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Customer Ratings & Reviews

Your price for this item is $278.00
The comparable value price is $349.99

Customer reviews

Rating 4.7 out of 5 stars with 12477 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

94%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 162 Showing 3,221-3,240 of 12,477 reviews
  • Rated 5 out of 5 stars

    So far so good

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to use, comfortable, sound is excellent, noise cancelling seems great. Only caveat is I have just started use, so I can't evaluate long term durability and use while traveling.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Sofarsogood,

      You made the right choice! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Excellent, comfortable headphones with great sound

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are really great headphones. Very good noise cancelling, comfortable, work well with my different devices and the touch pad control on the right ear is easy to use.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi BestBuyBuyer, Awesome! We're truly glad you're enjoying all the improvements we made on these headphones, especially the excellent noise cancellation, incredible sound quality, overall comfort. Good to know you like the intuitive touch controls and multi-device pairing as well. Sony’s industry-leading noise cancellation evolves to further immerse you in your music. The addition of Sony’s proprietary HD Noise Canceling Processor QN1 masterfully eliminates the noise around you. Listen all day with up to 30 hours of battery life. Quick charging gives five hours of playback with just a 10-minute charge. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you so much for choosing Sony! -Jess Sony_US

  • Rated 5 out of 5 stars

    Headphones

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great sound. Nice color, Great bass. Really nice.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JoseR, Congratulations! You've made an excellent decision in purchasing the WH-1000XM4. We're thrilled to hear about your satisfaction with its exceptional sound quality, stylish color, and superb performance. Thank you very much for your purchase and for choosing Sony! - Romeo Sony_US

  • Rated 5 out of 5 stars

    Great Purchase

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones are worth the investment! Very noise-cancelling, I can't even hear when people are trying to approach me on the streets lol. I love music.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello JocelynS,

      Thank you for choosing Sony!

      It brings us great joy to hear that your WH1000XM4 headphones provide such effective noise cancellation and enhance your music experience. Knowing they help you immerse yourself fully, even in busy environments, means a lot to us. Thank you for sharing your enthusiasm—it inspires us to keep delivering exceptional audio products.

      Best regards,
      -Fred Sony_US

  • Rated 4 out of 5 stars

    Sony wireless headphones better than previous

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The quality of the sound is exceptional. Connects quickly to my desktop. Only downside is not having volume controls even though the temporary sound reduction is a nice feature. Fit around the ears is very comfortable.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi nman, Awesome! Thank you so much for choosing Sony! Please see our article links on how to use the touch control features of your WH-1000XM4
      https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/articles/00254046
      https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/articles/00204192

      I hope this helps!

      Regards,
      Carl Sony_US

  • Rated 5 out of 5 stars

    These ARE the ones!!!

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I tried EVERY brand on ( more than once) I travel two- three weeks a month and its amazing to me how many people I feel are wearing inferior headphones. I wish i had these YEARS AGO

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello TracyK,

      Thank you for choosing Sony!

      It's genuinely rewarding to know that the WH-1000XM4 headphones have made such a difference in your frequent travel and that you feel you've finally found the superior audio quality you deserve. Your dedication to seeking out the best truly validates the work we put into them. Safe travels!

      Best regards,
      -Fred Sony_US

  • Rated 5 out of 5 stars

    Wonderful headphones!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are awesome headphones! The look is beautiful, they are extremely lightweight, and the sound quality and noise cancelling is amazing!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi RobinS, Great! We're thrilled to hear you like the beautiful and lightweight design, exceptional sound quality, and excellent noise cancellation of your Sony WH-1000XM4.  Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam Sony_US

  • Rated 5 out of 5 stars

    Fantastic sounds quality

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fantastic earphones, they fit so comfortably and the sounds quality is top notch!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi 3macmaks, nice! We are glad you like the fit and sound quality of our product! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. The headphones blend sophisticated style with exceptional comfort. Super-soft, pressure-relieving earpads in foamed urethane evenly distribute pressure and increase ear/pad contact for a stable fit. And with a lighter-weight design, you'll barely notice you're wearing them. Thanks for choosing Sony. ~Earl Sony_US

  • Rated 5 out of 5 stars

    Mr

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Previously used Beats by Dr Dre but this little piece of device went beyond my expectations… sound processing is quite amazing & so so calm when listening, noise processing canceling did a phenomenal job in quality control. Good job guys & excellent performance. Highly recommended!!!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Jackson,

      You made the right choice upgrading to the Sony WH1000XM4! We're glad that you are enjoying the sound quality and noise canceling function of the headphones. Thank you for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Sony M4 Headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound quality, easy to use, long batter life, not so great mic

