Customer Ratings & Reviews
- Model:
- WH1000XM4/S
- SKU:
- 10101548
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
- Pros mentioned:Sound quality
Best headphones
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound super nice design compact when it needs to be. Perfect for when i am at the gym. The best headphones i have purchased. Would buy for the whole family if i needed too.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jammer, we're glad you like the sound quality of our product. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. ~Earl
- Pros mentioned:Comfort, Sound quality
Best headphones ever.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The best noise cancelling headphones in the game. Very comfortable, easy setup and app has great useful features. On ear feel is amazing as well, the sound quality will blow you away. I just wish apps like Apple Music and Spotify would incorporate 360 sound for the full XM4 experience. Definitely recommend!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Eddy,
You made the right choice! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Comfort, Sound quality
Amazing headphones
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Super comfortable, amazing sound, the noise canceling is really good. Best headphones I ever bought!!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JoseA, Awesome! We are glad to hear that you are enjoying your new WH-1000XM4's amazing noise canceling, comfort, and sound quality! Thank you for choosing Sony! -Carl
- Pros mentioned:Comfort, Sound quality
Outstanding!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the sound these bad boys produce and they are very comfortable to wear(even for someone with a big head and ears)! I would recommend these to anyone!
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Ryno,
Great! It's nice to hear that you are love the sound quality and performance of our WH1000XM4 as well as the comfortability to wear it. We appreciate your recommendation and thank you for choosing Sony! Enjoy! - Marco
- Pros mentioned:Comfort, Sound quality
Very nice headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Audio quality is amazing. Super comfortable. Sound cancelation is phenominal. Used Bose for a very long time but switched to these and i am not at all dissapointed. Highly recommend
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Tdrucken619,
Thank you for your purchase and we are honored to have customers like you. We're glad to hear that you like the sound quality, comfortable design of the Sony headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. We appreciate the recommendation and thank you for choosing Sony!
-David
- Pros mentioned:Battery life, Sound quality
Good but not great; I'd pick the Bose NR 700s
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good but not great, as while these have an incredible battery life and good sound, they overheat the ears and don't feel comfortable for long periods. At least in my experience, the Bose 700s were the better choice when compared to these and even the AirPods Max. These improve the XM3 that came before them, but still have lesser call quality issues when using on Zoom/WebEx and the sound is a bit too boomy when compared to more accurate headphones that are priced similarly.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi esion, thank you so much for the 4-stars review. While we are glad you like the great sound quality and long-lasting battery life of these headphones, we are sorry if you feel uncomfortable wearing these headphones. The WH1000XM4 has a self-adjusting headband and soft cushioned earcups that cover the whole ear. You may try adjusting the headband slider so that they cover your ears. This will help give you more personalized comfort. Having unusually dry skin can store static electricity in humans. A large amount of static electricity in the body and having contact with electrical devices at the same time can cause stress on the device and/or on your body. You can avoid this from happening by wearing clothing of natural materials that can't store static electricity. For the call quality, these can be improved by updating its firmware to the latest version (2.0.7). The software includes key features, applications, bug fixes, and feature improvements. For more details, please visit https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/downloads/00017022.
If there’s anything we can do to help, please email us at socialsupport@am.sony.com with the following details:
Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:
Thank you so much for choosing Sony!
Sincerely,
Romeo
Sony Social Support
- Pros mentioned:Comfort, Sound quality
Best headphones out there!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought these headphones for my fiancé…. Gotta say I’m pretty jealous because they are awesome! Incredible sound quality, comfortable and intuitive controls!
I would recommend this to a friendBrand response from SonyListens
Posted .Hello EthanW,
Thank you for your purchase and we're glad that you appreciate the awesome sound quality, comfortability and the intuitive controls of our WH1000XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! Enjoy! - Marco
- Pros mentioned:Comfort, Sound quality
Great Headphones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great, comfortable headphones much better than the competitors.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Matt, We're thrilled to hear that you are enjoying the comfortable fit and exceptional performance of your WH-1000XM4! Thank you for choosing Sony. - Romeo
- Pros mentioned:Sound quality
Review
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Some of the best headphones I have. Noise cancellation is really good
I would recommend this to a friendBrand response from SonyListens
Posted .Hello AthanF!
Thank you so much for sharing your feedback with us. It is fantastic to know that you appreciate the noise cancellation on the WH-1000XM4 headphones.
These headphones are designed to deliver exceptional sound quality and advanced noise-canceling technology, helping you enjoy your music in peace. Plus, with features like adaptive sound control and long battery life, they’re built to keep up with your lifestyle comfortably.
We really appreciate you choosing Sony!
Best regards,
Estefany
- Pros mentioned:Sound quality
Great Headphones
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased a new Sony TV so naturally hadto get some new headphones. These are much better than my old ones. Sound quality is great.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Mocsam,
Thanks for sharing your experience with us.
We're delighted to hear you're enjoying your new WH-1000XM4 headphones and that you're noticing the significant upgrade from your old ones—that's thanks to their outstanding sound quality and top-tier noise cancellation!
We appreciate you choosing Sony!
Sincerely,
Jenn | Sony North America.
