48-Hour Flash SaleEnds Tuesday. Limited quantities. No rainchecks.Shop now

Skip to contentGo to Product SearchGo to Footer
Main Content

Customer Ratings & Reviews

Your price for this item is $278.00

Customer reviews

Rating 4.7 out of 5 stars with 12469 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

94%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 117 Showing 2,321-2,340 of 12,469 reviews
  • Rated 5 out of 5 stars

    Buy it If you want quality sound and bass

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Satisfied with great sound quality l. Quality bass, clear sound. Awesome noise cancellation. Only issue is it does not stay on head if using in gym and laying over bench.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Ashh,
      That's awesome! We are truly delighted to hear your satisfaction with the audio quality of our WH1000XM4 and also with the noise canceling capability of the headphone. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco Sony_US

  • Rated 5 out of 5 stars

    Excellent headphones

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent sound, battery life and connectivity. Good item

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Awesome, BerthaG! We're glad you are impressed with the sound quality. Enjoy and thanks for choosing Sony. -Craig Sony_US

  • Rated 5 out of 5 stars

    XM4 Review

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    One of the best headphones you can still buy today. Even though it’s a few years old, the audio quality and features are top notch. Definitely a great buy.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for the fantastic review, Ryec!

      We’re thrilled to hear that your WH-1000XM4 headphones are still delivering a top-notch experience. We designed these to be a timeless choice for audio quality and noise cancellation, and it’s great to know they remain a favorite for you today.

      Enjoy the music and thank you for choosing Sony!

      Best regards, Gus, Sony Social Media Team sony-global

  • Rated 5 out of 5 stars

    Better made than Soundcore

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super comfortable and amazing sound quality. I used to have a pair of soundcore headphones that I used before these, but I needed a new pair since one of the headphones snapped off at work. These feel like they’re made a lot better, so even though they are expensive, they’re made nicely. I recommend them for sure!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Kerstin, Thank you for the amazing review! We're very pleased to hear you like the super comfortable fit, excellent sound quality, and overall features of your new Sony headphones.  Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam Sony_US

  • Rated 5 out of 5 stars

    Amazing

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best headphones I've bought so far. Exceptional quality and noise canceling feature, very comfortable. I imagine these to be the perfect headphones for the winter. Will recommend this to a lot of friends for sure!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Grace,

      You made the right choice! We're glad that you like the sound quality, noise canceling function, and comfort of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Very Happy!

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought the model before this thinking they would be the same and save myself 50$! Nope.. returned it a week later and got these! Hands down the best over the ear option! Great sound and great feel.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Haw6421,

      That's great! We're happy to hear that you like the sound quality and you're happy with your purchase. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!

      -David Sony_US

  • Rated 5 out of 5 stars

    My son loves these!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I brought these for my son and he loves them!! They are very nice, I tried them on myself, and I was very impressed on how comfortable they were. I personally don't like headphones for myself though, I prefer earbuds.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Yjoy,

      We are truly heartened to learn that your son loves the Sony WH1000XM4 and that you found them impressively comfortable as well. Thank you for sharing your experience with us!

      We really appreciate you choosing Sony!

      Regards,
      Dominick Sony_US

  • Rated 5 out of 5 stars

    Works Wonderful!

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great! Noise cancelling works well and sounds amazing. Only connects to two devices at a time which is understandable, but limiting.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi IsmaelV, we're glad you are enjoying our industry-leading noise canceling headphones! Thanks for choosing Sony. ~Earl Sony_US

  • Rated 5 out of 5 stars

    Best headphones!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones are the best! They stayed charged for a long time which I love and sound quality is excellent

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DanielleC!
      It brings us great joy to hear that you are loving your new WH-1000XM4 headphones. We’re happy the battery life and sound are working out so well for you!

      Thank you for selecting Sony!
      Warm regards,
      Estefany Sony_US

  • Rated 4 out of 5 stars

    Overall Great

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Decent price, good case, good sound. For the gym wear a hat, does not hold well to head.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Henderson,

      Thank you for choosing Sony!

      We’re excited to hear that you appreciate the sound quality and value of your WH-1000XM4 headphones, along with the convenient case. Thank you for sharing your honest feedback about the fit during workouts—it’s insights like yours that help us understand how our products are used in real life. We appreciate your support and hope you continue to enjoy your headphones in many other ways.

      Best regards,
      -Fred Sony_US

  • Rated 5 out of 5 stars

    Blocks out everything

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I used these on a plane and they worked very well to cancel out the noise. Being someone on the spectrum, I enjoy this purchase greatly. I will buy these again

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for the fantastic review, Mich!

      We’re so glad to hear that the WH-1000XM4 headphones worked so well for you during your flight! It’s wonderful to know that our noise-canceling technology provides the comfort and quiet you need, especially as someone on the spectrum. We take great pride in creating products that make travel and daily life more enjoyable, and knowing you’d choose them again is the ultimate compliment.

      Thank you for choosing Sony!

      Best regards,

      Gus, Sony Social Media Team sony-global

  • Rated 5 out of 5 stars

    Excellent live audio experience ever...

    |
    |
    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sony headphones has one of the best quality sound i hear. If you want live audio experience this is the bet product to go with..

