Customer Ratings & Reviews
- Model:
- WH1000XM4/S
- SKU:
- 10101548
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
to a friend
Sony's best creation behind Across the Spiderverse
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones! Easy to connect with any device, I like using it for my switch and phone. Noise-canceling works well and has long battery life. I wish it were easier to change settings in IOS like with AirPods and to change settings in the control center, but that is more of an Apple issue rather than a headphone issue.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Sert, we're glad you are enjoying our product! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing SONY! ~Earl
Wow Just Wow
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.great sounding headphones still breaking them in but from what I’ve expierienced i believe i made the correct choice
I would recommend this to a friendGreat purchase for quality
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best audio blocking and sound quality so far. Bass isn’t car speaker status but good to protect your ears.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Wh1000m4headphones,
We're glad that you like the sound quality and noise canceling function of the headphones. You do have the option to use the equalizer function of the Sony Headphones Connect app to tailor-fit the sound quality to your needs. Please refer to this link:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752772.html
Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Too hot on ears
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Music quality was great with excellent noise cancelling, however anything else like calls or podcasts it picks up the wind noise easily so that was a bit of a nuisance. The other issue was that the headphones physically got too hot and heavy on my ears after wearing for about 10 minutes. I ended up returning them because I couldn't deal with the heat. I had to take them off too frequently.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi MaxwellB,
Thanks so much for sharing your honest feedback about the WH-1000XM4 headphones.
We want to genuinely apologize that the heat and weight issues kept you from enjoying them fully. We truly are sorry about that nuisance, especially since you found the music quality and noise-canceling to be excellent.
We also appreciate you bringing up the wind noise during calls and podcasts. That's valuable input.
It’s completely understandable that you returned them given those issues. We hope that down the road, as we introduce new products, you'll be willing to give Sony another opportunity.
We appreciate your review of our Sony headphones and apologize for your experience.
Sincerely,
Estefany
Beware of cheap plastic and terrible support.
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Make no mistake, these should have been the best of headphones. A long battery life and fast recharging, the noise cancelling is exceptional as is the sound quality. My issues begin with simply taking them off my head after a meeting and hearing two parts hit the ground. The plastic and u clip holding the right ear cup was now on the floor and the earpiece was dangling via the wire, floppy and dead like the brick they had become. I contacted support and was told that they won’t replace them because of "physical damage" These headphones have never been dropped, miss treated in any way, they are treated with the respect that spending 350 bucks should have earned them. I won’t be buying anymore Sony headphones and I certainly regret recommending them to colleagues.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi PaulAusTX, we're sorry to hear what happened to your headphones. This is not the case with our XM4 units. Physical damage is not covered by the SONY limited warranty. We would like to review your file. Please send us an email at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number: Case Number:
~Earl
Great sound - unbearable for larger ears
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.First off, the sound quality is phenomenal. Add to that the highly customizable settings in the app (EQ etc) and these make for an amazing pair of headphones. I won't comment much on ANC since I was not able to fully test them objectively, but subjectively they were just as good as others I have tried (B&W PX7, Bose NC 700, Sony XB900N). However, the reason I give this 1 star is for fit. They have used the same outer shell as older models (which is fine) but the placement of the magnet in the middle makes these unbearable after 40-45 mins. The magnet protrudes out in the middle which is just enough to push against my ear. I can't imagine how people with larger/protruding ears use them. There must be a reason for that placement, but the XB900N work just fine with a different design. Please consider this in your future design Sony - I have used the XB950BT, XB900N and love the sound quality but need the design to be more robust to include users outside the average individual.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Lamps,
We're glad that you like the sound quality and app functions of the headphones. We regret to hear that you are not having the best experience with its fit. Make sure to adjust the headband of the headphones for optimum fit and comfort. The headset must also be worn properly. Put the headset on your head with the (left) mark on your left ear and the (right) mark on your right ear. There is a tactile dot on the (left) mark side. Sony takes all feedback seriously. Rest assured that this will help us improve the quality and performance of our products.
