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Customer reviews

Rating 4.7 out of 5 stars with 12579 reviews

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Rating by feature

  • Sound Quality

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

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94%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 120 Showing 2,381-2,400 of 12,579 reviews
  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Best Ear Phones for the money

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is worth the money, a very reliable product. Battery life is outstanding. The sound quality is excellent. Highly recommend this product!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi AquaboomMaxBoom,

      You made the right choice! We're thrilled that you like the battery life and sound quality of the headphones. Thank you for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    headphones

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best headphones I ever had very comfortable best music quality well balanced great job by sony

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Pinder, we're happy to know that you like the comfort and sound quality of our industry-leading noise canceling headphones! Thanks for choosing Sony! ~Earl Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Best NC Headphones I've Used

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got these on sale for $275 (down from $350) and am very, very happy with them. They ranked as good or better than both Bose and Apple AirPods Max in many, many comparisons and - even at full price - are the cheapest of the 3. The noise cancelling truly is next level. They sound amazing as well. A really immersive experience. You can fine tune the sound to your liking via an equalizer that you control from the included Sony app. There are lots of other bells, whistles and gadgets - adaptive noise cancellation (NC adjust automatically based on your environment) and Sony's proprietary 360 degree sound codec. The codec is nifty and sounds amazing but is only available on three premium music services (Deezer, Tidal & Amazon HD) and kept behind an expensive paywall on all of them. To be honest - ALL music sounds just great on these. Your mileage may vary as to if this is something that you HAVE to have. I probably won't be renewing the free 3 month Deezer trial that comes with the cans. The MAIN showcase here are the noise cancelling and sound quality which are both top grade. You could take away the other stuff and these would still be worth the price point.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi mantoothnation,

      You made the right choice with the Sony WH1000XM4! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Great Headphones with

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Battery life is so good lasts almost 2 weeks with my usage of almost 2 hours daily. Noise cancelling is amazing but it reduces battery life a bit. Sound quality is not too bad as well. NFC pairing is always good to have. I do not use the google assistant feature, as I prefer to map the touch controls for volume and ambient control

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi SonyA85j, that's awesome! We're thrilled to hear you're enjoying the long-lasting battery life, excellent noise canceling feature, great sound quality, easy Bluetooth/NFC pairing, and overall features of your new headphones.  Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam Sony_US

  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Great noise canceling

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everything works as advertised, specially the excellent noise canceling and battery life. I listen to it over 24 hours without worrying about recharging it. The sound is well balanced, the engineering of it didn’t add Lows or Highs like other popular brands such as the Beats does. I like Sony most because of the battery life and noise canceling.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Canuto, Fantastic! It's really nice to hear you are enjoying all the features especially the exceptional noise canceling and great battery life of the WH-1000XM4. Good to know you appreciate the overall sound quality. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for the 5-star rating and for choosing Sony! -Jess Sony_US

  • Pros mentioned:
    Battery life, Comfort, Sound quality

    Rated 5 out of 5 stars

    Overall good buy

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent sound. Very comfortable. Long battery life. Good build quality.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Paul,

      Good to know that you like the sound quality, comfort, battery life, and build quality of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony!

      ~Ralph Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    My College Freshman LOVES these!

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My college freshman loves these! Great sound, Very well balanced (not too bass-y like some). Good comfort for wearing for long periods of time. Noise cancelling perfect for coffee shops and libraries etc...

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Good day, DT999!
      That's awesome! We are truly happy that you are enjoying your new Sony WH1000XM4. We're glad that you appreciate the audio quality, comfort and noise canceling feature of our Sony XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco Sony_US

  • Pros mentioned:
    Comfort, Sound quality, Weight

    Rated 5 out of 5 stars

    you get what you deserve

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    comfortable. noise cancelation works. Light weight. Durable. nuff said

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi OneAnnoyedWorker, Thank you for the 5-star rating! We're thrilled to hear you like the comfortable fit, excellent noise cancelation, lightweight and durable design of the WH-1000XM4.  Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam Sony_US

  • Pros mentioned:
    Comfort, Sound quality
    Cons mentioned:
    Volume

    Rated 3 out of 5 stars

    Theyre not that great but theyre not the worst...