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello ZackR,
      Thank you for your purchase and we are delighted to hear that you are pleased with the audio quality, long battery life and how easy to use our XM4. Your feedback regarding with the microphone is duly noted. This will help us improve our future product. Thank you for choosing Sony! - Marco Sony_US

  • Rated 5 out of 5 stars

    Great sound and comfort

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I use this to watch TV and videos on Ipad Great sound and comfort. Easy to use controls. Would not be great for use while working out or running. Unit too heavy for that but otherwise I am enjoying them alot.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Rodney, We're very pleased to hear you're enjoying the great sound and comfort of these headphones especially when watching your TV shows and videos on your iPad. Although you can use this for working out or running, we do not advise this since these headphones are not waterproof. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Sam Sony_US

  • Rated 5 out of 5 stars

    Great geadojones

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great for loud environments. I use it a lot at work to drown out all the noise around me

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi NoelA,

      Thanks for the 5-star rating! We're so happy to hear you're loving the XM4s! Their noise cancelling makes them a perfect choice. Don't forget to download the Sony Sound Connect App to elevate your experience even further.

      Thanks for choosing Sony.

      -Eliab Sony_US

  • Rated 5 out of 5 stars

    Was worth the purchase

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Use these to watch my anime and Netflix shows in silence at nice. First device with ANC but definitely a must have feature.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi, AnthonySosa,

      Thanks for the comments and for the 5-star rating! It’s rewarding to hear that our product has positively impacted your experience. We are sure their comfortable and lightweight design will make you love them even more! Do not forget to download the Sony Sound Connect app to enhance the experience!

      Thanks for choosing Sony, have an amazing day!
      -DiegoV Sony_US

  • Rated 5 out of 5 stars

    Sony headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great headphones, it’s been years since they came out but are still some of the best headphones I’ve ever owned. Great for the gym.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi NoahW,

      We are delighted to hear you continue to enjoy your Sony WH-1000XM4 headphones and gave them a five-star rating!

      It's wonderful to know that even years after their release, you still consider them some of the best headphones you've ever owned. We are especially happy that they perform great for your needs, like at the gym. We design our products to offer lasting quality and performance.

      Thank you for your fantastic review and for choosing Sony!

      Regards,
      Dominick Sony_US

  • Rated 5 out of 5 stars

    Headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great. Good sound. Fits well. Enjoying at the gym

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Jmsh, we're glad you like the sound quality and fit of our product! Thanks for choosing Sony! ~Earl Sony_US

  • Rated 5 out of 5 stars

    Great

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are great. Comfortable, long battery life. Love the feature where you speak and they turn into ambient listening. Music and movies sound great and no lag. They fold up nicely easy for travel.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi trgjay,
      Awesome! We're glad that the XM4 headphones suits your needs and expectations. We truly appreciate you are enjoying the sound, comfort, long battery life and ambient sound mode of the unit. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! - Kris Sony_US

  • Rated 5 out of 5 stars

    Great Headphones

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great headphones for music and gaming. Sound is very clear with good base. Noise canceling works great and drowning out outside noise. Very comfortable.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Brad, That's great! We're glad to hear that! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for giving the product a perfect rating! Jay Sony_US

  • Rated 5 out of 5 stars

    Probably the best noise ANC headphones

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    In my opinion, these are the best wireless noise canceling headphones you can buy. They have very good range, a bit of a bass boost, but nothing too muddy. And the noise cancellation is superb.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi KDAH, We are glad to know that your new Sony wireless headphones are the best noise canceling headphones for you. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony! Vincent Sony_US

  • Rated 5 out of 5 stars

    It’s Sony, what else can I say?

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones have aged very well despite being 5 years old. The ANC is still competing well against newer headphones. And now, you’ll find these discounted everywhere, best bang for your buck

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello paninin19,

      Thank you for choosing Sony!

      We’re honored to hear that your WH1000XM4 headphones have maintained exceptional performance over five years, particularly with active noise cancellation that remains competitive with newer models. Their enduring quality and value, especially given the current pricing, underscore the thoughtful engineering behind them. We appreciate you sharing your positive experience.

      Best regards,
      -Fred Sony_US

  • Rated 5 out of 5 stars

    THE BEST OVER EARS, HANDS DOWN.

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Literally the best noise cancelling headphones I have ever used in my entire existence. I personally find this better than the XM5s. These are my go-tos for everything, everywhere. Workout, travel, at home.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Elijah, Thank you so much for your fantastic review of the WH1000XM4! We're thrilled to hear that you consider them the best noise canceling headphones you've ever used. It's great to know that they are your go-to choice for various activities like workouts, travel, and home use. We appreciate your preference for the WH1000XM4 over the XM5s and are delighted that they meet your needs so well. Enjoy your listening experience and thanks for choosing Sony! - Romeo Sony_US