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Customer Ratings & Reviews

Your price for this item is $278.00

Customer reviews

Rating 4.7 out of 5 stars with 12471 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

94%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 132 Showing 2,621-2,640 of 12,471 reviews
  • Rated 5 out of 5 stars

    Headphones are Great!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My teenage grandchild wanted these as a gift. They are beyond a doubt the best headphones that could've been purchased. High Quality sounds, comfortable to wear.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi KatherineA,

      Thank you for your feedback! We are thrilled to hear that your grandchild is enjoying their new gift and that the sound quality and comfort have exceeded your expectations.

      Thanks for choosing Sony.

      Best regards, Eliab Sony_US

  • Rated 5 out of 5 stars

    Pure beautiful sound

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I use these when I want the world away and listen to great sounding music, best set of headphones I have owned, light weight and stays on my head when I mow the grass, no mower just great music backgrounds I never knew existed

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Wolfthom,

      Amazing! We're glad that you like the sound quality, weight, fit, and noise canceling function of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    The best got better

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones are almost guaranteed to fit anyone right off the bat. The sound is stellar. The ANC is unbelievable. The look is incredibly clean. The functions are above all else. Even the app glows well to have the added functionality. I highly recommend these to everyone and area WELL worth the price.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Sonic44, Thank you for the perfect rating! We're thrilled to hear you like the amazing fit, sound quality, noise canceling feature, and clean design of the WH-1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam Sony_US

  • Rated 5 out of 5 stars

    Excellent sound

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect gift, sounds amazing, crisp sound an very clear, no static and deep bass,

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello eljesse,

      Thank you for choosing Sony!

      We're delighted that you love the WH1000XM4 and that they made the perfect gift for you. It's fantastic to know that you're enjoying the amazing sound quality, with crisp clarity and deep bass. Thank you for sharing your experience with us, and we hope you continue to enjoy your headphones for many more listening adventures!

      Best regards,
      -Fred Sony_US

  • Rated 5 out of 5 stars

    Like this new headphones over Bose

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I already owned one Bose QuietComfort 35 II wireless Bluetooth headphones. The sound is great, but it can't cover my ears fully which makes the noise cancellation function less effective. I tried the new Sony WH-1000XM4 at a local Best Buy store and really like the comfort and sound quality. : )

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good purchase

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I do transcript work and this works perfectly. It blocks outside noises, but when I speak it allows me to hear room noise. A charge lasts a long time and it turns off automatically. Plus with wireless, I can move from my computer without removing headset.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Happycamper,

      Great! We're glad that these headphones are perfect for your lifestyle. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Great for programmer husband

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought these for my programmer husband. He loves them- he had another pair for years and when they finally died he knew he needed to get the same kind.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi user178620,

      We are so glad to hear that your husband is enjoying his new WH-1000XM4 headphones! It is a great testament to the quality of the series that he chose to stick with the same model for his programming work, where the industry-leading noise cancellation and 30-hour battery life are perfect for long, focused sessions. We hope this new pair serves him just as reliably for years to come. Thanks for choosing Sony.

      Best regards, Eliab Sony_US

  • Rated 5 out of 5 stars

    Worth every penny

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A tremendous step up from budget headphones. Super comfortable too along with great sound.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi AnthonyB, Awesome! We are so glad to hear that you are happy with your new WH-1000XM4 headphones! Thank you so much for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    Def a Best Buy

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing sound and lightweight. Love the swiping method on the earpiece for volume and skip.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Remy, we're glad you love your new headphones! Thanks for choosing Sony! ~Earl Sony_US

  • Rated 5 out of 5 stars

    Noise reduction.

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent for study days when you need to block out everything around you and focus. And the ear pieces are really comfortable when having these on for long periods of time.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Jennifer,

      Perfect! We're thrilled that you are enjoying the noise canceling function and comfort of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    A solid headphone.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    From the perspective of a college student, these are really great headphones as they are comfortable to wear for extended time periods and I especially love their noise-canceling feature. Would also recommend downloading the Sony app as this allows you to customize the headphones further to your liking.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Jenn2,

      Great! We're glad that these headphones fit perfectly for your lifestyle. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony.

