Winter SaleEnds 1/19. Limited quantities. No rainchecks.Shop now

Skip to contentGo to Product SearchGo to Footer
Main Content

Customer Ratings & Reviews

Your price for this item is $278.00
The comparable value price is $349.99

Customer reviews

Rating 4.7 out of 5 stars with 12451 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

94%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 11 Showing 201-220 of 12,451 reviews
  • Best Buy Employee

    Rated 5 out of 5 stars

    Must buy if you can still get them!

    |
    Best Buy Employee
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I use these when I go to the gym. The battery life is super long and its easy to connect to my phone. With the SoundConnect app I can set how much noise cancelation I want and can change the EQ. If you remove your headphones while listening to music to talk to someone else your music will pause until you put them back on. The sound quality is a solid 8/10

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for your fantastic and detailed review, MagnoliaNic!

      We are absolutely thrilled to hear that the WH-1000XM4 headphones are serving you so well at the gym!

      It's rewarding to know that you are benefiting from the super long battery life and the easy connection to your phone. We are especially pleased that you are utilizing the Sony | Headphones Connect app to personalize your listening experience, allowing you to perfectly dial in the Noise Cancelling level and change the EQ.

      We designed the wearing detection feature (which pauses your music when you remove the headphones) specifically for that kind of seamless convenience, making it easy to talk to others without missing a beat.

      Thank you for your strong rating of the sound quality and for choosing Sony to power your gym sessions!

      Best regards, Gus, Sony Social Media Team Sony_US

  • Rated 5 out of 5 stars

    Our teens both love them

    |
    |
    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Liked them so much we bought another set so both our teens had excellent quality super comfortable headphones. & great noise cancelling really helps my sensory hypersensitive teen, who wears them everywhere even the beach

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi AngelW, we're glad you like our industry-leading noise canceling headphones! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing SONY! ~Earl Sony_US

  • Rated 5 out of 5 stars

    Sony WH1000XM4

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones are absolutely amazing. The sound is completely crisp and provides plenty of bass when using an equalizer like Dolby Atmos. One other thing I love about these headphones is that the noise cancelling completely blocks out any and all background noise. Overall, these headphones are a 10/10 in my book.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JeremyE!
      It is fantastic to know that you're so happy with your new WH-1000XM4 headphones! We're really grateful for your high praise and for sharing how much you appreciate the sound quality, especially with the extra bass boost from your equalizer.

      Thanks so much for choosing Sony!
      Best regards,
      Estefany Sony_US

  • Rated 5 out of 5 stars

    Best bang for your buck

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve listened to Bose, beats and a lot of other headphones but the are clearly the best sound and sound canceling headphones I’ve ever owned or listen to.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DrexelV,

      What incredible feedback! We're absolutely thrilled to hear that your WH-1000XM4 headphones stand out as the best in sound and noise cancellation compared to others you've experienced. Our team works hard to deliver industry-leading audio technology, and reviews like yours truly affirm our efforts. Thank you for choosing Sony.
      -Eliab Sony_US

  • Rated 5 out of 5 stars

    sony xm4 review

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    work great, very good sound quality and the noise canceling is wonderful. very useful on long road trips!!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Alina,

      Thank you so much for the five-star review of your WH-1000XM4 headphones! We're delighted to hear that you're enjoying the excellent sound quality and the wonderful noise canceling, especially on long road trips. We designed these headphones to provide an immersive listening experience, and it's great to know they're making your travels more enjoyable.

      The WH-1000XM4 headphones use our HD Noise-Cancelling Processor QN1, which works with a new algorithm and a dual noise sensor to provide an advanced level of noise cancellation, sensing and adjusting to music and noise signals over 700 times per second. We're happy to know this feature is working so well for you.

      Thanks for choosing Sony, have a great day!
      DiegoV Sony_US

  • Rated 5 out of 5 stars

    Total Silence

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect for noise cancelling. Comfortable when running sometimes they slip but readjusting them is never a problem.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Youngkeke, Awesome! Good to know you like the exceptional noise canceling and comfortable fit of your Sony WH1000XM4. Thanks for choosing Sony! -Sam Sony_US

  • Rated 5 out of 5 stars

    Perfect Comfy Headphones

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very, very high quality headphones. The only issue has been the connection in/around a Bluetooth car speaker system, where connectivity gets weird. Other than that completely irrelevant nitpick, these are perfect.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for sharing your fantastic feedback!

      We are absolutely thrilled to hear that you consider the WH-1000XM4 headphones to be "Very, very high quality" and perfect overall. It's incredibly rewarding to know that the build and audio performance are meeting your high expectations.

      We also appreciate you providing details on the connectivity issue you experienced when near a Bluetooth car speaker system. Intermittent issues in crowded Bluetooth environments can occasionally occur, but your feedback is valuable as we continuously work to optimize stability and seamless connectivity across all scenarios.

      Thank you again for choosing Sony!

      Best regards, Gus, Sony Social Media Team sony-global

  • Rated 5 out of 5 stars

    The Best Headphones

    |
    |
    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    One of the best headphones I've ever bought. The sound quality is amazing and the headphones are very comfortable. The noise canceling is great as well.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi CydneyS, Awesome! We are so glad to hear that you are happy with your new WH-1000XM4 headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    Excellent

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The headphones are amazing, the battery life and sound quality is really good. It can seamlessly connect to 2 devices. Highly recommend !

