Skip to contentGo to Product Search
Main Content

Customer Ratings & Reviews

$278.00
Save $41
The comparable value is $319.00

Customer reviews

Rating 4.7 out of 5 stars with 12578 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

94%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 102 Showing 2,021-2,040 of 12,578 reviews
  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Awesome headphones for true music lovers!

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely love these headphones. Purchased a few goodies over the holiday sale period, and these are by far our favorite. Outperform our BOSE headphones, AirPod Pros, and Jabra Elite 85Ts (yes, I know these are not earbuds). The crazy good battery life, excellent spatial/3D/360 sound through Amazon Music, makes these an even better deal. Easily 20+ hours on a single charge. Buy them, you won't regret it.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi 1904J,

      You made the right choice with the Sony WH1000XM4! We're glad that you like the battery life and sound quality of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Recommended by a Friend

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super comfortable to wear and amazing noise cancellation.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi, BlancaC,

      Thanks for the review and the 5-stars rating! It is truly wonderful to know how much you are enjoying your Sony headphone's top-technology features! With a modern and comfortable design, amazing Sound quality and Fantastic Noise Cancellation, you'll be able to enjoy listening to your favorite songs for a prolonged time!

      Thanks for choosing Sony, have an amazing day!
      -DiegoV Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 4 out of 5 stars

    Pricey but worth it if you care about music.

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I haven’t test a different set of headphones but they sound really good, noise canceling its unreal when you have music on the only thing I notice is that they get kinda warm in your ear when they are self power, but I use them to edit videos with the cable in comes with and they don’t create any heat so they are more confortable to use. The only thing I didn’t like was the feature that silence music when you talk I think is way to sensitive but you can turn it off so after that there is no issues. Two things that I really like is the feature that you put your hand over the right headphone to listen the outside, and the other one is that you can change between 2 different Bluetooth devices and change between them very easy.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Fonz, Wow! Thank you for sharing your detailed review of your WH1000XM4! We're glad you're enjoying the sound quality and noise canceling feature of the unit. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Good to know that you appreciate some of the newest features of the headphones such as the Quick Attention Mode and Multi-Device pairing. We value your input and appreciate your feedback as it helps us improve our future products. Thanks for choosing Sony! -Jess Sony_US

  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    AMAZING 10/10

    |
    |
    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    LOVE LOVE LOVE these headphones, bought them months ago and they are still my everyday headphones. amazing battery life, amazing audio honestly there is nothing wrong with these headphones. they're even perfect for my healing piercings

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi VanessaC, we're glad you love our industry-leading noise canceling headphones! Thanks for choosing Sony! Enjoy! ~Earl Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great noise cancelling

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The noise cancelling is awesome. I love the way it folds away into the carrying case and is compact.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Greatnoisecancelling,

      Thank you for choosing Sony!

      We couldn't be happier to hear that you appreciate the noise-canceling feature and the compact, convenient design of the WH1000XM4 headphones. It’s wonderful to know that the folding mechanism and carrying case enhance your experience, making them easy to take wherever you go. Your feedback truly encourages us to keep delivering products that combine performance with thoughtful design.

      Best regards,
      -Fred Sony_US

  • Pros mentioned:
    Bass, Comfort

    Rated 5 out of 5 stars

    So good

    |
    |
    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These have been sooo worth it. They are so comfortable and easy to setup. You can edit the audio to your liking and I love how you can adjust the bass. I really enjoy them for the occasional jamming sesh!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi CeciliaD, we're glad you are enjoying our product. Thanks for choosing Sony. ~Earl Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Sony makes the best headphones

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Comfy, easy to wear, especially with glasses. It has 3 modes: Noise Cancelling, Ambient Sound and Off and the noise cancelling is very good. There are some minor things like the battery and sensitivity to voice but nothing that is hard to get used to. It also folds up and the case is very hard so it protects. Overall I love these headphones.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi ChrisQ,

      Thanks for sharing your review and experience with the WH1000XM4. We're glad that you like the comfort, NC/Ambient sound mode, and design of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Headphones Review

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very easy to pair with my tv, and very easy to charge when I am done using them. The only complaint I have is the volume adjustment is awkwardly positioned, it is too easy to toggle the channel switch for the base unit. The sound quality is good and the headphones are comfortable.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi TimmysDad,

      Thank you for reaching out to us today! We're always happy to hear from you. We're glad to hear that you like the sound quality and comfortable design of the headphones. Your feedback is greatly appreciated. You can also download the Sony headphone connect app or use the physical volume button of your smartphone for volume. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!

      -David Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    WOW! First set of nice headphones

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Never owned any headphones/headset that cost more than $100 until now. I've known for years from co-workers/friends and experience that Sony and Bose are the main names in the audio game. This headset consistently ranks higher than the Bose and they do not disappoint. I Love these headphones. Comfy. ANC works amazing. Use them on my iPad or iPhone without issue. The app is nice as well. Worth the holiday purchase 100%

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Ebmike, we're glad you like the ANC function and comfort of our newest industry-leading noise canceling headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. For total convenience, WH-1000XM4 headphones can be paired with two Bluetooth devices at the same time. So when a call comes in, your headphones know which device is ringing and connect to the right one automatically. You'll also be able to quickly, smoothly switch your headphones to either of the two devices at the touch of a button. Thanks for choosing Sony. ~Earl Sony_US

  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Sony

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent sound quality, not as much low end bass as I would expect. But the noise cancelling, and new features of talk to chat, auto pause when you take them off your head and new options in the app really are an upgrade. Battery lasts me about three full work days so I’d say about 30 hour runtime is an accurate number. Overall fit and finish are incredible and far more robust in design and pretty durable than some of the competitors.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Coloradopainter,

      We are glad you're happy with your purchase. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!

