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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 12582 reviews

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Rating by feature

  • Sound Quality

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

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Cons mentioned filter

94%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 167 Showing 3,321-3,340 of 12,582 reviews
  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Comfortable

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Comfortable, noise cancelling. Some trouble figuring out the controls but I still love the headset.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi CollegeMom!
      It's a true pleasure to hear you're loving your WH-1000XM4 headset! We designed it with features like Adaptive Sound Control for personalized listening and Speak-to-Chat for seamless conversations, making your audio experience truly immersive.

      We understand the controls can take a little getting used to, so to help you master them, here's a link with more information about all the controls and functions: https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752814.html

      Thank you for choosing Sony!
      Best regards,
      Estefany Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Great Headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones are so comfortable to wear and the noise cancellation is great! I would definitely recommend them.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JLPH, we're glad you like the comfort and noise canceling feature of our product. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! ~Earl Sony_US

  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Quality at a price

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really good sound quality. Clear and crisp sound. The best part is the noise canceling. Noise-canceling stops automatically if someone nearby or you start talking. However, one time I was listening to music, and suddenly there was no sound for no apparent reason even though the headset was connected and the music was running on YouTube music. When I disconnected the Bluetooth, I could hear the music playing on my laptop. So I had to restart the headphones and reconnect to the Bluetooth to get it to work again. This only happened once though. Comes with different sets of connectors. Can be used on long flights for noise canceling or watching movies.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello SohamB,
      Nice! Thank you for sharing your experience with our Sony WH1000XM4 Headphone. We are delighted to hear that you enjoyed listening to your new Sony XM4 and appreciate the audio quality as well as the noise canceling feature. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sony WH1000XM4 Wireless Noise-Cancelling the best

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i love them lots of bass sound amazing can t wait software update

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DavidH,

      Thanks for posting! We're thrilled to hear how you love your WH-1000XM4 headphones, it's great that you're enjoying the incredible sound quality and bass now!

      Keeping the firmware updated is a great idea to ensure you're getting the best performance and any new features that are released. You can easily do this through the Sony | Headphones Connect app.

      We appreciate you choosing Sony!

      Sincerely,
      Jenn | Sony North America. Sony_US

  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Sony headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They sound great. Better than expected, I would recommend

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MikeN,
      Thanks for the recommendation! We truly appreciate you sharing your thoughts on your new headphones.
      It is truly wonderful to know that the sound quality is even better than you imagined.

      The WH-1000XM4 features our Industry-leading Noise Cancellation, which uses two microphones on each ear cup to block out ambient sound. They also include Speak-to-Chat technology that automatically pauses your music when you start talking.

      We're genuinely thankful you decided on Sony!
      Best regards,
      Estefany Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everything good about it, excellent noise cancelling.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi HindupurS,

      That's wonderful to hear! We're thrilled that the WH-1000XM4 headphones are delivering the excellent noise-canceling performance you were looking for, ensuring a premium, immersive listening experience.
      Thanks for choosing Sony.

      Best regards,
      Eliab sony-global

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Love these!

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love these! Very comfortable on my head as most give me headaches but this one doesn't and the noise cancelling is insane.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi SallyM, Awesome! We are so glad to hear that you are enjoying your new WH-1000XM4 headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Awesome Noise Canceling Happiness Headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are awesome nose canceling headphones with amazing sound and comfort! Love them!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello ConnieY,
      Thank you for giving our WH1000XM4 a 5 star rating and for sharing your feedback. We are thrilled to hear that you are pleased with the awesome noise canceling capability, amazing sound quality and comfortability of our XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! Enjoy! - Marco Sony_US

  • Pros mentioned:
    Bass, Sound quality

    Rated 5 out of 5 stars

    Great noise cancelling!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The bass in these headphones really stands out. I have only used the noise cancelling in an office setting so far, but it definitely cut all the ambient noise out. I’m really happy with this purchase!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi HeadphoneUser, Perfect! We really love to hear you like the impressive noise cancelling feature and sound quality especially the bass of our industry-leading, Noise Canceling headphones WH-1000XM4! It's good to know you're happy and satisfied with your purchase. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for your purchase and for giving the product a perfect rating! -Jess Sony_US

  • Pros mentioned:
    Bass, Sound quality

    Rated 5 out of 5 stars

    Sony did it again

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound of these headphones is out of this world. They are the best over ear headphones I’ve ever owned. The sound is balanced not too much bass but it still booms.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Magnito20, Awesome! We are so glad to hear that you are happy with your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Sony headphone WXM4

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound quality of these headphones. I recommend and they are comfortable.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Maria01234, we're glad you like the sound quality of our product! Thanks for choosing Sony! ~Earl Sony_US

  • Pros mentioned:
    Battery life, Comfort

    Rated 5 out of 5 stars

    Sony WH-1000XM4 - Highly Recommended

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product. BT pairing works well with multiple sources. Comfortable to wear for hours... Battery life, comfort, ease of use equal to or better than competitive products.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi rjs1,

      Great! We're thrilled to hear your 5-star review of these amazing headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Great Headphones

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great headphones for music and gaming. Sound is very clear with good base. Noise canceling works great and drowning out outside noise. Very comfortable.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Brad, That's great! We're glad to hear that! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for giving the product a perfect rating! Jay Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Buy These!

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    GREAT headphones. I prefer over the ear style. I tried an Apple at the same time. This was far superior to me with quality of sound. More comfortable too.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi John,

      You made the right choice with the Sony WH1000XM4! We're glad that you like the design, sound quality, and comfort of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    10/10 headphones

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Probably the best headphones out and they even look nice and feel nice

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Notjp,

      Thank you for the fantastic 5-star review! It makes us really happy to hear that you consider the WH-1000XM4 to be one of the best headphones available.

      It's great to know that you not only appreciate the premium sound quality and advanced features but also the elegant design and comfortable fit. We put a lot of effort into making these headphones a pleasure to wear and own, and it's incredibly rewarding to see that reflected in your experience.

      Thank you for choosing Sony!

      Best regards,
      Dominick Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 4 out of 5 stars

    You get what you pay for

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wow! I'm really impressed by the sound quality, noise cancelling performance, and feature set. They are comfortable to wear for several hours at a time. I haven't yet had opportunity to try the microphone for videoconferencing, but I am optimistic. These are not budget headphones. But you do get what you pay for with these.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi ChrisG,

      We're glad that you're happy with your investment. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony.

      ~Ralph Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Really good

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the headphones! The noise cancellation is amazing. In the past I’ve had a problem with the headphone size on my ears but they’re comfortable. Sony never disappoints.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Jayjay,

      Very nice! We're glad you love the industry leading noise canceling of headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!

      Regards,
      David Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Headphones

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best earphones I ever purchased sounds and quality are incomparable, block noise. The color, the look of the headphones is just perfect and the quality of it is more than what I expected.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DarlineM,
      Thank you so much for your wonderful review! We're thrilled to hear that your Sony WH-1000XM4 headphones exceeded your expectations in both sound quality and design. It’s great to know you’re enjoying the noise-canceling feature and the stylish look. We hope they continue to bring you an amazing listening experience!
      Thank you for choosing Sony!
      -Maria Sony_US

  • Pros mentioned:
    Bass, Sound quality

    Rated 5 out of 5 stars

    Great!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    What a great product. Over the ear headphones. Noise cancellation is great. The fact that I can connect with two devices at one time is worth it. It provides a super rich bass with clear lows with highs.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Rbutler1,

      We're glad that you like the sound quality, noise cancellation, and multipoint function of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Sound quality, Weight

    Rated 5 out of 5 stars

    Wonderful headphones!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are awesome headphones! The look is beautiful, they are extremely lightweight, and the sound quality and noise cancelling is amazing!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi RobinS, Great! We're thrilled to hear you like the beautiful and lightweight design, exceptional sound quality, and excellent noise cancellation of your Sony WH-1000XM4.  Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam Sony_US