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thanks for commenting, Vallikannu! We are truly happy to hear about your satisfaction with the long-lasting battery life, exceptional sound, multipoint connection feature, and amazing performance of your WH-1000XM4. Thank you so much for your recommendation and for choosing Sony! - Romeo Sony_US

  • Rated 5 out of 5 stars

    They're attached to me now

    |
    |
    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones are amazing. The noise cancelling is so good and the headphones themself are so comfortable. Sometimes I forget I have them on.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Dess,
      Great! We are thrilled to hear that you are enjoying the comfort and noise canceling feature of your WH1000XM4. Thank you for the 5 star rating and for choosing Sony! - Marco Sony_US

  • Rated 5 out of 5 stars

    Worth it

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They’re perfect. Sound canceling is awesome and they look so cute too There’s times where I don’t use them and their battery life is still at 100% after days

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi LizL,
      Awesome! Glad to hear you like the noise canceling features, stylish design, and long battery life of your Sony headphones. Your satisfaction means a lot to us. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Kris Sony_US

  • Rated 5 out of 5 stars

    Love them!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love these headphones! The noise cancellation works amazing and they are super comfortable!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello RachelD,

      Thank you for choosing Sony!

      We’re honored to hear that you love your WH1000XM4 headphones. It’s wonderful to know that the noise cancellation and comfort have made such a positive impact on your experience. Your feedback encourages us to continue delivering products that enhance everyday moments.

      Best regards,
      -Fred Sony_US

  • Rated 5 out of 5 stars

    Underpriced headphones especially on discount

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great noise cancelling. The ANC is actually underrated for the pirce

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi YeonL,

      We're so glad to hear that! Thank you so much for your fantastic 5-star rating and for sharing your thoughts on the noise cancelling—it's wonderful knowing your Sony headphones deliver ANC performance that truly stands out at this price point. In addition to powerful noise control, your Sony WH1000XM4 headphones also offer adaptive sound, crystal-clear audio, and comfortable all-day wear, so every listening session feels immersive and effortless.

      Thank you for choosing Sony—hope your day is as clear and enjoyable as your listening experience!
      DiegoV. Sony_US

  • Rated 5 out of 5 stars

    I'm delighted with these headphones! comfortable,

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm delighted with these headphones! comfortable, light, great sound, can be adjusted to suit every listening situation. it's Sony ;)

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Hanna, We are thrilled to hear that you are delighted with your Sony WH1000XM4 wireless noise canceling headphones. Thank you for your purchase. Enjoy your music! Vincent Sony_US

  • Rated 4 out of 5 stars

    Close to perfection but a win for Sony

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my second time with these headphones by Sony. When going through the setup process, you are guided by the app to scan your ears along with setting up your own personal settings. Once you have the app configured to your liking, listening to music is a pleasant experience. You definitely hear the warm tones of the music with a nice soundstage. My only complaint is that after a few minutes of listening, your ears tend to get warm. The touch controls on the side are great, however, Google Assistant will be removed and will only use Amazon’s Alexa which to me is a bad move since I use Google Assistant at home. A part from this, you have pause to talk which is great in theory, but if you hum to a song that you enjoy, the music will pause which can get frustrating. The headphones come with its own case, headphone cable, and charging cable (plus an airplane adapter). The noise canceling is one of the best (second compared to AirPods Max), but what I do enjoy is the activity features built in to it. What I mean is that if you start walking, noice cancellation turns in to active mode so you can hear your surroundings instead of being closed off, but if you are still then you get full noise cancellation. For this to work you have to enable location services, so it is up to the user if to enable that feature. Overall, these are great headphones and I enjoy using them out in public as I keep my AirPods Max for home use. Wait until you see holiday deals for these headphones as you can get them for about $270 compared to the retail cost of $349

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Bonaparte,

      Thanks for sharing your review and experience with the WH1000XM4. Your feedback is greatly appreciated. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 4 out of 5 stars

    Headphone King

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound is unbelievable. Bass is amazing. Great comfort. Got it for $100 less. This is the headphone king of the year.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MisterHappy,

      We're glad that your investment is worth it. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony!

      ~Ralph Sony_US

  • Rated 5 out of 5 stars

    Great Headphones

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love these headphones! The sound quality & volume are great. They’re also really comfortable on my head and don’t make my ears hurt. I use them everyday and they don’t have to be charged very often. I’m really glad that I bought these.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      That's awesome, Xinyi! We're glad you like your new headphones. Enjoy and thanks for choosing Sony. -Craig Sony_US

  • Rated 5 out of 5 stars

    College student

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great noise canceling headphones. Comfortable fit and good sound.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi AleenaH, Perfect! You've certainly made a great choice! We're extremely pleased to hear about your satisfaction with the amazing noise canceling feature, very comfortable fit, and superb sound quality of your WH1000XM4. Thank you so much for choosing Sony! Enjoy! - Romeo Sony_US

  • Rated 5 out of 5 stars

    Sony is so good

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound quality is a excellent, you can easily listen every instrument and voice without problems with good clarity I expend hours listening music and it is a pleasure.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Liverling,

      We are ecstatic to learn that you are having such a fantastic experience with your Sony WH-1000XM4 headphones!

      Thank you for your five-star review and for highlighting the excellent sound quality and clarity. It is fantastic to hear that you can easily distinguish every instrument and voice, and that spending hours listening to music has become a pleasure.

      We truly appreciate you choosing Sony!

      Regards,
      Dominick Sony_US

  • Rated 5 out of 5 stars

    Comfortable and Noise Cancelling

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I LOVE LOVE LOVE these headphones, the noise cancelling is amazing and honestly their so comfortable I even fall asleep with them all night. Its easy to use the controls once you learn them

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Jaxs, That's awesome! It's really nice to know you're satisfied with your purchase! We're thrilled to hear you are enjoying the excellent noise cancellation and you're extremely comfortable with these headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for your feedback and offering a fantastic rating on the product! -Jess Sony_US