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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 12581 reviews

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Rating by feature

  • Sound Quality

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

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Cons mentioned filter

94%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 157 Showing 3,121-3,140 of 12,581 reviews
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Able to work at home

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones saved my sanity. I have my office at home and inconsiderate noisy neighbors have moved in. Without the headphones, I could not work. They are comfortable and I can wear them for hours.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Patty,

      Amazing! We're thrilled that these headphones are perfect for your lifestyle. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Do it!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love. Lets me Get lost in the music and really blocks out most all background noise. Comfortable fit, longest I’ve worn them is about 6 hours and no ear/ head fatigue. Worth the money if you enjoy quality sound.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Irishfire79,

      Thank you for the 5-star rating and we are glad you like the noise canceling and fit of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony!

      Regards,
      David Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Great Headphones

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love them, comfortable on the ears, you can change the settings of how you want to cancel your soundings

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Cookie,
      Wow! That's nice to hear that you are loving your new WH1000XM4 for its awesome noise canceling feature, comfortability and how you can customize the settings to your liking. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! - Marco Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Mom's Headphones from Sony

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones were purchased for my mom as she lives in a building where folks have music going till late, loud parties in the summer till the wee hours and the Boom of the Base rolls through her apartment. We initially looked at other brands that offer noise cancelling headphones, yet Sony is a name we have purchased in the past and it never disappoints with regard to quality and sound. The color is also a nice alternative to black or red. Mom can still kick it but does so on her own terms with her own music, or just sitting quietly without all the noise. These headphones are priced right and were the right choice for our mom.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi SonyNoSounds, great! We are glad to hear that your mom loves the quality and sound of the newest noise canceling headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Headphone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great product. It blocks sounds out, it connects quick and has a nice crisp sound.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello TianaM,

      Thank you for choosing Sony!

      It's fantastic to learn that you're enjoying your WH-1000XM4! We're thrilled that you value its noise-canceling features, rapid connectivity, and clear audio quality. Your experience motivates us to continue delivering high-quality products.

      Best regards,
      -Fred Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Eargasm

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Been doing a lot of upgrades and this is cool! Thought was defective because it kept shutting off. But that’s a feature to pause when someone talks to you. Great feature, but better that I can turn it off too. Very customizable and comfy.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Berto, Thank you for the 5-star rating! We are glad to hear that you are happy with your purchase! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony. -Carl Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sony headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great price and the noise cancellation is amazing! Worth the buy

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Knock,

      Thank you so much for the fantastic 5-star review! We are delighted to hear that you feel the WH-1000XM4 was worth the buy and that you find the noise cancellation to be amazing! We poured a lot of innovation into that feature to create the quietest listening experience possible.

      We appreciate you sharing your experience and thank you for choosing Sony!

      Regards,
      Dominick Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    great headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    awesome and amazing headphones sounds really good seriously

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello CamrynB,

      Thank you for choosing Sony!

      We're elated to hear that you’re enjoying the WH1000XM4 headphones and appreciate their amazing sound quality. It’s wonderful to know they are delivering such a positive audio experience for you. Thank you for sharing your feedback!

      Best regards,
      -Fred Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Best in class noise cancelling

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was hesitant to spend this much on a set of headphones that I would be using for things like biking, working out, outdoor work but after using these for a few weeks I am incredibly happy with the build quality, convenience features, and anc performance. They have been dropped several times and hit a tree branch, still in perfect shape. ANC on these is amazing, truly the best in class until Bose releases their equivalent. The Sony headphones connect app used with the headphones works great so far as well. The automatic audio passthrough works great 99% of the time, the only thing I have found that activated it when not intended are loud lawn mowers but turning that setting off takes all of 1 button press in the app. Finally the most important part, sound quality is fantastic as expected by Sony's flagship ANC headphones.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi BoshBlus,

      Great! We're glad that these headphones have exceeded your expectations. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony.

