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Customer Ratings & Reviews

Your price for this item is $278.00
The comparable value price is $349.99

Customer reviews

Rating 4.7 out of 5 stars with 12452 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

94%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 14 Showing 261-280 of 12,452 reviews
  • Rated 5 out of 5 stars

    Sony headphones review

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My favorite headphones so far. The sound quality on these is superb and it gets me immersed in my music no problem.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi ARES, thank you for the five-star rating! We're delighted to hear you're enjoying the WH1000XM4 headphones because of their exceptional sound quality. Thank you for choosing Sony! Best regards, -Jenn. Sony_US

  • Rated 5 out of 5 stars

    Great headphones

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great headphones! The bass and noise cancellation on these headphones are great in public areas.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Kinneh,

      Thank you for the 5-star rating and we're happy to hear that you like the bass sound quality and noise canceling of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!

      -David Sony_US

  • Rated 5 out of 5 stars

    Fantastic for what they are!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My first ever Luxury Headphone, it's been a couple of weeks and I have to say these are in all caps FANTASTIC! At first, I was hesitant of buying as I wanted new headphones for usage in my home as my pair of old Philip noise-canceling headphones died out after a few drops of water, (2016-2020) I was using Galaxy buds which are working by the way but I noticed they would run low on the battery once I get home from class, so I decided to get new headphones for home, I did my research and it seems as the Sony's xm4 is an extremely good choice then again, it was pricey for what they were until I made the bold move of getting them anyways, I could have gotten anything else, but now, these is what I got, and now looking back I have made the right call. Here are the things and detail I'll go over with this review: -In terms of sounds, holy cow, I'm not an Audiophile but these sound incredible all around and very loud, it seems as nothing is left out, wired in when the headphone is plugged into a device while they are off, it's decent at best unless the equalizers are arranged to sound at best good, but when turned on, they sound exactly like they are in BlueTooth noise cancelation mode, fantastic, speaking of noise cancelation. -The noise cancelation is superb seriously it actually made me have a little headache the first time using it without playing any music because it was blocking off so much noise. While playing music, all noises are blocked off but I haven't tested them in a super loud environment such as live band performance in restaurants or bars and in a motorsport racing event, well as of the time of typing that I can't that because of the pandemic which understandable but one thing it did well was blocking off my dad speaker he uses every Saturday night, these headphones blocked the speaker entirely and I was right next to the speaker. (Note: I was playing music through the headphones at the moment of time) -Confort is absolutely a breeze the headphones are light so traveling with them will be a nice experience plus I can use them for hours since I didn't notice my head getting tired, the earcups fitted my ear very well though mileage may vary with others, headband width didn't even need to flex for me but it can fit for big heads. It is just comfortable all-round no denying -Features like sound ambient control is fantastic but all I got to say they destroyed my Galaxy buds for sure in ambient sound, the microphone is alright but could be better but it isn't a deal-breaker it works besides everything else makes up for it, touch control is the most critical point I have, quick ambient mode (Press and hold) and pause (tap twice) on the right earcup works fine but it's a bit of a hassle for volume up and down sometimes it gets confused for skipping or rewinding for other music tracks, but seems I got the hang of it now, but I advise people to be careful with the touch controls, it honestly could of have more precision but it works. USB type-C "One cable to rule them all" seriously having USB-C is a huge advantage since everything is now starting to use it from phones, laptops, tablets, Nintendo Switches, you name it, One cable for recharging all devices is just practical and reliable. the Traveling case is nice and hard and slim, also in the case, there's an airplane adapter, man for people who travel a lot by plane will or are enjoying this. and the app is simple and easy to use, but they can be used without the app but I highly recommend using the app for the headphones full advantage. In conclusion, the Sony wh-1000xm4 is extremely good for what they are, and for my first ever luxury headphone beyond what i normally purchase these are worth every penny in the end

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Oscarth3user, Wow! Thank you for taking the time to write such an in-depth review of your amazing experience with the WH-1000XM4. We're glad you're enjoying all the improvements we made on these headphones especially the noise cancelling feature, superb sound quality, and overall features. Sony’s industry-leading noise cancellation evolves to further immerse you in your music. The addition of Sony’s proprietary HD Noise Canceling Processor QN1 masterfully eliminates the noise around you. Listen all day with up to 30 hours of battery life. Quick charging gives five hours of playback with just a 10-minute charge. To get the most out of your WH-1000XM4, download the Sony | Headphones Connect App. It includes Adaptive Sound Control—which automatically adjusts noise canceling based on your activity and an equalizer—which can be customized to fine-tune your music. Using our advanced noise canceling technology, we designed these headphones so you can block out noise and experience next-level silence. Plus, you have the ability to use the convenient smart features including Quick Attention, Google Assistant/Alexa/Siri compatibility, and touch controls. Thanks for choosing Sony! -Jess Sony_US

  • Rated 5 out of 5 stars

    Great headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really good sound quality and comfort with good charge time as well

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Erick,
      Thank you for your purchase and for sharing your awesome review of our WH1000XM4. We are truly delighted to hear that you are pleased with the sound quality and comfort with long battery life of our XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! Enjoy! - Marco Sony_US

  • Rated 4 out of 5 stars

    Greatttt sound

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good touch quality and sound. Many houra of battery life. Fidelity in audio hq... good price . Not complains.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello LuisM! Thanks so much for sharing your review with us.
      It is most rewarding to hear that you are having such a positive experience with the touch controls and the sound quality of your WH-1000XM4. We are glad that the battery life and the price hit the mark for you!

