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Customer Ratings & Reviews

Your price for this item is $278.00
The comparable value price is $349.99

Customer reviews

Rating 4.7 out of 5 stars with 12477 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

94%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 159 Showing 3,161-3,180 of 12,477 reviews
  • Rated 5 out of 5 stars

    Favorite headphones!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are amazing. They fit comfortably over my ears and the sound quality is amazing

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello AndrewG,
      Thank you for your purchase and we're glad that you are enjoying the amazing sound quality and comfortability of our WH1000XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco Sony_US

  • Rated 5 out of 5 stars

    Noise and sound

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Noise and bass level outstanding. Great color which help me to differentiate my headset we with my son’s headset, he has black ones.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Rapha, Awesome! We're glad you like the midnight blue color, excelent noise cancellation, and punchy bass of your new Sony WH-1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam Sony_US

  • Rated 5 out of 5 stars

    Simply Awesome Get these Cans!!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ok I own Beats StudI 3, Power Beats 3, Bowers & Wilkins PX7 and P5, Bose Soundsport, Bose Buds and now Sony M4 and I'm shocked how great the sound. The Ultimate Test Luther Vandross - Evergreen, Impossible Dream and of course Superstar (Live). Wow found app setting on the equalizer "Voice" it reduces the instruments and elevates the vocals - Simply Smooth; Take it to another level set the EQ on "Excited ." Prepare to be blown away. They run close with the Jabra but because the are over the ear better reduction of noise.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi WirelessEnthusiasts, you definitely made the right choice! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony. ~Ralph Sony_US

  • Rated 5 out of 5 stars

    Amazing headphones

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I use these mainly for my desktop but I use these headphones every day. They are amazing, great battery life, amazing sound quality, and strong bluetooth connection.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Sean,

      Awesome! We're thrilled that you are enjoying the battery life, sound quality, and Bluetooth connectivity of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Great Headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones are so comfortable to wear and the noise cancellation is great! I would definitely recommend them.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JLPH, we're glad you like the comfort and noise canceling feature of our product. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! ~Earl Sony_US

  • Rated 5 out of 5 stars

    Perfectly well rounded headphones

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome, crisp sound. Long Battery life. The noise cancellation is great. Perfectly well rounded headphones. I use these for WFH and have used them to work out too

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Rich,

      Amazing! We're glad that you are enjoying the sound quality, battery life, and noise canceling function of the headphones. It's also great that these headphones are perfect for your lifestyle. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Amazing

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing head phones very clean music quality and great battery life I use these every day. So great I bought my girlfriend some too 10/10 would recommend to anyone looking to buy nice Bluetooth headphones

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Samb9293, Awesome! We are glad to hear that you are happy with your purchase! Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    Can't Believe My Ears

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've owned a countless number of headphone over the years. My favorite has always been Bose Quiet Comfort, so I was somewhat skeptical about buying Sony. I am soooo glad I did, These are by far the best sounding headphones I've ever owned or heard. If you use any of the lossless HD streaming services, like Deezer, Tidal, Apple Music, or Amazon Unlimited, you will be amazed at the quality of the sound. Noise canceling is superb and offers features to quickly interrupt it when needed (just place your palm over the right earphone). Only drawback for me is ear pads can get a little sticky after prolonged listening. These are new best in class bluetooth, ANC headhones, IMO.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Knavely,

      Thank you for the positive feedback and we're glad you like the sound quality of the headphones.The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!

      Regards,
      David Sony_US

  • Rated 5 out of 5 stars

    Great headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones have excellent sound quality and are very comfortable. They are also very good with noise cancellation. I like how they fold to fit the case which is much nicer than the case for my last Bose headphones.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Molly,

      You made the right choice! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony!

      ~Ralph Sony_US

  • Rated 5 out of 5 stars

    Awesome

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound quality, great noise canceling, great battery life. Saviour on airplanes. Only issue it they are hot on your ears...

