Customer Ratings & Reviews
- Model:
- WH1000XM4/B
- SKU:
- 6408356
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers consistently note the exceptional noise cancellation and comfort of the WH1000XM4 headphones. They appreciate the long battery life, build quality, and affordable price. However, some users have experienced connectivity issues, microphone complaints, and challenges with the touch controls and app.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Sony
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love these headphones so much. I’ve been on the hunt for a good pair of headphones and these ones are the best. and the noise canceling is just perfect. Only problem I would say I have with it is the battery life. It’s DECENT. But again, these are my first pair of actual headphones ever so I’m not sure how others are in the market when it comes to battery life
I would recommend this to a friendBrand response from SonyListens
Posted .Hi StacyN, Thank you for the 5-star rating! We're thrilled to hear that you love the noise-canceling feature and overall performance. Regarding your concern about the battery life, it's important to note that the usage time can vary depending on the settings and how the headphones are used. For instance, turning off features like DSEE HX Auto or the Equalizer setting in the Sony | Headphones Connect app can help conserve battery life. For more details, please refer to this link: https://www.sony.com/electronics/support/articles/00265295
Thanks for choosing Sony! -Sam
- Pros mentioned:Comfort, Sound quality
They’re awesome :)
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Usually headphones like these give me a headache because they squeeze my head but these are really comfy. The noise canceling is really helpful especially when I’m overwhelmed or trying to do work at school. I enjoy these a lot and I’m glad I got them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Xogi,
Awesome! We're glad that your new headphones perfectly suits your needs and expectations. Nice to hear your enjoyable experience with the comfortable fit and noise canceling features of the unit. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Kris
- Pros mentioned:Battery life, Sound quality, Weight
Love it
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love it amazing Light weight Good Battery life easy to wear sound feels amazing
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ZafarBhuttoUSA, Thank you for this amazing review! We're pleased you love the lightweight design, long-lasting battery life, comfortable fit, and amazing sound quality of your new headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam
- Pros mentioned:Comfort, Sound quality
Great headphones
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's been a year having them, and they are intact. You feel their comfort when you compare them with others. These headphones are excellent, except for calling or video meetings, sometimes people complain that the voice is low, and hear the surroundings more than myself talking.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Philemon, we're glad you are enjoying our headphones. We understand your feedback regarding the call quality of your Sony unit. Please follow this link for more details:
https://www.sony.com/electronics/support/articles/00250089?utm_source
If you require any additional support with regard to this product, please email us at [email protected] with the following details: Name: Username: Model Number: Issue: Telephone Number:
Thanks for choosing Sony! ~Earl
- Pros mentioned:Battery life, Sound quality
Worth it!
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great noise cancelling! I use them for the gym and they are great to get into the music and store really easily which is great to travel with. Not to mention stylish. I’ve only charged them like 2 or 3 times in the 8 months I’ve had them so a charge lasts pretty long
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Lala,
Amazing! We're thrilled that you are enjoying the noise canceling function, sound quality, portability, and design of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Top tier
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best headphones to use when I'm overstimulated. Gives the right sound proof when working out in the gym. High quality with a bunch of personal features. Sony headphones forever
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Julea, we are thrilled to learn that your WH-1000XM4 headphones have become your ideal companion, enriching your gym workouts!
It's fantastic that our industry-leading noise canceling and the ability to customize your sound with the Sound Connect app's equalizer are making such a positive difference in your daily life. We designed these features to give you precise control over your listening environment and it sounds like they're doing just that.
Thank you for your loyalty to Sony headphones!
Best regards,
Estefany
- Pros mentioned:Battery life, Sound quality
SONY - Always an audio fan
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Oh man i waited since its release and finally got one. These sound amazing, i use it for personal and office purpose for meetings. The ANC is works well. For me with ANC its 20-22 hours of playtime !
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TechieFan, Awesome! We are glad to hear that you are happy with the sound quality of your new WH-1000XM4! With intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality, Weight
Highly Recommend.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are sleek and smooth to the touch, they are also on the heavier side, so they stay in place better. Sound is phenomenal! Noise-Cancelling feature works really well, kicking in automatically when you or someone around you starts to speak to you!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CharlyH,
Thank you for the 5-star rating! We're glad to hear that you like the sound quality, noise canceling and design of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
-David
- Pros mentioned:Comfort, Sound quality
Crazy good!!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.OMG! I am blown away. I was expecting top notch performance but this surpassed my expectations. I would suggest not going for XM5’s as these headphones are cheaper and give the same quality as the newer ones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Craig,
That's awesome! This brings us joy hearing that our WH1000XM4 exceeded the expectations of our customer. We're glad that you are very much pleased with the overall quality and performance of our XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco
- Pros mentioned:Sound quality
Great headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are great. The sound and noise canceling make for a great listening experience. I recommend this product to anyone who wants a great product.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you so much for your positive feedback, RogerA! We're delighted to hear that you're enjoying the exceptional sound quality and industry-leading noise canceling of the WH-1000XM4. We've designed these headphones to deliver an immersive listening experience, whether you're at home, commuting, or traveling. Your recommendation means a lot to us, and we're glad to know the product is living up to your expectations.
