Skip to contentGo to Product Search
Main Content

Customer Ratings & Reviews

$278.00
Save $41
The comparable value is $319.00

Customer reviews

Rating 4.7 out of 5 stars with 12581 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

94%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 125 Showing 2,481-2,500 of 12,581 reviews
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Money Well Spent

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great set of headphones. Terrific sound with noise cancellation, very comfortable, perfect for music and phone calls. Blows Blue Parrot away. I like them so much I gave my Blue Parrot headset away. Money Well Spent if looking for an excellent set of wireless headphones.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Radiohead, That's great! We're glad to hear that! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. Jay Sony_US

  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    The best

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are my favorite headphones. They are the most comfortable, even better than the more expensive ones.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Adc123,

      We're honored the WH-1000XM4 headphones have earned the title of your favorite pair. We put extensive effort into the design, so hearing that the comfort stands out—even compared to more expensive models—is fantastic feedback. We hope you continue to enjoy the listening experience!

      Thanks for trusting Sony.

      Regards,
      Dominick Sony_US

  • Pros mentioned:
    Bass, Sound quality

    Rated 5 out of 5 stars

    wireless headphones

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great sound quality, liked the bass range simple to use

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi RickS, Awesome! We are so glad to hear that you are happy with your new WH1000XM4 headphones! Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    Best noise-canceling headphones...

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    There are a lot of reviews out there on these headphones, so I won't go through everything. Bottom line - if you want the best noise canceling at a reasonable price, get these. They go on-sale a lot, so wait if you can. Other than that, it does a lot of things average to above-average, but not necessarily great. Audio is fine, but there are better sounding headphones out there. The app works pretty well and gives you a great deal of customization. Speak-to-chat is a nice feature, but one I think I will rarely use (triggers to easily). The ambient sound control is a good mode, but not as good as a true transparency mode. Adaptive sound control is a nice feature, but I just tend to disable it. The build quality is all plastic, but does not feel cheap. You can get better build quality in other headphones for a premium. The call quality is just ok. It is a step above the XM3's, but still well below a number of other headphones. So, as I said at the beginning, if you want industry-leading noise canceling and a lot of other features done well (but not the best), you should get these. For most people, these headphones will do all they need, and more, so I do recommend them.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi lemme14,

      We appreciate your in-depth review of the headphones. We're glad that you like the noise canceling function of the headphones. We always want our consumers to fully enjoy the capabilities of our products. Sony takes all feedback seriously. Rest assured that this will help us improve our products. Thanks for sharing your review and for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Comfortable

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very comfortable over my ears. Sound is clear. Does a better job blocking out sound than other earphones I've had. I have told many friends about these. I found the price worth it.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Kcameron,
      That's nice to hear that our WH1000XM4 does its job in blocking unwanted noise but still has its awesome sound quality. We appreciate your recommendations. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Very Happy with purchase

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I haven’t used over the ear headphones in a long time. These are much better than I expected. They are very comfortable and the noise cancelling is amazing. Very satisfied.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi KrzyKat,

      You made the right choice with the Sony WH1000XM4! We're glad that you like the comfort and noise canceling function of the headphones. Thank you for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Great Headphones

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great quality and noise cancellation. Dont hurt my ears after an extended period of time like most do. The noise cancellation works great with or without audio playing which I use for both.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi John,
      Awesome! We are very glad that you like the quality, noise canceling features and comfortable fit of your Sony headphones. Your satisfaction is our top priority. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Kris Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Sony over Bose!!

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Went in to buy the Bose headphones and just tried these for fun. Wow!! I bought the Sony over the Bose and have been very pleased. The Best Buy sales person recommended the Sony for sound quality and he was right. Movies come alive and they are very comfortable.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Melras, we're glad you like the sound quality and comfort of our newest industry-leading noise canceling headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. For total convenience, WH-1000XM4 headphones can be paired with two Bluetooth devices at the same time. So when a call comes in, your headphones know which device is ringing and connect to the right one automatically. You'll also be able to quickly, smoothly switch your headphones to either of the two devices at the touch of a button. Thanks for choosing Sony. ~Earl Sony_US

  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Sony xm4

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great quality, very clear sound. Light weight, durable battery.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for your comment, JorgeC! We are delighted to learn that you are satisfied with the outstanding sound quality, lightweight design, and impressive battery life of your WH-1000XM4. We appreciate your choice of Sony! - Romeo Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Should Have Purchased Sooner:

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased the Sony- WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones in Black...and they do not disappoint! On the riding mower for hours, noise is drastically reduced. Can comfortably listen to music & receive calls/talk. Great purchase for my needs.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Bill5, Thank you for purchasing the Sony WH1000XM4! We're very happy to hear you appreciate the industry-leading noise cancellation and comfortable fit of your Sony WH1000XM4.  Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Awesome head phones!

