Customer Ratings & Reviews
- Model:
- WH1000XM4/B
- SKU:
- 6408356
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers regard the WH-1000XM4 headphones highly for their exceptional sound quality, comfort, and impressive battery life. Many appreciate the solid bass, lightweight feel, and great fit of the headphones. However, some customers have experienced inconsistent connectivity, find the touch controls less than ideal, and feel the price could be more competitive, while others desire a higher maximum volume.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Great on the airplane
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought these for long distance flights and they did not disappoint. Great noise cancellation to block out engine hum and surrounding people. Was helpful for reducing the sound of a crying baby. Also produced good sound quality for airline movies. I still like to use the cable to be able to connect without WiFi and it worked great!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MRoath,
We're so happy to hear your WH-1000XM4 headphones were a hit on your long flights! It's fantastic that our noise cancellation effectively blocked out the external noises – that's exactly what we designed them for. We're also thrilled you enjoyed the great sound quality for your in-flight movies and found the wired connection convenient.
Thanks for choosing Sony and sharing your positive experience. We hope your headphones continue to make all your travels more enjoyable!
-DiegoV
- Pros mentioned:Comfort, Sound quality
Best over ear headphones I’ve tried
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely my fave over ear headphones. It’s so comfortable to use for long periods of time. The sound quality is amazing. The controls are 50/50, the volume is controlled my sliding your finger up or down and waiting to see if you did it correctly, which I don’t like. But there are actual buttons to turn it on or off as well as to toggle between ambient sound off and on or noise cancellation on. It also connects to 2 devices at the same time allowing you to switch between devices without reconnecting Bluetooth each time. One thing I found annoying is if you accidentally brush your arm or whatever against the volume side earmuff, you’ll trigger its action by lowering or raising its volume. Also the noise cancellation is just ok, it could be better but it’s still really good.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Rinaz808, we're glad you like the comfort and the sound quality of our product. We're sorry to hear that you have an issue with the touch sensor of your SONY unit. You may find this link helpful in your issue:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/articles/00204192
The WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. For total convenience, WH-1000XM4 headphones can be paired with two Bluetooth devices at the same time. So when a call comes in, your headphones know which device is ringing and connect to the right one automatically. You'll also be able to quickly, smoothly switch your headphones to either of the two devices at the touch of a button. Thanks for choosing Sony. ~Earl
- Pros mentioned:Sound quality
Bought for gym use. Good quality.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought for gym use. Great for blocking out noise during cardio, however will slip off head if doing weight training laying down.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BG312,
We are glad to hear the WH-1000XM4 is performing well for your cardio sessions. To improve the fit during weight training, we recommend adjusting the headband so it sits slightly further forward on your head to create a more secure anchor point when leaning back. Please keep in mind that these headphones are not officially IP-rated for water or sweat resistance, so we suggest wiping the ear pads down after your workout to maintain the material and internal sensors.
Thanks for choosing Sony.
Best regards, Eliab
- Pros mentioned:Comfort, Sound quality
Love them, but they are too big for my head
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really really love the sound of these, the features, the noise cancelling, everything. The only issue is my head might be a little too small because the end up being held up by my ears and that grts uncomfy. Trying to see if I can make them work or if I need to take them back and try to find some that adjust a bit smaller to my head. Ive had to put a sock underneath the headband part so it doesnt hurt my ears, they are super comfortable when they sit right though!
