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Customer Ratings & Reviews

Your price for this item is $278.00

Customer reviews

Rating 4.7 out of 5 stars with 12471 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

94%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 138 Showing 2,741-2,760 of 12,471 reviews
  • Rated 5 out of 5 stars

    Best wireless headphones!

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best over the eaf headphones ive ever purchased! Love the multi connect feature so i xan connect my phone and my ipad at the same time. Very light weight and comfortable. Works great eith my android phone. Best yet, battery life lasts 20+ hours of use.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Ygb77,

      Awesome! We are glad you like multi connect function and battery performance of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony!

      Regards,
      David Sony_US

  • Rated 5 out of 5 stars

    Sony

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones sound amazing! The only thing I would caution the user is that you put them in their case when transporting them because the last pair broke.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Adam, thank you for giving 5 stars! It makes us really happy to hear you're enjoying the WH1000XM4 outstanding sound quality! We also really appreciate your recommendation, we agree that it's best to store them in their case when not in use to ensure they remain in good condition for a longer period. Thank you for choosing Sony. Best regards, -Jenn. Sony_US

  • Rated 5 out of 5 stars

    Just wow

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m sure you’ve heard how well the headphones are already so I’m gonna keep it short: Save up for it if you can, do 4 installment payment method, something! These headphones are so worth it! I’m a noise canceling QUEEN and these headphones deliver one of the best sounds I’ve ever had. With Apple airpod max you might get great sound as well but one thing about apple accessories is that they don’t last long. These Sonys will literally last you forever and the app literally allows you to customize your liking on how you want your audio and the clearity mode makes you hear everything it’s quite amazing.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi r234, we're glad you like the sound quality of our product! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing SONY. ~Earl Sony_US

  • Rated 5 out of 5 stars

    Perfect!

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Before i settled on these i tried JBL - Club 950NC Wireless Noise Cancelling Over-the-Ear Headphones and the quality and sound is night and day. These sony headphones has very good noise cancelling, bass and overall sound. Ive tried many headphones and these are top 2.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Hollywudjones, Wow! Thank you for sharing your thoughts and experience using your WH-1000XM4! We're glad you're enjoying all the improvements we made on these headphones especially the noise cancelling feature and superb sound quality. Sony’s industry-leading noise cancellation evolves to further immerse you in your music. The addition of Sony’s proprietary HD Noise Canceling Processor QN1 masterfully eliminates the noise around you. Listen all day with up to 30 hours of battery life. Quick charging gives five hours of playback with just a 10-minute charge. To get the most out of your WH-1000XM4, download the Sony | Headphones Connect App. It includes Adaptive Sound Control—which automatically adjusts noise canceling based on your activity and an equalizer—which can be customized to fine-tune your music. Using our advanced noise canceling technology, we designed these headphones so you can block out noise and experience next-level silence. Plus, you have the ability to use the convenient smart features including Quick Attention, Google Assistant/Alexa/Siri compatibility, and touch controls. Thanks for choosing Sony! -Jess Sony_US

  • Rated 5 out of 5 stars

    JUST DO IT ALREADY

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I returned the Bose NC 700 for these... After using both for about 2 weeks 8 hours a day for work, I can confidently give my results.... BOSE had the better NC and phone call quality... However, Sony wins on every other aspect you can imagine... Sound quality is substantially better with music and voices in general.. Not to mention you can also adjust the frequencies to your own liking.. The app is a little weird and not every feature is fully explained on the Sony headphones, but I am so glad I got them.. There are already a lot of lengthy reviews but basically between these two, I would go sony every time.. Noise cancelling is amazing but just not quite up to par with bose in my opinion.. There are different reviews stating otherwise but IN AN OFFICE SETTING, I can hear my keyboard when I type having the sony headphones on.. With BOSE, I could not hear my keyboard... However I keep hearing sony blocks more overall frequency but I have just not been in the situation to compare.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Vince, Thank you for purchasing the WH-1000XM4! We're glad to hear you appreciate the sound quality and noise canceling feature of these headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam Sony_US

  • Rated 5 out of 5 stars

    Amazing!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product is excellent. The build quality is great, the sound is AMAZING, and the battery life is unmatched. Definitely a great purchase.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi AlexS, we're glad you like the the battery, build and sound quality of our industry-leading noise canceling headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! ~Earl Sony_US

  • Rated 5 out of 5 stars

    Great Headphones

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely outstanding audio! Love the feel of the headphones as well. I also love the customization provided by the EQ. 10/10

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Marc, we're glad you love our product! The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! ~Earl Sony_US

  • Rated 5 out of 5 stars

    Sony headphone xm4000

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound quality and ease of use, overall an excellent headphone!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MelM,

      Thank you for choosing Sony!

      It's truly wonderful to hear that you appreciate the sound quality and ease of use of the WH1000XM4 headphones. We're delighted to know that the product has made such a positive impression on you.

      Best regards,
      -Fred Sony_US

  • Rated 5 out of 5 stars

    Best sound yo enjoy music

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When I purchased this, they were on sale and I couldn’t have done the best purchase ever. These are the best headphones specially, if you go to the gym.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JuanV,

      It brings us great joy to hear that your purchase of the Sony WH-1000XM4 headphones was the best decision!