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Robert, Awesome! We are so glad to hear that you are happy with the sound quality and noise canceling of your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tine your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    Good price on top of the line headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good price for these headphones. I like them a lot. There comfortable and perform quite well. The noise canceling is outstanding. You cant go wrong with this deal.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi issey5758,

      Amazing! We're glad that you like the comfort and noise canceling function of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Best purchas

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Battery life amazing, sounds incredible, also having the ability to adjust the equalizer is awesome.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Sunny, Great! You definitely made the right choice. We're glad you're enjoying all the improvements we made on these headphones. It's good to know you're utilizing the different customizations and built-in equalizer on the Sony Headphones Connect app. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Thank you for leaving us such a wonderful review and for choosing Sony! -Jess Sony_US

  • Rated 5 out of 5 stars

    Better than Bose QC 35

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A little better than my previous Bose QC 35 headphones- which I rank very highly. Amazing noise cancelling technology and an auto-stop feature when you remove the headphones make these worth the price.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Helpfuljesh, That's great! We're glad to hear that! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony. Jay Sony_US

  • Rated 5 out of 5 stars

    Must Have

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love these. Already own the gen 2 and 3 versions. Upgraded to gen 4 to gain new features like pairing to 2 devices at the same time, auto pause if you take them off, and upgraded chip. The sound and comfort is amazing. Customizable EQ via Sony app. It was a choice between these and Bose 700. Decided on Sony because of past experience and most reviewers rank them higher than Bose. Plus they are less expensive. The active noise canceling is top notch. Bluetooth connection is rock solid. I haven't had any drop outs even at long distances from source. There is still a little work to be done to improve swipe controls: (not responsive in cold weather, sometimes it takes a couple tries to skip to next song or adjust volume.)

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi crsonemn, We are glad that you love your Sony WH1000XM4 wireless headphones. We are glad that you are enjoying your newest noise canceling headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Enjoy! -Vincent Sony_US

  • Rated 4 out of 5 stars

    Great for what it is...

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones are a solid deal. The noise cancelling is one of the best on the market with remarkable sound quality. However, the touch controls can be a little to get used to and I end up using my phones controls most of the time instead, but if you just want really premium feeling and sounding headphones, these are not a bad pick

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi ivanramos117,

      Thank you for the feedback and we are glad you like the sound quality of the headphones. Please be assured we take this feedback very seriously and continuously strive to improve our products. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location.

      Thank you for choosing Sony!
      David Sony_US

  • Rated 5 out of 5 stars

    Great deal

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Like many others, got these heavily discounted. Incredible value, great sound, excellent noise cancelling, but most importantly, super comfortable!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Cleanguy,

      You made the right choice! We're glad that you like the sound quality, noise canceling function, and comfort of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Chic & Worth the Investment

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Genuinely comfortable to wear for a long time. Noise cancellation is phenomenal. Very fashionable.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Talainbaea,

      Thank you for the 5-star rating and we're glad to hear that you like the noise canceling and comfortable design of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!

      -David Sony_US

  • Rated 5 out of 5 stars

    5/5 Would Recommend

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good sound quality, good durability, and lightweight

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi AbrahamC, You've made an excellent choice! Thank you for upgrading to your new WH-1000XM4 headphones. We're glad you're enjoying all the improvements we made on these headphones. Your assessment is spot on! The headphones blend sophisticated style with exceptional comfort. Super-soft, pressure-relieving earpads in foamed urethane evenly distribute pressure and increase ear/pad contact for a stable fit. And with a lighter-weight design, you'll barely notice you're wearing them. Thank you so much for the amazing review and for trusting Sony! -Jess Sony_US

  • Rated 5 out of 5 stars

    Great Headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Color, Great sound, Great noise cancellation

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for the great review, Jona!

      We’re so glad to hear you’re enjoying the vibrant color, top-tier sound, and industry-leading noise cancellation of your WH-1000XM4 headphones. It’s wonderful to know they are hitting all the high notes for you!

      Thank you for choosing Sony!

      Best regards, Gus, Sony Social Media Team Sony_US

  • Rated 4 out of 5 stars

    Solid headphone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sounds quality and app is also good. Wish it could be a bit louder.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for sharing your feedback on the WH-1000XM4 headphones, TerrellS!

      We are so pleased to hear that you are enjoying the great sound quality and finding the Sony Headphones Connect app to be good! It's rewarding to know these core features are meeting your expectations.

      We appreciate your candid note regarding the volume level. We understand that personal listening preferences vary, and we are continuously working to balance audio performance with safety and regulatory standards. Your input on making them a bit louder is valuable feedback that we will certainly take into consideration for future developments.

      Thank you again for choosing Sony!

      Best regards, Gus, Sony Social Media Team sony-global