Thanks again for sharing your experience and for choosing Sony!
Best regards,
Gus
Sony Social Media Team
- Pros mentioned:Comfort, Sound quality
best headphones! GET THEM
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.best purchase ever!!! this headphones are THE comfiest and have amazing and I repeat amazing sound quality and noise cancellation!! these headphones are gonna last me a lifetime and again I couldn’t be happier with this purchase.
I would recommend this to a friendBrand response from SonyListens
Posted .You made the right choice, KaGS! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. Craig
- Pros mentioned:Comfort, Sound quality
Top this
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I brought this knowing the new ones were coming out foldable in case noice cancel great audio. more comfortable than u think. Worth the price I use in loud factory and they work great as heating protection speak to chat comes in handy when u wanna talk to someone
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Danrose52, Thank you for purchasing the Sony WH-1000XM4 headphones! We're thrilled you like the excellent noise canceling, comfortable fit, powerful sound, and speak-to-chat feature of your new headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam
- Pros mentioned:Sound quality
Awesome for those with sensory issues
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.One of the best headphones ever! I have sensory issues so these headphones do an AMAZING job of blocking out sound. When i need pure silence, I pair these bad boys with some 'loop' earplugs. Sound is stunning, listening to music has never been more enjoyable. My ears do get sore after using them after a while, but otherwise these headphones have been relatively sensory friendly! My spouse loved mine so much, they got their own haha!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Quynh, Thanks for the 5-star rating! We're glad you like your new headphones. Enjoy and thanks for choosing Sony. -Craig
- Pros mentioned:Sound quality
Pleasantly Pleased
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've owned the previous version for two years now. These have exceeded my expectations. The sound is clearer while adding a wider soundscape. The noise cancelling have been improved. Ambient sound inclusion feature sounds clearer due to a reduction in static noise polluting the sound. My favorite feature however, is the multipoint device switching. I use these at work so being able to go easily from one phone to the other is a godsend. The only con for me is that I don't own two of them.
I would recommend this to a friendBrand response from SonyListens
Posted .That's awesome, DmelleC! We're glad that you are impressed with the headphones. Enjoy and thanks for choosing Sony. -Craig
- Pros mentioned:Sound quality
Best purchase at best buy
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I think i saved my money well for these headphones, having waited for over a year, saving my money for the longest for these headphones, i can prowdly say that these headphones do NOT dissapoint. Down to the sound quality, to the noise cancellation, and even the touchpad to switch music, pause music, answer and end phone calls. These have become my favorite headphones to this day, one of the things that caught me off gaurd is the 360 audio, having listened to many different generes of music, listening to my favorite songs and music artist and realizing how much it really effects the music was outstanding. 100 out of 10 purchase would definitely get it again if these ones ever broke.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello BestbuyatBesybuy,
Wow! Congratulations and you now have your own WH1000XM4. Surely, worth every penny. We are thrilled as well hearing your awesome review and feedback about our XM4. We're glad that you are pleased with the sound quality, noise canceling capability and even with the touch sensor feature. Thanks for your trust and for choosing Sony! Enjoy! - Marco
Amazing
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are exactly what I needed! They have great sound and the ANC works great at my job where there is some consistent production noises. I have been using them for a week now and am not disappointed at all. They comfortably fit over my ears without looking too bulky. I only wish I had noticed that the black color had rose gold metal accents instead of bronze.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KAITLYNT,
That's excellent feedback! We're thrilled the WH-1000XM4 headphones are the perfect tool for your job, delivering both great sound and effective Noise Cancelling to deal with production noise. We're also glad they offer a comfortable and non-bulky fit. We appreciate your specific note on the accent color and will certainly keep that in mind as we continue to refine our product aesthetics!
Thanks for choosing Sony.
Best regards,
Eliab
- Pros mentioned:Comfort, Sound quality
Marvelous Marvelous
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best headphones in the game; noise cancellation is great. They’re are so comfortable; my ears I appreciated it!!!! 10/10!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SandraV, We're glad that you are enjoying your new headphones. We appreciate your feedback and thank you for choosing Sony. Erin
- Pros mentioned:Comfort, Sound quality
Wish I purchased sooner!!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are the best pair of headphones I’ve ever owned! I own the 700 series from Bose and the Sony’s outclass the 700 series in sound,noise canceling,ease of use! They are incredibly comfortable and the sound is quite unbelievable albeit on the bassier side but I like it that way. Don’t be like me and wait to buy these!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Matty94,
Great! We're glad that you found the best headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony.
~Ralph
Great gift!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My wife got these for me on my 55th bday. I’ve never owned a good set of headphones and I love these! The noise canceling feature is great. I’m able to tune out the noise behind me as I’m bowling!
I would recommend this to a friend- Pros mentioned:Battery life, Sound quality
Worth the Money.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ordered this for a long flight for vacation. I'm super satisfied with it because I need up sitting near a crying child. Totally worth it. I use it every day, from my train ride to work to the gym. One thing that I'll say is that when working out, it can get a bit sweaty.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Kory, You've made an excellent choice! We're thrilled to hear you're enjoying your Sony WH-1000XM4 headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam
