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Customer Ratings & Reviews

Your price for this item is $278.00
The comparable value price is $349.99

Customer reviews

Rating 4.7 out of 5 stars with 12475 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

94%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 150 Showing 2,981-3,000 of 12,475 reviews
  • Rated 5 out of 5 stars

    Sony Headphone

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    ANC is awesome. Sound is incredible. Great for music( obviously) and movies especially when you travel a lot. Ear cups fit perfectly. Calls are very clear.I waited til it was on sale at around 270.00 and would recommend everyone that.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Jack, Excellent! We're glad that you like the sound quality, ANC, and the ear cups fit perfectly. This is also great for traveling. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin Sony_US

  • Rated 5 out of 5 stars

    Comfortable and quality headphones

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good sound quality and comfortable unlike beats that I replaced with this

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi leoyw, we're glad you like the comfort and sound quality of our product! Thanks for choosing Sony! ~Earl Sony_US

  • Rated 5 out of 5 stars

    headphones

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    amazing sound quality, It cancels out the loudest of noises, and is amazingly comfortable.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello NataliesA,
      Thank you for your feedback and it's nice to hear that you are amazed by the awesome sound quality, comfortability and superb noise canceling capability of our XM4 headphone. Thank you for choosing Sony! - Marco Sony_US

  • Rated 4 out of 5 stars

    Very happy & always looking for excuse to use

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really a 4.7 only because they are not quite as comfortable as I would like. Can't wear them for more than hour (think podcasts). Dual pairing is brilliant (phone and TV) and swaps between devices automatically and effortlessly. I like the layout of the new app as well. Not a good a Philips Hue but way better than Sonos. Oh and yah they sound really good too :) I got them for $100 off with a my $50/yr membership!!! (so worth it).

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Gusgus2019,

      Thank you for the purchase! We're glad to hear that you're happy with your new Sony headphones. Your positive feedback regarding the sound quality and connection is greatly appreciated. If you put on the headset without adjusting the slider, the headset may not be positioned properly on your head, resulting in discomfort. These headphones features an adjustable slider (left and right) to ensure comfortable fit for long period of time.

      Thank you for choosing Sony!

      -David Sony_US

  • Rated 5 out of 5 stars

    Great price for a great pair of headphones

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got these for a solid peice and i would definitely recommend these. Great sound, battery life, etc

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Brandon,
      Good deal! Thanks for purchasing our WH1000XM4 and for recommending it. We're glad that you like the sound quality and long battery life of it. Thank you for choosing Sony and enjoy! - Marco Sony_US

  • Rated 5 out of 5 stars

    Still fantastic

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I know there's newer and better out there now, but these are still FANTASTIC headphones. Use them all the time and they work great.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for sharing your fantastic review, JesseS!

      We couldn't agree more—the WH-1000XM4 headphones are still FANTASTIC! Even with newer models available, the XM4 continues to deliver a top-tier combination of sound quality, industry-leading noise cancellation, and comfortable performance that makes them a reliable and effective choice for daily use.

      Thank you again for choosing Sony!

      Best regards, Gus, Sony Social Media Team sony-global

  • Rated 5 out of 5 stars

    Sony wh100xm4s

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    there really good headphones have great sound quailty and do everything like they said. and have great battery life lasts for so long.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi bobby,

      Amazing! We're glad that you like the sound quality and battery life of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 4 out of 5 stars

    Great Headphones, Not So Great for Video Editing

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent noise cancelling, many sound optimizing options, and they're very comfortable to wear. Great for listening but not great for editing because the bass is amplified so you won't get a natural sound. Using them on bluetooth with my wireless mouse and keyboard created lag between some function of my laptop, like adjusting my computer volume.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi rustinv Great! We're glad that you like the sound quality, noise canceling, and comfort of your new headphones. The WH1000XM4 are designed for casual listening only. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin Sony_US

  • Rated 5 out of 5 stars

    Best headphones I've owned

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are amazing headphones. The sound quality is top notch. They are very comfortable. The app gives you the ability to adjust sound in terms of presets like Club etc or customize your equalizer for more bass etc. No other headphones compare.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MikeS,

      You made the right choice! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony.

      ~Ralph Sony_US

  • Rated 5 out of 5 stars

    Great device

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s lightweight and the sound is pretty good to have.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi headache, Amazing! We're glad you like the lightweight design and superb sound quality of your Sony WH1000XM4. Thanks for choosing Sony! -Sam Sony_US

  • Rated 5 out of 5 stars

    Great sound, great noise canceling

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m blown away by the quality and the sound over previous generation Bose nc headphones and would recommend on that. There’s a lot of extra features and controls that I’m not using, which probably went into the the high price of the headphones, oh well.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi pete, you definitely made the right choice with these amazing headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony. ~Ralph Sony_US

  • Rated 5 out of 5 stars

    Very Good headphones currently out

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    One of the best over the ear headphones you can buy, very good sound quality but the mic is not as good as others.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello JorgeC,

      Thank you for choosing Sony!

      It's truly wonderful to know you're loving your WH-1000XM4 headphones and finding the sound quality to be excellent. Thank you for sharing your honest feedback about the microphone performance; we will definitely relay this information to our Sony team for their review.

      Best regards,
      -Fred Sony_US

  • Rated 5 out of 5 stars

    Stops ears bleeding from babies

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got these when my son was born. My wife and I would (and still do!) take turns with the noise cancelling feature when we need a little break from the kiddos.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello RichardP,

      Thank you for choosing Sony!

      We're thrilled to hear that you and your wife are enjoying the noise-cancelling feature, especially during those well-deserved breaks. The advanced noise-cancelling technology in the WH-1000XM4 is designed to reduce ambient noise, allowing you to immerse yourself in your favorite activities or simply enjoy some peace and quiet. We hope the headphones continue to bring you joy and tranquility for many more family moments to come!

      Best regards,
      -Fred Sony_US

  • Rated 5 out of 5 stars

    Great headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great pair of headphones! Bought 1 for my wife and 1 for myself a couple years ago and bought another pair for my mother this year

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for the fantastic review, JamesK!

      We are thrilled to hear that the WH-1000XM4 is a Great pair of headphones! It’s the highest compliment that you purchased a pair for yourself and your wife a couple of years ago, and have now chosen to buy another pair for your mother this year.

      Thank you for choosing Sony for your entire family!

      Best regards, Gus, Sony Social Media Team sony-global

  • Rated 5 out of 5 stars

    Sony XM4

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great headphones. Everything was in great condition and employees in store were very helpful and ready to serve

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello IndyM,

      Thank you for choosing Sony!

      We're elated to hear that your WH-1000XM4 headphones arrived in excellent condition and that our in-store team provided helpful and attentive service. It’s rewarding to know our efforts contribute to a positive experience for you.

      Best regards,
      -Fred Sony_US

  • Rated 5 out of 5 stars

    Perfect for traveling

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the noise cancelling feature and very comfortable. Wore it for a long plane ride..no issues whatsoever.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Lilis,
      That's awesome! We're very pleased to hear that you are enjoying your new Sony WH1000XM4 for having such a great noise canceling capability, comfort and can wear it for a long period of tiem with no issues. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco Sony_US

  • Rated 5 out of 5 stars

    Great Headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it! Great headphones, overall 10/10. Really enjoy listening to music with them. Very comfortable :)

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi SamanthaG,

      We appreciate the 5-star rating and we're glad to hear that you're enjoying the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!

      -David Sony_US

  • Rated 5 out of 5 stars

    Best wireless headphones

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best headphone ever. Light weight, comfortable,sleek and nice cushioning on the ears

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Anonymous,
      Thank you for your feedback and we are delighted to hear that you are pleased with the lightweight design, comfortability and performance of our XM4. Thank you for choosing Sony! - Marco Sony_US

  • Rated 5 out of 5 stars

    Sony-WH-1000XM4

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really good isolation and sound quality, recommend

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi EmmaS,

      We’re thrilled to hear you're enjoying the industry-leading noise cancellation and sound quality of your WH-1000XM4 headphones! Thank you for the recommendation.

      Thanks for choosing Sony.

      Best regards,

      Eliab Sony_US

  • Rated 4 out of 5 stars

    Noise cancellation

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Audio is so good, nose cancelation could be better but it’s great for airplanes. batter life is super long tho, rarely have to charge them

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JacobR, Amazing! We're thrilled to hear you like the great noise cancellation and long battery life of your Sony WH1000XM4. Thanks for choosing Sony! -Sam Sony_US