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi RakeshR,

      We are thrilled that you’re enjoying the "live audio" quality of your WH-1000XM4 headphones! We designed them with our HD Noise Cancelling Processor QN1 to deliver the immersive sound and clarity you are experiencing.

      Thanks for choosing Sony.

      Best regards,

      Eliab sony-global

  • Rated 4 out of 5 stars

    Great Product

    |
    |
    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound and battery life. Comfortable with great noise cancelling. Sometimes difficulty connecting with more than 1 device.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Reviewer2018,

      We're glad that you like the sound quality, battery life, comfort, and noise canceling function of the headphones. Your feedback about the multipoint function is greatly appreciated. Depending on the device, silent streaming can continue on the first device when the second device has a Bluetooth connection to the headphones. If this is the case, the headphones remain connected to the first device, and the audio doesn't switch to the second device.

      Follow these steps to hear sound from the second device:

      1. Open the Sony | Headphones Connect app, select the System tab, and make sure the Connect to 2 devices simultaneously option is set to ON.
      2. Stop playback on the first connected device.
      3. Close the audio (music) application on the first connected device.

      You may also find these links helpful:
      https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/articles/00249936
      https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/articles/00255680

      Hope this improves your experience. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Sony Quality

    |
    |
    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have the XM3. Purchased the XM4 for my wife. Great spatial sound from our A/V receiver. The noise cancelling is superior. Comfortable to wear. Maybe the best headphones on the market. Sony quality!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi SamueljL, Awesome! We are glad to hear that you are enjoying your new WH-1000XM4 headphones! The WH-1000XM4 is designed, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Best Buy Employee

    Rated 5 out of 5 stars

    Nicest over ear headphones for the money

    |
    Best Buy Employee
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sony has released new versions of the XM series headphones and they ARE better. But for the price difference these headphones are still GREAT. Solid consideration for anyone looking for a nice pair of headphones. Great for travel because of its battery life and the noise cancelling. I have bought multiple pairs as gifts for friends and family and have heard nothing but good things.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Caleb,

      It's truly wonderful to hear how much you value your Sony headphones, especially as a solid choice for both quality and price. Thank you for the fantastic 5-star rating and for sharing how their battery life and impressive noise cancelling have made them such an excellent companion for travel—and thoughtful gifts for your friends and family. Hearing that you and those close to you have enjoyed nothing but good experiences makes your feedback all the more special.

      Thank you for choosing Sony—wishing you a brilliant day!
      DiegoV. Sony_US

  • Rated 5 out of 5 stars

    Best headphones

    |
    |
    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have been using these headphones consistently since the day I bought them. Great quality & love the different modes I can put it on depending on what I’m doing.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Alyna, thanks for the amazing 5-star review! We are immensely pleased to hear you're enjoying your new Sony - WH1000XM4. These headphones deliver an impressive sound quality with rich bass and clear mids, further enhanced by our DSEE Extreme upscaling technology for compressed audio, and the industry-leading active noise cancellation offers a truly immersive listening experience. Thank you for choosing Sony! Best regards, -Dominick Sony_US

  • Rated 5 out of 5 stars

    Good Pair of Over Ear Headphones.

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The headphones are quite comfy in my opinion. These are my first pair of over ear headphones and I am pleased with the sound quality. The noise cancellation and touch controls are also good as well. I bought them on sale and I think the price to feature ratio is quite good.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Michael, We are glad to hear that you are happy with your new WH-1000XM4! The XB43 is one of our absolute best sounding portable speakers due to the X-balance design and tweeters now housed in this unit. We also kept it waterproof and dustproof so you can take it with you wherever you go! To make sure you are getting the most out of your new purchase, please make sure to download the Sony Music Center App. There you will find all new ways to control the sound and performance of your speaker. -Carl Sony_US

  • Rated 5 out of 5 stars

    Sony xm4 headphones

    |
    |
    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound quality is amazing and battery life is very good as well it doesn’t die fast and the audio is very customizable with the app overall it’s a great headphone for everyday use

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello AndyE,
      That's nice to hear that you are amazed with the sound quality of our Sony WH1000XM4 as well as the long battery life. With our XM4, you can enjoy listening to your favorite music without distractions. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! - Marco Sony_US

  • Rated 5 out of 5 stars

    Excellent, deep base; great noise cancellation

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing headphones, super deep base, excellent noise cancellation. Really happy with this purchase and I find them to be better than more expensive BOSE options. Easy to pair with my iPhone and MacBook Pro. My only suggestion would be to use slightly nicer material to make it look and feels a bit more premium.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Ramsey, We are so glad to hear that you are happy with the noise cancelling and sound quality of your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tine your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    yayy!!

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i love these headphones! theyre light so i can wear them for hours and my ears wont hurt. also the build is high quality. very sturdy. i used to use beats before and they glue on their pieces..so over time, they fall apart..but when i look at the sony headphones, theyre not glued on. theyre stitched together. excited to continue using them!!! :D

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Vivian, Great! We're glad that you love your newest noise canceling headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin Sony_US