Customer Ratings & Reviews
- Model:
- WH1000XM4/S
- SKU:
- 10101548
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers enjoy the phenomenal sound quality, comfort, and impressive battery life. They also appreciate the solid bass, lightweight design, and good fit, along with reliable connectivity. However, some customers find the touch controls annoying, believe the product is overpriced, and desire more volume.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Best I’ve ever had. I have 2 that are both broken.
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have been an avid user of Sony WH1000XM4 headphones, and they are the best sounding headphones I’ve ever had but the suckers will break on you and customer service is very lackluster. Sony, I would pay double if your headphones didn’t break. that’s what happened because I just bought another pair In april. They are already broken again. Your headphones should tolerate a varieties a charging voltages. The charger you provide is a joke. To anyone considering buying these keep your receipt for the love of God do not charge the device with any other cord but the one provided. Non-Apple lightning cords won’t destroy your iPhone. What’s your excuse Sony
I would recommend this to a friendBrand response from SonyListens
Posted .Hi James, thanks for choosing and purchasing our product. We're glad you like the sound quality of our product. We're sorry to hear about your experience We'd like to check your file to better assist you. Please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
The WH-1000XM4 is designed with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! ~Earl
- Pros mentioned:Battery life, Sound quality
Bass heavy, but great
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing noise cancelation and battery life. Sound is definitely bass heavy (not neutral). Poor openness (sound coming from in head ) but that is an issue with all closed back designs. Hard to imagine doing better. You can Eq the boom out
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Docace911,
We're glad that you like the battery life and noise canceling function of the headphones. Your feedback about the sound quality of the headphones is greatly appreciated. Make sure to take advantage of the equalizer function of the Sony Headphones Connect app to tailor-fit the sound quality to your needs.
Thanks for sharing your review and for choosing Sony.
~Ralph
- Pros mentioned:Sound quality
Top of the line noise-cancelling
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The noise cancelling is the No.1 reason for buying these headphones. If noise cancelling is not your primary concern then I would recommend buying other headphones. I say this because the Bose 700 have better call quality for Teams or Zoom meetings, while other headphones have better audio quality. The audio quality of these to me is okay but a bit disappointing given the price tag. The bass is too boomy and the detail just isn't where it needs to be, this is made up for by the exceptional active noise cancelling that eliminates most exterior noise. Connection via bluetooth is easy and I appreciate the inclusion of a 3.5mm headphone jack option for wired connection. I use these wired with ANC on while gaming and it's great. If your phone or device supports Sony's LDAC codex then that is a plus, I can hear a slight increase in audio quality when using this mode. The headset call quality is not very good in my opinion, it's 'acceptable' but at this price range 'acceptable' is not very good.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SeanMichael, We're glad you like our newest industry-leading noise canceling headphones. Intelligent and intuitive, You may switch the settings and check the sound quality mode with the “Sony | Headphones Connect” app. Priority on sound quality mode: Prioritizes the sound quality. The WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. For total convenience, WH-1000XM4 headphones can be paired with two Bluetooth devices at the same time. So when a call comes in, your headphones know which device is ringing and connect to the right one automatically. You'll also be able to quickly, smoothly switch your headphones to either of the two devices at the touch of a button. Thanks for choosing Sony. ~Earl
- Pros mentioned:Comfort, Sound quality
Great Headphones !!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones !! Lots of features, comfortable, and great sound quality !!
I would recommend this to a friendBrand response from SonyListens
Posted .Thanks for the positive feedback, JohnB! We're glad you're happy with your purchase. Make sure to keep your device's firmware up to date to enjoy all its features. Thanks for choosing Sony! -Craig
- Pros mentioned:Sound quality
Worth it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Noise suppression is amazing, sound quality is perfect. Easy to pack.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello KonnerR,
Thank you for choosing Sony!
We're excited to hear that you’re enjoying the WH-1000XM4 headphones. It’s great to know the noise suppression and sound quality are making a positive impact, and that their portability adds to your convenience. Your feedback truly encourages us to continue delivering exceptional audio experiences.
Best regards,
-Fred
- Pros mentioned:Sound quality
Best headphones out right now
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I travel a lot and wanted a really nice really reliable set of headphones. I have a friend that works at a factory. He got several headphones from coworkers to sample. None of them sucked. Tried many many brand. Most had software glitches within the few minutes I tested them. Some were comfortable and some were not. Noise cancellation wasn’t very good on most. These are the total package. I’m a couple hundred hours into listening and they sound great. Not once had a software issue, and the noise cancellation is second to none. Can’t think of one negative to these babies.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Brian, Great! We are so glad to hear that you found the best headphones for your travels! We are also glad that you find the overall performance of the headphones to be perfect for you! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tine your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Well done, guys
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Thoroughly impressed with this set. I have owned numerous headsets from solid brands including Bowers and Wilkins. This set keeps up. Range on BT is there, quality of product and sound quality is there, ease of access is there, and hell - so fast to charge. This set is here to stay. Well done, Sony. Although - I did spend 1 night so frustrated as I accidentally engaged some sort of speech to chat mode while gaming and could not for the life of me figure out how and so it took a bit to figure out how to turn it off. My own fault, I guess? But, still, do not like this feature, personally.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Chris, Great! We're pleased to hear that you like the audio quality, Bluetooth range, and fast to charge. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
- Pros mentioned:Battery life, Sound quality
Good and Bad
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am on the fence about these. If these are that great then I just don't see it. Sound quality is good but nothing like some people claim. My Audio Technicas produce an equal if not better quality sound. Headband is not very comfortable after a couple hours of wearing them. I find the band starts to dig into the top of my head and gives me a headache. The band needs more padding. Wireless function is a royal pain. You have to download a proprietary Sony app for any of your devices to use these. Pairing them is not easy like it is for many Bluetooth accessories like mice, keyboards and such. Battery life is acceptable. Noise canceling is good. Still evaluating product to determine if I will return to get my $300+ back.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Samantha, Thank you for the feedback on your experience with your WH-1000XM4. To obtain optimal listening experience, please fine-tune it using the EQ settings in the Sony Headphones Connect App. For additional troubleshooting steps, please refer to the link below:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752820.html
And to ensure a comfortable fit and to use the unit for longer periods, please adjust the left and right slider. This unit also has super-soft, pressure-relieving earpads foamed urethane that evenly distributes pressure.