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones are not great. Theyre not adjustable so if you have a small head theyll never stay put. Mine dont. Ive also noticed that the volume doesnt get very loud. Its almost like the headphones come programmed to be a certain volume and that is the loudest they can go. I neat returned them for this reason. They comfortable as far as the ear part and i do think the noise cancellation feature is pretty cool. I bought me a pair and my husband a pair.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Lavisha,

      We're glad that you like the comfort and noise canceling function of the headphones. It's unfortunate that you were already looking to return the headphones. The headband of the headphones can be adjusted to suit your head shape. You may refer to this link for more information:
      https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002928786.html

      For optimum performance, make sure to install the latest software version of the headphones (via the Sony Headphones Connect app). For the best volume experience, turn up the volume of the headset and the connected device. Connect the Bluetooth device to the headset once again.

      Your feedback is greatly appreciated. This will certainly help us improve our products. Thanks for choosing Sony.

      ~Ralph Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Still the King

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Even with newer models out, this feels like the winning form factor for convenience and comfort. sound is phenomenal

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello tomladder,

      Thank you for choosing Sony!

      We're excited to hear that the WH1000XM4 headphones continue to impress with their convenience, comfort, and phenomenal sound. Your appreciation of this model’s design and performance encourages us to keep prioritizing quality and user experience. Thank you for sharing your thoughts!

      Best regards,
      -Fred Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    You need these!

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great quility in sound, and noise cancellation. I love that they can bend so they fit in the case. There may be times where the app doesn't sync automatically with the headphones.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi AreliM, Fantastic! We're thrilled to hear you like great sound quality, top notch noise canceling feature, and comfortable fit of your Sony WH1000XM4. Please make sure to set the sound quality mode of the headset to “Priority on stable connection” mode to ensure a stable Bluetooth connection with your device. For more details, please refer to this link: https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752755.html Thanks for choosing Sony! -Sam Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Really Awesome

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wow, I can't believe how great these are. I've had a couple of sets of noise canceling headphones in the past, all were on ear and I never really cared for them, these are so comfortable I could wear them 24 hours a day. The noise canceling is fabulous and they look great. Going to Paris soon and can't wait to use them on that flight.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi barnesrph,

      Thank you for the 5-star rating! We added more cushioning to the headband and ear padding. We also changed the outside dimensions of the headphones slightly so they sit more comfortably over your head. The WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony!

      Regards,
      David Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Great Headphones!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great headphones that are comfortable to wear, and eliminate noise due to their features. Work well in a multitude of environments also. Provided case contains useful accessories and is small enough to fit into most small bags or large purses.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi jiwils, Awesome! We are so glad to hear that you are happy with your new WH-1000XM4 headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Battery life, Sound quality

    Rated 4 out of 5 stars

    Great headphones.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great noise canceling as i wear at home with loud kids and can barely hear them. Great features as it stops playing when you start a conversation with others and using gestures for controls, for example. Almost flawless, 4 stars as my wife says when i call her she can still hear the tv in the background supposedly. Look forward to using them on my next flight. Was a great deal since i got them on sale for black friday.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Disney, We are glad to hear that you are happy with your purchase! With intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Worth the price!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worth the price. Noise cancellation feature is AMAZING! I’ve only had to charge my headphones once since May 24 2024. It is not July 6, 2024.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi NaiM,

      Thank you for the purchase! We're glad to hear that you like the noise canceling and battery performance of the headphones. Thank you for choosing Sony!

      -David Sony_US

  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Impressive Value

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love these headphones. Great sound quality and comfortable enough to wear for a few hours. Great battery life too!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Ack0512, Thank you for this amazing feedback! We're extremely happy to hear you love everything about your Sony WH-1000XM4 Headphones. It's wonderful to know you are enjoying the audio quality, great battery life, and exceptional comfort for long periods of time. Thank you so much for your purchase and for the 5-star rating! -Jess Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great headphones top notch sound quality great fit and comfortable

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JohnB, Awesome! We are so glad to hear that you are happy with your new WH-1000XM4! Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Nice quality headphones to spoil yourself with

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wanted to spoil myself and get a better quality set of headphones for my new tablet and so far I'm pleasantly surprised. They set up very easily with the Sony headphones app and provide excellent surrounding noise cancellation. The battery life seems good as well. The case is nice and charging seems relatively quick.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi krain20, Glad to hear that you are happy with your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tine your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Love them!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was an amazing birthday gift. Very comfortable and great noise cancelling.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi LeyandraM,

      Perfect! We're thrilled that you are enjoying the comfort and noise canceling function of the headphones. Thank you for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Great product?

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really impressed with the sound quality. Noise-cancelling is awesome. At the gym, it blocks all the sounds and helps you focus on your workout. The comfort of the headset is great as well.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Monica23,

      That's great! We're glad to hear that you like the sound quality and noise canceling of the headphones. Thank you for choosing Sony and have a great day!

      -David Sony_US