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Customer reviews

Rating 4.7 out of 5 stars with 12581 reviews

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Rating by feature

  • Sound Quality

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

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94%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 136 Showing 2,701-2,720 of 12,581 reviews
  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    My go-to wireless headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent performance and value. Very comfortable for all day work and commute use. Works great with all of my devices (iPhone, iPad, PC, MacBook Air, switch, PS5)

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you so much for your glowing review of the WH-1000XM4, Udang! We're thrilled to hear that they're exceeding your expectations in both performance and value.

      It's fantastic to know that you find them comfortable enough for all-day use during your work and commute. We designed them with comfort in mind, along with features like our industry-leading noise cancellation, so you can truly immerse yourself in your audio, no matter where you are.

      We're also delighted to hear that they work seamlessly with all your devices—from your iPhone and iPad to your PC, MacBook Air, Switch, and PS5. Our goal is to provide a versatile and high-quality listening experience across all platforms, and your feedback confirms we've hit the mark.

      Thanks again for choosing Sony and for taking the time to share your experience. We hope you continue to enjoy your headphones for a long time!

      Best regards,
      Gus
      Sony Social Media Team Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    SONY Noise-Cancelling HEADPHONES

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are the best for the money. I was in flight with a person using these headphones and I asked about them. He said that the SONY were the best. I went to Best Buy and tried Beats, Bose, and others and when I put on the Sony I could not believe the difference. I see so many on the Plane with Bose and think they just went with a name. Listen for yourself and you will agree SONY is the BEST.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi BabyBoomerGuy, Awesome! We are glad to hear that you are enjoying the sound quality of your new WH-1000XM4 headphones! Thank you so much for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Good headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I found these headphones to be very comfortable. They work as advertised. The volume control on the right earcup needs a little work but they are quite satisfying. I would recommend them over the apple iPods max as the max is much heavier. The app works very well. Noise canceling is very good.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Hermanh, excellent! We're glad that you love the comfort, controls, app, and noise canceling feature. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Top Notch Headphones

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this headphones as an upgrade. I thoroughly enjoy listening to my music on them. They are super comfortable and perfect for blocking out background noise, including airplanes.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Jzgm, You've made an amazing choice! Thank you for upgrading to your new Sony XM4. We're glad you're enjoying the comfortable fit and excellent noise cancellation of your new Sony headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam Sony_US

  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Great price. Beats the Bose.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I loved it so much I bought my in-laws the white and blue one. The sound is excellent. The Bass is not heavy. Worth the price. I know the 1000XM5 is out but I can't imagine it being that better than what they have already made. The battery is great.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DuyDao, Awesome! We're glad you love the excellent sound quality and long-lasting battery life of your Sony WH-1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sony outstanding products

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sony very high quality fit comfortably the sound is outstanding and I've had Sony products before very reliable definitely would recommend these headphones

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Camel2020, We are happy that you like the sound quality of your Sony WH1000XM4 headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for trusting Sony! Vincent Sony_US

  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Great sound annoying control

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These sound great and have a good build quality. The customization of sound output and button function is nicely executed but the touch control on the right side is so annoying I had to turn it off. Would buy again

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DYLANK,

      We're glad to hear you're enjoying the sound quality and build of your WH-1000XM4 headphones! We also appreciate your feedback regarding the touch controls. We understand that they may not be for everyone, which is why the option to disable them is available in the Sony | Headphones Connect app. We are always working to improve our products, and your feedback is a valuable part of that process.

      Thanks for choosing Sony.

      Best regards,
      Eliab sony-global

  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Excellent noise canceling headset

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones are very good. The build quality is sturdy, but very lightweight. Battery lasts a long time, at least 15 hours on a charge. I really like the companion app which allows you to personalize and fine tune the noise cancellation/ pass-through audio settings.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi FLdad75,

      Great! We're thrilled to hear your 5-star review of these amazing headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Love them more than AirPods

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love these headphones!! I work from home and my AirPods would die every 4 hours or so and these I can wear for days without charging and the sounds is amazing! Worth the money for sure!!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi AndreaS, Thank you for the great review! We're glad to hear that you love the excellent battery life and amazing sound quality of your Sony WH1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Super comfortable & top of the line ANC

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was considering getting the cheaper version of Sony's ANC headphones but after trying side-by-side, really there is no comparison. If you want a pair of headphones you can wear comfortably for hours and have some of the best noise cancellation, these really are the top of the line.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi strider47, thank you so much for your positive review! We are extremely thrilled our WH-1000XM4 suits your needs and expectations.