- Pros mentioned:Battery life, Sound quality
Great buy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love these, they’re very comfortable and don’t slip. I use them around the house and at the gym and they block noise extremely well. The battery is amazing too. If something happened to these I would drop the money and get a new pair immediately, I love em.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi EmilyT, We are so glad to hear that you are happy with your new WH-1000XM4 headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Battery life, Sound quality
Sony has an awesome winner here!!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely ones of the best pair of Active Noise Canceling headphones I ever have had the -pleasure of using. USB-C charging so I can use the same charger as my other more modern devices. Built in Microphone with Filtering for great call clarity. Awesome battery life, even with the ANC active.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi UxoriousBurrito,
You made the right choice with the Sony WH1000XM4! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Bass, Sound quality
AMAZING
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was debating wi h headphones to buy for the longest time before I finally settled on this pair. They definitely live up to all the hype and the app is easy to use and to adjust the bass. The sound canceling is amazing and exactly why I bought them!
I would recommend this to a friendBrand response from SonyListens
Posted .Excellent choice Aec1! We are so glad to hear that you are happy with your new WH-1000XM4 headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
Definitely Worth the Money!!
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The noise canceling is really good, also easy to clean and doesnt move around a lot.
I would recommend this to a friend- Pros mentioned:Comfort, Sound quality
Sony headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Like them alot they have a great sound I really recommend them you could take them anywhere Especially on the road trip They are really comfortable ..
I would recommend this to a friendBrand response from SonyListens
Posted .Hi NatividadC, we're glad you like our industry-leading noise canceling headphones! Thanks for choosing Sony! ~Earl
- Pros mentioned:Sound quality
Better than expected
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Glad I purchased these headphones. First thing I noticed about them is that they are lighter than I expected but still good quality material and the sound quality is great especially with the different EQ settings. The noise cancellation and the acuracy with the touchpad features ambient sound control is impressive. The pressure on the earpads is not too bad and the earcups have a soft memorylike foam which is comfortable and doesn't seem to make my ears too hot after a while of wearing them. The optimizer does seem to help make the earcups feel a little more natural when wearing them. I got this as a gift for my other half and wanted to test it before giving it to him for Christmas. I'm honestly thinking of investing in a pair for myself. It also really helps with studying and writing reports when there is a lot of noise in the house. The 2 way pairing also seems to be useful when I'm on the phone and using my laptop at the same time and decreases the hassle of having to switch back and fourth as I have experienced with earbuds. The charging cable that came with it is a bit too short but can always use a longer cable so it's not a problem. It takes a bit to get used to the touchpad swiping motions but It didn't take me too long to find certain ways to swipe without much hassle. It also seems to have a good grip on my head as my head is pretty small but I'm glad i can move around and not feel like it's going to fall off. The mic quality seems to be good. However, if the headphones are in a certain angle such as if you were to lay down while on a call, it seems muffled but headphones aren't really meant to be used when laying down so it's not too much of an issue. Otherwise, I think these headphones were worth purchasing so far. I also love how it comes with a hardshell case to carry the foldable headphones and the different cables that come with it which is an extra plus.
I would recommend this to a friend - Pros mentioned:Bass, Sound quality
Bass bass bass
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love taking these to the gym because the bass and overall sound quality on them is amazing.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello JohnH,
Nice! We're glad that you are enjoying the sound and bass quality of our XM4 headphone. Thank you for choosing Sony! - Marco
- Pros mentioned:Comfort, Sound quality
Amazing
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Literally the best headphones I’ve ever owned. Sound quality is amazing and they are really comfortable
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Anna, fantastic! You've certainly made a great choice! We're truly happy to hear about your satisfaction with the amazing sound quality and very comfortable fit design of your WH-1000XM4. Thank you so much for the perfect star review and for choosing the best brand, Sony! - Romeo
- Pros mentioned:Sound quality
The Travel Endgame
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.There are other wireless headphones out on the market that are technically better, but at over half of the price without much of a difference in performance. The sound signature is great for casual listening, don't get these for your dedicated listening sessions for audiophiles, this is not your product. However, if you are used to headphones that come bundled with products, these will blow your mind. The sound cancellation is some of the best I have ever heard and the gesture controls are amazing. The one complaint I have is that one audio codex is not accepted, I forget which one, but it means I cannot use these on my TV wirelessly without substantial delay. Get dedicated tv headphones for that purpose. No issue though on iphone or android
I would recommend this to a friendBrand response from SonyListens
Posted .Hi PSGamer, You've made an excellent choice! We're glad you like the great sound quality, excellent noise cancellation, and amazing touch control of your Sony WH-1000XM4.
Note: This headset supports the following 3 codecs for music playback via an A2DP connection: SBC, AAC, and LDAC.
The audio playback on the headset may be delayed from that on the transmitting device, due to the characteristics of Bluetooth wireless technology. As a result, the sound may not be in sync with the image when viewing movies or playing games. Please check the AV sync settings or any related settings of your TV to minimize the audio delay. Hope this helps!
Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam
- Pros mentioned:Comfort
Amazing headphones
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Hands down the best headphones, great for school and every day use. They are very light on the ears and head!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LOURDESM,
Thank you for the incredible 5-star review! We are excited to hear that you feel the WH-1000XM4 are the best headphones you've ever owned. Knowing that our industry-leading noise cancellation, rich sound quality, and all-day comfort are making a difference in your listening experience is exactly what we strive for!
Thanks for choosing Sony!
Best regards,
Dominick