, and a comfortable fit, which contribute to their higher price. We appreciate your understanding and hope you continue to enjoy the features and performance of your headphones. Thanks for choosing Sony. ~Earl
Perfect
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Seriously the best wireless headset. It’s lightweight, comfortable, and the sound is absolutely the best. We have compared to other headsets such as Arctic series and Razer, and these beat those out by far.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi latishaw24,
You made the right choice with the Sony WH1000XM4 headphones! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph