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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 12582 reviews

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Rating by feature

  • Sound Quality

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

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Cons mentioned filter

94%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 164 Showing 3,261-3,280 of 12,582 reviews
  • Pros mentioned:
    Comfort, Sound quality

    Rated 4 out of 5 stars

    Sync with me Sony

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love how this fits on my ears, it's comfortable and sounds good. The problem is when I have it connected to my tv, the audio and connectivity will have a delay sometimes and I have to either turn the headphones off or go through the sounds menu back to the headphones again to have it in sync again. Hopefully this is just a blip.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Deevs, Thank you for the awesome review! Good to know you love the comfortable fit and great sound quality of your new headphones. The audio playback on this unit may be delayed from that on the transmitting device, due to the characteristics of Bluetooth wireless technology. As a result, the sound may not be in sync with the image when viewing movies or playing games.
      The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Sam Sony_US

  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Perfectly well rounded headphones

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome, crisp sound. Long Battery life. The noise cancellation is great. Perfectly well rounded headphones. I use these for WFH and have used them to work out too

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Rich,

      Amazing! We're glad that you are enjoying the sound quality, battery life, and noise canceling function of the headphones. It's also great that these headphones are perfect for your lifestyle. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Amazing. Sony forever!

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    amazing headphones. noise cancelling is great. really comfortable and the color is beautiful.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Josh,
      That's sounds great! We're glad that you like the comfortability, color and noise canceling capability of our SONY WH1000XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony and enjoy! - Marco Sony_US

  • Pros mentioned:
    Bass, Sound quality

    Rated 5 out of 5 stars

    Sony Headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound quality and the bass is always spot on! Highly recommend this product!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello SaturnGamer72,
      Thanks for your recommendation and we are truly happy that you are enjoying the sound quality of our WH1000XM4. Thank you for choosing Sony! - Marco Sony_US

  • Rated 5 out of 5 stars

    Headsets

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    High quality sound and cancellation of external noise. Easy to handle overall

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Good price on top of the line headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good price for these headphones. I like them a lot. There comfortable and perform quite well. The noise canceling is outstanding. You cant go wrong with this deal.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi issey5758,

      Amazing! We're glad that you like the comfort and noise canceling function of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Great headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent sound and comfort. Very good value for the price

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great! But not with my Samsung tv.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have to give these headphones 5 stars because they are spectacular for listening to music compared to what I had been used to. I can hear the music clearly and brilliantly while in the next room the clothes dryer is on and the gardners are mowing the back lawn. My great disappointment is that I got these headphones to improve my tv watching experience, but sadly, Samsung and Sony help desks could not solve problems when I paired these with my tv, and I am unable to resolve this incompability problem. So I can't use them for the purpose I bought them.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DavidPasaeo,

      We're glad that you like the sound quality of the headphones. It's unfortunate that you are not able to have a complete experience because of connectivity issues with your TV. Your feedback is greatly appreciated. We would like to know more about your issue and help you out. Please email the below information to socialsupport@am.sony.com. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

      Full Name:
      Best Buy Username:
      Telephone Number:
      Sony Headphones Model Number:
      Case Number:
      Additional Information regarding your experience with the WH1000XM4.

      The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location.

      Sincerely,

      -Ralph
      Sony Social Support Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Headphones

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I tried the beats solo pros and ended up returning them for these. These are much more comfortable for my preference. They also sound great. Pairs up nicely with my iPhone. Noise canceling works really well.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Coolsox, Great! We're glad that you like the comfort, sound quality, pairing process, and noise canceling feature. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin Sony_US

  • Rated 4 out of 5 stars

    Hand phone

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pretty nice looking handphone love it so far best looking one

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Lynchweston,

      Thank you for choosing Sony!

      We're honored to hear that you love the look of your WH1000XM4 headphones. It's wonderful to know they’re not only stylish but also making a positive impression on you so far. Thank you for sharing your experience—we truly appreciate it!

      Best regards,
      -Fred Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Excellent sound

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect gift, sounds amazing, crisp sound an very clear, no static and deep bass,

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello eljesse,

      Thank you for choosing Sony!

      We're delighted that you love the WH1000XM4 and that they made the perfect gift for you. It's fantastic to know that you're enjoying the amazing sound quality, with crisp clarity and deep bass. Thank you for sharing your experience with us, and we hope you continue to enjoy your headphones for many more listening adventures!

      Best regards,
      -Fred Sony_US

  • Rated 5 out of 5 stars

    Better than Xm5

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easily the best Sony headphones. Just as good as the xm5 and looks better

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi there, thanks for sharing this with us! We are honored to hear that you think the WH-1000XM4s are the best. It's awesome to know that you think they are just as good as the newer models and that you like the design.

      We appreciate you choosing Sony!
      Best regards,
      Estefany Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Do it

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    All the reviews are correct. These are the best headphones I've ever used. You won't believe the noise canceling. They are super comfortable and the other features are as useful as advertised.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi TheDude, We're glad that you like the noise canceling and sound quality of your new headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sony WH-1000XM4

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best headphones I've every pachased. The noise cancelling is out of this world, and the ability to be connected to 2 devices makes it a no brainer

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi RLPJR, thank you so much for the 5 Star review!

      We are extremely pleased to hear you are satisfied with the incredible noise canceling function, multipoint connection feature, and super performance of WH-1000XM4.

      The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the equalizer lets you customize sound levels to suit your music.

      Thank you so much for your purchase and for choosing Sony!

      - Romeo Sony_US

  • Pros mentioned:
    Sound quality, Weight

    Rated 5 out of 5 stars

    Nice

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good sound quality and light weight. Easily gets connected to phnoe and mac bluetooth.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi RohitR, Awesome! We are glad to hear that you are happy with your new WH-1000XM4 headphones! Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Hooray

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones go dummy. Sound stage is fire, noise cancellation go nuts

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi user717274,

      We're thrilled to hear that you're so impressed with your WH-1000XM4 headphones! It's fantastic to know that you're enjoying the incredible sound quality and the powerful noise cancellation. Thanks for choosing Sony.

      Best regards,
      Eliab sony-global

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Great sound and comfort

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I use this to watch TV and videos on Ipad Great sound and comfort. Easy to use controls. Would not be great for use while working out or running. Unit too heavy for that but otherwise I am enjoying them alot.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Rodney, We're very pleased to hear you're enjoying the great sound and comfort of these headphones especially when watching your TV shows and videos on your iPad. Although you can use this for working out or running, we do not advise this since these headphones are not waterproof. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Sam Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Save some time, just go w these

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound quality, completely customizable eq/settings via app, and above average/great noise cancelling. I've been through a few sets of headphones and I think I have finally found 'the pair'. I have tried/returned Sennheiser Momentum 3 (the best sound quality, but way over active cutting out/pausing due to 'headphone removed' functionality - even when they hadn't been removed); Bose QC45 (very thin sound profile, otherwise nice headphone); and these. The sound quality is comparable to the Sennheisers, the comfort and noise cancelling are comparable to the QC45. This set really is the best available at this price point - save some time, just go w these.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Susie,

      You made the right choice with the Sony WH1000XM4! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Perfect

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing sound and comfort for any activity that I do!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi AbrahamF,

      That's great! We're glad to hear that you like the sound quality and comfortable design of the headphones. Thank you for choosing Sony!

      -David Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    SQ is Excellent

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound great!!! ,.....................................

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Ocul! It is great to hear that your WH-1000XM4 headphones are sounding fantastic!

      We designed them with a powerful HD Noise Canceling Processor QN1 and DSEE Extreme for rich, high-quality audio, so your music always sounds its best.

      Thanks for choosing Sony!
      Best regards,
      Estefany Sony_US