Customer Ratings & Reviews
- Model:
- WH1000XM4/S
- SKU:
- 10101548
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are enthusiastic about the phenomenal sound quality, exceptional comfort, and impressive battery life of the product. They also praise its solid bass, lightweight design, good fit, reliable connectivity, and premium aesthetic. Conversely, some users express frustration with the touch controls, perceive the product as overpriced, and wish for higher volume output.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Mr. B
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love my Sony noise canceling headset. I bought it at a great price and they sound awesome. When i play my favorite music i feel like im in a concert hall.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Realtalk,
We are immensely pleased to hear that your WH-1000XM4 headphones are making you feel like you're in a concert hall. That immersive sensation is exactly what we aim for by combining our HD Noise Canceling Processor QN1 with Edge-AI technology, which restores high-range sound lost in compression. It is fantastic to know that you are enjoying such awesome sound quality at a great value.
Thank you for choosing Sony!
Best regards,
Dominick
- Pros mentioned:Sound quality
Amazing headphones
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Noise cancellation is amazing I use these to cut grass and other outdoor yard work, workout and use them when my boyfriend is yelling at his games and I really hear anything worth the purchase
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MeganE,
We are delighted to hear the noise cancellation on your WH-1000XM4 headphones is performing so well, whether you are cutting grass or tuning out loud gaming! We appreciate your feedback.
Thanks for choosing Sony.
Best regards, Eliab
- Pros mentioned:Comfort, Weight
Worth the money
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to connect to multiple devices. Light weight and comfortable to wear for a long time.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Whatclos, Great! We're glad that you like the lightweight, comfort, and Multipoint connection. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
- Pros mentioned:Sound quality, Weight
sony
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.great headphones, very good noise cancellation, light weight, beautiful design, fair price
I would recommend this to a friendBrand response from SonyListens
Posted .Hi robs, we're glad you like the design and the noise canceling feature of our product. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing SONY. ~Earl
- Pros mentioned:Sound quality
Great sound 4 your money
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great price and sound quality. My 3rd pair they last easily 1yr- 1 1/2yrs. Unfortunately my last pair stopped charging. Sony offers a good warranty, however I use them daily and couldn’t wait so I bought another pair.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi WiseShopper,
We are delighted you appreciate the great price and sound quality of the WH-1000XM4, and we truly value you choosing them for your third pair. We are sorry to hear your previous pair had a charging failure. Since you couldn't wait for a warranty claim, for future reference, charging issues can often be resolved by using a lower-wattage charger (like the port on a computer) or performing a soft reset by holding the power button while plugging the cable in. We hope your new pair provides you with many more years of excellent performance! Thanks for choosing Sony.
Best regards, Eliab
- Pros mentioned:Bass, Sound quality
She loves them
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My own personal review of the pair I purchased for myself gave these a lower rating because they pinched my head too much, this review is for the pair I purchased for my GF. She absolutely loves them and uses 3-4 a week. She says the bass thumps and its very clear. She likes being able to put her hand over the earmuff and for the noise cancellation to stop. The sound she says is great and she plans to use these for years to come.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LDaniel, we're glad that your GF enjoys using these amazing headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. We hope that you'll also have the same experience with the headphones. ~Ralph
- Pros mentioned:Comfort, Sound quality
Best noise cancellation over the ear headphones
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is the best noise canceling over the ear headphones. It sounds great, comfortable for your ear and light weight. Case is convenient to travel with. The only issue I had “my ears gets hot after an hour or so” which is not comfortable for me. I don’t over the ear headphones are for me. 10/10
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DeepakK, Thank you for the great review! We're thrilled you like the amazing noise cancellation, great sound quality, comfortable fit, lightweight design, and portable carrying case of your new Sony WH-1000XM4.
To prevent the earpads from getting too hot and to ensure a comfortable fit and to use the unit for longer periods, please adjust the left and right slider. This unit also has super-soft, pressure-relieving earpads foamed urethane that evenly distributes pressure. Hope this helps!
Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam
- Pros mentioned:Sound quality
Great headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love wearing these to the gym, it stays on my head pretty well and the sound is so crisp
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ERmwth. It's great to hear that you are enjoying your headphones at the gym!. Sound quality and secure fit are crucial for workout sessions. We hope you keep enjoying them!. Thanks for choosing Sony. -Milton
- Pros mentioned:Battery life, Sound quality
Excellent Sound Quality and Noise Cancellation
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I almost didn't buy these- but I am glad I did. The sound quality is superb, especially for the price. The model is already a couple of years old but abosutely worth it. I honestly forget to charge it because the battery life is that good. My main driver during flights, long or short.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Kelsey,
You made the right choice! We're glad that you are enjoying the sound quality and battery life of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Battery life, Sound quality
Sony vs. Bose
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.For the price point, I am happy with my purchase. I read a lot of reviews between these Sony and the Bose, and because I am an Android user, I chose the Sony. The battery life is great, the noise cancelling is decent, and the sound is good. I don't think these are as crisp and clean as the Bose brand, but I am happy with the overall product. I would recommend the Sony headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Eileen,
Thanks for choosing our Sony WH1000XM4 over Bose and we're glad that you appreciate the sound quality and noise canceling capability as well as the battery life of our XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony and for your recommendation! - Marco
- Pros mentioned:Bass, Sound quality
Best Headphones on the Market for the Price
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Noise cancelling is better than my old Bose QC ll's and rival the AirPod Pro's which provide a better seal only because of the in ear design. Sound quality is and bass on the XM4's is better as well. Good for the type of music I listen to and I love that they give you an equalizer to really fine tune to your preference, Touch controls took some getting used to but work great and really give the headphones a nice look.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi OAG1717,
You made the right choice! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony.