      We are especially thrilled to hear that they are the perfect companion for your workouts at the gym. Their industry-leading noise-cancellation creates a distraction-free environment so you can focus entirely on your fitness goals, while the secure, comfortable fit and long-lasting battery life ensure they keep pace with your longest sessions.

      Thank you for choosing Sony.

      Regards,
      Dominick Sony_US

  • Rated 5 out of 5 stars

    Solid

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best NC headphones you could buy, preferred over the apple brand

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Robert,

      Thank you for choosing Sony!

      It's truly wonderful to hear that our WH-1000XM4 headphones are your top choice for noise-canceling headphones. We're delighted to know they exceed your high standards for exceptional sound, comfort, and noise cancellation. We appreciate you sharing your preference for them over other brands.

      Best regards,
      -Fred Sony_US

  • Rated 5 out of 5 stars

    Best noise cancelling

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Loving this headphone. Noise cancellation is outstanding

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Doobie,

      We're so glad to hear that you're loving your Sony headphones and that the noise cancellation truly stands out for you. Thank you so much for your fantastic 5-star rating—advanced noise cancellation is one of the defining features of the WH1000XM4, making every listening session feel immersive and peaceful.

      Thank you for choosing Sony—wishing you an amazing day!
      DiegoV. Sony_US

  • Rated 5 out of 5 stars

    Sony WH-1000XM4

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound quality is fantastic. Have not tried to use the microphone yet. Does not feel like I'm wearing them even though several hours have passed. Would definitely recommend. Especially if they are on sale.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi BobbyBojangles,

      You made the right choice! We're thrilled that you are enjoying the sound quality and comfort of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    They are great

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones are the best i've ever had. great dynamic sound and noise cancelling feature plus very comfortable. No issues or complaints.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi AlysonW, Thank you for this amazing review! We're glad you love the exceptional comfort, excellent sound quality, and noise canceling feature of your headphones. We're thrilled to hear that you feel the WH-1000XM4 is the best headphones you've ever owned. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. The headphones blend sophisticated style with exceptional comfort. Super-soft, pressure-relieving earpads in foamed urethane evenly distribute pressure and increase ear/pad contact for a stable fit. And with a lighter-weight design, you'll barely notice you're wearing them. Thank you for your purchase and for the 5-star rating! -Jess Sony_US

  • Rated 5 out of 5 stars

    Very comfortable

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was suprised at how lightweight the headset is, and not bulky at all. The sound is great and if you use the accompanying app you can customize the touch shortcuts.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Deni,

      Great! We're thrilled that you like the weight, design, sound quality, dedicated app (Sony Headphones Connect), and touch controls of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    bought these to help for when it’s new years and fourth of july. really helps keeping out the loud popping sound!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi bumblebee,

      We are ecstatic to learn that your WH1000XM4 are providing the peace and quiet you need during New Year's and the Fourth of July! It is wonderful to know that the noise canceling is effectively keeping out those loud popping sounds so you can stay comfortable during the celebrations.

      Thank you for trusting Sony!

      Regards,
      Dominick Sony_US

  • Rated 4 out of 5 stars

    Some great features. One annoying problem

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pros: The noise cancellation is awesome. It is on par or slightly better than the Bose QC 35 II. It is more comfortable to wear for extended periods of time than the Bose (at least for my ears). Cons: The biggest problem I have is that when restarting the headphones, the volume always starts at maximum. I am using the iPhone app. Sometimes the volume control on the iphone app is not responsive when on a call.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JuiceLover, Awesome! Glad to hear that you are happy with the sound quality and noise cancelling of your new WH-1000XM4 headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. We also took note of your feedback with the volume level as this will help improve our products. Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    Awesome product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product works exactly like it says. It is very comfortable over my ears and the charge lasts a long time.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Chris19! It brings us great satisfaction to hear that your WH-1000XM4 is working out so well and that you find the fit comfortable for long listening sessions. We're glad the battery life is keeping up with your needs!

      We appreciate you choosing Sony!
      Best regards,
      Estefany Sony_US

  • Rated 5 out of 5 stars

    Great

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought these for my daughter and the sounds is terrific. I love the background noise feature and they are comfortable. I’ll be buying myself a set

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Mayk,
      That's very sweet of you on getting your daughter a new pair of headphones! Nice to know you love the amazing sound quality, noise cancellation/ambient sound, and comfortable fit of the unit. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! We are looking forward to your next purchase and thank you so much for choosing Sony! - Kris Sony_US

  • Rated 5 out of 5 stars

    Great headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound ASC and NC got great sound as well……..

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MadMax86!
      Thanks for sharing your feedback with us! We are immensely pleased to hear that the WH-1000XM4 headphones are a great fit for you. We're especially happy to know that the sound quality is a standout feature.

      We designed them with both Adaptive Sound Control and our industry-leading noise cancellation to make sure you have a fantastic listening experience no matter where you are.

      Thanks so much for choosing Sony!
      Best regards,
      Estefany Sony_US

  • Rated 5 out of 5 stars

    Absolutely great!!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely worth the price!! Very clean audio. Deep BASS. Would definitely recommend these guys. Color is very nice.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello RobertP,
      Thank you for your recommendation and we are thrilled that you are pleased with the bass and audio quality of our WH1000XM4. Really worth the price! Thank you for choosing Sony! - Marco Sony_US