Regards,
-Ralph
Sony M4 - I love them.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Let me tell you why I love my Sony M4. I had an M4 for 2.5 years, they were my first ever wireless, Bluetooth, and noise canceling headphones. I broke them accidentally after getting them soaked while I was kayaking, my fault, not the headphones’. Knowing that the M5’s just came out, I did my research and the M4’s are still just as good. So I have spent lots of money on the same pair twice and have no regrets. Another reason I love my headphones. In my attached pic is me in the far background while my wife is holding my phone. That’s about 70ft at least and the connection is still solid. I have had my headphones on my front porch and be mowing in the backyard with the house in between and still have connection. Also, I got these headphones from Best Buy and it got delivered early! Love the headphones and had a great buying experience as well. And I have a big head and they fit perfectly.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello thekingfatty,
Thank you for your time writing this wonderful review. We truly appreciate it. Hearing or reading your satisfaction with our XM4 is like music to our ears. From the Bluetooth range, noise canceling feature, performance and overall quality. We are very happy to have you as our customer. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony and enjoy! - Marco
A great purchase
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased these for my daughter and she loves them. She loves the music quality and her hat they are wireless
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Shonvonda, Awesome! We are glad to hear that you are happy with your purchase! Thank you for choosing Sony! -Carl
Nice headphone
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Picked this between xm4 and xm5 since it’s foldable and gives you the airplane headphone plugs. I travel from time to time so this is more convenient. Noise cancellation is very good.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Redspider226, That's great! We're glad you like your new headphones. Enjoy and thanks for choosing Sony. -Craig
worth every penny
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.got the silver color and it’s looks so clean. also came with a case! i lost my airpods and replaced them with these sony’s instead. definitely a upgrade. 5/5 starts and very comfortable! yay so happy i can block out the world haha
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Charlesmate, Awesome! We are glad to hear that you are happy with the overall design, comfort and noise cancelling of your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
Amazing battery life.
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best for TV viewing and Sony dual Bluetooth function helps you hear the cell ring. If you take the headphone off it pauses the movie. The noise cancelling is not as good as Bose but a slight increase of volume compensates. Battery life is phenomenal, yes 3-4 movies easy before charge necessary. Recharges swiftly too.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Bogey2,
Thank you for the 5-star rating and we are glad you like the battery performance of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location.
Thank you for choosing Sony!
David
Great headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones, sound exactly like the apple headphones just for $200 cheaper, very worth it.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JamesF,
We couldn't be happier to hear that you love your Sony WH-1000XM4 headphones! It's fantastic to know that you are getting the premium sound quality you expect and find them to be such a worthwhile investment. Thank you for the 5-star review and for choosing Sony to be part of your listening experience!
Best regards,
Dominick
Best headphones ever
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are the best headphones I’ve ever bought. I love the accessibility and sound. I love the controls I’m able to use on the headphones, the easy charging and fast charging. I probably will never buy a different type of headphones again. These are now my favorite headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MelissaW, Awesome! Thank you so much for the 5-star rating! We are so glad to hear that you are happy with your new WH-1000XM4 headphones! The WH-1000XM4 is designed with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
Great headphones from what I know so far.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve only had headphones for two days now but great so far! It was mainly charged as it only took 30 minutes to fully charge out of the box. Setup and pairing was easy. I’ve paired them with my iPhone, Windows PC, and iPad Pro with no problems. These are my first set of noise cancelling headphones so not sure what others are like but I’m really impressed with them! Music sounds clear (you may have to play around with equalizer). Working from home, I’ll have less distractions with these! I plan to pair these with the V-Moda Boom Pro mic And use them for taking calls. BTW, these work great with games on PC. So far, so good. Worth every penny in my opinion! My only complaint so far is the headphones tend to “creak” when in use (especially when I yawn or move my jaw). Not sure if that makes but it’s only a minor annoyance. Other than that, excellent!!!
I would recommend this to a friendSony Headphones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good headphones Purchased these and they are amazing.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello MarcoC!
Thanks for your great feedback! We are thrilled to hear that you’re loving your WH-1000XM4 headphones.
We appreciate you choosing Sony!
Warm regards,
Estefany
The best headphones ever!!
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love these headphones so much! They have a bunch of different sound settings that you can tweak to fit what you’re listening to. There’s a bunch of features I didn’t know about for a while until I read the instructions so I recommend doing that! The battery lasts forever even when I forget to turn them off!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AbiM, Awesome! We are so glad to hear that you are happy with your purchase! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
Best noise cancelling
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Have used these for years after coming from M3s. If anything goes wrong, would always replace with the same model.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TamaraJ, Thank you for your positive feedback on the WH-1000XM4 headphones. It's great to hear that you have been satisfied with them over the years. We are glad to hear that you are enjoying its noise canceling feature! Thank you for choosing Sony! -Carl
Great on the airplane!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is rather expensive but well worth it! Used it on my flight to Hawaii. Sound was balanced. Noise cancelling was excellent! It effectively cancelled out the drone from the jet engines. You can also plug it into the planes entertainment system with the included cable and the noise canceling works on that too!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Leeyo,
You made the right choice! We're thrilled that you like the sound quality, noise canceling function, and supplied headphone cable of the WH1000XM4. Thank you for choosing Sony!
-Ralph
Absolutely loveeee
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got these for myself for my birthday and they’re so amazing. <3 I use them to listen to music but I’m also a big reader so anytime I need to drown out some noise, I put these on and read in peace and quiet. I love them so so much!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Lili, You've made a great choice! We're very pleased to hear you love the top notch noise canceling feature of your Sony WH1000XM4. Thanks for choosing Sony! -Sam
Sony Bluetooth headphones
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice headphone Clear sound Perfect fit Extra noise canceling
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SamJ, Awesome! We are so glad to hear that you are enjoying your new WH-1000XM4 headphones! With intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl