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Customer reviews

Rating 4.7 out of 5 stars with 12578 reviews

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Rating by feature

  • Sound Quality

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

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94%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 103 Showing 2,041-2,060 of 12,578 reviews
  • Pros mentioned:
    Sound quality, Weight

    Rated 5 out of 5 stars

    Top rated in my book

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones are light weight and mostly plastic, however the quality seems good. The sound is truly exceptional. These are wireless and connects to devices via blue tooth. They use a downloaded app that allows you to adjust settings including EQ to your liking. These are the best headphones I've owned. I don't advise wearing at the gym since they'll make you feel warm quickly. I'd buy again in a flash.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Larry,

      Thanks for sharing your 5-star review of these amazing headphones. Your feedback is also greatly appreciated. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Great ANC Headphones

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just purchased these to go along with my AirPods Pro as I wanted an over the ear headphone. So far the sound quality and comfort have been exactly as expected. Still waiting to see how I feel about battery life because it’s not holding a charge as long as I thought it would. I have used a total of probably 5-6 hours and went from 100% to 30% in that time. I couldn’t justify the price of the AirPods Max and so far I have not been disappointed with my purchase.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Rzrbck, Great! we're glad that you are enjoying the sound quality and comfort. Our WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin Sony_US

  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    My Sony XM4

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best headphones I have ever had. Everything about them from comfort to music quality. They are amazing!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi ChristianL,

      It is truly wonderful to know that these are the best headphones you have ever owned! We are thrilled to hear that every aspect—from the premium comfort to the exceptional music quality—has made such a positive impression on you. Knowing that you find them "amazing" is exactly what we strive for.

      Thank you for making Sony part of your daily listening.

      Regards,
      Dominick Sony_US

  • Pros mentioned:
    Sound quality, Weight

    Rated 5 out of 5 stars

    Perfect Headphone

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pros: 1) The sound quality is great. 2) The noise canceling feature is great. 3) Very easy to link my phone; 4) Ligh weight; 5) Compact, easy to carry 6) Comes with useful accessories.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi WEA10023, Awesome! We are so glad to hear that you are enjoying your new WH1000XM4! Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Sound quality, Weight

    Rated 5 out of 5 stars

    Great sound

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had doubts on wait on fit, super comfortable, lightweight, and customizable. Has great sound and base

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Gxm74,

      You made the right choice! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Sound quality, Weight

    Rated 5 out of 5 stars

    Amazing.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Way better than the AirPods Max IMO! Lighter, very clean, cheaper... its just perfect.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sony Vs Apple

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sounds great! Noise cancellation is amazing. I picked them up for sale and now I got my dad some for the original price. They are the older versions apparently but I think they are in competition with the Apple Max’s I previously used for sure

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JohnathanM,

      Thanks for your fantastic review of the WH-1000XM4 headphones!

      We're delighted to hear you love the great sound and the amazing noise cancellation. It's a true testament to their quality that you were so impressed you decided to get a pair for your dad as well—that's one of the best compliments we can get!

      It's also great that you recognize their competitive performance, even compared to newer products on the market. The WH-1000XM4s continue to set a high standard in the premium headphone category.

      Thanks for choosing Sony!

      Sincerely,
      Jenn | Sony Social Media Team. Sony_US

  • Rated 5 out of 5 stars

    Amazing headphones

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have this for almost 2 yrs now and i would say it’s pretty good. The sound, the battery it’s still amazing. Comfortable to the ears and automatically connects to your Bluetooth if its on.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Worth The Money!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great pair of headphones. Has awesome sound and is really good with blocking out other noises. Bettery life is great and comes with a cool carrying case! We love it so much, we bought 2 more for other members of the family. Well worth the purchase!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi ReubenP, nice! We are happy to hear that you love the sound quality, battery and carrying case of our product! Thanks for choosing Sony! ~Earl Sony_US

  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Sony XM4s

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After almost a year of ownership and constant use 10+ hours a day for school, work and so on: I want to say that the battery life is insane, lasting all day and sometimes 3 days of heavy use. Charges fast but could be faster. Noise cancelling is way too good.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Nate, We're glad you are impressed with our product! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Craig Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Quality

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super quality purchase and I’m truly satisfied with these headphones. Worked perfectly for gym runs and the cups fit properly around my ears!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi KarlT, You've made an excellent choice! We're delighted to hear that it worked perfectly for your gym runs and you find that the fit is perfect around your ears. Thank you for choosing Sony! -Sam Sony_US