      The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the equalizer lets you customize sound levels to suit your music.

      Thank you so much for recommending our WH-1000XM4 and for choosing Sony!

      - Romeo Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great headphones - highly recommend

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound, top quality you’d expect from Sony. Active noise cancelling is great for studying.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Jomo,

      Thank you for choosing Sony!

      We're honored to hear that the WH1000XM4 delivers the great sound and top quality you expect from Sony. It's especially rewarding to know that the active noise cancelling feature is helping you create a focused environment for studying. Your positive experience is truly appreciated.

      Best regards,
      -Fred Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great Headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you don’t want to be disturbed by outside noise at a reasonable price this is the headphone for you. Once paired to my tv and the volume adjusted I had no problems.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi GARYR,

      We're thrilled to hear you're enjoying the excellent noise cancellation and sound quality of your Sony WH-1000XM4, especially for undisturbed listening at a great value! We're also glad to know the pairing with your TV was successful. Enjoy the immersive audio experience!
      Thanks for choosing Sony.
      -Eliab Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 4 out of 5 stars

    Good value and quality

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very comfortable to wear and do an excellent job of cancelling external sound. These work particularly well when one is playing music. And the quality of the speakers is very good. But just in case you think that these will cancel noise effectively without playing music - like if you want to do homework or something else and just block out noise - don't, because that won't happen. All in all, a great set of earphones though, and good value for the money.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Jake23,

      We're glad that you like the comfort and sound quality of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location.

      Your feedback about the noise canceling function (without audio) is greatly appreciated. This will certainly help us improve our products. Thanks for sharing your review and for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Phenomenal

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    In love with these headphones I use them daily!! Would recommend purchasing these if you’re looking for a good pair of headphones

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Tickler,

      Thank you for choosing Sony!

      We're excited to hear that you're in love with your WH-1000XM4 headphones! It's fantastic to know that you use them daily and that they've been a great purchase for you. Thanks for the recommendation!

      Best regards,
      -Fred Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Worth it

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this for my sister for christmas and she loved it!!! It's really comfortable and the sound quality is amazing. It's perfect for everyday use!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Samira,
      Thank you for purchasing our WH1000XM and for the 5 star rating! Surely your sister will love this one and we're glad that she's satisfied with the amazing sound quality and comfortability of her new headphone. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If she hasn't already, please tell her to check our Sony Headphones Connect app which will let her fine-tune her music to her liking! Thank you for choosing Sony! - Marco Sony_US

  • Pros mentioned:
    Battery life, Comfort

    Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very comfortable and long lasting battery. The product is sturdy

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JulianS, Thank you for the 5-star rating! We're glad you are impressed with the build quality and battery performance of the headphones. Enjoy and thank you for choosing Sony. -Craig Sony_US

  • Pros mentioned:
    Bass, Battery life

    Rated 5 out of 5 stars

    Good Headphone

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I always wanted a good headphone and I tried many others…. But Sony XM4 ticked all the boxes of modern headphone . Bass, treble and battery life… nothing to complain about..

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Billy, Excellent! We are glad that you are enjoying your newest noise canceling headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Excellent wireless noise cancelling headphones

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent headphones with a lot of functions and setups for active noise cancelling. It also learns your location where to activate/switch to noise cancelling etc. Sound is Good+, not the best but again I don't listen to music really out loud. Excellent design and durability.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JoEnGr001,
      Awesome! We're glad to hear you love your new headphones. Nice to know you like the Adaptive sound control, amazing sound quality, excellent and durability of the unit. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! - Kris Sony_US

  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Great quality headphones

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Battery life is so awesome. The sound on these is my favorite thing ever. I love them I have no issues with them, been using them for the last year!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Mellopez00, Thank you for sharing your positive experience with your WH1000XM4! We're thrilled to hear you love the excellent battery life and great sound quality of these headphones.  Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sony Xm4

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sony bluetooth headphone, i bought different brand of bluetooth headphones, when I tried this Sony XM4 is really amazing sound, the design, the quality of material and most all the performance it’s really great!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi starlg7, You've made an awesome choice! We're thrilled to hear you like the amazing sound quality, design, quality, and overall performance of your new Sony WH-1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam Sony_US