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Customer reviews

Rating 4.7 out of 5 stars with 12581 reviews

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Rating by feature

  • Sound Quality

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

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94%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 148 Showing 2,941-2,960 of 12,581 reviews
  • Pros mentioned:
    Bass, Sound quality

    Rated 5 out of 5 stars

    Great HPhones

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Superb, robust construction great noise canceling, excellent bass!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Charlie, Amazing! We're very happy to hear you like the superb and robust construction, great noise canceling, and excellent bass response of your Sony WH1000XM4. Thanks for choosing Sony! -Sam Sony_US

  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Great headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound quality great bass for EDM bought them a month ago use them to work out and havent had to charge them yet

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Jordan, We're truly pleased to hear these are perfect for your lifestyle and enjoying listening to clear audio and amazing bass sound, especially for EDM and more on your WH-1000XM4. Glad to know you like the long-lasting battery for long periods of time that is also noteworthy. Thank you for the 5-star rating and for choosing Sony! -Jess Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Great

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought these for my daughter and the sounds is terrific. I love the background noise feature and they are comfortable. I’ll be buying myself a set

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Mayk,
      That's very sweet of you on getting your daughter a new pair of headphones! Nice to know you love the amazing sound quality, noise cancellation/ambient sound, and comfortable fit of the unit. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! We are looking forward to your next purchase and thank you so much for choosing Sony! - Kris Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Great headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The headphones are very easy to set up. I find them very comfortable. The sound is absolutely amazing.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Kram,
      Awesome! It's nice to hear that you are amazed by the awesome sound quality of our XM4, plus, how comfy and easy it is to setup. Thank you for choosing Sony! - Marco Sony_US

  • Pros mentioned:
    Bass, Sound quality

    Rated 5 out of 5 stars

    Zoom Calls + Good Base + Multi-device Support

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great headphones, perfect bass, good for Zoom calls with in-built 5-microphone system, and nice noise-cancellation. The noise cancellation can be adjusted in the app if you want to still be able to listen to ambient noise. Overall, very satisfied with the product!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi ChrisB, Perfect! We're really glad to hear you're happy and satisfied with the features, amazing sound quality, and overall performance of our new industry-leading, Noise Canceling headphones WH-1000XM4! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Jess Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    They are great

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones are the best i've ever had. great dynamic sound and noise cancelling feature plus very comfortable. No issues or complaints.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi AlysonW, Thank you for this amazing review! We're glad you love the exceptional comfort, excellent sound quality, and noise canceling feature of your headphones. We're thrilled to hear that you feel the WH-1000XM4 is the best headphones you've ever owned. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. The headphones blend sophisticated style with exceptional comfort. Super-soft, pressure-relieving earpads in foamed urethane evenly distribute pressure and increase ear/pad contact for a stable fit. And with a lighter-weight design, you'll barely notice you're wearing them. Thank you for your purchase and for the 5-star rating! -Jess Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Best Headphone

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best noise cancelling headphones I have used. Locks out external noise perfectly on airplanes and makes watching movies and listening to music a pleasure. It also transfers seamlessly between my iPad and my cell phone.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Jamesbond007, That's great! We are glad your new Sony WH-1000XM4 headphones are the best noise canceling headphones you have used. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony! Vincent Sony_US

  • Pros mentioned:
    Sound quality, Weight

    Rated 5 out of 5 stars

    Excellent upgrade

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I own the twos and figured it was time to upgrade to the fours and although aesthetically there may not be much difference besides color options the sound is really great & being able to connect to two devices helps as well. Dry confrtoable and light in weight.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Noise canceling technology is impressive. Very good value

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DouglasH,

      t's a true pleasure to hear how impressed you are with the noise canceling technology of the WH-1000XM4 headphones! We put a great deal of effort into developing that feature, and we agree that they offer very good value. Thank you for taking the time to share your positive feedback!

      We really appreciate you being part of the Sony family!

      Regards,
      Dominick Sony_US

  • Pros mentioned:
    Bass, Sound quality

    Rated 5 out of 5 stars

    XM4's are great! (If cash isn't an issue)

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely incredible headset! Separates instruments well, can handle some bass, great and full sound, very good noise canceling. Noise canceling is best when playing a little higher than 50% volume, and truly helps you disconnect a little bit.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Logan,

      Great! We're glad that you like the sound quality and noise canceling function of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Pretty good

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Used them for about a year had no issues with them they are comfortable and sound amazing. The silver color needs to be taken care of they do get dirty eventually.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Singh, Awesome! We are so glad to hear that you are happy with your WH1000XM4 headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    What I needed for school in a busy household.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The noise cancelling are a must in my household of gamers. Even if I am not listening to a lecture, the noise cancelling headset amazed me when I did not hear my boys playing and laughing together. also the headphones are comfortable on and around the ears.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi BacktoSchoolMom, That's great! Good to know that this is what you're looking for in a Wireless noise-canceling headphones. And, we're glad to hear you like the comfortable fit and noise canceling feature of your new headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Sam Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Awesome headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are the best noise canceling that I have ever had. They are comfortable to wear for extended time and sound great. The app to control them could use some improvement. My Beats Studio 3 headphones work more seamlessly with iPhone but aren’t as comfortable to wear.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Bill, we're glad that you're enjoying the comfort and noise canceling function of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location.

      Your feedback about the app is greatly appreciated. Thanks for choosing Sony.

      ~Ralph Sony_US

  • Pros mentioned:
    Sound quality, Weight

    Rated 5 out of 5 stars

    No brainer upgrade from XM2

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very noticeable improvement in the noise cancelling over the XM2 model. Also like the quicker charging AND the fact that they feel the same but are nearly an ounce lighter than the XM2. Definitely worth the upgrade. Probably wouldn't upgrade from the XM3 though.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi SaveMiLB,

      Awesome! We're thrilled that upgrading to these headphones was worth it. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      ~Ralph Sony_US

  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Best wireless NC headphones 2020

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The noise cancelling is crazy good and they sound good for what they are, not up to the level of Sony's audiophile grade headphones but they still sound pretty clean and are enjoyable to listen to. They're pretty comfortable aswell and have a good battery life.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi KeatonHowe,

      You made the right choice! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      ~Ralph Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Avid movie watcher!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing noise-canceling headphones; delivers a wide range of tones, for me I especially liked the depth of the bass; comfortable to wear for long periods of listening; prefer these headphones to others forms of listening.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi CliffT, We are glad that you are enjoying your newest noise canceling headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Love the noise cancellation

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The noise cancellation is amazing! Used for flying and helped minimize airplane noise. Also the sound quality is amazing and it’s very comfortable

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi TrinhN, nice! We're glad you are enjoying the sound quality, noise canceling and comfort of our product! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! ~Earl Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Great Headphones

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely outstanding audio! Love the feel of the headphones as well. I also love the customization provided by the EQ. 10/10

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Marc, we're glad you love our product! The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! ~Earl Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product love it !! Is my 3rd set love the quality

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi EricmG,

      That's fantastic to hear! We are delighted that you love the WH-1000XM4 headphones so much that this is your third set, and that you continue to appreciate the quality. Thanks for choosing Sony.

      Best regards, Eliab Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Great headphones!!!!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have not had a pair of over the ear headphones in years. I had tried some earbuds, but they just were not comfortable. These are EXCELLENT!! The ANC, is incredible. They are comfortable and sound great. Definitely recommend!!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Rlssss,

      You made the right choice! We're glad that you like the noise canceling function, sound quality, and comfort of these amazing headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US