I would recommend this to a friendBrand response from SonyListens
Posted .Hello BadDecisions,
Thank you for sharing your feedback and we are truly happy to hear that you are satisfied with the sound quality, noise canceling capability and other features of our WH1000XM4. Thank you for choosing Sony! - Marco
- Pros mentioned:Battery life, Comfort, Sound quality
Awesome headphones!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They work great! Comfortable, music sounds great, battery lasts long time, noise cancelling feature is good.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi mariana, Awesome! We're glad to hear that you're enjoying these amazing headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Craig
- Pros mentioned:Battery life, Comfort
Perfect for a college student
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really love these headphones they are perfect for me! I am a college student and I needed something for comfortable for long hour studying and using them in the library. They’re perfect for what I need their is not a lot of sound bleed, they sit comfortably, and the battery life is amazing!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Daddydam, Awesome! We are so glad to hear that you are happy with your new WH1000XM4! Thank you for choosing Sony! -Carl
- Pros mentioned:Comfort, Sound quality
Sony Supreme Sound
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Outstanding sound and noise canceling. Very comfortable over ears and adjustable headband. Easily connects to TV and/or stereo. Definitely worth the money and highly recommend.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BeachBetty, Thanks for the positive feedback. We're glad you are impressed with the sound quality and yes, they are indeed comfortable to wear. Enjoy and thanks for choosing Sony. -Craig
- Pros mentioned:Sound quality
pretty good a little slippy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought these headphones for myself because my beats headphone cups were shedding everywhere. I find the sound quality is a huge upgrade but the headphones while comfortable can be a bit slippy if you wear them while laying down.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi OlyF,
We are happy to hear you are enjoying the significant sound quality upgrade and finding your WH-1000XM4 comfortable! The "slippy" feeling you mention when lying down can sometimes be minimized by slightly adjusting the headband to ensure the earcups have a secure, but not tight, seal around your ears.
Thanks for choosing Sony. Best regards, Eliab
- Pros mentioned:Comfort, Sound quality
Best daily drivers
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sony Headphones don’t disappoint thus far. I have never had more comfortable daily headphones. For those of us who aren’t audiophiles… well we won’t notice a difference between these the Bose, Beats, or even Skull Candy headphones. However, when you’re working remote and have these for over 8hrs a day these are the best for comfort and have good sound quality and noise cancelling.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Arkhamknighthell, Awesome! We are so glad to hear that you are happy with your new WH-1000XM4 headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Marlon
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fantastic pair of headphones sound quality wise. The frequency response signature is preferable to the Sony XM 5 headphones in my view. I must admit I worked them till they fell apart at the hinges. I am tempted to replace them with a new pair at the heavily discounted price but also own a pair of Sennheiser Momentum 3 and 4’s and have no way to justify the purchase to my better half. Still I can highly recommend them to give you multiple hours of enjoyment.
I would recommend this to a friend - Pros mentioned:Battery life, Sound quality
Best wireless noise canceling headphones out there
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best wireless, noise cancelling headphones out there! I have the new Bose noise canceling headphones and the new AirPod Pros as well. I would rank these Sony headphones slightly above the Bose and the Apple AirPod Pros last. The Sony’s switch back and forth between your devices flawlessly and no other headset does that effectively. Sound wise, they’re just as good as the other 2 and have the best bass. You can’t go wrong with these!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KharyG, That's Great! You made the right choice! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. We're looking forward to your next purchase! Thank you for choosing Sony! Jay
- Pros mentioned:Battery life, Sound quality
Life changing for traveling
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome sound quality. Tried the Bose quietcomfort initially and returned them for these instead. I used them on a trans Atlantic flight and it was incredible, couldn't hear the airplane at all. Battery seriously lasts FOREVER and the foldability is very convenient.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MACADELIC, we're glad you like the sound quality, noise canceling feature and battery of our product. Thanks for choosing Sony! ~Earl
These headphones rock!
