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Customer reviews

Rating 4.7 out of 5 stars with 12579 reviews

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Rating by feature

  • Sound Quality

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

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94%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 111 Showing 2,201-2,220 of 12,579 reviews
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Not the newest, but the best?

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These XM4's are just what I needed. My XM3's are dying and the XM4's have updated Bluetooth to allow for multiple device connections. These may be two versions old, but the XM5/6's do not fold up as compactly and, as reviews point out, the headband may be slightly tighter. ANC is great and the sound is balanced.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi BrettS,

      We're thrilled to hear that the WH-1000XM4 headphones are exactly what you needed! We appreciate you being a returning customer and for your thoughtful feedback. It's great to know that the updated features and design meet your specific needs so well.

      Thanks for choosing Sony. Best regards, Eliab sony-global

  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    No head soreness

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've had Beats and normally uae my Samsung earbuds. These are the best headphones I've ever had. Battery life is better than I've had, wear them at night for 6-7 hours and battery usage has only gone down from 100% to 80%. Sound is outstanding.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Flipper, That's awesome! We are glad to hear that your Sony headphones are the best headphones you have ever had. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for your purchase. Enjoy! Vincent Sony_US

  • Pros mentioned:
    Bass, Sound quality

    Rated 5 out of 5 stars

    Top notch

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound quality is top notch, the bass is remarkable, the only slight zonk is the noise cancelling could be slightly better, and there is a learning curve due to being feature packed. The design quality and materials used are also of a high standard, down to the included carrying case is smartly designed, with some thoughtful features.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Starkz, That's great! We're glad to hear that! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! Jay Sony_US

  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Headphones

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I use these headphone for the gym and they’re the best. I love they’re long lasting battery. It takes a lot of movement for the headphones to fall off. They’re great and I definitely recommend these headphones if your trying to go the gym or even gaming.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JesusG, Awesome! We are glad to hear that you are happy with the battery life of your new WH-1000XM4 headphones! The WH-1000XM4 is designed with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    2nd pair from Sony! Love them.

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The most comfortable headset that cancels enough noise and yet doesn't make me feel like I won't hear if there was an emergency that I would not be aware of. I need to be distraction free at work, yet still aware if someone needs to get my attention. These work perfectly!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi dragonrabbit, we're glad you are enjoying our product! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing SONY. ~Earl Sony_US

  • Pros mentioned:
    Sound quality, Weight

    Rated 5 out of 5 stars

    Awesome Headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome headphones, comfortable fit, great noise canceling feature. Very light on my head.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Josh, Thank you for the 5-star rating! Glad to hear that you are happy with the WH-1000XM4 Headphones! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. -Carl Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Sony, great for gaming!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound is rich and deep, a classical Sony feature. They are very comfortable to wear for a long time. Great for gaming.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi UnahppyCamper,

      Perfect! We're glad that you like the sound quality and comfort of the headphones. Thank you for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Best on the market

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Noise cancels effectively without music. Good fit (compared to beats). Holds a charge.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Daniel,

      Awesome! We're glad that you like the fit, battery life, and noise canceling function of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    College Student in need of wuiet

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The headphones work incredibly well. I can’t really hear anything at all with them on. Connectivity is phenomenal

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi SeanK, That's awesome! We're glad you are impressed with the connectivity of the headphones. Enjoy and thanks for choosing Sony. -Craig Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Shaggy’s Sony Headphone Review

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome headphones especially the noice cancellation option. A++

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello RoyJ,
      Perfect! Thank you for your time writing this honest review. We are truly happy that you like the awesome noise canceling feature of our Sony WH1000XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! Enjoy! - Marco Sony_US

  • Pros mentioned:
    Comfort, Sound quality, Weight

    Rated 5 out of 5 stars

    Sony does it again, and again, and again.

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great noise cancellation, comfortable, lightweight, and great sound quality

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Nfinaz, Thank you for this amazing review of your WH-1000XM4. We're glad you love the comfort, excellent noise canceling feature, amazing sound quality, and lightweight design of your headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. The headphones blend sophisticated style with exceptional comfort. Super-soft, pressure-relieving earpads in foamed urethane evenly distribute pressure and increase ear/pad contact for a stable fit. And with a lighter-weight design, you'll barely notice you're wearing them. Thank you for your purchase and for the 5-star rating! -Jess Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great Headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Color, Great sound, Great noise cancellation

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for the great review, Jona!

      We’re so glad to hear you’re enjoying the vibrant color, top-tier sound, and industry-leading noise cancellation of your WH-1000XM4 headphones. It’s wonderful to know they are hitting all the high notes for you!

      Thank you for choosing Sony!

      Best regards, Gus, Sony Social Media Team Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Focus Moments

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have been using this headphones for focus moment if I want to listen to my music or watch a video without distractions that it almost completely shut out the noise surrounding me. It is comfortable to wear while laying down one bed. What I like that the headphone analyzed my ear for the best sounds. This is a good buy for me when it was on sale.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Ronnie, We are glad you now have a perfect pair of headphones for your focus moments. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony! Vincent Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    XM4 Rocks

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound quality is better than the Beats Studio Pro we have, power button is correctly placed and volume and controls are swipe sensitive versus buttons.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi THD1,

      That is great to hear! We're glad you're finding the superior sound quality and intuitive swipe controls of the WH-1000XM4 headphones an improvement.

      Thanks for choosing Sony.

      Best regards,
      Eliab sony-global

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Headphone review

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great clarity and noise reduction is amazing, the only thing that was lacking was bass, over all would recommend.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JustinR,

      That’s great to hear you are enjoying the amazing clarity and noise reduction of the WH-1000XM4 headphones! If you find the bass slightly lacking, you can easily customize the audio profile in the Sony | Headphones Connect app. Go to the Sound tab and use the Equalizer settings; you can either select the "Bass Boost" preset or, for the best results, use the custom EQ and increase the horizontal Clear Bass slider, which is specifically designed to add low-end punch without distorting the overall sound.

      Thanks for choosing Sony.

      Best regards, Eliab Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    hearing impaired.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got these because I am hard of hearing I have a Beats pair but they are hard to understand soft talking especially while sound effects are going . These are a little better, and I'll take what I can get. Great sound, and really good noise cancelling. fits very nicely If only I could stop the music while listening!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Michael, You've made an excellent choice! Good to know you're enjoying the excellent noise cancelation, sound quality, and comfortable fit of the unit. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Sam Sony_US

  • Pros mentioned:
    Sound quality, Weight

    Rated 5 out of 5 stars

    One of the best headphones…

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought these to replace my Beats Solo Pro headphones. Audio quality and noise reduction are top notch. The weight and head clamp are light.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DavidCd, great! We're glad you like the sound quality and noise canceling feature of our product. Thanks for choosing Sony! ~Earl Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Had Since 2021!

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great noise canceling headphones! Can connect to two devices if you want save some money and have quality noise canceling headphones these are the ones. If you have more in the budget I would recommend the next series WH11000XM5

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Isaac, we're glad you are enjoying our industry-leading noise canceling headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thanks for choosing Sony. ~Earl Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Great Headset!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great headset! Was hesitant at first as I don't have over the ear headphones. Mine generally been in ear. It did hurt my ear on first use, but has since gone away now that I have adjusted the headset. Able to wear it several hours with no issue. It is comfortable. Great noise cancellation. Purchased this for long travel and to reduce noise. Sounds just as good.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Xtian, Thank you for this amazing review of your WH-1000XM4. We're glad you love excellent noise cancellation, great sound quality, and overall features of your headphones. Glad to know you're now enjoying the comfortability for long periods of time. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. The headphones blend sophisticated style with exceptional comfort. Super-soft, pressure-relieving earpads in foamed urethane evenly distribute pressure and increase ear/pad contact for a stable fit. And with a lighter-weight design, you'll barely notice you're wearing them. Thank you for your purchase and for the 5-star rating! -Jess Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Exceptional noise-=cancelling

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was bought as a gift for my teenage daughter. They seem sturdy and have exceptional noise-cancelling.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi HBWF,
      Thank you so much for your feedback! We are really happy to hear that the WH-1000XM4 headphones are making a great gift.

      We're glad you chose Sony!
      Best regards,
      Estefany Sony_US