  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    XM4 > any other headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones are way better than AirPods Pro, Beats Studio and AirPods Max are too overrated and overpriced. Offers better sound quality and headphone itself from all of those including XM5, not really worth upgrading to the new ones plus you save $50. Not much of a difference XM5 from XM4, also XM5 feel cheaper quality. Just buy these.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi ImanolCampos,

      Great! We're thrilled that you found the perfect headphones in the Sony WH1000XM4! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Comfortable and good sound proof

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very comfortable and really great sound proof. I would highly recommended. Additionally, the staff at Best Buy at waterford CT is very knowledgeable.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello SangL!
      Thank you for sharing such a positive review of your WH-1000XM4 headphones.
      It is truly wonderful to know that you find them very comfortable and that the soundproofing is really great!

      Thanks for choosing Sony!
      Best regards,
      Estefany Sony_US

  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Sony headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are awesome! I love them! The noise cancelation is incredible and I dont have to charge them often.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi YesiM, Awesome! We are so glad to hear that you are happy with your new WH-1000XM4 headphones! Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    SONY HEADPHONES

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    ABSOLUTELY AMAZING HEADPHONES!!! audio is amazing they don’t fall of my head while im working out they are very much worth the price!!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MariL,

      Thank you for the 5-star rating! We're happy to hear that you like the sound quality and price point of the headphones. Thank you for choosing Sony!

      -David Sony_US

  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Good

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones were the best thing I have ever bought. The sound is very nice and loud. The battery last long and it also charges fast.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Diaz, You've made an excellent choice! We're delighted to learn that you consider the WH-1000XM4 to be the best-sounding headphones you've ever purchased! It's wonderful to know that you like the exceptional audio and amazing battery life of the headphones. At Sony we strive to put forward the best possible products for our customers. It sounds like we hit the mark with the WH-1000XM4. Thank you so much for choosing Sony! -Jess Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Worth every penny

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my 2nd pair of these headphones and they are hands down the best headphones on the market in terms of sound quality, noise cancellation, and comfort. They are not cheap but worth every penny in my book.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Hoffman, Thanks for the 5-star rating! We're glad you like your new headphones. Enjoy and thanks for choosing Sony. -Craig Sony_US

  • Pros mentioned:
    Battery life, Sound quality

    Rated 4 out of 5 stars

    Sony XM4

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound quality is great. The fit leaves a little to be desired. This is the first headphones I’ve had where it feels like either my head is to small or my ears are set to high up. On all my old headphones the ear-cups needed to be adjusted down. On this set the ear pieces are all the way up and the band over the top of my head really doesn’t touch anything. Again though they sound good and have a decent play time whether using noise canceling or not. The only way I would recommend is to physically sit and wear them for an extended time. These are over the ear headphones and I initially thought they felt good. It was a little later I figured out they really didn’t git as well as I originally thought.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi SonyXM4,

      We're glad that you like the sound quality of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location.

      Your feedback about the fit is greatly appreciated. Thanks for sharing your review and for choosing Sony.

      ~Ralph Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Great sound cancellation & Super comfortable

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our second pair- my husband’s is the prior model ending in 3 (this one is 4) Both extremely comfortable- for us more comfortable than the Bose and equally as great with sound cancellation in our opinion Note- we tested Many models of various brands this orice range has a significantly better noise cancellation than the lower price ranges My hisband has used his on a 14 hour flight- awesome! Super easy to learn features Highly recommend

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Sudie, we're glad you like the comfort, sound quality, noise canceling feature of our newest industry-leading noise canceling headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. For total convenience, WH-1000XM4 headphones can be paired with two Bluetooth devices at the same time. So when a call comes in, your headphones know which device is ringing and connect to the right one automatically. You'll also be able to quickly, smoothly switch your headphones to either of the two devices at the touch of a button. Thanks for choosing Sony. ~Earl Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Full sound and great noise cancellation.

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ergonomics is perfect in terms of comfort and weight. Sound is impeccable with the bass and clarity is distinct. Very enjoyable experience overall!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi ZaggLoyalUser, Great! You definitely made the right choice. We are extremely pleased you are enjoying the superb sound quality, excellent noise cancellation, and exceptional comfort of the headphones. The headphones blend sophisticated style with exceptional comfort. Super-soft, pressure-relieving earpads in foamed urethane evenly distribute pressure and increase ear/pad contact for a stable fit. And with a lighter-weight design, you'll barely notice you're wearing them. Thank you for your purchase and for the 5-star rating! -Jess Sony_US