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Customer Ratings & Reviews

Your price for this item is $278.00
The comparable value price is $349.99

Customer reviews

Rating 4.7 out of 5 stars with 12469 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

94%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 106 Showing 2,101-2,120 of 12,469 reviews
  • Rated 5 out of 5 stars

    Quality Headset!!

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super comfy and the sound quality is superb. I use the noise canceling feature in order to focus with my work and it does the job. I used it between 4-6 hours and I never felt like my head is being squeezed by the headphones.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Zette,
      That's nice to hear that you are enjoying your new Sony WH1000XM4. We're glad that you like the comfort, sound quality and noise canceling feature of the XM4. You can now work without any distractions. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! - Marco Sony_US

  • Rated 5 out of 5 stars

    Excellent Headphones for all scenarios

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The noise cancelling is phenomenal, the apps customization of sound is excellent, and they are very comfortable for long sessions. Absolute must buy if you love listening to podcasts/ebooks.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Ricdrellana, Awesome! We are so glad to hear that you are happy with your new WH-1000XM4 headphones! Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    Great

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Espectaculares mis auriculares, suenan increíble de verdad

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hola Good,

      ¡Muchas gracias por tu reseña de 5 estrellas! Nos alegra muchísimo saber que estás disfrutando de tus WH-1000XM4 y que el sonido te parece tan increíble.

      Disfruta de la mejor experiencia de audio de Sony!

      Saludos,
      Dominick Sony_US

  • Rated 5 out of 5 stars

    Best Ear Phones for the money

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is worth the money, a very reliable product. Battery life is outstanding. The sound quality is excellent. Highly recommend this product!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi AquaboomMaxBoom,

      You made the right choice! We're thrilled that you like the battery life and sound quality of the headphones. Thank you for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Mer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound love the way they fit sound is anaxing

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MonicaR, Thanks for the 5-star rating! We're glad you like your new headphones. Enjoy and thanks for choosing Sony. -Craig Sony_US

  • Rated 5 out of 5 stars

    Good sound quality & Noise cancelation

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to pair with good sound, battery life & better bass than previous sony xm3. New feature is ability to "auto hear" when mic detects someone talking to you, but I didn't care for that option personally. Must use touch controls to change volume, track, answer. Some people will not like that, but the device looks better without buttons.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi GoodANuff, Awesome upgrade! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    Amazing!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The noise cancelling is so good on these. My wife has the XM3 and they’re nearly identical. I do like how these turn off when you take them off your head versus the XM3. I tried a pair of Bose Ultras and ended up returning them for these when they were on sale. The Bose probably sounded a little better but the noise cancelling was almost identical. For the price I couldn’t justify the more expensive Bose headphones. I really wanted to get the XM5’s but saw a decent amount of reviews saying the headband breaks easy. Didn’t want to drop that kind of money for something that would potentially break on me.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Derek, This is great! We're glad that you're enjoying your new headphones. We also thank you for taking the time writing your feedback. Thank you for choosing Sony. Erin Sony_US

  • Rated 5 out of 5 stars

    Love them

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound on these headphones is great!! Battery last pretty long as well, and they were very easy to set up. Was looking at the newer version but for the price this was the better deal and IM not sad at all

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Insultz,
      Perfect! We're glad that you are enjoying your Sony WH1000XM4 for having such a great sound quality, long battery life and ease of setting it up. You will surely not regret buying this one. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco Sony_US

  • Rated 4 out of 5 stars

    Not bad

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not bad headphones, sound quality is excellent for a non-audiophile. Noise cancellation works a charm, I can usually wear these for a couple of hours before I need to rest my ears. They sit a little tight on my head even with adjustment, but it’s not unbearable. Bluetooth is quick and easy to connect. Included case is rigid, do not over-torque the headphones when putting away in the case, I feel like it could be an easy failure point. Overall not bad. If you see them on sale I’d recommend picking them up.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi CGBB1, we're glad you are enjoying your new headphones. Thanks for choosing Sony. ~Earl Sony_US

  • Rated 5 out of 5 stars

    Listening

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great quality Great sound long battery life light weight

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Awesome, Thank you for the amazing review! We're glad you like the great sound quality, long-lasting battery, and lightweight design of your Sony WH-1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam Sony_US

  • Rated 5 out of 5 stars

    Amazing Headphones!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These things are great! The active noise cancelation is top notch. They are really comfortable too. I can wear them for 8 hours at a time without any problem. And the built in equalizer is awesome. I like my music with a lot of base and this allows you to customize that. And the headphones don't disappoint when it comes to sound quality. They give good, deep bass, and nice, clear vocals.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Zach, thanks for sharing your review. We're glad that you are loving the noise canceling feature, equalizer, and sound quality. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin Sony_US

  • Rated 4 out of 5 stars

    Previous seemed better.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Only 4 stars cause the headband isn't as tight as the previous model. Also, the passive noise reduction is not as good as previous model. I can hear more mid-frequencies coming through the headphones on this model. When I implement the auto-ambient control function I have to tap on the headphones to get the highest amount of noise cancelation from it. Despite what all the online frequency graphs are showing, this version is not as good at canceling higher mid frequencies than the previous version. Could have something to do with the hole for the sensor on the left ear. Don't really need that. I plugged it up, and disabled all the useless onheadphone-controls and keep it wired only. Wish they'd make a wired version, minimal controls, and Wired-only, with superior noise canceling for all frequencies especially ghetto-bass you hear from those stupid lowriders. or Jacked up funky mobiles with loud boom boxes.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi PeterHugh,

      We appreciate your in-depth review of the headphones. It's unfortunate that you are not having a complete experience because of the design and noise canceling function.

      Make sure to adjust the headband of the headphones to achieve the best fit and comfort.

      For optimum performance, make sure that the software version is updated. The noise canceling function is effective in low-frequency ranges such as airplanes, trains, offices, near air-conditioning, and is not as effective for higher frequencies, such as human voices. Check that the Adaptive Sound Control is turned off. Check the setting of the Adaptive Sound Control on the “Sony | Headphones Connect” app. When the Adaptive Sound Control is turned on, the noise canceling function may become insufficient. Hope this helps.

      Your feedback about wired headphones with the same Noise Canceling features is greatly appreciated. Thanks again for sharing your review and for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Love these headphones!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought the original XM1 (I think that is what they were called) and I returned them because I did not find them comfortable and for the price ($350) was not worth keeping. Flash forward a few years and I am a believer! Very comfortable, even for hours on end, sound is great and can now switch between 2 devices. I highly recommend this and since they are (were) on a Black Friday deal @ $298 it is a great deal.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi FRinLI, Thank you for giving the product a perfect rating! We're very happy to hear you appreciate the comfortable design, great sound quality and the ability to switch between 2 devices using the multipoint function. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Sam Sony_US

  • Rated 5 out of 5 stars

    Great head phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It has great clear voice. When you turn off noise it doesn't disturb and good to read or work peacefully.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello fmamo,

      Thank you for choosing Sony!

      It brings us great joy to hear that you are enjoying the WH1000XM4 headphones. We're glad to know you find the voice quality to be clear and that they provide a peaceful, undisturbed environment for you to read or work.

      Best regards,
      -Fred Sony_US

  • Rated 5 out of 5 stars

    Sony xm4

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great quality, very clear sound. Light weight, durable battery.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for your comment, JorgeC! We are delighted to learn that you are satisfied with the outstanding sound quality, lightweight design, and impressive battery life of your WH-1000XM4. We appreciate your choice of Sony! - Romeo Sony_US

  • Rated 5 out of 5 stars

    Perfect

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got these for my husband with a new Sony TV. He is a little hard of hearing and has to put the TV up loud. He is also bothered by background noise. I wasn't sure he would like them or use them. HE LOVES them! Hardly takes them off! They are comfortable, block the background noise and he can hear the TV with no trouble. He can easily turn off the noise cancelling to have a conversation. Set up was easy,

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Moondane,

      You made the right choice! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony!

      ~Ralph Sony_US

  • Rated 5 out of 5 stars

    Perfect headphones for price

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The product is perfect for me the sound is amazing. Noise Canceling is amazing

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi oreomcflirty, We are happy that you now have a perfect wireless noise canceling headphones for you. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for trusting Sony! Vincent Sony_US

  • Rated 5 out of 5 stars

    Great Sound even on PC

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this headset! I use it for just about everything. I bought it for work from home. I wear them for hours a day and they are very light and extremely comfortable! The sound is also pretty great for closed back headphones. I ended up buying the FiiO BTA30 as well to connect them to my PC and get true LDAC. I highly suggest picking up both if you want the best quality audio from your PC.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Smashinmelonz, Glad to hear that you are happy with the sound quality and comfort of your new WH-1000XM4! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. -Carl Sony_US

  • Rated 5 out of 5 stars

    better than apple airpod max

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased these and the apple airpods max. Price wasnt really a factor from me. I just need something confortable that will cancel noise effectively. These are much more confortable for long coding sessions compared to the apple product. And half the price! They get a bit warm, but all closed back headphones do. Not much that can be done there. love the portability and carry case

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Alex, Great! We are so glad to hear that you are happy with your new WH-1000XM4 Headphones! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. -Carl Sony_US

  • Rated 4 out of 5 stars

    Best headphones ever

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I struggle finding headphones that don’t weigh my head down or make my ears ache especially when I wear hats. I HAVE NEVER felt uncomfortable wearing these I could wear these all day and not get tired.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Diego,

      Thank you for the fantastic review! It brings us great joy to hear that you have finally found a pair of headphones that provides the comfort you've been looking for. It's great to know that you can wear the WH-1000XM4 all day without any discomfort, even with a hat. We put a lot of effort into designing them to be lightweight with soft, pressure-relieving earpads, and it's truly rewarding to hear that it has made such a positive difference for you.

      Thanks for choosing Sony!

      Regards,
      Dominick Sony_US