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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 12582 reviews

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Rating by feature

  • Sound Quality

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

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94%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 172 Showing 3,421-3,440 of 12,582 reviews
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Great Headphones!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great headphones! The noise canceling feature is fantastic, the sound is great with zero sound bleeding and they comfortably fit over the ears. Best wireless headphones I've ever bought!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi SophiaW, Awesome! We're glad that you love the noise canceling feature, fit, and sound quality of your new headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Worth Every Penny

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    best you can get in this price range. Noise cancelation is superior to all others.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Cameron,
      We're really happy to hear that you are enjoying your WH-1000XM4 headphones! It is most rewarding to know you are impressed with the noise cancelation feature.

      The WH-1000XM4s are a fantastic choice and we've put a lot of work into making them so comfortable and intuitive to use.

      Thanks for choosing Sony!
      Best regards,
      Estefany Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Use DAC and/or the app Wavelet

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Extremely comfortable and amazing sound. I suggest you use a DAC for a portable device or PC. For your phone (Android) download the app called Wavelet. It will make these truly God like

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Vincenzo, Excellent! We're glad to hear that you appreciate the amazing sound of the WH-1000XM4 Wireless Noise Cancelling Headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony. Jay Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Fantastic sounds quality

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fantastic earphones, they fit so comfortably and the sounds quality is top notch!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi 3macmaks, nice! We are glad you like the fit and sound quality of our product! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. The headphones blend sophisticated style with exceptional comfort. Super-soft, pressure-relieving earpads in foamed urethane evenly distribute pressure and increase ear/pad contact for a stable fit. And with a lighter-weight design, you'll barely notice you're wearing them. Thanks for choosing Sony. ~Earl Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Amazing

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall, just great design, great feel, great quality. Packaging and case are nice and make a perfect product

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Voltale, Thank you for the 5-star rating! We are so glad to hear that you are happy with your purchase! The WH-1000XM4 is designed, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Great quality.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really love how these headphones feel on my ears and head. Super light and great quality build.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Rafa,

      Amazing! We're thrilled that you are enjoying the comfort, fit, and design of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Amazing

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Headphones are amazing. Comes with a free few month subscription to tidal for master recordings of songs. It sounds extremely good and battery is good. Very expensive so look for sales around 280.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Keith, thank you so much for the 5-stars rating! We are really thrilled to hear you are happy and satisfied with the fantastic sound quality of our newest industry-leading, Noise Canceling headphones WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the equalizer lets you customize sound levels to suit your music.

      Thank you so much for purchasing our WH-1000XM4 and for choosing Sony!

      - Romeo Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Best headphones!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really good quality and worth the money! I’ve been thinking about purchasing this headphones for a while and I was having second thoughts because of the price but then I decided to finally buy it and it became the best purchase I’ve made this year. Sound quality was superb! It was easy to connect and I’m glad i can connect to 2 devices at the same time. It was also available for pick up so fast so i’m really happy about that.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Janiellenadine, we're glad you are happy with our industry-leading noise canceling headphones! The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. ~Earl Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Great choice

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product, comfortable, the noise cancelling is outstanding

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello MarcioV,
      Thanks for sharing your amazing feedback! We are happy that you are pleased with the noise canceling capability and comfort of our XM4. Thank you for choosing Sony! - Marco Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Amazing headphones

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love these headphones, very light and comfortable. Used to have Bose Q35 and this is way better and more comfortable. Noise cancellation is amazing and sound quality is great.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Legin,

      Awesome upgrade! We are glad you like the noise canceling function and comfort of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!

      Regards,
      David Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    My favorite headphone

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    By far the best headphone I’ve ever used. Interactivity and connectivity to different devices sold me.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MI007, Perfect! We're thrilled to hear that you're enjoying your Sony WH1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing SONY! -Sam Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Amazing

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought on Sale. Amazing headset. Extremely comfy and light weight. I’m a big guy with a large head to note. Quality for music is the best I’ve heard. Would definitely recommend on sale price.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Jz86, fabulous! It is really nice to hear you are happy with the fantastic performance & quality of our WH-1000XM4! We are also pleased to hear you are satisfied with the outstanding sound quality and comfortable fit & lightweight design of these headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the equalizer lets you customize sound levels to suit your music.

      Thank you so much for recommending our WH-1000XM4 & 5-star review and for choosing Sony!

      - Romeo Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Great headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They have great sound, and super comfortable. Great noise canceling.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Awesome, Mikey123! We're glad you're happy with your purchase. Make sure to keep your device's firmware up to date to enjoy all its features. Thanks for choosing Sony! -Craig Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Excellent Headphones!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent headphones! Connection is perfect and noise-cancelling works great. Very comfortable with the over the ear design. Highly recommend!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DM12, That's fantastic! Thank you so much for sharing your experience so far with your WH-1000XM4 Headphones! We are happy to hear you are pleased with the easy Bluetooth connection and superb features, especially the exceptional audio and noise cancellation and you are very comfortable wearing them. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for the 5-stars review and for choosing Sony! -Jess Sony_US

  • Pros mentioned:
    Bass, Battery life

    Rated 5 out of 5 stars

    Must get

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good pair of headsets. Good bass and really gives a nice amplification. Battery lasts long too.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Maxine, it is nice to hear that you like the sound quality and battery of our product! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. ~Earl Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Excellent

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great headphones. Comfortable and great sound quality. The noise canceling works great. Make sure you download the app so you can go through all the settings.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Tframe13, Excellent choice! Glad to hear that you are happy with the sound quality, noise canceling and comfort of your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Phenomenal sound

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So glad I spent the extra money and bought real quality headphones. Tidal HiFi sounds phenomenal with them. I lose track of time listening to music and they're still comfortable hours later.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi FootballMom, we're glad you like the sound quality of our newest industry-leading noise canceling headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. For total convenience, WH-1000XM4 headphones can be paired with two Bluetooth devices at the same time. So when a call comes in, your headphones know which device is ringing and connect to the right one automatically. You'll also be able to quickly, smoothly switch your headphones to either of the two devices at the touch of a button. Thanks for choosing Sony. ~Earl Sony_US

  • Pros mentioned:
    Battery life, Sound quality
    Best Buy Employee

    Rated 5 out of 5 stars

    Perfect Headsrt

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    Best Buy Employee
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The noise cancellation is great. The battery runs long hours. Perfect headset!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello HadiA,
      That's awesome! Nice to hear that you are satisfied with the noise canceling capability and long battery life of our Sony WH1000XM4. Listen to your favorite music or stay focus on your gym sessions with the help of our XM4. Thanks for choosing Sony! - Marco Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    best quality headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    such a worth it purchase. sound quality amazing and it was amazing to listen to it.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Vale,
      We're so glad you're happy with your new WH-1000XM4 headphones! We are delighted to hear you're enjoying them.

      The sound quality is something we're really proud of, especially the industry-leading noise cancellation that lets you get lost in your music.

      Thank you for choosing Sony!
      Best regards,
      Estefany Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Love them

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the sound quality and easy adjusting headset. Connects easy when ready to use and I can use them on all my TV. I highly recommend over the earbuds I had previously because of the comfort.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Sniffles1, We are glad that you are enjoying your newest noise canceling headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin Sony_US