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.First time spending a moderate amount of money on some good audio quality headphones. The connectivity is great and easily interchangeable with all your devices witch was a huge plus for me to be able to switch between my PC and phone. It will automatically switch for you if hooked up properly. I was really curious about where noise cancelling headphone tech was and this was a great example. Almost all ambient noise is blocked out from these especially if the ambient noise is from a distance. The closer it is the more easily it will still be picked up which is great if someone is trying to talk near you, you will still hear them unless the volume is completely blasted. Having kids these help out great for when they are watching tv or playing and having fun and instead of being frustrated i can still enjoy my content. I do not have a lot of other headphones to compare these to but the sound quality far exceeds any headphones I had prior even earbuds. They have extremely punchy and strong sound. You can get them to your desired genre preference using the app it comes with, Amazing high quality headphones at a reasonable price.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CalebS,
Awesome! We're glad to hear that you like the noise canceling, quality and price point of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
-David
- Pros mentioned:Comfort, Sound quality
The best choice for over-the-ear Noise-Cancelling
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I absolutely love these headphones, the reason I went with this brand and model is a recommendation from my son, as he has a pair. He was not wrong, they are comfortable to wear, play sounds precisely, and the noise cancelling is absolutely perfect! When I use noise-cancelling its like I've been transported to a quiet zone made just for me.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi welldone,
You definitely made the right choice! We're thrilled to hear how much you love the amazing sound quality, comfortable fit, and noise canceling features of your new headphones. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! - Kris
- Pros mentioned:Sound qualityCons mentioned:Volume
Very good over all
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If you’re an audio file, you’re not going to be blown away by these wireless headphones. But for general listening they’re pretty good. I pair them with my TV for video games and I use them with my phone to play music. The audio quality is very good. My only complaint in that realm is that the volume doesn’t get quite loud enough for my taste. I had the old version and they got very hot. These have the same issue. If you’re going to wear them for video games after an hour or so they get pretty sweaty. There seriously lacking in the looks department but that’s not a dealbreaker
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Anthony, good to know that you're enjoying the sound quality of the headphones. Make sure to update the software version via the Sony Headphones Connect app for optimum performance. We appreciate your feedback about its comfort. Rest assured that this will help us improve the quality and performance of our products. Thanks for sharing your review. ~Ralph
- Pros mentioned:Sound quality
MX4 review
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product overall, noise canceling is on point, and perfect for use at the gym, studying, quiet time, jamming music, and even having on while trying to listen to outside noise using ambient mode. The color was even better in person, and the packaging was great. Can't wait to see the XM6
I would recommend this to a friendBrand response from SonyListens
Posted .Hello OscarM,
Thank you for choosing Sony!
It's a true pleasure to hear that you're enjoying your WH-1000XM4 headphones! We're happy to know that the noise canceling is on point for you, making them perfect for the gym, studying, or just enjoying some quiet time. It's also great to hear that you're making use of the ambient mode and that you like the color and packaging. Thanks for sharing your experience—and we’re just as excited as you are for what’s next with the WH1000XM6.
Best regards,
-Fred
- Pros mentioned:Comfort, Sound quality
Excellent premium headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound overall - really clear and sounds awesome on both calls and music/movies. Effective noise canceling on plane/in airport, in car/bus, etc. Super comfy to wear, no sore spots or extra sweat even after hours. Love these headphones and thus far totally worth the price!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SamuelB, we're glad you are enjoying the sound quality, comfort and noise canceling feature of our product! Thanks for choosing Sony. ~Earl
- Pros mentioned:Sound quality
Best headphones
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing. The quality of sound is amazing and I cannot hear anything in the outside world when I have them on
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Constance,
It is great to hear that you are finding the noise-canceling capabilities of the WH-1000XM4 so effective. We designed our Dual Noise Sensor technology specifically to create that immersive "outside world" silence, allowing the incredible sound quality and fine details of your music to take center stage without distraction.
Thank you for trusting Sony.
Best regards,
Dominick
- Pros mentioned:Battery life, Sound quality
Great quality and features
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent sound quality (once you customize in the app - Not great out of the box). Excellent Noise cancellation Nice range, nice battery life, great features, better than Bose 700 headphones. But, my requirement was to connect to three devices and two at the same time (ipad and iphone) and want to switch seamlessly when a call comes while watching movie in ipad. Sony WH-1000XM4 doesn't do that (Bose 700 does that well). So, I had to return it. I tried Bose Studio 3, which is not even comparable to this Sony in noise cancellation. I am sticking with my Bose
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Dosai,
We're glad that you like the sound quality, battery life, and noise canceling function of the headphones. It's unfortunate that you had to return it because of the multipoint function. Sony takes all feedback seriously. Rest assured that this will help us improve our products. Thanks for sharing your review and we hope you consider Sony in your future purchase.
~Ralph
- Pros mentioned:Battery life, Sound quality
Beyond Impressive
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Started enjoying right out of the box. Have owned Bose noise cancelling, JLab in ear, Apple wired and in-ear wireless. When it comes to hearing all the nuances of just music, these are hands down my fave. So many options that it takes a little time to learn all it will do. Gotta tackle dealing with "Alexa" smart home devices next. My first time with a Sony product and looking forward to many more. Long life between charges - a huge plus. Don't buy anything until you try these. Highly recommend them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jayster, Thank you for the 5-star rating! You've made an excellent choice. We're glad you like the newest features, incredible noise canceling, and long-battery life of your new headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam