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Customer reviews

Rating 4.7 out of 5 stars with 12581 reviews

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Rating by feature

  • Sound Quality

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

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Cons mentioned filter

94%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 151 Showing 3,001-3,020 of 12,581 reviews
  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Worth it

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Friend recommended this I was skeptical on the price point but so far it’s amazing. Comfortable and great noise cancelling features. Battery life is great.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi SheanW, we're glad you like comfort, noise canceling feature and battery. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing SONY! ~Earl Sony_US

  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Sounds great, some quirky features

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These have excellent quality sound with great battery life. They do shut off when you lay down if the automatic shut off is activated. Simple fix but kind of a weird feature. The blue LED light blink randomly. Unsure how to stop that from happening.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi AFootLongWeggie,

      We're glad that you like the sound quality and battery life of the headphones. Your feedback about the wearing detection is greatly appreciated. The wearing detection may not work properly when wearing the headset while lying down or with your face up. Wear the headset correctly while facing forward, or press the (power) button briefly. Please refer to this link for more information:

      https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002928786.html

      Hope this helps. Thanks for sharing your review and for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Recommend

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great really wanted $ the color blue so I had to order them from here. I like that my ears are very comfy I wear for hours some days. I had trace the apple ones and didn’t work out not comfy.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Moons,

      Thanks for the 5-star rating! We're so glad to hear you're enjoying the WH1000XM4 headphones! Going for the blue ones is a solid choice! Don't forget to download the Sony Sound Connect App to elevate your experience even further! Thank you for choosing Sony! -Aldair Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Pleased

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very pleased with the headphone. They fit perfectly and wear them for long time. You can easily forget you have them on. They control ambient sound very well and do good job even while doing the lawn. They mange lawn mower sound to some level.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Coolstuff, That's great! We're glad to hear that you are happy with the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony! Jay Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Amazing Headphones!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I thought nothing could beat the WH-1000XM3's, but Sony proved me wrong. The WH-1000XM4's are better in every way, from being more comfortable to the amazing new features. If you are looking to spend money on a good quality set of headphones, look no further.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi SpraykwoN,

      Awesome! We're glad that you like the improvements we made with these headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony.

      ~Ralph Sony_US

  • Rated 5 out of 5 stars

    Great Set of Wireless Cans!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you're here then you probably know how good these headphones are and having had them to toy with for the last few days I'm quite happy with my purchase. The ANC is amazing, it's been a great boon to my work from home. Additionally it's great that I have an easy way to take calls, listen to music and switch audio between my computer and phone with ease. The only downsides are call quality is just ok, it's not gonna blow your mind but there are better options if calls are your primary use case. Additionally the LDAC is not available when you have two devices connected. Minor gripes and far exceeded by all the positives. If your willing to splurge on a set of wireless headphones these are a great pick.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Case,

      We want to say sorry for any inconvenience you may have experienced with the microphone of the headphones. We will surely take note of this feedback as it helps us improve our products/services. To isolate the issue, you may try to reset the headphones to factory default setting to refresh its content. Here's the link on how to.

      https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752746.html?search=reset

      Hope this helps!

      Regards,
      David Sony_US

  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Best ANC headphones for the price

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The quality is excellent, it has a small learning curve with the app but once you set it up for you liking they are the best. Battery life is excellent

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi ssdiaz2002, Great! We're very pleased to hear you like the excellent quality, long battery life, and top-notch noise cancellation of your Sony WH1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam Sony_US

  • Rated 5 out of 5 stars

    very nice

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I switched over from the bose headphone to this after the bose went dead after years of using. took some time to get use to but love the extra features.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello JosephS,

      Thank you for choosing Sony!

      We couldn't be happier to hear that you are enjoying your WH-1000XM4 headphones and the extra features they offer. Switching from a trusted brand is a big step, and we're glad our headphones have become a valuable part of your listening experience. Your feedback encourages us to keep delivering technology that enhances everyday moments.

      Best regards,
      -Fred Sony_US

  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Best ANC I've tried

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones are great for everyday use. they have the best noise cancelation I've ever tried.i also love that you can use LDAC with these headphones for better quality. The battery life is nice and long even with ANC and LDAC turned on.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Benjamin, we're glad you like our newest industry-leading noise canceling headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. For total convenience, WH-1000XM4 headphones can be paired with two Bluetooth devices at the same time. So when a call comes in, your headphones know which device is ringing and connect to the right one automatically. You'll also be able to quickly, smoothly switch your headphones to either of the two devices at the touch of a button. Thanks for choosing Sony. ~Earl Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Best headphones!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These work soooo good! The noiose canceling is perfect for a big noisy city or public transportation!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for your fantastic review, TylerM!

      We are so thrilled to hear that your WH-1000XM4 headphones are working so well for you! It's incredibly rewarding to know that the noise canceling is perfect for navigating a big, noisy city or public transportation. We designed these headphones to provide a peaceful escape from the world around you, and it brings us great satisfaction to know we've succeeded.

      Thank you again for choosing Sony and for sharing your experience.

      Best regards, Gus, Sony Social Media Team sony-global

  • Rated 5 out of 5 stars

    BEST headphones ever

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    super comfortable and super clean sounding! i had a pair of XM3s before this and this is definitely and upgrade and worth the money! absolutely blows beats out of the water and is better in every way!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Loveyou3000,

      It’s rewarding to hear that your upgrade to the WH-1000XM4 has been such a standout experience! We are glad you’re enjoying the enhanced comfort and the "clean" sound signature that sets these apart. Knowing they’ve earned a top spot in your collection over the competition is the best compliment we could receive.

      Thank you for choosing Sony.

      Regards,
      Dominick Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I needed good noise cancelling headphones and these did just that. I like the fact that I can turn Ambient noise on or off easily. They stay connected to my phone and computer and switch back and forth as needed. Overall, they are good headphones.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Kenn, We are glad that you like the noise canceling feature of your headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Happy with choice

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really like them. Comfortable, great sound. Glad I purchased them.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MBC26, Thank you for this amazing review of your WH-1000XM4. We're glad you love the incredible sound quality, exceptional comfort, and overall features of your headphones. The headphones blend sophisticated style with exceptional comfort. Super-soft, pressure-relieving earpads in foamed urethane evenly distribute pressure and increase ear/pad contact for a stable fit. And with a lighter-weight design, you'll barely notice you're wearing them. Thank you for your purchase and for the 5-star rating! -Jess Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sony WH1000XM4 Headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have a couple of long flights coming up and decided that I needed to upgrade my headphones to noise-cancelling. These were on-sale, had good reviews, so decided to try a pair. Went to Best Buy to look at them and thought they sounded great. When I got home, I realized that the headphones came in a nice case and included a detachable wire so that I could plug directly into the airplanes system, perfect! Now I have the ability to go wireless or wired and have a great sounding pair of headphones.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi BobH,
      Perfect find! Thank you for sharing your review and for giving our Sony WH1000XM4 a 5-star rating. We're glad that you found the right headphone with awesome sound quality and great noise canceling capability. Now you can enjoy your flights without any distractions. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco Sony_US

  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Love Sony

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My 1st pair of Sony headphone! Very solid and the sound quality is outstanding! Battery life is great as well.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Zango, we're glad you like our product! Enjoy your new headphones! Thanks for choosing Sony. ~Earl Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Sony Wireless Noise-Cancelling headphones

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Sony Wireless Noise-Cancelling headphones are amazing! I would highly recommend them. They fit comfortably over the ear and provide the quiet I need.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi flamingo14, Awesome! We are so glad to hear that you are happy with your new WH-1000XM4 headphones! The WH-1000XM4 is designed, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Very nice and comfortable

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I use this for my work calls and this is an amazing product. I needed something very comfortable that I can use for hours and this headset is exactly what I needed. The noise cancellation is also state of the art.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Zohaib, Thank you for this amazing feedback! We're delighted to hear you are enjoying our Wireless Industry Leading Noise Canceling Headphones, especially the great sound quality, excellent noise cancellation, and that they are extremely comfortable for long periods of time. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for giving the product a perfect rating and for choosing Sony! -Jess Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Very comfortable

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones are great! Great sound quality and very comfortable. Although I do not know how to connect them to my laptop via Bluetooth. I guess I should read the manual. I highly recommend these. They are a bit pricey but you are paying for quality

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi AR2744, Thank you for the 5-star rating! We are glad to hear that you are happy with the amazing sound quality of the headphones and top tier comfort that it provides. For connecting the headphones to your laptop you may check this help guide. https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752744.html. Thank you again for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Worth the hype

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hands down amazing. Thats all i can say. They are comfy, sounds amazing, and block out all the haters

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Zaryab,
      Thank you very much for your feedback and we are truly happy knowing that you are pleased with the audio quality, comfortable design and with the noise canceling feature of our XM4. Thank you for choosing Sony! - Marco Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Sony WH-1000XM4

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Outstanding noise cancelling. The ambient mode allows operation with normal amounts of ambient sounds. The voice mode indication allows easy determination of power on/off, ambient and noise cancelling. Very comfortable to wear. Overall very satisfied.

    I would recommend this to a friend