      ~Ralph Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Very comfortable

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The noise cancellation feature is very cool. You can adjust how much noise canceling you want in the app. They are also very comfortable and don’t make my ears hurt.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Fire,

      Amazing! We're glad that you like the noise canceling function, app controls, and comfort of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Must set of headphones

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones are amazing. I had imagined that I would use them for flying only, but love using them around the house as well. They are comfortable and do a fantastic job with sound and noise cancelling. What's not to love?!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi ChillingOut, thank you so much for the 5-stars rating and feedback! We are really delighted to hear you are happy and satisfied with the outstanding sound quality, features, and comfortable fit of these headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the equalizer lets you customize sound levels to suit your music.

      Thank you so much for purchasing our WH-1000XM4 and for choosing Sony!

      - Romeo Sony_US

  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Sony wh100xm4s

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    there really good headphones have great sound quailty and do everything like they said. and have great battery life lasts for so long.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi bobby,

      Amazing! We're glad that you like the sound quality and battery life of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    WXM4

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very comfortable. Great sound. Great for the price.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Singhx, Amazing! We're truly happy to hear that you're satisfied with the very comfortable fit design, exceptional sound, and reasonable price of the WH-1000XM4. Thank you so much for your purchase and for choosing the best brand, Sony! - Romeo Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    5 stars

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love em 5 stars must have Just love everything about them I go for a week without even changing Extremely clear .. the noise cancelation is amazing

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi FranklinW, thank you for the 5-star review! It's truly wonderful to know how much you're loving your Sony - WH1000XM4 headphones. It's awesome that you're getting such a long battery life, up to 30 hours on a single charge really makes a difference! We're so glad the crystal-clear sound and industry-leading noise cancellation are giving you the immersive listening experience we designed them for. Thank you for choosing Sony, and enjoy every moment with your music! Best regards, -Dominick Sony_US

  • Pros mentioned:
    Sound quality, Weight

    Rated 5 out of 5 stars

    Best headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had xm3, airpods (1,2,pro), skullcandy anc crusher, beats. Xm4 better than any of them. Its the best headphone that you can expect. Deep bass and more clear sound. This is the update version of xm3. Very light weight and soft ear piece.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Bestheadphone,

      Great! We're glad that upgrading to these headphones was worth it. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony.

      ~Ralph Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Enjoyed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We all love this headphone! Sound is amazing! Wi-Fi connected works great!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi CarolS,

      We are absolutely thrilled to hear that everyone loves the WH-1000XM4 headphones! It's fantastic that you are all enjoying the amazing sound and the great performance of the Wi-Fi connection.

      Thanks for choosing Sony. Best regards, Eliab Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great Noise Canceling Headphones

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just got back from a 5 hour plane ride. These things worked great! Noise cancelation is perfect, touching the right ear cup to allow outside noise is very convenient. Taking them off automatically pauses whatever you re watching/listening too. I wish it had a better microphone. I tried using for a work call, but people said the voice quality wasn't good. After a couple hours of use, I had to take them off for about a minute because the ear cups were getting warm (not mechanical warm more body heat). Not a big deal...because I was expecting it to heat up right away...not the case for me. Sound quality is very good. No problems connecting multiple devices...phone and tablet.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Smitty, Thanks for sharing your experience with your new Sony wireless noise canceling headphones. We are sorry you are having issues with them. Please make sure to update the firmware of your headphones: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/downloads. The software updates improve the general perfiormance of the unit and resolves any possible software-related issues. Despite your concerns, we are glad that you still like your Sony headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony! Vincent Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Better than AirPods Max

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve been looking for Noise Cancelling headphones for a while now and with Apple announcing their AirPods Max for $500, getting these were a no brainer. Noise cancelling is really good and the fit works for me. No complaints so far!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi lemonsan,

      You made the right choice! Intelligent and intuitive, WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Thank you for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my second purchase of this product because the first one was soooooo good. I don't think there's another company that can top the sound, the quality, the technology, and the comfort that Sony produces out of this headphone.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Foxbody, Thank you for the 5-star rating! Glad to hear that you are enjoying our WH-1000XM4 Headphones! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    Amazing Headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best headphones money can buy. I’ve had my first pair for 6+ years and the only wear is on the ear cuffs.

    I would recommend this to a friend