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Sony head phone is very comfortable to wear and easy to adjust. The sound quality is superb as well as their noise cancelling ability. We are very happy with our purchase.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello SonyaB,
      That is nice to hear that you found our WH1000XM4 so comfortable to wear with superb audio quality and noise canceling capability. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Top of the line

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are replacing the M2s. I loved those and after using these they are definitely a step up. I love that I no longer need an audio cable most of all. They are very comfortable and do a superior job of noise canceling. These are the best on the market. There are plenty of expert reviews out there and all of them are spot on. This is a superior product.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MattinPA,

      Awesome! We're glad that you're happy with the improvements we made on the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony.

      ~Ralph Sony_US

  • Pros mentioned:
    Sound quality, Weight

    Rated 5 out of 5 stars

    Best headphones

    |
    |
    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I highly recommend these headphones ! The sound that comes from these headphones are insane! Same goes with the noise cancellation and man the weight is something else , it feels so light weight.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi CesarC, Your recommendation means a lot to us! We're thrilled to hear you like the exceptional sound quality, lightweight design, and amazing noise cancellation of your Sony WH1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam Sony_US

  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Headphone Review

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Headphones work amazing. Charge lasts a while, noise cancelling ability is amazing

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Brenley, You've made an excellent choice! We're delighted to learn that you like the exceptional audio, noise canceling feature, and amazing battery life of the headphones. At Sony we strive to put forward the best possible products for our customers. It sounds like we hit the mark with the WH-1000XM4. Thank you so much for choosing Sony! -Jess Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great headphones with great noise cancellation!

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are easily the best headphones I've ever purchased. It took me awhile to finally decide to lay down the money for them since they are a little pricy, but totally worth it! I really struggle when it comes to finding the right headphones. Earbuds will NOT stay in my ear, no matter what make, model or kind they are...so that leaves me with over-the-ear headphones. I have gen 1 AirPods but I'm constantly adjusting them to make sure they don't fall out...which they still do on occasion and it's really frustrating. I also fly a lot, and trying to listen to music or watch movies while on the plane is always a struggle because I end up holding the Pods into my ear so I can actually hear over the noise. These bad boys take all of that away. The noise cancellation feature is exactly what I was looking for and I love being able to just put my palm to the side to hear what someone is saying to me. I debated between these and the AirPods Max but these won out because of price, they aren't as heavy on my head and they come with a carrying case. Definitely worth the money! Only con, they do make my ears sweat after awhile, but not bad enough to knock them for it.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Kenjammin, We're very pleased to hear you feel the WH1000XM4 is the best headphones you've purchased! Good to know you like the industry-leading noise cancelation, comfortable fit, and overall features of these headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Sam Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    best headphones yet

    |
    |
    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    these are the best headphones on the market easy to use comfert and better then beats and bose and on top of thet way better then jbl or anything on the market

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello TimothyC,
      That's awesome! Thank you for sharing your feedback and we are truly happy that you appreciate the comfortability and performance of our XM4. Thank you for choosing Sony! - Marco Sony_US

  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Love these!

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought for my husband and it was between these and the apple air pros. We deff made the right choice !! Sound quality is great and the battery life last a few days.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello MichelleC,
      Very good decision! We're glad that you chose our XM4 over another brand and we are thrilled that you are pleased with the sound quality and long battery life of our XM4. Thank you for choosing Sony! - Marco Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    really good

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    excellent quality , really helps me focus without noises

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello user758590,

      Thank you for choosing Sony!

      We couldn't be happier to hear that the WH1000XM4’s excellent quality helps you focus by reducing noise. It’s rewarding to know how our technology supports your concentration and daily activities.

      Best regards,
      -Fred Sony_US

  • Pros mentioned:
    Sound quality, Weight

    Rated 5 out of 5 stars

    Highly Recommend for Over Ear Headphones!

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely love these headphones! The sound quality is great and the set is light on your head but doesn't feel flimsy. Noise cancelling is amazing too!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello SavannahW,
      Great! Thank you for your feedback. We're thrilled to hear that you are amazed by the awesome sound quality and superb noise canceling capability of our XM4 as well as the light weight design. Your recommendation is highly appreciated. Thank you for choosing Sony! - Marco Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    AMAZED AT SOUND QUALITY AND NOISE CANCELATION

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were a gift for my son. He was amazed at the sound quality and the noise cancelation.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DapR,

      We are beyond pleased to hear that the Sony WH-1000XM4 headphones were a gift for your son, and that he was amazed by both the sound quality and the noise cancellation performance! Delivering that level of audio immersion is what we strive for.

      Thank you for choosing Sony!

      Regards,
      Dominick Sony_US