And we're sorry to hear you're having trouble pairing your device to this headset. The Sony headphones connect app is not required to pair this headset to your Bluetooth device. If you're having some pairing issues, please refer to the link below:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752754.html
Should you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Sam
- Pros mentioned:Comfort, Sound quality
mx4
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.they sound amazing and are super comfy can wear then for hours and forget you’re wearing them
I would recommend this to a friendBrand response from SonyListens
Posted .Hi starbeem, Great! We're glad that you like the sound quality and comfort, We appreciate your feedback and thank you for choosing Sony. Erin
- Pros mentioned:Sound quality
Quality headphone
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love the quality and sound of the headphone and also affodable to buy.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Timilsina,
We are honored to hear how much you love the quality and sound of the Sony WH-1000XM4 headphones, and we're especially glad you found them affordable to buy! We work hard to combine premium, industry-leading noise cancellation and superior audio performance with great value.
Thank you for choosing Sony!
Regards,
Dominick
- Pros mentioned:Sound quality
My favorite headphone
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.By far the best headphone I’ve ever used. Interactivity and connectivity to different devices sold me.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MI007, Perfect! We're thrilled to hear that you're enjoying your Sony WH1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing SONY! -Sam
- Pros mentioned:Sound quality
Best headphones ever.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I used to have beats solo pros which had much smaller ear cushions. Because of that, wearing them for an hour or two it started hurting. Those headphones were also noise canceling but I didnt know noise canceling until i tried these. Now i cant study without them. Having a bunch of settings is awesome too. the only issue i have is to change the volume you need to swipe up or down which takes much more time/ effort then tapping up or down to change the volume
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Bader,
Thank you for the 5-star rating! We're glad you found the best headphones that matches your needs and expectations. We appreciate and taken note of your feedback with regard on adjusting the volume. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Thank you for choosing Sony! - Kris
- Pros mentioned:Comfort, Sound quality
Great quality.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really love how these headphones feel on my ears and head. Super light and great quality build.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Rafa,
Amazing! We're thrilled that you are enjoying the comfort, fit, and design of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Best headphones!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really good quality and worth the money! I’ve been thinking about purchasing this headphones for a while and I was having second thoughts because of the price but then I decided to finally buy it and it became the best purchase I’ve made this year. Sound quality was superb! It was easy to connect and I’m glad i can connect to 2 devices at the same time. It was also available for pick up so fast so i’m really happy about that.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Janiellenadine, we're glad you are happy with our industry-leading noise canceling headphones! The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. ~Earl
- Pros mentioned:Bass, Sound quality
Great Headphones
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best headphones that I’ve ever owned! Well balanced sound. If you like bass, you’ll love these. If they are on sale, they are an even bigger bargain!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Rasec,
We appreciate the 5-star rating! It's good to hear you like the sound quality specially the bass of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
Regards,
David
- Pros mentioned:Comfort, Sound quality
Best Headphones!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Upgraded from the 1000XM2. It's crazy how much technology is inside them. The sound quality is amazing, and they are extremely comfortable...much more comfortable than my XM2's were.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Mark, Awesome upgrade! We are glad to hear that you are happy with the comfort and sound quality of your new WH-1000XM4 Headphones! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. -Carl
- Pros mentioned:Battery life, Sound quality
Sony head phones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.sounds great on the air plane. rich full sound good battery life
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KirkC, fabulous! We are truly happy to learn that you're satisfied with the amazing sound quality and long-lasting battery life of your WH1000XM4. Thank you very much for the perfect star review and for choosing the best brand, Sony! - Romeo
- Pros mentioned:Comfort, Sound quality
Perfect
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent headphones! They are so comfortable and the sound quality is amazing.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Angela, we're glad you like the comfort and sound quality of our product! Thanks for choosing Sony! ~Earl
- Pros mentioned:Sound quality
Great WFH purchase
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have been using these for work from home since May and they have been great so far. Sound quality is excellent. The only two issues I have are: 1. When on a web call (computer), if my phone rings and I'm connected, the headphones will drop computer audio and automatically switch over to phone audio. Had this happen one too many times. So, I eventually gave up on multi-device connection, which was a purchase point unfortunately. 2. Microphone isn't great. Coworkers have told me I sound like an air traffic controller. I eventually just bought a USB mic for my laptop. Audio is still passable if needed.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Mike,
We're glad that you like the sound quality of the headphones. Your feedback about the multipoint function and microphone is greatly appreciated. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Battery life, Sound quality
Best headphones for office and leisure use.
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound quality. Enjoyed using it. Battery life is amazing
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Aniket, we're glad you are enjoying the sound quality and battery of our product! Thanks for choosing Sony. ~Earl