Customer Ratings & Reviews
- Model:
- WH1000XM4/S
- SKU:
- 10101548
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
headphones
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.good sound quality. battery lasts a decent amount of time. not all that amazing, just good. would only buy on sale
I would recommend this to a friend- Pros mentioned:Comfort
Needs more bass
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Headphones are comfortable and look great. Controls work great. The over all sound doesn't have enough impact. Needs more bass to provide a fuller sound. I adjusted the EQ as much as possible to achieve the sound I was looking for, but just couldn't get there. My XB900N headphones have spoiled me. Sony, please bring back the XB900N rather than the current XB910N.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hello Gaiden,
Thank you for your purchase and for leaving your feedback. Your feedback is highly appreciated and will help us improve our future products. Thank you for choosing Sony! - Marco
- Pros mentioned:Battery life, Sound quality
GreatHeadphones
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really can not complain for the price you don't get much better. Noise canceling is great. It works well with my phone. Battery life is awesome. I just with my phone would use the LDAC codec but that's not the headphones fault.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi VizoOLDthatthere, Thank you so much for choosing Sony! Glad to hear that you are happy and satisfied with the battery life and noise cancelling of the WH-1000XM4! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. -Carl
- Pros mentioned:Sound quality
Best overall.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is such a great value. The sound quality and the ability to connect to my PC and phone at the same time is awesome.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jesse, Thank you for the great feedback! We're pleased to hear you like the superb sound quality, multipoint connection feature, and overall value of your Sony WH1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam
- Pros mentioned:Sound quality
Review of noise canceling headphones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This products cuts out noise better than any other product I have ever used.
I would recommend this to a friendBrand response from SonyListens
Posted .That's wonderful to hear, LindaW!
We're incredibly proud of the industry-leading noise cancellation in the WH-1000XM4, which is achieved through our HD Noise Cancelling Processor QN1 and Dual Noise Sensor technology.
Knowing that you find it to be the best you've ever used is the highest compliment we could receive and confirms that the technology is making a real difference in your daily life.
Thank you so much for sharing your feedback and choosing Sony!
Best regards, Gus, Sony Social Media Team
- Pros mentioned:Comfort, Sound quality
Best Noise Canceling out there
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great update from the XM3 or anything else out there. Very comfortable on the ears and lots of great features. Some of the best noise canceling out there. The have a great high quality feel that should last a long time.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BosJeffa, Glad to hear that you are happy with the noise cancelling and comfort of your new WH-1000XM4. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Worth every penny
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This product is amazing, making the price I paid (~$270) feel like a steal, after you try noise cancelling on this device you'll be crying like a spoiled baby whenever you have to bear with any other competing products. I have brought by XM3 which is last generation of this product onboard a few flights and it easily guaranteed me no more humming plane engines when I try to get some rest, I have faith this one will do a even better job. One complaint is that the multi point connection support that is exclusive to this new XM4, I find the setup process a little bit clumsy. I also hope the same functionality can be provided to earlier products such as XM3. Thank you Sony for bringing us such a fantastic product.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi networking15tardigrade, We're glad that you like the noise canceling function of your new headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
- Pros mentioned:Comfort, Sound quality
Confortable
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones Sound great and feel great. I chise these iver the xm5 due that these food better for travel.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi PLOS, Great! We're delighted to know that you are enjoying the excellent audio quality, overall features and good to hear these headphone are awesome for traveling. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. The headphones blend sophisticated style with exceptional comfort. Super-soft, pressure-relieving earpads in foamed urethane evenly distribute pressure and increase ear/pad contact for a stable fit. And with a lighter-weight design, you'll barely notice you're wearing them. Thank you for your purchase and for the 5-star rating! -Jess
- Pros mentioned:Comfort, Sound quality
After using the Sony M3 buds, these were a natural
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Remarkable sound canceling, fantastic sound, comfortable for long periods of time, and they look both understated. The Midnight Blue is a great color. Indoors, it looks practically black, but once you go outside, the blue looks great.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Boom, Wow! We are thrilled to hear that you are enjoying all of the features and capabilities of your brand new industry-leading, noise-canceling Wireless headphones! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for sharing your awesome feedback and for trusting Sony! -Jess
- Pros mentioned:Comfort, Sound quality
Slightly better than previous gen.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had the XM3 and they were great. Only issue was the battery started losing it's charge after 2 days of minimum use. These are better in noise cancelling and comfort with thicker cushions on the ears and on the crown of your head. GET THEM!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Kirk!
Thank you so much for the 5-stars review & for sharing your awesome experience with our newest industry-leading, Noise Canceling headphones WH-1000XM4! We're extremely pleased it suits your needs and expectations. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the equalizer lets you customize sound levels to suit your music.
For the battery life issue on your XM3, the usage hours may be different depending on the settings and conditions of use. You may refer to this link for more information about its available operating time https://helpguide.sony.net/mdr/wh1000xm3/v1/en/contents/TP0001703144.html?search=available%20operating. If the usage hours of the built-in rechargeable battery decreases significantly, the battery should be replaced.
Should you need more assistance or information, please email us at [email protected] with the following details:
Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:
Thank you so much for purchasing our WH-1000XM4 and for choosing Sony!
Regards,
Romeo
Sony Social Support
- Pros mentioned:Sound qualityCons mentioned:Touch controls
Buggy
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really like these, especially since i swear by the competition. Only thing i don't really care for, my fault though, if i touch fold my arms or touch my headphones...they turn off. I know they do a bunch of things, I'll never try or need, so i kept that extra star! I get tired of restarting my headphones. Blame my age!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Fruit101, thank you for choosing and purchasing our industry-leading noise canceling headphones. We're sorry to hear that you have an issue with the touch control. Please try the steps on this link to isolate the issue:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002758108.html
Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. For total convenience, WH-1000XM4 headphones can be paired with two Bluetooth devices at the same time. So when a call comes in, your headphones know which device is ringing and connect to the right one automatically. You'll also be able to quickly, smoothly switch your headphones to either of the two devices at the touch of a button. Thanks for choosing Sony. ~Earl
- Pros mentioned:Sound quality, Weight
Perfect Purchase
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Gave this to my daughter for Christmas, she loves them. Noise canceling ia great, not heavy either.
I would recommend this to a friendBrand response from SonyListens
Posted .That's awesome, Tinj! We're happy to hear that your daughter loves them. Make sure to keep your device's firmware up to date to enjoy all its features. Thanks for choosing Sony! -Craig
Sony WH1000XM4
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound quality... comfortable to use for long periods.
I would recommend this to a friend- Pros mentioned:Comfort, Sound quality
Sony headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Noise canceling is by far the best. Much more comfortable than my Beats 3 Studio!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AndyT, That's cool! Thanks for sharing your experience with your new WH-1000XM4 Headphones. We really love to hear you are satisfied with the high-quality sound and exceptional comfort of these headphones. Sony’s industry-leading noise cancellation evolves to further immerse you in your music. Thanks so much for your purchase and for choosing Sony! -Jess
- Pros mentioned:Sound quality
Best Noise cancellation
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are true noise cancelling headphones. They have all been great quality. These are no exception. I usually buy the earbuds or smaller but needed something for a long plane trip and got these. The cool part also is the app that goes with th allows you to attenuate the noise cancellation. Letting in a percentage of sound around in. Worth the price. You won’t be sad you got them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Logitech, We're thrilled to hear that you're enjoying the noise canceling and overall features of your headphones. Thank you for choosing Sony. Erin
- Pros mentioned:Sound quality
Sony XM4 for reference audio
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love these: can connect to 2 devices, noise cancelling is great, and the sound quality is excellent. These sound very natural and detailed. The eq lets them be tuned to very accurate sou d to what the sound engineers were going for.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Sqaudio,
You made the right choice! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony.
-Ralph
- Pros mentioned:Sound quality
superrrrrr great quality
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.noise cancellation is great and the audio quality sounds amazin
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Stevie,
Thank you for this excellent feedback! We feel privileged to know that you're enjoying the great noise cancellation and stunning audio quality. Achieving that perfect blend of powerful silence and pristine sound is exactly what the WH-1000XM4 is engineered to do.
Thanks for trusting Sony and enjoy your listening experience!
Best regards,
Dominick
- Pros mentioned:Comfort, Sound quality
Sony
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent sound and noise cancellation quality. Very comfortable, can wear for an extended period time. Superior product, would buy again.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JulieG, Awesome! We are glad to hear that you are happy with your new headphones! The WH-1000XM4 is designed, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Comfort, Sound quality
Very good sound quality
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really good quality of sound and comfortable very low weight worth of money.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SmitT, Awesome! We are so glad to hear that you are happy with your new WH1000XM4! Thank you for choosing Sony! -Carl
Sony mark 4
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is my second time purchasing this product. I initially bought a pair for myself and decided to buy a pair for my wife, because she kept stealing mine! They’re that good. Highly recommend. I also opted to buy these even with the mark 6’s available, because these headphones are reliable and get the job done in so many ways!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RamseyS,
That is a wonderful compliment to the WH-1000XM4—so good you needed a second pair! It sounds like your wife has great taste!
It’s completely understandable why you chose the XM4s again. They truly are an incredibly reliable and high-performing pair of headphones, and many people appreciate their perfect balance of excellent noise cancellation, superior sound quality, and exceptional comfort for long listening sessions.
Enjoy your two pairs of fantastic, reliable headphones!
Best regards, Eliab