Skip to contentGo to Product Search
Main Content

Customer Ratings & Reviews

$278.00
Save $41
The comparable value is $319.00

Customer reviews

Rating 4.7 out of 5 stars with 12581 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

94%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 127 Showing 2,521-2,540 of 12,581 reviews
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Love this product

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love these headphones, they fit so well and sound amazing!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi AvinashC, It's fantastic to hear you love the WH-1000XM4! The comfort and sound quality are indeed top-notch. Thank you for the 5-star rating and for choosing Sony! -Jess Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Very Comfortable and nice Headphones

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the headphones. It is very comfortable to wear and sound is really great.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Shihan, Thanks for the positive feedback. We're glad you are impressed with the sound quality and yes, they are indeed comfortable to wear. Enjoy and thanks for choosing Sony. -Craig Sony_US

  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Best

    |
    |
    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the sound quality and I like how the battery lasts for long period time

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DeliashaR, Thank you for your feedback! We are glad to hear that you are happy with the overall performance of the WH1000XM4! Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sweet Ride, Mellow Music

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Listening to music with my new Sony- WH1000XM4 is more enjoyable. The notes from different instruments flows sweetly, so mellow. No in-flight entertainment on my flight but with my Sony headphone, the movie sounded like it was seen on a big screen theater. The plane's engine's noise unnoticeable.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi ImeldaS, Thanks for the 5-star rating! We're glad you like your new headphones. Enjoy and thanks for choosing Sony. -Craig Sony_US

  • Pros mentioned:
    Bass, Sound quality

    Rated 5 out of 5 stars

    Best to buy headphone

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is an amazing product. Recommend it to people who are looking for new headphones with a good bass and clear audio. This is better than the beats studio/beats studio pro.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello DeGoose,
      Perfect! Thanks for your recommendation and 5-star review. We are truly happy to hear your satisfaction with the audio quality of our Sony WH1000XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco Sony_US

  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    The best!

    |
    |
    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones are the best on the market right now in terms of noise cancellation and value. I compared these to the Bose 700s and for me, these win all day, every day. They are lightweight, hold a charge for forever it seems, and have a fully functional app so you can fine tune your settings. Awesome headphones, you won't regret it!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JLA2018,

      You made the right choice! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      ~Ralph Sony_US

  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Great headphones!

    |
    |
    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing sound quality and sound cancellation. Many options to alter sound and can disable sound cancellation if you want to. Long battery life.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Sara, Awesome! We're thrilled to hear you appreciate the amazing sound, top-notch noise canceling feature, long battery life, and a variety of presets and custom features using the Sony | Headphones Connect App. Thanks for choosing Sony! -Sam Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    No

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound and nice design. It fits well to my head

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Rpere64xxx, Wow! Thank you for this amazing review of your WH-1000XM4. We're glad you love the exceptional sound quality, comfortability, design, and overall features of your headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. The headphones blend sophisticated style with exceptional comfort. Super-soft, pressure-relieving earpads in foamed urethane evenly distribute pressure and increase ear/pad contact for a stable fit. And with a lighter-weight design, you'll barely notice you're wearing them. Thanks for choosing Sony! -Jess Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    SONY XM4

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was recommended by a friend and after adjusting the initial settings the quality is amazing! very comfy for everyday wear and even wear them to the gym with no issues.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      You made the right choice, Jayla! We're glad you're happy with your purchase. Make sure to keep your device's firmware up to date to enjoy all its features. Thanks for choosing Sony! -Craig Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Head Phones

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    What an amazing system that fits perfect, the sound is perfect.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi KevinHasCovid, awesome! We're glad you like our product! Thanks for choosing Sony. ~Carl Sony_US

  • Pros mentioned:
    Bass, Sound quality

    Rated 5 out of 5 stars

    Skullcandy Crusher ANCs bow in respect to these.

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    You already know. These are by far the best headphones for the price. I originally had the skullcandy crusher ANCs, and thought I would miss the bass. However upon revisiting them today, the clarity of the Sony's sound with great bass, far outweigh the eye rattling subwoofer bass from the ANCs

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi SteamRawrStepOfficial,

      We appreciate the 5-star rating and we're glad you like the noise canceling,clarity and bass of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!

