Customer Ratings & Reviews
- Model:
- WH1000XM4/S
- SKU:
- 10101548
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers often highlight the phenomenal Sound Quality, exceptional Comfort, and impressive Battery Life as major strengths. Many also appreciate the solid Bass, lightweight feel, and great Fit of the product. However, some users find the Touch Controls annoying, believe the product is overpriced, and desire more volume.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Comfort, Sound quality
Sony WH1000 NC Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Comfortable fit, works and sounds great, travels well... This'll be my second purchase, since my first was a gift from 4 yrs ago and still works reliably.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ambibian, Awesome! We are glad to hear that you are enjoying your new WH-1000XM4 headphones! The WH-1000XM4 is designed, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Great headphones.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent noise cancellation with these headphones. Very good sound quality. A great value.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello BryanO,
Thank you for your review! We are really happy to hear that the WH-1000XM4 headphones are delivering excellent noise cancellation and great sound quality.
We appreciate your business and thank you for choosing Sony headphones!
Best regards,
Estefany
- Pros mentioned:Sound qualityCons mentioned:Touch controls
Great sound and noise canceling
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These sound amazing and the noise canceling works very well. They also have the ability for transparent sound so you can hear your surroundings. My biggest complaint are the touch controls on the side of the ear cup. I constantly brush up against it causing the volume to change and/or pause. I would much rather have physical buttons, this feels more like a gimmick.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Duder, we're glad you like the sound quality and noise canceling of our industry-leading noise canceling headphones. We're sorry to hear that you have an issue with your SONY unit. You may find this link helpful in your touch control issues:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/articles/00204192
Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. For total convenience, WH-1000XM4 headphones can be paired with two Bluetooth devices at the same time. So when a call comes in, your headphones know which device is ringing and connect to the right one automatically. You'll also be able to quickly, smoothly switch your headphones to either of the two devices at the touch of a button. Thanks for choosing Sony. ~Earl
- Pros mentioned:Comfort, Sound quality
Amazing Headphones!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I thought nothing could beat the WH-1000XM3's, but Sony proved me wrong. The WH-1000XM4's are better in every way, from being more comfortable to the amazing new features. If you are looking to spend money on a good quality set of headphones, look no further.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SpraykwoN,
Awesome! We're glad that you like the improvements we made with these headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony.
~Ralph
- Pros mentioned:Battery life, Sound quality
Feature packed amazing set of headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing noise cancellation. Can't hear anything with music and ANC turned on. With just ANC on, I can still hear loud noises but much more suppressed. Easy to use 2 devices without having to forget and re-connect. Amazing battery life.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Matt,
We appreciate the positive feedback regarding the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
Regards,
David
- Pros mentioned:Battery life, Sound quality
Sounds great, some quirky features
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These have excellent quality sound with great battery life. They do shut off when you lay down if the automatic shut off is activated. Simple fix but kind of a weird feature. The blue LED light blink randomly. Unsure how to stop that from happening.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AFootLongWeggie,
We're glad that you like the sound quality and battery life of the headphones. Your feedback about the wearing detection is greatly appreciated. The wearing detection may not work properly when wearing the headset while lying down or with your face up. Wear the headset correctly while facing forward, or press the (power) button briefly. Please refer to this link for more information:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002928786.html
Hope this helps. Thanks for sharing your review and for choosing Sony!
-Ralph
- Pros mentioned:ComfortCons mentioned:Volume
Not Enough Volume for Home Theater
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Headphones worked OK, were easy to connect to home theater by bluetooth and were comfortable to wear. I bought these to use with my home theater to be able to watch movies with loud special effects so I don't disturb my neighbors. Unfortunately, these were volume limited and did not go any louder than where I have to keep my volume now. Plus, there was a noticeable delay when I was watching streaming services.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Hoopier, Thank you for your feedback on the WH-1000XM4 headphones. We understand that you are experiencing issues with volume limitations and audio delay when using them with your home theater system.
For the audio delay, please try the following steps to remedy the issue:
Update Firmware: Ensure that your headphones are updated to the latest firmware version. This can sometimes improve performance and reduce latency.
Use a Wired Connection: If possible, use a wired connection instead of Bluetooth. This will eliminate the delay entirely.
May we contact you to help? If so, please email the below information to socialsupport@am.sony.com
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Username:
Telephone Number:
Model Number:
Issue:
Regards,
Carl
- Pros mentioned:Comfort, Sound quality
Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great noise canceling, comfortable & live the case
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Frog,
Perfect! We're glad that you like the noise canceling function, comfort, and supplied case of the headphones. Thank you for choosing Sony!
-Ralph
Great Set of Wireless Cans!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If you're here then you probably know how good these headphones are and having had them to toy with for the last few days I'm quite happy with my purchase. The ANC is amazing, it's been a great boon to my work from home. Additionally it's great that I have an easy way to take calls, listen to music and switch audio between my computer and phone with ease. The only downsides are call quality is just ok, it's not gonna blow your mind but there are better options if calls are your primary use case. Additionally the LDAC is not available when you have two devices connected. Minor gripes and far exceeded by all the positives. If your willing to splurge on a set of wireless headphones these are a great pick.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Case,
We want to say sorry for any inconvenience you may have experienced with the microphone of the headphones. We will surely take note of this feedback as it helps us improve our products/services. To isolate the issue, you may try to reset the headphones to factory default setting to refresh its content. Here's the link on how to.
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752746.html?search=reset
Hope this helps!
Regards,
David
- Pros mentioned:Comfort
Great Headphones
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great over ear headphones. I’ve bought several different bands but always come back to these.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the fantastic review, Amber!
We are delighted to hear that you consider the WH-1000XM4 to be great over-ear headphones! Your loyalty means a lot to us, and knowing that you always come back to the quality and performance of these headphones is the best compliment we can receive.
Thank again for choosing Sony!
Best regards, Gus, Sony Social Media Team
Sony Headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.One of the best audio devices I’ve ever owned, noise cancellation is clearly noticeable, audio is crisp and the transparency feature is cool. 10/10 product.
I would recommend this to a friend- Pros mentioned:Comfort, Sound quality
Excellent noise canceling and other features.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Comfortable and effective. The chat and ambient features surpass my older Bose Quiet Comfort headphones and the sound is excellent. The touch is cool, but mechanical volume control would be better. Good value when on sale.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Hobart,
You made the right choice with the Sony WH1000XM4! Your feedback about having physical volume controls is greatly appreciated. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Comfort, Sound quality
Pleased
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very pleased with the headphone. They fit perfectly and wear them for long time. You can easily forget you have them on. They control ambient sound very well and do good job even while doing the lawn. They mange lawn mower sound to some level.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Coolstuff, That's great! We're glad to hear that you are happy with the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony! Jay
- Pros mentioned:Comfort, Sound quality
No brainer
|Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] Sound- great! Comfort - great! Size - great Noise cancellation - great App- meh but ... Dual Bluetooth - dope AF Love these
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Avery, we're glad you love our product! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing SONY! ~Earl
- Pros mentioned:Battery life, Sound quality
Love These Headphones!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the headphones. Excellent sound! Great canceling noise too. Was great on the plane. Long battery life! All around great buy.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MaryH,
That's perfect! We are thrilled to hear that you are pleased with the audio quality and noise canceling capability of our WH1000XM4 as well as the long battery life. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony and enjoy! - Marco
- Pros mentioned:Comfort, Sound quality
Top notch wireless headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fantastic noise reduction capabilities and very comfortable to wear for long periods of time. The sound quality is quite good out of the box, but can be tailored to your preference using the available phone application.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi HDHappy, Awesome! Glad to hear that you are happy with the noise canceling and comfort of your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tine your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Comfort, Sound quality
Definitely recommend
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The best headphones I have bought. Love the sound it is very clear. Very light and comfy fit for my big ears
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Evyazh, We're glad that you are enjoying your new headphones. We appreciate your feedback and thank you for choosing Sony. Erin
- Pros mentioned:Sound quality
Happy holidays
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I always buy my appliances from Best Buy, I feel safe and they are quality products.
I would recommend this to a friend - Pros mentioned:Battery life, Sound quality
Best ANC I've tried
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are great for everyday use. they have the best noise cancelation I've ever tried.i also love that you can use LDAC with these headphones for better quality. The battery life is nice and long even with ANC and LDAC turned on.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Benjamin, we're glad you like our newest industry-leading noise canceling headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. For total convenience, WH-1000XM4 headphones can be paired with two Bluetooth devices at the same time. So when a call comes in, your headphones know which device is ringing and connect to the right one automatically. You'll also be able to quickly, smoothly switch your headphones to either of the two devices at the touch of a button. Thanks for choosing Sony. ~Earl
- Pros mentioned:Comfort, Sound quality
Pretty good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Used them for about a year had no issues with them they are comfortable and sound amazing. The silver color needs to be taken care of they do get dirty eventually.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Singh, Awesome! We are so glad to hear that you are happy with your WH1000XM4 headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl