Customer Ratings & Reviews
- Model:
- WH1000XM4/S
- SKU:
- 10101548
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
to a friend
Excellent headphones
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.- excellent noise cancelling - good for calls as well as music - Android app works well for configuring headphone settings - battery lasts forever - good Linux support
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Will, Thank you for the awesome review! We're very pleased you like the excellent noise canceling feature, great sound quality for listening to music and for calls, intuitive companion app, long-lasting battery life, and it works seamlessly for Linux. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Sam
Great, Connection takes longer than necessary
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love these, only thing is that while they immediately say "bluetooth connected" when I turn them on, they actually take a while to pair. There's been a few awkward moments where I immediately play my music or podcast and they haven't actually connected.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for sharing your experience, Zara13!
We are thrilled that you love your WH-1000XM4—they are fantastic for both sound and industry-leading noise cancellation!
We sincerely apologize for the brief but awkward delay between the "Bluetooth connected" voice prompt and the actual functional pairing. That moment where you immediately start your audio only to have nothing play is certainly frustrating, as we aim for a completely seamless experience.
This behavior can sometimes be related to how quickly the source device (phone/laptop) completes its handshake with the headphones. To potentially smooth this out, have you tried these two steps?
Please ensure your headphones are running the latest firmware via the Sony | Headphones Connect App. We frequently issue updates that improve connection reliability and speed.
Sometimes, temporarily removing the XM4s from your device's Bluetooth list ("Forget Device") and then re-pairing them can reset the connection profile for faster linking.
If the issue persists after trying those steps, our support team can look into more advanced diagnostics. You can reach them here: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Thank you again for choosing Sony!
Best regards, Gus, Sony Social Media Team
Hearing Aids
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice and comfortable no issues fits perfectly. Perfect sound quality
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Erik,
Perfect! We're glad that you like the awesome sound quality and comfortability of our WH1000XM4. You can now enjoy listening to your favorite music without distractions. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco
Consider these for premium over-the-ear headphones
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I used to own a pair of Bose noise-cancelling headphones and they were great but needed to be replaced after having them for over 6 years. I was going to purchase the most up-to-date Bose headphones but also wanted to do some research on other competitive brands. After watching countless videos and getting a better lay of the land, I was able to make a decision on these Sony wireless noise-cancelling over-the-ear headphones. They sounds very pristine and I love the 360 audio feature....it's really freaky at first but it's definitely a one-of-a-kind experience! They also feel much more premium than the headphones I had before so I have confidence these will last a long time.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Rblr1291, welcome to Sony family! We're thrilled to hear you're enjoying the sound quality and 360 Reality Audio. Our WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
Excellent Headphones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The perfect headphone for music, gaming with noise cancelling and can hold for long period without pain in your ears.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Moll, we're glad you are enjoying our industry-leading noise canceling headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing SONY! ~Earl
Excellent quality. Apple friendly.
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sony created a comfortable and great sounding set of headphones. They are easy to pair with iPhone, Macbook Pro, and Apple TV. I have been enjoying the quality and emersion of the playback.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi jcarey,
We're thrilled to hear that your 5-star review of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony!
-Ralph
Amazing Sound and Looks
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound quality and comfort. Highly recommend. Love the color. its more like a greyish silver
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Zen1234,
Amazing! We're glad that you like the sound quality, comfort, and color of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Great Headphones
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best headphones that I’ve ever owned! Well balanced sound. If you like bass, you’ll love these. If they are on sale, they are an even bigger bargain!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Rasec,
We appreciate the 5-star rating! It's good to hear you like the sound quality specially the bass of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
Regards,
David
Great headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had some beats studios from a long time ago that was not performing like it used to. I did a bit of research and these headphones were a great upgrade. The sony app that the headphones require is user friendly and will turn on only when the headphones are. Noise cancellation is awesome. Lots of other great features but it would make this review into a story. I would highly recommend anyone that is in the market to try these bad boys.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Eggroll,
You made the right choice in upgrading to the Sony WH1000XM4! We're glad that you like the noise canceling function and dedicated app (Sony Headphones Connect) of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Must Buy!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are easily the best headphones I have ever bought
I would recommend this to a friendBrand response from SonyListens
Posted .Hi NoDoze,
It’s wonderful that you’re enjoying the industry-leading noise cancellation, which allows you to immerse yourself fully in your music without distractions. We also hope you’re loving the Speak-to-Chat technology, which automatically pauses your audio the moment you start a conversation, making your listening experience seamless and intuitive.
Thank you for choosing Sony.
Best regards,
Dominick
Better sound quality.
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this Sony headset for my son's birthday gift. He loves it; it has better sound quality than his Beats. Specially the noise cancellation feature, use it for gym all the time.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DarwinB, Awesome! We are glad to hear that you are happy with your purchase! Thank you for choosing Sony! -Carl
Sony headphones are top notch
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are wonderful over the ear headphones... the sound is great. Good clear bass and tons of features... call quality was good and ANC is the best!!!! Definitely recommend these headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LilBoosie404, We are glad that you are enjoying your newest noise canceling headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
Best headphones out right now
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I travel a lot and wanted a really nice really reliable set of headphones. I have a friend that works at a factory. He got several headphones from coworkers to sample. None of them sucked. Tried many many brand. Most had software glitches within the few minutes I tested them. Some were comfortable and some were not. Noise cancellation wasn’t very good on most. These are the total package. I’m a couple hundred hours into listening and they sound great. Not once had a software issue, and the noise cancellation is second to none. Can’t think of one negative to these babies.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Brian, Great! We are so glad to hear that you found the best headphones for your travels! We are also glad that you find the overall performance of the headphones to be perfect for you! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tine your music to your liking! Thank you for choosing Sony! -Carl
best purchase made in 2024!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.the best purchase i've made this year! a must-have for any commuter, student, music listener...i can go on and on! personally chose these over the xm5s because they're foldable and the sound quality is comparable. do not regret making a decision to buy these even though they are a little pricey, but worth every dollar!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Anita,
Thank you for the purchase and we're glad to hear that you like the sound quality of the headphones. Thank you for choosing Sony!
-David
Long lasting battery
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No complaints. I’ve used it for 3 weeks and still have not recharged. The sound quality is perfect.
I would recommend this to a friendBrand response from SonyListens
Posted .That's awesome, JonathanL! We're glad that you're enjoying your new Sony XM4 Wireless headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Craig
Good and Bad
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am on the fence about these. If these are that great then I just don't see it. Sound quality is good but nothing like some people claim. My Audio Technicas produce an equal if not better quality sound. Headband is not very comfortable after a couple hours of wearing them. I find the band starts to dig into the top of my head and gives me a headache. The band needs more padding. Wireless function is a royal pain. You have to download a proprietary Sony app for any of your devices to use these. Pairing them is not easy like it is for many Bluetooth accessories like mice, keyboards and such. Battery life is acceptable. Noise canceling is good. Still evaluating product to determine if I will return to get my $300+ back.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Samantha, Thank you for the feedback on your experience with your WH-1000XM4. To obtain optimal listening experience, please fine-tune it using the EQ settings in the Sony Headphones Connect App. For additional troubleshooting steps, please refer to the link below:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752820.html
And to ensure a comfortable fit and to use the unit for longer periods, please adjust the left and right slider. This unit also has super-soft, pressure-relieving earpads foamed urethane that evenly distributes pressure.
And we're sorry to hear you're having trouble pairing your device to this headset. The Sony headphones connect app is not required to pair this headset to your Bluetooth device. If you're having some pairing issues, please refer to the link below:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752754.html
Should you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Sam
Best headphones on the market
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are the best sounding high end affordable headphones on the market. The sound is incredible theybare comfortable and they are a huge improvement over the last model i.had worthy upgradw
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Heff, we're glad you like our newest industry-leading noise canceling headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. For total convenience, WH-1000XM4 headphones can be paired with two Bluetooth devices at the same time. So when a call comes in, your headphones know which device is ringing and connect to the right one automatically. You'll also be able to quickly, smoothly switch your headphones to either of the two devices at the touch of a button. Thanks for choosing Sony. ~Earl
Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love these headphones. Very comfortable and fantastic sound quality!! Definitely recommend.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LamarW,
We're glad to hear that you love the comfortable design and sound quality of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location.We appreciate the recommendation and thank you for choosing Sony!
-David
Noise Canceling is Excellent!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Also great sound quality, very intuitive app for managing options, sleek but comfortable design, overall my favorite wireless headphone on the market!
I would recommend this to a friendSony Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great quality all around! Would highly recommend!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KevinC,
We're absolutely thrilled to hear that you're enjoying the great quality all around of your WH-1000XM4 headphones! It's fantastic to know they're meeting your expectations, and we truly appreciate your strong recommendation. We designed the XM4s to deliver an exceptional listening experience with industry-leading noise cancellation, premium sound, and smart features, and it's wonderful to know they're hitting the mark for you.
Thank you for choosing Sony, have an amazing day!
DiegoV