      Regards,
      David Sony_US

  • Pros mentioned:
    Comfort, Sound quality, Weight

    Rated 5 out of 5 stars

    Great headset

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is lite weight and it feels good on your head for hours. The quality of sound is great and the app is easy to use.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Rock7,

      Good to know that these headphones are perfect for your lifestyle. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony.

      ~Ralph Sony_US

  • Pros mentioned:
    Battery life, Comfort, Sound quality

    Rated 5 out of 5 stars

    Work Stuff

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound, decent battery life and comfortable. Recommend to family & friends.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Holidayrelief, We are glad that you like the sound quality of your new Sony wireless noise canceling headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for your purchase. Enjoy! Vincent Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Excellent headphones

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent wireless noise cancelling headphones. This really impressed me more than Bose which I used to buy before.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Ramg,
      Thanks so much for the excellent feedback on the WH-1000XM4 headphones! We are very glad to hear that they impressed you more than your previous ones.

      We appreciate you choosing Sony!
      Kind regards,
      Estefany Sony_US

  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    10/10!!

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are exactly what I was looking for. It took me such a long time to find something I thought would meet all my needs and this was it. The quaility and battery life on them is astounding.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi sara, Thanks for the 5-star rating! We're glad you like your new headphones. Enjoy and thanks for choosing Sony. -Craig Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Premium headphones

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got these to use around the house or when traveling and it definitely hits it out of the ballpark. Great sound and comfort. The noise cancellation is phenomenal. The sony app is also great where you can tweak the EQ and various settings.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Madrid,
      Fabulous! Glad to hear that your WH1000XM4 headphones perfectly suits your needs and expectations. We really appreciate that you like the premium sound, comfortable fit, noise cancellation, and Sony Headphones | Connect app which will let you fine-tune your music to your liking. Thank you for an awesome feedback and for choosing Sony! - Kris Sony_US

  • Rated 5 out of 5 stars

    Perfect for people with sensory issues!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    1,000/10!!! I would 100% recommend. I was between this and the AirPod Pros, and I love these. They’re so comfortable and they’re more affordable. I’ve had them for almost 2 years now, and I still love them so much. Their battery life and sound quality is still good, but my favorite is the noise cancellation and the comfort. It fits around my ears instead of on them, and the ear pieces are so plush and comfortable. As someone who has sensory issues, these are perfect. I got them for grad school and continue to use them often.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello JessicaH,

      Thank you for choosing Sony!

      We're elated to hear that you’ve enjoyed your WH1000XM4 headphones for nearly two years and that they continue to deliver great battery life and sound quality. Your appreciation for the noise cancellation and comfort, especially given your sensory needs, means a lot to us. Knowing they’ve been a reliable companion throughout grad school and beyond truly makes our day. Thank you for sharing your experience and recommendation!

      Best regards,
      -Fred Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 4 out of 5 stars

    Absolutely Outstanding— But Pricey

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    To start, I want to say that I bought these headphones as a splurge and although I cut audio at some points professionally, I am not an audiophile. I bought these to watch movies, use on the regular for editing/cutting video, listening to music, etc. they were definitely expensive and although I bought them on sale for approximately $50 off, I don’t feel like I can safely justify a splurge like this. The pause/skip sensors on the outside are a bit finicky, I absolutely love the sound, and they are extremely comfortable. I also wear glasses, have piercings on my ears and had zero issues with discomfort of any kind. If you’re able to get past the price, I cannot recommend these enough.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Anonymous, we're glad you like our newest industry-leading noise canceling headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. For total convenience, WH-1000XM4 headphones can be paired with two Bluetooth devices at the same time. So when a call comes in, your headphones know which device is ringing and connect to the right one automatically. You'll also be able to quickly, smoothly switch your headphones to either of the two devices at the touch of a button. Thanks for choosing Sony. ~Earl Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Best Wireless Headphones for the Price

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wireless Headphones can get a bad wrap from audiophiles, but the Sony WH-1000XM4's simply have the best all-around value of any wireless headphone on the market. They are comfortable, convenient, reliable, sound great, and have a great warranty. On top of that, they have a great app which allows you to customize your sound and enable/disable various settings like Speak-to-Chat.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Kyleh21, Thank you for the 5-star rating! We are glad to hear that you are happy with your purchase! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    I use them all the time!

    |
    |
    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    LOVEEEE!! I love these so much! I use them mostly on flights to block out noise and they work amazing. They have great battery life, a good app, and awesome sound quality.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Gaby, we're glad you like the battery life and sound quality of our product. Thanks for choosing Sony! ~Earl Sony_US

  • Pros mentioned:
    Battery life, Comfort, Sound quality

    Rated 5 out of 5 stars

    Elegant

    |
    |
    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I think are the best headphones. Durable battery. The quality sound are amazing. Looks elegant. Very comfortable

    I would recommend this to a friend