      Thank you for selecting Sony headphones!
      Warm regards,
      Estefany Sony_US

  • Rated 5 out of 5 stars

    Great sound and noise cancelation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just to start off I had the Bose quiet comfort 2 they were very good honestly but this headphones are out this world great noise canceling sound is amazing and the color midnight blue is very nice and smooth touch pads work great if ur looking for great noise canceling and sound look no further this are it very good pair don’t just take my word for it and try them on great sound thanks Sony also not to mention the speak the chat mode and wear detection is incredible

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great sound

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Noise canceling, sound, and fit are top notch. My secong pair

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Paul,
      Awesome! We're glad that you are pleased with the noise canceling feature, sound quality and fit of your WH1000XM4. Thank you for the trust and for choosing Sony! - Marco Sony_US

  • Rated 5 out of 5 stars

    Amazing Headphones

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    so soft and comfortable wear, perfect to hear the music, amazing noise cancelling, recommend highly

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi CollegeStudent, Thanks for the 5-star rating! We're glad that you are enjoying your new Sony headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Thank you for choosing Sony! -Craig Sony_US

  • Rated 5 out of 5 stars

    Say what now? I have my headphones on

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphone are great! I feel like the user manual can be a little more detailed since there isnt actual buttons really but the touch is great, the sound quality is amazing, and the noise canceling is the reason i got them! No regrets at all and i would even buy another

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi KaylaS,

      Thanks for sharing your 5-star review and experience with the WH1000XM4. We're glad that you like the touch controls, sound quality, and noise canceling function of the headphones. Your feedback about the manual is greatly appreciated. Help guides and other manuals are available on our support website. You may find this link helpful:

      https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/manuals

      Thank you for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Good headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great noise canceling, audio quality, and controls in a more affordable package

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi, MiguelM,

      Thanks for the review and the 5-stars rating! It is truly wonderful to know how much you are enjoying your Sony headphone's top-technology features! With up to 30 hours of battery, amazing Sound quality and Fantastic Noise Cancellation, you'll be able to enjoy listening to your favorite tunes for a prolonged time!

      Thanks for choosing Sony, have a great day!
      -DiegoV Sony_US

  • Rated 5 out of 5 stars

    Great Headphones

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great noise cancellation, could get a bit louder, but that is probably just a me thing!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Comfy silence

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They are amazing. I constantly fall asleep with them on. And it’s great to have when you do gym workouts, or chores around the house. I believe I’ve charged them once or twice so far I got this back in May. They are holding up great. Highly recommend this

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi SamS, Thank you for the 5-star rating! We're very happy to hear that your new Sony WH1000XM4 worked as advertised, providing you with performance and quality you expected. Thanks for choosing Sony! -Sam Sony_US

  • Rated 5 out of 5 stars

    Best choice ever

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm in the scientific field and I need complete isolation from distractions when reading. I tried to update my headphones to something noise canceling and comfortable and bought the Apple headphones. Tried them for a while, but they were not as expected. I triwd these ones and well, i would say they arenjust perfect. They are way cheaper and they deliver excellent sound. Theres an app you can download to set the headphones the way you want it. They come with a wire to connect to your headphones and I have used it when I want to watch something on the plane movies' catalog, so I have good sound and noise canceling while watching the plane's movies. Overall, they simple, nice, lifht weight and deliver great sound, besides come with a case that it's very useful when I'm traveling.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi patadeperro, Awesome! We are so glad to hear that you are happy with your new WH1000XM4 headphones! Thank you so much for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    Sony WH1000XM4

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It has excellent sound and is not too heavy. I will be buying a second set.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Jgavila52,

      That's great! We're glad to hear that you like the sound quality of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. We're excited for your next Sony purchase and thank you for supporting Sony!

      -David Sony_US

  • Rated 5 out of 5 stars

    Definitely the best!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love them! Use them daily for the gym and haven’t charge them in in about 3 weeks! And I’m listening to them daily for about 2 hrs straight! Battery life is amazing and the sound is top notch

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DianaC,

      We're really happy to hear that you love your Sony headphones and that the exceptional battery life keeps you going for weeks—especially with daily gym sessions and hours of listening! Thank you so much for your fantastic 5-star rating, and it's wonderful that the sound quality is impressing you every day.

      Thank you for choosing Sony—wishing you a vibrant day!
      DiegoV. Sony_US

  • Rated 5 out of 5 stars

    Sounds great, noise canceling works very well!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sounds great. Noise canceling works very well, my son and I were able to communicate clearly even with all the noise while at the firing range.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi AC6000, Awesome! We are so glad to hear that you are happy with your new headphones! Thank you so much for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    Purchase them

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They are lightweight! The noise canceling is great

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello AndrewC,
      Awesome! We're glad that you appreciate the lightweight design and noise canceling capability of our WH1000XM4. Thanks for choosing Sony! Enjoy! - Marco Sony_US

  • Rated 5 out of 5 stars

    great headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    very light and doesn’t hurt my ears. great sound quality.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Yesyes, Awesome! We're really glad to hear you're happy and satisfied with the features, amazing sound quality, and exceptional comfort of your WH-1000XM4! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you so much for purchasing our WH-1000XM4 & 5-stars review and for choosing Sony! -Jess Sony_US

  • Rated 5 out of 5 stars

    5 stars

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    amazing headphones, great comfort, long battery life

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MichaelP, we're glad you like the comfort and battery life of our product! The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony. ~Earl Sony_US

  • Rated 5 out of 5 stars

    Really nice

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really like the touch controls, noice cancellation is great too

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JayW,

      We are delighted to hear you are enjoying the touch controls and great noise cancellation of your WH-1000XM4 headphones! Thanks for choosing Sony.

      Best regards, Eliab Sony_US