      Regards,
      David Sony_US

  • Pros mentioned:
    Bass, Sound quality

    Rated 5 out of 5 stars

    Buy it If you want quality sound and bass

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Satisfied with great sound quality l. Quality bass, clear sound. Awesome noise cancellation. Only issue is it does not stay on head if using in gym and laying over bench.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Ashh,
      That's awesome! We are truly delighted to hear your satisfaction with the audio quality of our WH1000XM4 and also with the noise canceling capability of the headphone. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Very good Headphones

    |
    |
    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great noise cancellation, very comfortable on the ears and noise is very loud and clear! Beautiful color/design.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi VanessaC, Thank you for sharing your wonderful review of your WH1000XM4! We're glad you're enjoying the sound quality and noise canceling feature of the unit. Good to know you find it very comfortable during use and you appreciate the silver color and overall design. Thank you for choosing Sony! -Jess Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great value for the money

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    a great everyday audio experience.i use this product to react to music on a podcast and for daily listening around the house. noise cancelling is great and the features are very useful

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for sharing your experience with the WH-1000XM4, Marcus! We're so glad to hear they provide a great everyday audio experience for you.

      It's wonderful to know that you find the noise canceling to be great and the features very useful, whether you're reacting to music for your podcast or just listening around the house. We designed these headphones to be versatile and comfortable for all-day use, with industry-leading noise cancellation to let you focus on what you're listening to.

      Your feedback is truly valuable, and we appreciate you taking the time to share it. Thanks again for choosing Sony!

      Best regards,
      Gus
      Sony Social Media Team Sony_US

  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Touch controls

    Rated 5 out of 5 stars

    Good headphones, slightly cheap feeling

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound, excellent noise cancelling. Touch controls aren't exactly my favorite but these headphones make up for it everywhere else. Only real complaint is the headband feels a lot cheaper than the older WH-1000XM3s, instead of soft touch plastic it's a really awful feeling scratchy kind. Not encouraging at nearly $300

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Ethan,
      Thank you for sharing your experience with the XM4 headphones. We're glad to hear that you are enjoying the great sound and excellent noise canceling function of the unit. We're sorry to hear that the headband of the unit did not live up to your expectations. We value your feedback and take it as an opportunity to improve our products and services in the future. Adjusting the headband and the earpads properly can help reduce discomfort while wearing the headphones. These headphones actually support super-soft, pressure-relieving earpads in foamed urethane evenly distribute pressure and increase ear/pad contact for a stable fit.

      The WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony! - Kris Sony_US

  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Sony xm4 headphones

    |
    |
    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound quality is amazing and battery life is very good as well it doesn’t die fast and the audio is very customizable with the app overall it’s a great headphone for everyday use

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello AndyE,
      That's nice to hear that you are amazed with the sound quality of our Sony WH1000XM4 as well as the long battery life. With our XM4, you can enjoy listening to your favorite music without distractions. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! - Marco Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Best Value and Audio Quality

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Probably the best over the ear headphones ive ever owned. Great sound quality and they are super comfortable. Noise cancelling is great but would be better if the transparency mode was a little better sound can be a little muffled and hard to hear compared to AirPods Max or standard Air Pods Transparency modes.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Nshawn43, Ecellent! We're glad that you like the sound quality, comfort, and noise canceling function of your headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    The best quality for the price

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent quality headphones true clean deep rich sound Excellent noise cancelation durable design in my opinion better than the newer version

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Duckaduck, Awesome! We are glad to hear that you are happy with your new WH-1000XM4! Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Sony XM4 Over the Ear NC Headphones

    |
    |
    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sounding, comfortable headphones. Useful for travel, music, and conference calls. Great call quality. Effortless connection to multiple devices. Noise canceling works great - highly recommend!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi 2FakeHipsDontLie,

      Fantastic! We are extremely pleased to know your satisfaction with amazing performance of the WH-1000XM4. We truly appreciate your recommendation!

      Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the equalizer lets you customize sound levels to suit your music.

      Thank you very much for purchasing our WH-1000XM4 and for choosing Sony!

      - Romeo Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    WH-1000XM4

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I not only purchase 1 but a total of 3 for me and my kids. This works great and noise canceling is so nice. Can’t hear what’s going on at all in the next room when you have them on. So be careful when your using this out in public

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Joce,

      Thank you for choosing Sony!

      We truly appreciate your loyalty as a Sony customer! We’re delighted to hear that you enjoyed the WH-1000XM4 headphones so much that you decided to purchase three for yourself and your children. It’s fantastic to know that the noise-canceling feature is performing as expected, allowing you to fully immerse yourself in your music without distractions.

      We also value your considerate reminder about being mindful of others while using the headphones in public spaces. Remember, by utilizing the Sony Sound Connect app, you can activate Ambient Sound Control, which seamlessly blends certain external sounds, like transportation announcements, with your music.

      For a step-by-step guide on how to enable this feature, be sure to check out this helpful video: https://www.youtube.com/watch?v=7vPJ97Gy6l8.

      Best regards,
      -Fred Sony_US