-Ralph
- Pros mentioned:Sound quality, Weight
Perfect Headphone
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Pros: 1) The sound quality is great. 2) The noise canceling feature is great. 3) Very easy to link my phone; 4) Ligh weight; 5) Compact, easy to carry 6) Comes with useful accessories.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi WEA10023, Awesome! We are so glad to hear that you are enjoying your new WH1000XM4! Thank you for choosing Sony! -Carl
- Pros mentioned:Comfort, Sound quality
As good as advertised.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My first pair of over the ear ANC headphones. Comfortable on my ears and no headaches from 2-3hours of use. Easy to use. I’m not an audiophile but the sound and ability to customize the settings via app allowed me to enjoy my podcasts and music without any disappointments. My wallet enjoyed the extra savings from picking this up on a sale. Looking forward to using the ANC feature on a plane when the pandemic is over.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi wunon1fit,
You made the right choice! Intelligent and intuitive, WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Comfort, Sound quality
Just do it!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent! Best headphones ever!!! Super comfy, the features are great and the sound is BOOMING! Very clear!!! I also use them as a gaming headset with the aux, perfect!!!! I traded in the WF-1000XM4 earbuds for these, I really loved the size of the earbuds and the sound, but my ears just aren’t meant to put things in as I had discomfort after only an hour, there’s no discomfort with over the ear!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Koshetos,
You made the right choice! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Battery life, Sound quality
High quality
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Battery 5 star Sound 5 star Plastic 5 star Very good
I would recommend this to a friendBrand response from SonyListens
Posted .Hello John,
Thank you for choosing Sony!
We're immensely pleased to hear that you are enjoying the WH-1000XM4 headphones! It's wonderful to know that you find the sound quality and battery life to be five-star, and we appreciate your positive feedback on the build as well. Thank you for sharing your experience!
Best regards,
-Fred
- Pros mentioned:Sound qualityCons mentioned:Volume
Sound really good but possible glitch
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound pretty good but once I power up the headphones, the volume starts at around 75% up even tho I never leave or even use them at this volume level. Took back first pair because of this and the replacement did the same thing. So if they’re all like this, be careful when first turning on music after powering on headphones. Not sure is these split seconds of high volumes will damage headphones. Turning down the volume all the way after powering on doesn’t fix issue either. As soon as I first press play after powering on, that’s when the volume is way too high. And unfortunately, I have to press play in order to lower the volume.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Sammy,
We're glad that you like the sound quality of the headphones. We do appreciate your feedback about the volume when turning it on. The volume level may vary depending on the source or device. Sony takes all feedback seriously. Rest assured that this will help us improve our products. Thanks for sharing your review and for choosing Sony!
-Ralph
- Pros mentioned:Comfort, Sound quality
Great looks, sound, ANC and comfort
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent upgrade from my dead WH-H900N headphones. From the looks, to the comfort, to the ANC and of course the sound. Ended up getting another for the wife, she loves them too.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello RogerM,
What a nice upgrade! Thank you for your purchase and we are happy that you and your wife are pleased with the audio quality, awesome ANC feature, design and comfortability of your new headphone. Thanks for the 5 star rating and for choosing Sony! - Marco
- Pros mentioned:Sound quality
Quiet Ears = Quiet Kids
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.There is a direct correlation between how noise cancelling my kids headphones are - and how noisy they are to others. This keeps the noise in both them and their ears
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Justgoing,
It brings us great satisfaction to hear that the noise cancelling and sound containment of the WH1000XM4 are making such a positive difference in your household.
The WH1000XM4 is perfect for maintaining that balance, as it features our Dual Noise Sensor technology to block out external distractions and precise voice pickup with advanced audio signal processing to ensure a high-quality experience for the listener and those around them.
Thank you for making Sony part of your home entertainment.
Regards,
Dominick
- Pros mentioned:Sound quality
Best Quality
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones have been one of my best purchases yet! The sound quality on them is great and I love the travel case that it comes with. I even recommend my family to get a pair of their own.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Zico,
Thank you for choosing Sony!
It brings us great joy to hear that the WH1000XM4 headphones have been one of your best purchases. We're glad the sound quality and travel case have made a positive impact on your experience. Your recommendation to your family is truly appreciated and motivates us to continue delivering exceptional products. Thank you for sharing your kind words!
Best regards,
-Fred
- Pros mentioned:Battery life, Sound quality
Highly Recommend!!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am so glad I purchased these headphones. I've been eyeing them for a while for my workouts. The noise cancellation is top tier! Quick to charge and maintains charge for a long time. I would def recommend these!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DanaH, Thank you for choosing Sony! We are glad to hear that you are happy with your new WH-1000XM4 purchase! Thank you for the 5-star rating! -Carl