      ~Ralph Sony_US

  • Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome, my kid love it, good battery life and sound!!!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi ErickC,

      Great! We're glad that your kid is enjoying the sound quality and battery life of the headphones. Thank you for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones have been great. I ended up passing them down to a co worker when I upgraded to the XM5 on ear headphones. She loves them. As a former dog bather, they have excellent noise reduction.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi RobynP,

      We are immensely pleased to hear that your WH-1000XM4 headphones have been great for you, and that they continue to deliver an excellent experience for your coworker! It is especially rewarding to know that the noise reduction capabilities provided superior performance even in demanding environments. Thank you for being a loyal Sony customer and upgrading to the XM5s!

      Regards,
      Dominick Sony_US

  • Rated 5 out of 5 stars

    Superb Noise Cancellation

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The ANC (active noise cancellation) on these is second to none, listening to music is completely isolated and you are unable to here anything.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Derek,
      That's nice to hear! We're very happy that you like your new Sony WH1000XM4 for having such an awesome ANC capability. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco Sony_US

  • Rated 5 out of 5 stars

    Worth the money

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great set of Headphones. I prefer these over the Beats over the ear studio because they're much lighter. Way more comfortable to wear. I wish they were wireless with the new PS5 but hopefully they'll come out with an update that allows them to. The Best Buy exclusive navy color is gorgeous.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    EXCELLENT headphones

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got these for my daughter after she started eyeing mine. I'm a bit of a headphone hoarder and have way too many pairs given that I only have 2 ears. The sound on these rivals the AirPods Max, for a much lower price (about half at the time of this review). The noise cancelation is amazing, the sound quality stunning, and the best part - they fold up, unlike their expensive competition. If I'm going on a trip and space is at a premium, I'm choosing these over the AirPods Max. For me, I can't really even tell a difference in sound. I wanted to buy the xm5 for myself, but honestly I can't justify it as mine still work perfectly.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JLA2018,

      Fantastic! You've made a great choice! We are very happy to know your satisfaction with the amazing noise canceling feature, superb sound quality, stylish design, and reasonable price of the WH-1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the equalizer lets you customize sound levels to suit your music.

      Thank you so much for purchasing our WH-1000XM4 and for choosing Sony!

      - Romeo Sony_US

  • Rated 5 out of 5 stars

    great device, wonderful value

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I abosultely love these headphones. I've had them for months and I can't get over how amazing they are! pros: amazing sound, battery life and noise cancelling. Cons: the fit can be a bit of a headache after wearing it for a few hours without breaks. but it's very snug.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Carl,

      We're glad that you like the sound quality, battery life, and noise canceling function of the headphones. Your feedback about the fit is greatly appreciated. For optimum fit and comfort, make sure to adjust the headband of the headphones. We hope you continue to enjoy the amazing features of the headphones.

      Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Simply the best hands dwon

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve tried many headphones and these are by far the most comfortable and have the best noise canceling aside from the apple airpods max, but the airpods max are too heavy in my opinion and too expensive.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Flakotech, You've made an excellent choice! We're thrilled you like the comfortable fit and great noise cancelling feature of your Sony WH-1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam Sony_US

  • Rated 5 out of 5 stars

    Makes Traveling Much Nicer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very excited about these headphones! I've been traveling with an older pair and while those have been very good, there's little comparison in sound quality and noise reduction.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi RobertC,

      We are beyond pleased to hear how excited you are about your Sony WH1000XM4 headphones! It’s rewarding to know that the sound quality and noise reduction have made such a noticeable difference compared to your previous pair. Thank you for choosing Sony, and we hope they continue to enhance your travels!

      Regards,
      Dominick Sony_US

  • Rated 5 out of 5 stars

    Bomb.com

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely unreal how great the audio is. The battery life alone is a game changer. If the buttons were easier to use I would absolutely appreciate it.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thanks for sharing a positive feedback, Geostorm! We're glad that you are impressed with the sound quality of the headphones. The WH1000XM4 is designed with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Craig Sony_US